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      Country
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          Find a Location

          United Auto Insurance Agency, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforUnited Auto Insurance Agency, Inc.

            Auto Insurance
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.83/5stars

            Average of 37 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/1/2014

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            United Auto Insurance Agency, Inc. provides automotive insurance to individuals and companies, including those who might be denied coverage by other companies. They provide regular automotive insurance and SR-22 coverage. SR-22 coverage is a financial responsibility certificate that is a type of automotive insurance ordered by a judge for drivers who have been found to be driving without automotive insurance, driving under the influence, or who have had their driver's license suspended or revoked. The company provides coverage for teenage and young drivers, as well as for motorcyclists, taxi drivers, limousine drivers, and commercial drivers. Drivers can receive coverage over the phone, on the computer, or by visiting one of their locations in person, and can receive their insurance instantaneously, with no waiting period. Monthly plans are customized to the driver's individual rate.

            Products & Services

            Auto Insurance, Home and Renter Insurance, Motorcycle Insurance and Commercial Insurance.

            Business Details

            This is a multi-location business.

            Find a Location

            United Auto Insurance Agency, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/1/1981
              Years in Business:
              44
              Business Started:
              10/1/1979
              Business Started Locally:
              10/1/1979
              Business Incorporated:
              3/4/1986
              Accredited Since:
              8/1/2014
              Type of Entity:
              Corporation
              Number of Employees:
              58
              Alternate Business Name
              • UAI
              Related Businesses
              Business Management
              • Mr. Thad Gentry, Director of Marketing
              Contact Information

              Principal

              • Mr. Thad Gentry, Director of Marketing

              Customer Contact

              • Mr. Thad Gentry, Director of Marketing

              Industry Tip

              BBB Tip: Auto insurance

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/18/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have been insured by United for a few years and always paid just under $300 every six months until last year, there was no notification of policy and rate changes. I started receiving up to three bills a month every month since 2023. I called them almost a dozen times in the following months, then wrote them. (There was no email to them that worked.) I had received confirmation that my insurance was good until February ****. I called, I wrote them a letter explaining on 10/5,2023. I tried to cancel by phone, 12/6/2023, but was told I could not do it by phone. I sent my request by mail 12/6/2023. 12/12 got a call from you about cancelling my policy, but nothing came of it. I purchased a different policy in the beginning of the month. End of month got a cancellation notice due to nonpayment. Have paid $845.49 this year, $431.49 since 7/26/23. Premium $282 for 6 months effective 8/15/2022. 8/2/23 received policy notice of $432. Comes to $72 a month. Owe me $163.49.
              Read More

              Customer Reviews

              37 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Zuleima M

              03/15/2024

              Terrible customer service and terrible coverage. They give the run around and transfer the call to every department and get no results. They never have a supervisor available. They say the supervisor leaves early even when *** called before 11am.

              Local BBB

              BBB of Chicago & Northern Illinois

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