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Gogo LLC is an internet access provider which provides internet access to airplane passengers of select airline companies. Located in Itasca, IL, this company serves customers of all domestic AirTran Airways and Virgin America flights as well as select Air Canada, Alaska Airlines, American Airlines, Delta Air Lines, Frontier Airlines, United Airlines, and US Airways flights, in addition to thousands of business aircrafts. The company was formed in 1991 and started as the first company authorized by the FCC and the FAA to use cellular frequencies for in-flight communication. In 2006 the country was awarded an FCC frequency license to develop an in-flight broadband internet connection, and in 2008 the first air-to-grand broadband internet connection was launched.
This company provides Internet access to passengers aboard select airlines, allowing them to browse the internet while on an airplane. Customers can choose to pay for an hour or a day of uninterrupted internet access, or they may choose to pay for a month of unlimited internet time aboard a specific airline, or aboard any airline for an extra fee. Gogo's network spans the entire continental United States and is comparable to WiFi connectivity on the ground, though connectivity may vary related to altitude, weather, traffic in a particular area, and the specific device's connectivity strength. The company also has a variety of in-air entertainment available.
Visit the website for Gogo LLC to learn more about the company's history, read about how the air-to-ground network works, and sign up for in-flight Internet capabilities.
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A BBB Accredited Business since
BBB has determined that Gogo LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Gogo LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 47 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||47|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Steve Nolan, Public Relations Director Mr. Anand Chari, Executive Vice President/Chief Technololgy Officer Mr. Jonathan B Cobin, Senior Vice President-Strategy & Operations Mgmt Mr. Ash ElDifrawi, Executive Vice President /Chief Commercial Office Ms. Margee Elias, Executive Vice President/General Counsel Mr. John B Happ, Executive Vice President-North American Sales Mr. Mark Malosh, Senior Vice President-ABS Operations Mr. Rama Prasad, Senior Vice President and COI Mr. David Russell, Senior Vice President/Global Operations Manager Mr. Norman Smagley, Executive Vice President/Chief Financial Officer Mr. Michael Small, President & CEO Mr. Niels Steenstrup, Senior Vice President-Global Airline Sales Mr. Steve Vair, Customer Service Manager Mr. John Wade, Executive Vice President/General Manager
Number of Employees
Internet Access Provider Internet Service Providers Internet Selling Services Internet Services All Other Telecommunications (NAICS: 517919)
Alternate Business NamesAircell LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview