This business is not BBB accredited.
Phone: (855) 825-9353 Fax: (815) 399-2753 6090 Strathmoor Dr # 3, Rockford, IL 61107
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Northern Underwriting Managers Inc include:
- Failure to respond to 2 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||16|
Additional Complaint Information
A recent review of BBB complaints has delineated a pattern of consumer allegations against Northern Underwriting Managers, Inc.
In their complaints, consumers allege that:
The business made unauthorized drafts from consumers’ bank accounts.
On March 1, 2016, Northern Underwriting Managers, Inc. informed the BBB of the following procedures they have in place to assist consumers with these concerns:
Northern Underwriting Managers states that they will continue to include wording in its contract paperwork to all agents/customers/clients that states that all commissions, balances and/or other billing-related transactions will be transacted through third-party bank account debiting/deposit.
They also claim that they will attempt to communicate with agents/clients in an expeditious manner when they have questions/concerns regarding this policy. They will forward an invoice of what balance is owed to Northern Underwriting Managers to the agent/client while also giving a reasonable period of time before trying to collect the balance owed to them.
Should they feel it necessary to collect upon the non-renewal or termination of a contract due to a balance owed to them, they will notify the customer that they intend to take measures to collect the balance, either through third-party debit or filing in civil court.Per a June 8, 2016 review of newly closed complaints, the BBB found that although Northern Underwriting Managers, Inc. provided procedures detailing how they intended to address consumer concerns, the pattern of consumer allegations has continued. At this time the BBB has found that Northern Underwriting Managers, Inc. has failed to alleviate the pattern of complaints and will continue to monitor complaints against the business.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
Phone Number: (312) 814-2420
Type of Entity
Business ManagementMr. Todd Fendler, Owner/Principal
Related BusinessesNorthern Illinois Insurance Services, Inc.
Insurance Services - Commercial
Alternate Business NamesNIIB Northern Illinois Insurance Agency Northern Online QuoteAndBind.Online
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview