BBB Accredited Business since
Phone: (312) 441-1000 Fax: (312) 441-1010 820 W Jackson Blvd Ste 650, Chicago, IL 60607
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A BBB Accredited Business since
BBB has determined that Access One, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Access One, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark Jozwiak, President Mr. Brian Barkley, Chief Executive Officer Mr. Joel Miller
Internet Service Providers Telephone Companies VOIP (Voice Over Internet Protocol) Sales & Service Data Communications Equipment & Systems Information Technology Services Communication Consultants All Other Telecommunications (NAICS: 517919)
820 W Jackson Blvd Ste 650
Chicago, IL 60607 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: We contacted Access One to be our internet and phone service provider last year. In December of last year, a technician emailed us and said wanted to come by and install equipment and that our billing would start once he did this. We were remodeling our office space at this time and we weren't ready for the new service. We notified him via email on December 11th that we needed to delay installation due to the construction in our office taking longer than we anticipated. He said that it wouldn't be a problem and to notify him when we were ready. In April of 2013, we were ready for them to come out, install, and begin the service. They installed the equipment in May, got it up and running, and then sent us a bill for $5,617.42. These were charges for the months dating back to October of 2012. Their equipment wasn't installed and their service wasn't up and running, but they still charged us. When I asked them to remove these charges, they sent me a payment plan where I was to pay $468 over and above my normal monthly charges for a year. I emailed them saying that it was not an acceptable solution because they weren't providing service, and I am still waiting on a response. My last correspondence with my account manager was two weeks ago. In the meantime, I just received a threatening letter that they will shut off our internet services next week if I don't send them the full amount. This is not a way to treat a customer, it is completely unfair, and I have no idea why they would expect me to pay them over $5,000 for services that they did not provide.
Desired Settlement: I do not want to pay them $5,617.42 because they were not providing service and there is absolutely no reason why we incurred these charges. If they will not agree to this, I do not want to do business with them.
Business Response: Initial Business Response /* (1000, 10, 2013/10/21) */ Access One has been communicating with our customer (Bridges Media) all week, and it looks like we have settled our differences. I anticipate that I will be sending you a signed settlement agreement on Monday, and I will request that you dismiss this case. Thank you. Final Consumer Response /* (2000, 12, 2013/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) We came to an agreement.