BBB Business Review

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This business is not BBB accredited.

Northern Underwriting Managers Inc

Phone: (855) 825-9353 Fax: (815) 399-2753 6090 Strathmoor Dr # 3, Rockford, IL 61107 http://www.northernum.com


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Description

Insurance services


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Northern Underwriting Managers Inc include:

  • Failure to respond to 2 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 8
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 16

Additional Complaint Information

A recent review of BBB complaints has delineated a pattern of consumer allegations against Northern Underwriting Managers, Inc.

In their complaints, consumers allege that:

The business made unauthorized drafts from consumers’ bank accounts.

On March 1, 2016, Northern Underwriting Managers, Inc. informed the BBB of the following procedures they have in place to assist consumers with these concerns:

Northern Underwriting Managers states that they will continue to include wording in its contract paperwork to all agents/customers/clients that states that all commissions, balances and/or other billing-related transactions will be transacted through third-party bank account debiting/deposit.

They also claim that they will attempt to communicate with agents/clients in an expeditious manner when they have questions/concerns regarding this policy. They will forward an invoice of what balance is owed to Northern Underwriting Managers to the agent/client while also giving a reasonable period of time before trying to collect the balance owed to them.

Should they feel it necessary to collect upon the non-renewal or termination of a contract due to a balance owed to them, they will notify the customer that they intend to take measures to collect the balance, either through third-party debit or filing in civil court.

Per a June 8, 2016 review of newly closed complaints, the BBB found that although Northern Underwriting Managers, Inc. provided procedures detailing how they intended to address consumer concerns, the pattern of consumer allegations has continued. At this time the BBB has found that Northern Underwriting Managers, Inc. has failed to alleviate the pattern of complaints and will continue to monitor complaints against the business.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Northern Underwriting Managers Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: June 10, 2009 Business started: 12/21/2004 in IL Business started locally: 01/01/2005 Business incorporated 12/21/2004 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
http://www.idfpr.com/doi
Phone Number: (312) 814-2420

Type of Entity

Corporation

Business Management
Mr. Todd Fendler, Owner/Principal
Contact Information
Principal: Mr. Todd Fendler, Owner/Principal
Related Businesses
Northern Illinois Insurance Services, Inc.
Business Category

Insurance Services - Commercial

Alternate Business Names
NIIB Northern Illinois Insurance Agency Northern Online QuoteAndBind.Online

Customer Review Rating plus BBB Rating Summary

Northern Underwriting Managers Inc has received 1.66 out of 5 stars based on 4 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.