Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Federal Life Insurance Company has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Federal Life Insurance Company

              3750 W. Deerfield Road Riverwoods, IL 60015-3565

              BBB Accredited Business
            • Federal Life Insurance Company

              PO Box 17879 Clearwater, FL 33762

            • Federal Life Insurance Company

              PO Box 163 Arnold, MD 21012

            Business ProfileforFederal Life Insurance Company

            Life Insurance
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.04/5stars

            Average of 91 Customer Reviews

            Customer Complaints

            44 complaints closed in last 3 years

            39 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/1952

            Years in Business: 124

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Federal Life Insurance Company specializes in life insurance, annuities, health insurance and retirement planning. 

            Business Details

            This is a multi-location business.

            Find a Location

            Federal Life Insurance Company has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Federal Life Insurance Company

                3750 W. Deerfield Road Riverwoods, IL 60015-3565

                BBB Accredited Business
              • Federal Life Insurance Company

                PO Box 17879 Clearwater, FL 33762

              • Federal Life Insurance Company

                PO Box 163 Arnold, MD 21012

              BBB File Opened:
              1/1/1952
              Years in Business:
              124
              Business Started:
              9/8/1899
              Business Started Locally:
              9/8/1899
              Accredited Since:
              4/1/1952
              Type of Entity:
              Corporation
              Alternate Business Name
              • Federal Life
              Hours of Operation

              Primary

              M:
              7:00 AM - 3:30 PM
              T:
              7:00 AM - 3:30 PM
              W:
              7:00 AM - 3:30 PM
              Th:
              7:00 AM - 3:30 PM
              F:
              7:00 AM - 3:30 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Knut Olson, CEO
              • Kenneth Wallach, Administrative Officer
              Contact Information

              Principal

              • Knut Olson, CEO

              Customer Contact

              • Kenneth Wallach, Administrative Officer
              Additional Contact Information

              Fax Numbers

              • (847) 850-3304
                Primary Fax

              Industry Tip

              BBB Tip: How to buy life insurance

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/21/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I went to the website healthcare.gov to look at health insurance options while I was on a very expensive Cobra plan. I filled out my information and received a phone call from a representative. That representative took my information and told me that I qualified for a health insurance plan and proceeded to explain that I would pay $307.50 per month and would only pay $20 for a copay when I visit their network providers. To date they have not paid out any of the claims submitted. When I had to have a procedure done I called multiple times in order to find only one provider for my procedure. Finding a representative who was able to give me correct information was tedious and most information given was inaccurate. As it turns out, this plan is not an insurance plan, as I was told, but simply a discount plan. Once I realized this I was over 60 days out from cancelling my cobra plan and ineligible for any insurance coverage because it was not open enrollment. I was very clearly told that I was signing up for health insurance. This has become a very dangerous situation for me, as I have serious preexisting conditions. I have since spoken to other people who have been signed up for what they were told was insurance after going to the government website. I would like a refund for the months that I have paid for this discount plan that I was told would be a legitimate health insurance by the person who called me.
              Read More

              Customer Reviews

              91 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Harrol R

              03/11/2024

              My experience with Federal Life and the agent Coastline Insurance Advisors has been terrible. I enrolled on January 16th, and my ****************** date began February 1st of 2024. I've been trying to cancel coverage for weeks now. During the first cancelation attempt on February 23rd, I was told i would receive a confirmation email within 15 business days, which was suspiciously close to the date I would no longer be eligible for the refund of my first months premium. I didn't receive the email, and am now outside of the refund window, The company recently charged me again, and i called to cancel a second time on February 29th, and was told I'd be receiving a confirmation email within one business day. Still no email. I'm going to call and cancel again today, this time recording the entire conversation. They've made this entire process a nightmare.

              Local BBB

              BBB of Chicago & Northern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.