Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

United Security Insurance Company has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUnited Security Insurance Company

    Insurance Companies
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    United Security Health and Casualty Insurance Co. has requested that before filing a BBB inquiry, consumers contact Robert G. Dial at [email protected] or (708) 475-6100 ext. 6051.

    Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that United Security Life and Health Insurance Co. will resolve the matter for you in an expedient manner.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    37 complaints closed in last 3 years

    29 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2011

    Years in Business: 50

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Insurance products that include: Short Term Major Medical, Dental Plus Vision and Hearing, Critical Illness, Cancer, Disability Income, Fixed Indemnity, Accident Hospital, Personal Accident Medical Insurance Plan, and Personal Automobile Insurance.

     

    Products & Services

    Critical Illness, Fixed Indemnity, Short-term Major Medical , Auto Insurance, Dental Plus Vision and Hearing, Cancer, Disability Income, Accident Hospital, Personal Accident Medical Insurance Plan, Personal Automobile Insurance

    Business Details

    Headquarters
    6640 South Cicero Ave, Bedford Park, IL 60638-5836
    BBB File Opened:
    2/11/2009
    Years in Business:
    50
    Business Started:
    12/17/1973
    Business Started Locally:
    12/17/1973
    Accredited Since:
    4/1/2011
    Type of Entity:
    Corporation
    Alternate Business Name
    • United Security Health and Casualty Insurance Company
    • United Security General Agency, L.L.C.
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ms. Lisa Cordero, COO
    • Ms. Sandra Horn, President
    Contact Information

    Principal

    • Ms. Lisa Cordero, COO

    Customer Contact

    • Ms. Lisa Cordero, COO
    Additional Contact Information

    Fax Numbers

    • (708) 475-6120
      Other Fax

    Phone Numbers

    Customer Complaints

    37 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/04/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I was in a car accident on 12/12/20**. I filed a claim with H31343030373**7343638H H3**83431313331313637H roughly 12/21/**. I took the car in for an estimate to Auto Collision in ********** on 12/19/**. Since then the only thing I have received from them is a claim #**ULV19209 and an estimate via email. I have called both H31343030373**7343638H H3**83431313331313637H and *********************** from **** H3330333**53**6373636H. I have since called both companies 25 times with no resolution. I have filed a complaint with the ******** Commissioner of H3330333**53**6373636H and am now asking for your help to resolve this issue. All I would like to do is get my car fixed and be reimbursed for any out of pocket rental expenses in a timely fashion. I would also like to be reimbursed for my deductible since they will be suing the H3**03**5393030353932H that is responsible for the accident. I have never received a call from the adjuster and when I spoke with ******* on January 30,24 she said she was putting a check in the mail. This H3**03**5393030353932H should not be in business and shame on Brya H3330333**53**6373636H for representing them. Thank you for your time.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrzej K

    1 star

    11/29/2023

    Does not return calls to neither myself, nor my insurance agency regarding an auto accident. Their customer hit our vehicle, we have a police report and they have not returned anyone's calls as of yet. Every time you call it says the estimated call back time is 2 business days... it's been nearly two weeks. Have filed a complaint with the state of ******** insurance commissioner.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.