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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Allstate Insurance include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Allstate Insurance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1325 complaints closed with BBB in last 3 years | 542 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 231
Billing/Collection Issues 204
Delivery Issues 312
Guarantee/Warranty Issues 10
Problems with Product/Service 568
Total Closed Complaints 1325

Customer Reviews Summary Read customer reviews

38 Customer Reviews on Allstate Insurance
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 3
Negative Experience 33
Total Customer Reviews 38

Additional Information

BBB file opened: June 25, 2003 Business started: 04/17/1931 Business started locally: 04/17/1931
Business Management
Whitney Higgins, Manager George Palatine, Internet Marketing Mr. Tom Wilson, Chairman/CEO
Contact Information
Customer Contact: Whitney Higgins, Manager
Business Category

Insurance Companies Insurance - Auto Insurance - Fire & Flood Specialists Insurance - Homeowners Insurance - Life Insurance - Rental Insurance - Liability Insurance - Property Insurance Services Road Service - Automotive Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
Allstate Financial Service Allstate Fire and Casualty Insurance Company Allstate Indemnity Company Allstate Insurance - Chris Lewis Allstate Life Insurance Company Allstate Property and Casualty Insurance Unlimited Insurance Services Inc.

Customer Review Rating plus BBB Rating Summary

Allstate Insurance has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2775 Sanders Rd

    Northbrook, IL 60062

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 3589

    Akron, OH 44309

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/27/2016 Billing/Collection Issues
4/27/2016 Billing/Collection Issues | Complaint Details Unavailable
4/27/2016 Guarantee/Warranty Issues
4/27/2016 Billing/Collection Issues
4/26/2016 Problems with Product/Service
4/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Aug 16, 015 Allstate Insured ******* ****** rear ended the vehicle in which I was a passenger; Sept. 2015 received telephone call from Allstate representative ******* ********* regarding automobile accident; Sept. 21, 2015 received letter from Allstate representative ******* ********* requesting authorization to obtain Copies of my medical records; Sept. 2015 during telephone conversation with Ms. *********, I informed her of the health challenges that I have recently gone through during 2015; Oct. 2015 received telephone call from ******* ********* to discuss settlement in the amount of $2,500.00 to close out the accident claim; Nov. 2015 I contacted Ms. ******* ********* regarding the status of the claim settlement; Nov. 2015 Ms. ******* ********* informed me the settlement check was mailed out early October 2015; Feb. 9, 2016 Allstate submitted a medical bill to my health insurance company for medical payment; March 3, 2016 as of today, I have not received a settlement claim check from Allstate; I feel that Allstate Representative ******* *********, is discriminating against me due to my race, I am a senior citizen and my disability; March 2016 filed complaint with Maryland Insurance Administration against Allstate; March 2016 I received a telephone from Ms. ****** and she informed me that she could not located any record of my claim; March 2016, received telephone from Ms. ****** stating that Allstate mailed out two checks to me in October 2015, as of today I have not received any settle agreement or check from Allstate; March 2016 received call from the Maryland Insurance Administration, stating that someone from Allstate will be calling me. April 2016 received call from Maryland Insurance Administration stated that Allstate informed them that I signed a settlement agreement and they sent me a check

Desired Settlement: Have Allstate to issue me the settle check which we discussed in October 2015 and that they claimed was sent to me twice in October 2015.

Business Response:

Thank you for contacting our office regarding ********* ******** concerns.  Upon further review, it has been determined that the Maryland Department of Insurance is actively investigating this same issue. The file number for this investigation is *****.  We respectfully request that ********* ****** contact the Maryland Department of Insurance with any further questions.

It is our ultimate hope that ********* ****** finds the pending resolution reached by the state to be a satisfactory one.  Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused ********* ******. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

4/23/2016 Problems with Product/Service | Complaint Details Unavailable
4/23/2016 Problems with Product/Service | Complaint Details Unavailable
4/23/2016 Advertising/Sales Issues | Complaint Details Unavailable
4/22/2016 Problems with Product/Service | Complaint Details Unavailable
4/21/2016 Problems with Product/Service | Complaint Details Unavailable
4/21/2016 Billing/Collection Issues | Complaint Details Unavailable
4/21/2016 Problems with Product/Service
4/21/2016 Billing/Collection Issues
4/21/2016 Problems with Product/Service
4/20/2016 Problems with Product/Service
4/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This complaint is about Allstate Insurance. The specific part is the Allstate Fire and Casualty Insurance. I was involved in an accident with a person that was insured by said insurance company. The dispute/claim was not handled properly or professionally. They have ignored their own evidence, and reversed their original decision on a claim. The accident occurred on 3/13/2016. I was in a left turn lane very close to home. A way I take many times and a route I would therefore would clearly go left at. Mr. ******** ****** was on my right in his vehicle. As the light turned green, I began to turn and he began to merge into my left lane too quickly, and ended up hitting my right rear bumper. We pulled over into a parking lot since it is a busy intersection. Him and his daughter asked me to not call the police and they called their insurance company immediately and admitted fault to them and opening a claim immediately. We all corroborated the same story. Following that I was given instructions on getting an estimate for the work needed to be done for the claim. I got the estimate done on 3/23/2016 and sent it in for approval. On 3/30/2016 I received a letter stating that following investigation, they had concluded that I was at fault and they would no longer be paying for the damages. The letter stated that the insured had changed their story to me cutting them off by going into the right turn lane. First of all, this was a lie and went against all three of our stories that the company had heard when they opened the claim and have on file. Second of all given the physical evidence, this was impossible as well. The angle of the damages could not have happened with our two cars with my car cutting his off. I called and disputed this and was told that my case was settled and that was it and ignored. I tried to get in contact with upper management and was put on hold and ignored, and then very rudely told they would not be discussing this further with me.

Desired Settlement: I would like Allstate to review my case again. They ignored the physical evidence of the damages and ignored the original statements. I know that notes and recordings were taken of that since they did open a claim number for it immediately. I was told that it was a different department and that customer service and the investigative team did not communicate. This does not make sense. The same notes should be in the file across the board. I have been ignored, spoken to rudely, and treated unprofessionally. This is no way to do business. After begging, I agreed to not call the police since the insurance agency had already agreed to pay for my damages. To go back on that after the fact is dishonest and unprofessional. I would like for them to review my claim again so that I may get the payment for the damages done to my car. On the letter provided to me, it also says his daughter is the insured. I am suspecting the father was not insured and that is the reason for changing their story.

Business Response:

Thank you for contacting our office regarding ****** *******’s concerns.  Upon further review, it has been determined that the Illinois ********** of ********* is actively investigating this same issue. The file number for this investigation is ****-*****.  We respectfully request that ****** ******* contact the Illinois ********** of ********* with any questions she might still have. 

It is our ultimate hope that ****** ******* finds the pending resolution reached by the state to be a satisfactory one.  Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused ****** *******.

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

4/19/2016 Problems with Product/Service
4/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern: RE: Complaint against Allstate Fire and Casualty Insurance Company; Claim # ********** Allstate Fire and Casualty Insurance Company is using unfair practices and I am being strong armed by this insurance company to accept their settlement offer that is beyond unreasonable. I submitted my claim to them in writing which also included comparables. Since this is not my area of expertise, I hired an independent appraisal company that specializes in automotive diminished value loses, AutoLoss, to protect myself from an unfair settlement. In Oregon, we understand that there is no set formula on calculating diminished value. This is why I have hired an appraiser to provide Allstate Fire and Casualty Insurance Company with proof that my vehicle has in fact sustained a loss in value as a result of the accident. I understand that I bear the burden of proof. This is why I sought out a professional to assess the loss on my vehicle. I have documented my loss using “real life” evidence. I am open to a fair resolution to this claim but I need to fully understand Allstate Fire and Casualty Insurance Company’s position in good faith. Respectfully, ***** ********* Allstate Diminished Value Claim # **********

Desired Settlement: To stop using "strong armed" negotiation tactics, to provided supporting data and reasoning behind their settlement offer, to stop using delay tactics in their negotiations and to negotiate in good faith.

Business Response:

Thank you for contacting our office regarding ***** *********** concerns.  Upon further review, it has been determined that the Oregon Department of Insurance is actively investigating this same issue.  The file number for this investigation is *****.  We respectfully request that ***** ********* contact the Oregon Department of Insurance with any further questions. 

It is our ultimate hope that ***** ********* finds the pending resolution reached by the state to be a satisfactory one.  Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused ***** *********.

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

4/15/2016 Problems with Product/Service
4/15/2016 Problems with Product/Service
4/14/2016 Billing/Collection Issues | Complaint Details Unavailable
4/14/2016 Problems with Product/Service
4/14/2016 Billing/Collection Issues | Complaint Details Unavailable
4/14/2016 Billing/Collection Issues | Complaint Details Unavailable
4/13/2016 Billing/Collection Issues | Complaint Details Unavailable
4/12/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Allstate Insurance I had an existing auto insurance policy with Allstate Insurance (Policy# *********). On January 15, 2016 I added a 2001 ****** ****** to the policy. I met with ***** ********, agent at the Wethersfield, CT office. Mr. ******** told me he didnt know what the exact premium would be but said it would probably be $89.00 per month or less, but he couldn't tell me exactly because the system was down. (He NEVER told me I would have to pay double each month until June 2016 to play catch up for the entire policy period). He never got back to me so I called him twice inquiring as to what my premium would be. Again, system was down so he couldn't tell me. He said he would call the main office to find out about my premium. I never heard back from him and then my bank account was charged $1.42 for the month, on February 4th. Again I called Mr. ******** to find out why I was only being billed for $1.42 instead of $89.00 because I didnt want to have to pay double the following month, (I am disabled and live in subsidized housing). He said he didn't know why and would try to find out. Again he did not get back to me. Finally, I received policy information in the mail from Allstate stating that my premium was $1,074.13 per 6 month period which comes out to about $179.00, double of $89. I called Mr ******** again to find out why the premium went up. He told me that he took my first vehicle on the policy off of suspension (after I told him not to) which increased the premium. He said he would adjust the premium accordingly. The next month, on March 4th my bank account was charged $288.81. I called Mr. ******** to ask him how the premium got so high, that it shouldnt have been more than $200.00 if it was for 2 months premium. He was rude and said that's the premium, take it or leave it. On April 4, 2016, I called Mr. ******** to cancel my policy. I asked him if Allstate would charge my account again in April and he said no the cancellation takes effect immediately. Then, On April 6, 2016, my bank account was charged another $288.82. I couldnt believe it. My rent check for April is going to bounce because Allstate took most of my rent money. I will receive an eviction notice next week and I am too sick to be homeless (on chemo and steroids for a life-threatening blood disease). I also suffer from depression, anxiety and PTSD so I am not doing well right now. Please, if you can, help me to recover my $288.82. Thank you very much in advance. ******* ********* ************ *** ****** St., Apt 121, ***********, CT 06033 Summary: 2001 ****** ****** was covered for a total of 2 1/2 months from January 15, 2016 to April 4, 2016 but I'm being forced to pay for 6 months even though I was NEVER informed of this. Mr. ******** had plenty of opportunities to inform me when I was calling him and seeking information and sitting down with him at his office.

