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A BBB Accredited Business since
BBB has determined that PersonalizationMall.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PersonalizationMall.com, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 62 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||44|
|Total Closed Complaints||62|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||27|
Type of Entity
Business ManagementMs. Jean Randolph, Customer Relations Mgr.
Internet Marketing Services Stationery, Card & Gift Stores Gift Shops Internet Shopping Marketing Consulting Services (NAICS: 541613)
Method(s) of PaymentWe offer our Customers several convenient payment options. We accept most major credit cards including Visa, MasterCard, Discover and American Express. We also accept PayPal for your convenience. We do not accept cash, checks or COD.
Refund and Exchange Policy
We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect. All refunds or exchanges must be made within 30 days of receipt.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!)
Please review your personalization and order details before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at email@example.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production. NOTE: PersonalizationMall.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
Understandably, no refunds can be issued for orders delayed due to adverse weather conditions. Thank you for understanding.
Alternate Business NamesPersonalizationmall.com, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview