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BBB Accredited Business since

CNA Financial Corporation

Phone: (312) 822-5000 Fax: (312) 822-2628 View Additional Phone Numbers 333 S Wabash Ave, Chicago, IL 60604 View Additional Email Addresses

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CNA Financial Corporation is an insurance company which provides a spectrum of insurance coverage for businesses, as well as services meant to reduce exposure and assist companies with workers compensation claims. Located in Chicago, IL, this company serves the greater Chicagoland area, including Schaumburg, Roselle, Rosemont, Arlington Heights, Rolling Meadows, Mt Prospect, Crystal Lake, Prospect Heights, Joliet, St Charles, Romeoville, Bolingbrook, Lake Forest, Highland Park, Park Ridge, Buffalo Grove, Elk Grove Village, Deerfield, Evanston, Skokie, Niles, Lincolnwood, Edison Park, Brookfield, Justice, Blue Island, Midlothian, Batavia, Geneva, Elgin, Aurora, South Elgin, Barrington, Gurnee, McHenry, Antioch, Lake Zurich, Rockford, DeKalb, Oak Forest, Oak Lawn, Lombard, Carol Stream, Villa Park, and Tinley Park. The company has been in business since 1897 and has locations throughout the United States, Canada, and Europe.

This company provides insurance for companies, including business interruption insurance, marine cargo insurance, commercial auto, commercial general liability, cyber liability, Directors and Officers, Employment Practices Liability, equipment breakdown, fidelity and crime, inland marine, international insurance, kidnap and extortion, professional liability (errors and omissions), property, surety, umbrella liability, warranty, and workers' compensation. In addition to their insurance, they also provide services related to insurance, meant to assist companies in determining their level of risk and exposure, create plans on how to deal with emergencies and disasters as they may arise, and assistance with processing claims for insurance.

Visit the website for CNA Financial Corporation to learn more about their services, read articles about risk and exposure and commercial insurance, and contact the company to request their services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CNA Financial Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for CNA Financial Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

4 Customer Reviews on CNA Financial Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: September 01, 1949 Business started: 01/01/1897 Business started locally: 01/01/1897 Business incorporated 10/30/1967 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Thomas F. Motamed, Chairman, CEO Mr. Thomas Corcoran, Compliance AVP
Contact Information
Customer Contact: Mr. Thomas Corcoran, Compliance AVP
Principal: Mr. Thomas F. Motamed, Chairman, CEO
Business Category

Insurance Services - Commercial Risk Management Insurance - Employee Benefits Insurance Companies Insurance - Marine Insurance - Property Insurance - Workers Compensation Insurance Claim Processing Services Insurance Consultants Insurance Services Insurance Agencies and Brokerages (NAICS: 524210)

Customer Review Rating plus BBB Rating Summary

CNA Financial Corporation has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.