Business ProfileforGallagher

In November 2023, my friends and I spent a long weekend in *********. Unfortunately, while we were out exploring, our hotel (********************************** was vandalized and the fire suppression system was opened on the roof resulting in catastrophic flooding throughout 30 floors of the hotel. When we arrived back to our room, it was completely flooded with at least 6 inches of water and most of our belongings were floating around the room on the floor. I videoed this event. The hotel never contacted us about what was happening and as a result most of our belongings were destroyed. I have been trying for the past several months to obtain compensation for the destroyed articles of clothing and electronics. The hotel stonewalled us for many weeks but eventually gave us the name of their insurance carrier. Unfortunately, the insurance carrier (Gallagher Bassett) has continued to stonewall us by not answering my repeated inquiries about the status of our claim. I finally connected with a claims representative (Mr. ************************ who is seeking receipts for my damaged goods and clothing. I specifically asked ************** in February if there was anything he needed from me and he ignored me. Only in April did he reach out and ask for receipts which are unavailable. Clearly, Embassy Suites and Gallagher Bassett after approximately 5 months are trying to stonewall us after our belongings were destroyed on their property. And additionally, Embassy Suites provided us little to no relief for this situation.************** has yet to respond back to my latest inquiry. My total damages are $2642. I am looking for assistance in settling this claim as the insurance carrier and ************** are clearly trying to avoid having to settle this issue.