Desired Settlement: Please, if you can, help me to recover my $288.82. Thank you very much.

Business Response:

Thank you for contacting our office regarding Ms. *********’s concerns.  Upon further review, it has been determined that the *********** ********** ** Insurance is actively investigating this same issue. The file number for this investigation is ******.  We respectfully request that Ms. ********* contact the *********** ********** ** Insurance with any questions she might still have. 

It is our ultimate hope that Ms. ********* finds the pending resolution reached by the state to be a satisfactory one.  Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. *********. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

4/12/2016 Problems with Product/Service
4/12/2016 Billing/Collection Issues
4/12/2016 Problems with Product/Service
4/12/2016 Problems with Product/Service
4/11/2016 Billing/Collection Issues
4/11/2016 Advertising/Sales Issues
4/11/2016 Problems with Product/Service | Complaint Details Unavailable
4/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The copper water line going into the refrigerator sprung a leak. There was no evidence of water on the floor as this was behind the refrigerator. The water traveled between the floor and subfloor causing the floor to buckle and raise. Allstate first cited length of time as a reason for denial however could not substantiate (no mold, mildew or rot). Their engineer that tested line stated up to a 1/2 gallon a minute. They then said the reason for denial is corrosion of the copper line due to water possibly due to well water. I checked with the State and ******* County Water Authority and the stated the water has very low levels of chemicals and is NOT corrosive to copper. I submitted all information to Allstate through my agent (who 100% agrees with me ) and they still denied. The house is 8 1/2 years old and all agree a copper line should not corrode yet Allstate states the leak was long term and state this is reason for denial. I would also add that after leak I immediately had the line fixed and it took them over 3 weeks to come to my home. The damage got worse over this time because water had already infiltrated beneath the floor. I can provide my emails to the agent with additional detail upon request.

Desired Settlement: I would like Allstate to repair flooring due to water damage from a water line that sprung a hole. This a water line to the refrigerator

Business Response:

Thank you for contacting our office regarding Mr. ******* ****** concerns.  Upon further review, it has been determined that the ***** ****** ********** of Insurance is actively investigating this same issue.  The file number for this investigation is 51357.  We respectfully request that Mr. **** contact the ***** ****** ********** of Insurance with any questions he might still have. 

It is our ultimate hope that Mr. **** finds the pending resolution reached by the state to be a satisfactory one.  Allstate Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ****. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

4/6/2016 Problems with Product/Service | Complaint Details Unavailable
4/5/2016 Problems with Product/Service | Complaint Details Unavailable
4/5/2016 Billing/Collection Issues | Complaint Details Unavailable
4/5/2016 Problems with Product/Service | Complaint Details Unavailable
4/1/2016 Problems with Product/Service
4/1/2016 Problems with Product/Service
3/31/2016 Problems with Product/Service | Complaint Details Unavailable
3/31/2016 Problems with Product/Service
3/30/2016 Problems with Product/Service
3/30/2016 Problems with Product/Service
3/30/2016 Problems with Product/Service | Complaint Details Unavailable
3/30/2016 Problems with Product/Service | Complaint Details Unavailable
3/29/2016 Problems with Product/Service | Complaint Details Unavailable
3/26/2016 Advertising/Sales Issues | Complaint Details Unavailable
3/26/2016 Problems with Product/Service
3/26/2016 Advertising/Sales Issues
3/26/2016 Problems with Product/Service
3/26/2016 Problems with Product/Service
3/25/2016 Problems with Product/Service
3/24/2016 Problems with Product/Service
3/24/2016 Problems with Product/Service
3/23/2016 Billing/Collection Issues | Complaint Details Unavailable
3/23/2016 Problems with Product/Service | Complaint Details Unavailable
3/22/2016 Billing/Collection Issues | Complaint Details Unavailable
3/22/2016 Problems with Product/Service
3/20/2016 Billing/Collection Issues
3/20/2016 Problems with Product/Service
3/20/2016 Problems with Product/Service
3/19/2016 Billing/Collection Issues | Complaint Details Unavailable
3/19/2016 Billing/Collection Issues | Complaint Details Unavailable
3/19/2016 Problems with Product/Service | Complaint Details Unavailable
3/18/2016 Billing/Collection Issues | Complaint Details Unavailable
3/18/2016 Problems with Product/Service
3/18/2016 Problems with Product/Service | Complaint Details Unavailable
3/18/2016 Billing/Collection Issues | Complaint Details Unavailable
3/16/2016 Billing/Collection Issues | Complaint Details Unavailable
3/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Allstate is the insurer for my home. I have been a customer with Allstate for the last 46 years. In the year of 2002 a claim was placed for my roof at 1425 N.Luna, which was denied. I recently placed a claim on 12-28-15 {claim #**********} for the same roof and property. Allstate has not came out to assess the damage to the roof. Per Allstate representatives I have been told that the weather must be 45 degrees for ten consecutive days before a Allstate representative can come out and assess and inspect the roof. On 1/12/16 Allstate representative Brent hylton came out to inspect the inside kitchen and water damage caused by the roof. The initial inside water damage included a portion of the ceiling surrounding the ceiling fan, ceiling fan, walls and damage to the floor tile. A check was issued for the inside damage in the amount of $ 2,036.00 with a $1,000 dollar deductible. I have had several roof contractors come out to inspect the roof damage. Pictures of the roof were faxed and emailed to allstate. Allstate claimed the roof was old and the leak was due to wear and tear. No representative could address my issue. In addition no allstate contractor came out to inspect the roof. I have faxed proposals and pictures of the roof before and after. Yet no representative is willing to reimburse the money funded to repair the roof. If I had of waited on Allstate to come out, my roof would have fell in. Finally An Allstate representative Ms. S.********* contacted me via email and phone stating that Allstate could not give me any money for the roof. And that Allstate could only authorize and additional $1,300 for the inside kitchen water damage and that the proposal sent by Bradley property service contractor for the additional damage was too much. Allstate only wants to pay for patch work both inside and out. Yet they never sent anyone out to inspect the roof. Prior to S. ********* contacting me I received 3 letters from Allstate stating that the roof claim was denied.

Desired Settlement: For BBB to address this issue/complaint and for Allstate to reimburse my money of 3,600 to repair the roof.

Business Response:

We appreciate the opportunity to review our claim handling.  Customer experience is always a great concern for us.  We will review the situation and contact Mr. Howard directly to address his concerns.

3/16/2016 Problems with Product/Service | Complaint Details Unavailable
3/15/2016 Advertising/Sales Issues | Complaint Details Unavailable
3/15/2016 Problems with Product/Service
3/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On February 20th, 2016 I entered the utility/storage room in my garage to find water leaking from a line above my water heater in the corner against an outside wall. The ceiling had collapsed, the walls were buckling and mold was throughout the room. I immediately got gloves and started hauling the ceiling outside so I could get to the water shut off valve. After I turned the water off, I called my Allstate insurance agent and reported the claim and then a plumber to come and fix the pipe. Allstate was not able to come and examine my claim until February 24th. In the meantime due to health concerns about the black mold I got Allstate’s permission to find someone to remove the drywall and the wall that separated the storage room from my garage. They said it was ok as long as I took pictures and retained all materials removed and kept them covered with a tarp, which I did. On February 23rd I took pictures before the person I hired started removing the walls and drywall. There were 5 storage shelves in the room that were 6’ high, 4’ wide and 18” deep. The room itself was approximately 16’ long by 6’ wide with 10’ ceilings. I used the room to store everything from important papers, sets of china and other dishes, brass pots, record albums, baseball and other sporting gear, etc.. I also called **** cleaning and restoration to come and give me an estimate to repair the damages to interior drywall, ceiling beams and make sure all remaining traces of mold were gone. **** came out, examined the damage and gave me an estimate on February 24th, the same day that the Allstate adjuster came out. I found **** by word of mouth and examining BBB and ******* list recommendations. **** has been in business for 65 years and has an A+ BBB rating and an A rating from ******* list. Allstate brought *****’s Reconstruction with them which according to the BBB was started in May 2014 and has no reviews. I tried to get the Allstate adjuster and ***** representative to look at the brass pots that were on the top of the storage shelves 15’ from the leak to see that they were full of water but they declined to observe them. I also tried to show them the section of pipe that broke but they declined to examine it also. When they looked at the debris in the driveway that we had covered with a tarp per Allstate’s request I tried to point out that the double doors that were removed showed no mold on the side that you saw coming into the garage but were covered with mold on the inside but they did not look at those either as they were apparently to far down in the pile. The Allstate adjuster spent about 15 minutes looking at the damage and pictures then drove her vehicle down to the bottom of the driveway to apparently start filling out the claim. The ***** employee spent another 30 minutes doing diagrams of the house and then went to their vehicle, which is when I left. They were both at the bottom of the driveway and apparently discussed the case before leaving. I received a call from the adjuster a little later and she asked for the phone number of the plumber I hired to repair the leak. Later the same day she called me to deny the claim saying that the damage had to have occurred over a period of months or years and could not possibly be due to a sudden and accidental bursting of a pipe. When I asked her why she stated that it was her, the ***** employee’s and my plumber’s opinion that the mold would have taken months or years to form and therefore it was negligence on my part. I pointed out to her that I had been in the room less than 2 weeks ago to retrieve some baseball gear so that my son and I could go play and that there was no leak or mold at that time. I also asked her how water could have filled the brass pots on top of the shelves that were 6’ high and 15’ from the leak and she offered no explanation other than that she was denying the claim. I called my plumber and he stated that he told her nothing of the kind. He stated that he told her that he could see where the pipe had broken and did not want to cause any further damage so he just repaired the broken pipe and didn’t risk turning the water back on to see what would happen. I then called the adjuster and asked to speak to her supervisor and called him on February 24th and again on February 26th and he did not return either call. I called my local Allstate agent and pleaded for his help and he said he would call and find out what was going on. In the meantime I had researched my water bills for the 3 months ended January 26, 2016 and they totaled $78. I also researched the same 3 month period ending in January 2015 and the total was $97, a decrease of 20%. I even had run my sprinklers several days in January 2016 because I had been told to put down weed and feed on my lawn in mid-January instead of February like I normally had. I called the water company on February 26th about my February 2016 water bill to ask when they were going to read my meter and she told me they had read it the day before and that my usage was 2-3 times normal for February. I hired **** to perform the mold remediation in an effort to save the interior drywall and they performed this service beginning on February 27th and completed their work and removed their remediation equipment on February 29th. I later asked them to write a letter for me about the damage. On March 1st I received their letter stating it was their opinion that the mold would have started to grow within 24 hours and could have covered the room within several days due to the fact that there were no windows, light or ventilation in the room. I finally received a call from **** **** the adjuster’s supervisor on March 1st. I told him about the water bills and e-mailed him the letter from **** on that day. On March 4th he also denied the claim and I requested to speak to his supervisor and he said he would relay it to them. I never heard anything and called my Allstate agent **** **** on March 5th requesting his help. On March 10th after many unanswered phone calls and e-mails ******* ******* from the ********* regional office finally called and told me that they had reviewed my claim and they would not honor it. I am at a complete loss for what to do next. I feel that my water bills offer concrete proof without any speculation that the pipe burst in February and that the damage was not due to a slow leak. I believe that the opinion of ****, an independent unbiased company with 65 years of experience in the field and an excellent reputation, that the damage could have occurred within a few days, backs this up. I also find it inconceivable that Allstate believes I am lying and had repeatedly gone into that room over a period of months or years and just ignored the leak and the mold slowly covering the room. I believe that Allstate is trying to avoid paying this claim and basing their opinion *****’s opinion, a company with far less experience in the field than **** and that is being paid by Allstate. In case there is any concern about my claim history, I have been with Allstate for 42 years and this is my first claim other than the catastrophic Hail storm of 2009.

Desired Settlement: Payment of my claim for damages from a burst pipe

Business Response:

Thank you for contacting our office regarding Mr. **** *********** concerns.  Upon further review, it has been determined that the ***** ********** ********** ** ********* is actively investigating this same issue.  The file number for this investigation is 158472.  We respectfully request that Mr. ********* contact the ***** ******** ********** ** ********* with any questions he might still have. 

It is our ultimate hope that Mr. ********* finds the pending resolution reached by the state to be a satisfactory one.  Allstate Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. *********. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

3/14/2016 Problems with Product/Service
3/12/2016 Problems with Product/Service
3/12/2016 Problems with Product/Service
3/11/2016 Billing/Collection Issues | Complaint Details Unavailable
3/10/2016 Billing/Collection Issues
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3/9/2016 Problems with Product/Service
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3/3/2016 Advertising/Sales Issues | Complaint Details Unavailable
3/3/2016 Problems with Product/Service
3/3/2016 Billing/Collection Issues | Complaint Details Unavailable
3/3/2016 Problems with Product/Service | Complaint Details Unavailable
3/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I filed an Accident Claim with Allstate on January 12, 2016 for a period of time I was hospitalized due to an accidental injury. I submitted the requested documentation, which at the time was the completed claim form, the hospital bill and the attending doctor's statement. I waited and checked online via the portal for updates. When none were posted, I called. I was told they needed more information such as explanation of accident and discharge paperwork as the bill did not include diagnosis. I gave a statement over the phone and submitted the discharge papers. I waited, I checked online via the portal for updates, none were posted, my wife called. I was told I needed to sign an area on the claim form and fax it in so they could request medical records, this was on 02/12/2016. I called on the 17th to follow up and ask if I could expedite the process, I was told I couldn't help by contacting the hospital. My wife called today, 02/23/2016 and was told now another form needs to be completed, that I have to wait to be mailed to me so I can sign it, send it back to Allstate and then wait again for them to retrieve the records. I feel as I am getting a major run around, I have sent everything they ask for and am continuously told to send more info. Each time I send information via fax, I have to wait 72 hours to confirm receipt and then I am told it will be another ten days for them to review. This seems to be a major stall on their part, I do not even have an inkling if my claim is approved. Meanwhile, my expenses from the hospitalization have not been addressed. I now have to wait for a form to arrive in the mail, I have to sign it yet again and then fax to Allstate. Then wait for them to send to the hospital and receive the records, probably adding an additional two to three weeks to my wait time. I do not know why I provided all the previous information in the first place if it was not sufficient, why could this not have been the initial request?

Desired Settlement: I want to know why all the previous documentation was not sufficient and why it was requested if they needed the hospital records? I also want expedition of processing after this final request is received by them. I do not want to continue to have to wait weeks for processing as they have me trickle in their desired documentation. I also want to know now if there will be further required documentation so I can ready it now and not have this process drag on indefinitely.

Business Response: Please provide a claim number or policy number so we may further our investigation.  Thank you!

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Additional Notes

Complaint: I called All stated insurance for road service for my car 1/9/13 at 3:31pm They send ******* your third party vendor and he came and told me that he cannot do my tire, while I saw his charger was not charged to do the work. I called the lady again in your company and she did not do nothing but she note the account that she called me that it was already 6:07 pm. I called again I found a guy and I explained what happed and still not service in the cold weather. He called ****** again- the same person came to towed my card. He did not want to give my car keys back. I said am followed you, give me my keys he refused. After we reached **** store- he was talking in this car instead of unload my car. And he refused to give me my car keys. he told me to go inside and tell them what am doing? I was shocked how rude he was. It like I don't what I am doing so I need his instruction, I refused and I told him I need my keys car right now. All state road assistance - girl was very rude. unprofessional, not kind, and I meat with Krueger- rude, unprofessional, control people- what kind of the service your offering? it is too power. Me sitting on cold weather 4hrs due to your lier and people don't want to work?

Desired Settlement: I need the compassion of poor service, sat in the cold freeze weather for more than 4hrs.

Business Response:

Dear BBB:

Your email dated January 31, 2016 that was sent to ******* ******* at Allstate Insurance Company has been forwarded to my office for handling.

We have documented Ms. ******** concerns. Please be assured that the necessary level of corrective actions will be taken to try and prevent any similar situation from happening again.

We regret to learn of the amount of time that her roadside event had taken. I left Ms. ****** a voice mail message extending our apologies and letting her know that we are processing her a good will accommodation which she should receive within five to seven business days.

I trust that the above information has been helpful in your investigation of this matter. Please contact me if you have any additional questions.

Sincerely,

**** ********

Customer First Team Manager

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Additional Notes

Complaint: I was hit by an Allstate Insured while my vehicle was at a complete stop and Allstate denied my claim stating improper lane usage. The POI and the damages are clear that my vehicle was not moving. I gave Allstate time to make this right but they have chosen to deny my claim when all the evidence I have provided clearly shows that their insured scraped across my front bumper.

Desired Settlement: I want my damages paid for, a rental vehicle and now due to the amount of time that has passed I want loss of value on my vehicle. Allstate can do the right thing and resolve this claim for less than $500 or I will file suit as this is not just and I deserve payment for my claim as I was hit by someone they insure while at a COMPLETE STOP and the damages prove this.

Business Response:

Thank you for contacting our office regarding Ms. ****** ******** concerns.  Upon further review, it has been determined that the Ohio Department of Insurance is actively investigating this same issue.  The file number for this investigation is CSD - *******.  We respectfully request that Ms. ****** contact the Ohio Department of Insurance with any questions she might still have. 

It is our ultimate hope that Ms. ****** finds the pending resolution reached by the state to be a satisfactory one.  Allstate strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. ******. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

2/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Was supposed to replace my roof and has not been replaced now I have internal damage on the house as well

Desired Settlement: Have all of the damage fixed

Business Response:

We appreciate the opportunity to review our claim handling.  Customer experience is always of the utmost importance for us.  We will review the situation and contact Mrs. ******* directly to address her concerns.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

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2/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I've been an Allstate customer for the last five years. I've never missed a payment or even been late paying on my insurance policy. I've been paying over 7K every year to insure my 6 vehicles and home with this company. Apparently when my policy was set up for my 2011 ****** ****** the rental car reimbursement was not included. I know I asked for it because it's included on all my other vehicles that are insured with Allstate. I will accept the fact that I never noticed that this was missing from the policy documents however, I know I did ask for this coverage to be included because it's on all my cars.

Desired Settlement: It would at least be helpful if someone from this company would accept the fact that someone over at Allstate also dropped the ball and accept half of the blame for the coverage not being added to my policy. What I would like to see as a resolution is that Allstate at least pay for half of the rental car expenses while my car is being repaired. Over the last five years I've paid Allstate more than 35K dollars. If there's anyone that can help with this situation please let me know. Even the adjusters at Allstate believes that there should be something they can do to help me because again it doesn't make sense that this car would not have rental car coverage and all my other vehicles do.

Business Response:

The coverage investigation is complete on the above referenced claim. Rental Reimbursement coverage will be afforded for the date of loss. Contact has been made with the insured, she understands coverage should be available within 24-48 hours.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****

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Additional Notes

Complaint: My house recently flooded on January 23rd and all state refuse to cover my home due to a lapse in coverage I spoke with serval of people from the company stated that they can back date my claim I paid the bill the same day I don't understand why my policy lapse I really feel that allstate doesn't want to help me at all but yet they took a payment .I really need help in this situation because allstate is not a good insurance company and somebody should know how they treat there members

Desired Settlement: I feel that allstate should help my family

Business Response: Thank you for forwarding Ms. ********* concern to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view, although our Claims Department has spoken with the customer on 2/1/16 in an attempt to address any issues.  We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

Business Response: Thank you for forwarding Ms. ********* concern to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view, although our Claims Department has spoken with the customer on 2/1/16 in an attempt to address any issues.  We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

Consumer Response:
Complaint: ********

I am rejecting this response because: They didn't contact me on a level of respect and they are dishonest 

Sincerely,

******** *******

Consumer Response:
Complaint: ********

I am rejecting this response because: They didn't contact me on a level of respect and they are dishonest 

Sincerely,

******** *******

Business Response:

Thank you for contacting our office regarding Ms. ******** ********* concerns.  Upon further review, it has been determined that the Nevada Division of Insurance is actively investigating this same issue.  Our records indicate that we will provide a formal response to the state by February 24, 2016 to clarify our position regarding her concerns.  The file number for this investigation is 16-********.  We respectfully request that Ms. ******* contact the Nevada Division of Insurance at (**** ******** with any questions she might still have. 

It is our ultimate hope that Ms. ******* finds the pending resolution reached by the state to be a satisfactory one.  Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. *******. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

Business Response:

Thank you for contacting our office regarding Ms. ******** ********* concerns.  Upon further review, it has been determined that the Nevada Division of Insurance is actively investigating this same issue.  Our records indicate that we will provide a formal response to the state by February 24, 2016 to clarify our position regarding her concerns.  The file number for this investigation is 16-********.  We respectfully request that Ms. ******* contact the Nevada Division of Insurance at (**** ******** with any questions she might still have. 

It is our ultimate hope that Ms. ******* finds the pending resolution reached by the state to be a satisfactory one.  Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. *******. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

2/10/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On 2/6/2016 I received a letter dated 2/2/2016 fro Allstate Indemnity regarding a consumer information request that they made to ********** Credit reporting Agency and ********** Risk Solutions, wherein my credit score dropped significantly. I made no request to Allstate for insurance because I have been with ***** for several years -to-date. When asked during a follow-up call to Allstate customer services why this happened, the agent had no valid answer. Therefore, I request that this matter be resolved immediate by Allstate by contacting ********** and ********** Risk Solutions to repair the damage to my deflated credit score caused by them. Sincerely, ****** R. ****** (**** ********

Desired Settlement: Allstate must repair damage to credit score and remove all erroneous information to ********** and ********** Risk Solutions resulting from their calls to these agencies. Sincerely, ****** R. ****** (**** ********

Business Response:

Thank you for contacting our office regarding Ms. ****** ******’s concerns.  Upon further review, it has been determined that the Florida Department of Insurance is actively investigating this same issue.  The file number for this investigation is 1-*********.  We respectfully request that Ms. ****** contact the Florida Department of Insurance with any questions she might still have. 

It is our ultimate hope that Ms. ****** finds the pending resolution reached by the state to be a satisfactory one.  Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. ******. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

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Additional Notes

Complaint: Skid into a ditch on a country road on Jan 9, 2016. Called Allstate roadside assistance. The dispatcher couldn't find me despite a precise address, then couldn't find a service. Asked me to find one and they would reimburse. I had no way of doing this. Asked to speak with supervisor. The supervisor "Vincent" said that my 2500 truck was no longer covered since they had a recent policy change to cover only light duty truck, and that this is clearly stated on the web site. After expressing my dissatisfaction with learning about this change now, he said he was not denying my claim but needed to find a tower. He would call me back in 5 min. I didn't want him to hang up since i knew he would not but he insisted that the call was being recorded and he would definitely call me in 5 min. He never called me back. Did I mention it was 10 degrees? I, and m dogs, could be dead, or frozen, if it weren't for the farmer, as opposed to a thief, rapist, or murder, who eventually drove by and stopped to help. I

Desired Settlement: Reimburse me for the tow costs of $375. 00 plus the $100.00 I paid the farmer who eventually stopped to transport me and my dogs to a warmer place and arranged for the tow truck to bring my vehicle to his shop to get it going.

Business Response:

Please know we have contacted Dr. Claudette ****** leaving a detailed voicemail message expressing our sincere apologies for the inconvenience and frustration reported when recently requesting Roadside assistance on January 9th.

We assured the member that appropriate action has been taken. Our Call Center Management Team has been engaged, addressing the CSR and Supervisor involved with additional coaching opportunity to ensure proper handling going forward. We also informed Dr. ***** a claim reimbursement check for $260.00 has been processed as per the plan guideline, as well as a separate check for $215.00 as goodwill. Check should arrive within 5 -7 business days.

Personal contact information was left should Dr. ***** have additional questions and/or concerns.

Please let me know if we can be of further assistance.

