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Find a Location

United Auto Insurance Agency, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUnited Auto Insurance Agency, Inc.

    Auto Insurance
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.72/5stars

    Average of 36 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2014

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    United Auto Insurance Agency, Inc. provides automotive insurance to individuals and companies, including those who might be denied coverage by other companies. They provide regular automotive insurance and SR-22 coverage. SR-22 coverage is a financial responsibility certificate that is a type of automotive insurance ordered by a judge for drivers who have been found to be driving without automotive insurance, driving under the influence, or who have had their driver's license suspended or revoked. The company provides coverage for teenage and young drivers, as well as for motorcyclists, taxi drivers, limousine drivers, and commercial drivers. Drivers can receive coverage over the phone, on the computer, or by visiting one of their locations in person, and can receive their insurance instantaneously, with no waiting period. Monthly plans are customized to the driver's individual rate.

    Products & Services

    Auto Insurance, Home and Renter Insurance, Motorcycle Insurance and Commercial Insurance.

    Business Details

    This is a multi-location business.

    Find a Location

    United Auto Insurance Agency, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2340 S River Rd Suite 112, Des Plaines, IL 60018
      BBB File Opened:
      8/1/1981
      Years in Business:
      44
      Business Started:
      10/1/1979
      Business Started Locally:
      10/1/1979
      Business Incorporated:
      3/4/1986
      Accredited Since:
      8/1/2014
      Type of Entity:
      Corporation
      Number of Employees:
      58
      Alternate Business Name
      • UAI
      Related Businesses
      Business Management
      • Mr. Thad Gentry, Director of Marketing
      Contact Information

      Principal

      • Mr. Thad Gentry, Director of Marketing

      Customer Contact

      • Mr. Thad Gentry, Director of Marketing

      Industry Tip

      BBB Tip: Auto insurance

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/18/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I have been insured by United for a few years and always paid just under $300 every six months until last year, there was no notification of policy and rate changes. I started receiving up to three bills a month every month since 2023. I called them almost a dozen times in the following months, then wrote them. (There was no email to them that worked.) I had received confirmation that my insurance was good until February ****. I called, I wrote them a letter explaining on 10/5,2023. I tried to cancel by phone, 12/6/2023, but was told I could not do it by phone. I sent my request by mail 12/6/2023. 12/12 got a call from you about cancelling my policy, but nothing came of it. I purchased a different policy in the beginning of the month. End of month got a cancellation notice due to nonpayment. Have paid $845.49 this year, $431.49 since 7/26/23. Premium $282 for 6 months effective 8/15/2022. 8/2/23 received policy notice of $432. Comes to $72 a month. Owe me $163.49.
      Read More

      Customer Reviews

      36 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Zuleima M

      1 star

      03/15/2024

      Terrible customer service and terrible coverage. They give the run around and transfer the call to every department and get no results. They never have a supervisor available. They say the supervisor leaves early even when *** called before 11am.

      Local BBB

      BBB of Chicago & Northern Illinois

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