BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Blue Cross and Blue Shield of Illinois include:

  • Failure to respond to 8 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

Factors that raised the rating for Blue Cross and Blue Shield of Illinois include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

211 complaints closed with BBB in last 3 years | 58 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 67
Billing/Collection Issues 34
Delivery Issues 27
Guarantee/Warranty Issues 4
Problems with Product/Service 79
Total Closed Complaints 211

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Blue Cross and Blue Shield of Illinois
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: January 01, 1941 Business started: 01/01/1936 Business started locally: 01/01/1936
Type of Entity

Corporation

Business Management
Karen Atwood, President, BCBSIL Melissa Kelledy, Supervisor, SDO L Appeals L Executive Inquiry Mary Ann Schultz, Sr. Mgr, Media Relations| Public Affairs
Contact Information
Principal: Karen Atwood, President, BCBSIL
Customer Contact: Melissa Kelledy, Supervisor, SDO L Appeals L Executive Inquiry
Business Category

Insurance Companies Insurance Services Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
Blue Cross & Blue Shield of Illinois

Customer Review Rating plus BBB Rating Summary

Blue Cross and Blue Shield of Illinois has received 1.44 out of 5 stars based on 7 Customer Reviews and a BBB Rating of D.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.