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BBB Business Review

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BBB Accredited Business since

Stonegate Insurance

Additional Locations

Phone: (773) 458-1055 7400 N Caldwell Ave, Niles, IL 60714 http://stonegateins.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Stonegate Insurance is an insurance company which provides insurance products to individuals and businesses. This company serves downtown Chicago and the surrounding areas, including Evanston, Skokie, Niles, Des Plaines, Park Ridge, Norridge, Harwood Heights, Arlington Heights, Mt Prospect, Prospect Heights, Schiller Park, Franklin Park, Melrose Park, Stone Park, Northlake, River Grove, Elmwood Park, River Forest, Forest Park, Oak Park, Bensenville, Elk Grove Village, Itasca, Roselle, Rosemont, Wood Dale, Addison, Elmhurst, Berkeley, Bellwood, Hillside, Maywood, Broadview, and Hines. Products available include homeowners insurance, condominium insurance, renters insurance, fire insurance, automobile insurance, business insurance, commercial fire insurance, general and liquor liability insurance, tow truck programs, and commercial auto insurance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stonegate Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Stonegate Insurance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Stonegate Insurance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: September 10, 2011 Business started: 01/01/2011 Business started locally: 01/01/2011
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
http://www.idfpr.com/doi
Phone Number: (312) 814-2420

Business Management
Mr. Dan Adelman, President Nick Dorado Annie McJeffrey
Contact Information
Principal: Mr. Dan Adelman, President
Business Category

Insurance Companies Insurance - Auto Insurance - Homeowners Insurance - Rental Insurance - Liability Insurance Consultants Insurance Agencies and Brokerages (NAICS: 524210)


Customer Review Rating plus BBB Rating Summary

Stonegate Insurance has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.