BBB Business Review

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State Farm Insurance

Additional Locations

Phone: (866) 841-2479 View Additional Phone Numbers 2702 Ireland Grove Rd, Bloomington, IL 61709

Click for BBB Rating on State Farm Insurance

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for State Farm Insurance. BBB of Central Illinois has the full report as that BBB handles all complaints for State Farm Insurance.

Additional Information

BBB file opened: January 12, 1990 Business started: 06/07/1922 Business started locally: 06/07/1922
Business Management
Ms. Kim Adams, Team Mgr. Mr. Joseph Johnson, Customer Relations Supervisor Mr. Edward Rust, President Mr. Edward B Rust Jr, CEO Ms. Andrea Schmid, Mgmt, Planning & Information
Contact Information
Principal: Ms. Kim Adams, Team Mgr.
Business Category

Insurance Companies Insurance - Auto Insurance - Homeowners Insurance - Life Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
Anderson Insurance Agency Inc State Farm State Farm Auto Ins. State Farm Insurance Companies State Farm Mutual Auto Ins. Co,
Additional Information

Per a June 1st, 2007 press release, the BBB would like to alert consumers that letters with counterfeit State Farm Fire and Casualty Company checks have been reported in Maryland, New York, Pennsylvania and Tennessee.

* Letters include a "Trip Award Notification" under a letterhead of Winston Financial Management, "230 Hamden st., Syracuse, NY, 13208."
* The letter is accompanied by a counterfeit State Farm Fire and Casualty check drawn on Bank One, Circleville, Ohio.
* The check appears to be made from an old item issued from the "Mid-South Office, Monroe, Lousiana, LA," as it is referenced.
* It indicates the accompanying check is to "help for the processing" of the total award (including a vacation).
* Letters have included two telephone numbers with a Vancouver, British Columbia, Canada area code (778-552-3679 and 778-552-4371).
* Checks carry a routing and transit number of 044115443, account 627119639. The check numbers differ.
* These appear to be random mailings since a non-State Farm client received the letter in Pennsylvania. It does not appear that the scam artists have a list of State Farm policyholders.

State Farm is aware of the scam and has notified the appropriate authorities. If anyone contacts you regarding this, please advise the individual that State Farm is not affiliated with this program, the check is worthless, and they should not attempt to cash it.

Consumers targeted by this scam may contact their local Better Business Bureau, or PhoneBusters (a Canadian anti-fraud center) at 1-888-495-8501.
On June 19th, 2007, the Better Business Bureau was notified of the circulation of what are believed to be fraudulent checks being sent to consumers and bearing State Farm's name. The checks in question are included with a "lottery winning notification" letter, and allege that the consumer receiving the correspondence is a winner of a large sum of money. The BBB would like to advise consumers that this type of offer is not legitimate and is a version of the Check Scam, where a consumer receives a check, is instructed to deposit it, and then requested to forward fees for "taxes" or "processing fees". There are in fact no funds behind the check and the consumer subsequently forwards his or her own money to the outfit requesting it. Alternatively the check may be fake, and by depositing it, consumers can be held liable for committing check fraud.

State Farm Insurance is not affiliated with the correspondence or this sender in any way. State Farm has not approved either the correspondence or the checks issued, and will take whatever action necessary to stop the sender from misrepresenting and misusing State Farm's name, address, and identity.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.