BBB Business Review

Is this your Business?

BBB Accredited Business since 08/01/2013

Bankers Life And Casualty Company (Headquarters)

Find a Location

Phone: (312) 396-6000Fax: (312) 396-7918View Additional Phone Numbers111 E Wacker Dr, ChicagoIL 60601-3713 Send email to Bankers Life And Casualty CompanyView Additional Web Addresses ! There is an alert for this business !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Bankers Life and Casualty Company is a Chicago life insurance company which provides coverage to senior citizens for long-term care and Medicare supplemental insurance. Located in Chicago, IL, this company serves downtown Chicago and surrounding areas, including the West Loop, North Side, and South Side. Bankers Life and Casualty Company has been in business for over 130 years and has over 250 offices across the company to ensure affordable insurance options for seniors in all parts of the United States.

This company offers several products for seniors, including Medicare supplement insurance, long-term care/home health care insurance, life insurance, annuities, prescription drug coverage, and Medicare Advantage. Their Medicare supplement insurance comes from Colonial Penn insurance, which is an affiliate of the company. Their long-term care insurance plans allow individuals to determine the level of care that they require, whether it means entering a nursing home or having a personal care assistant which helps them with daily living tasks in their own home.

Bankers Life and Casualty Company helps individuals prepare for retirement by exploring a variety of annuities options, choosing one which provides the most benefit and matches an individual's available resources and desired retirement lifestyle. While the company does not offer prescription drug coverage themselves, they are partnered with Coventry Health Care and offer the business's First Health Part D plan to help senior citizens cover the cost of their medications. Finally, the company is partnered with Medicare Advantage health care providers to provide their customers with Fee-for-Service health plans, which had the advantages of no deductibles, choice of doctors, no copays for certain exams, and low cost or no copay for other services.

Visit the website for Bankers Life and Casualty Company to view their full list of services, learn more about the company's history and goals, and schedule an appointment to discuss retirement and savings opportunities.

BBB Accreditation

A BBB Accredited Business since 08/01/2013

BBB has determined that Bankers Life And Casualty Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Bankers Life And Casualty Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 204 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

204 complaints closed with BBB in last 3 years | 58 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues24
Billing / Collection Issues38
Delivery Issues4
Guarantee / Warranty Issues1
Problems with Product / Service137
Total Closed Complaints 204

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Bankers Life And Casualty Company

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4 Customer Reviews

Additional Information

top
BBB file opened: 01/01/1963Business started: 01/17/1879
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: June 1996, IL

Contact Information
Angela L Becht (CR)Ms. Courtney Hyde Mr. Scott Perry (President)Mr. Nathan Post (Director of Marketing) Carol Reininger David A. Roty (Consumer Relations) Janet Sittner (Manager)
Business Category

Insurance - Life, Financial Services, Insurance Services, Retirement Planning Service, Annuities, Insurance - Long Term Care, Insurance - Medicare Supplement

Alternate Business Names
Bankers Conseco Life Insurance Company, Colonial Penn Life Insurance, CNO Services LLC

Customer Review Rating plus BBB Rating Summary

Bankers Life And Casualty Company has received 4.40 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.