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 11100183, and find that this resolution is satisfactory to me.  I trust that they will take the necessary steps to ensure more transparency in their policy requirements and enhance their delivery of service to a satisfactory level

Sincerely,

Claudette *****

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Additional Notes

Complaint: 12/26/15- I called to make a claim of storm/hail damage to my roof. I told them it was an emergency, as I had an active leak. An area on the roof was caving in as well as my kitchen ceiling. They offered me no help me stop the leak, prevent further damage, or secure the property. They made me to wait 5 days for an inspection, to be done on 12/31/15. The adjuster would not go on the roof or in the attic to inspect the damage. She said because it was snow on the roof. It did not snow until the 30th. After being told it was an emergency, they should have came sooner. I still attempted wait until they could inspect it. I told them that I had a roofer ready to fix it. The adjuster said she would try to come out again on Sunday 1/3/16 to get it inspected, since it was an emergency, so my roofer could start on Monday. She called back later that day and said I would need to wait till 1/11/16. This inspection was again cancelled by Allstate, and I am being told no roofs will be inspected until there are ten 45 degree or above days in a row. As there was no way I could live in such conditions for four months, and they were being of NO help to me, I had my roof fixed. I spoke to her supervisor, since my roof was not inspected by Allstate and they would not take my roofers word that it was damaged by hail, they would not pay anything towards the roof. I feel they acted in bad faith by not making a prompt and thorough inspection. Had I waited any longer my roof could have caved in. I care for my disabled grandson. A child living in such conditions is totally unacceptable. Also, there was no other way for me to prevent further damage, which according to my policy that is my obligation.

Desired Settlement: I feel that they should pay the amount they would have paid toward my roof, it they had made a timely inspection.

Business Response:

Thank you for contacting our office regarding Ms. ********** concerns.  Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issue. The file number for this investigation is ****-*****.  We respectfully request that Ms. ******** contact the Illinois Department of Insurance with any questions she might still have. 

It is our ultimate hope that Ms. ******** finds the pending resolution reached by the state to be a satisfactory one. Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. ********. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

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Additional Notes

Complaint: on december27,2015 we had a bad snow storm and on that day my husband was coming home from work, he ran into a snow bank,as he attempted to get out of the snow bank by rocking the car by giving the car more gas the motor started making a small knocking noise, the next couple of days as a result of the collision into the snow bank the engine got louder,the right, wheel also making noise when the steering wheel is turned a certain way as of the accident into the snow bank. so we called our insurance company which is Allstate in put in a claim under Auto comprehensive insurance,the claim owner came out on January7,2016 to inspect the car damage, because the car did not have any body damage they denied the claim . I want to know if this is the approrate way to handle this type of claim.

Desired Settlement: I want to know if my claim was handled correctly

Business Response:

Our customers, ***** and ******* ****, presented a claim to Allstate on December 31, 2015 for engine noise and potential damage as a result of trying to drive their 2011 ****** ***** out of a snowbank.  Mr. and Mrs. **** had noticed the engine making a bad noise several days after removing the vehicle from the snowbank.  Our adjuster inspected the ****s’ vehicle on January 7, 2016.  The adjuster’s inspection showed that the car sustained no collision-related damage and that the potential engine damage was caused by both wear and improper maintenance.  Mechanical wear and tear is not a covered loss under the Allstate automobile policy.  As a result of the adjuster’s inspection showing no covered damage, Allstate denied Mr. and Mrs. ****’s claim.

***** *****                                         ***** ********

Regional Claim Leader                       Claim Service Leader

1/11/2016

Tell us why here...

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Additional Notes

Complaint: I was backed into by one of their insured a couple weeks before Christmas 2015. It took them a well to get in contact with the guy. I took my car to a couple body shops I used to work for painting cars because I don't have the facilities to do it myself. They both said replace the quarter. Allstate sends their guy out and he says repair. It has now been in the shop 3 weeks and they are sending another guy out because the quarter cannot be repaired. So now it's been almost a month work no income because I drive for **** and can't use rental cars for it. So I have no income coming in, I missed out on the holiday stuff and i'm being told that my financial obligations have to go into default because the refuse to look at my loss of income while the repairs are being made. So it'll be a full month out of work because the won't pay for the damages. The body shop semester over 2 different supplements and the dragged their feet on it and blamed both myself and the shop for the delays. They ares the worst at what they do and they need to change their saying because nobody is in good hands with them. If you get hot by one of their people be prepared for a fight because they will victimized you even more.

Desired Settlement: I just want them to Finish the claim and to issue the remaining $2,100.00 of $2,935.71 that is owed to me for the loss of income as a result of the accident.

Business Response:

Mr. *******,

I am very sorry to hear about your dissatisfaction with the way in which Allstate has handled your claim from the accident of 12/13/15. Below is timeline of events on this claim so to help us understand how this claim has progressed.

  • The accident occurred on 12/13

  • You reported the accident to Allstate at 12PM on 12/14

  • Your claim was received in my office on 12/14 and we attempted to make contact with our policy holder.

  • 12/15 we made contact with you and discussed how the claim would be handled. At this time we explained that we were in the process of contacting our insured to confirming his loss facts because we had not spoken with our insured we were unable to accept liability.

  • We continued to process the claim and we continued to try to contact our policy holder. On 12/16 Allstate inspected your vehicle. We explained that we believed that we could repair your quarter panel but we needed the shop to attempt the process to see if the repair would be viable. If your shop determined that the quarter panel was not repairable your shop would need to submit a supplement and we would re-inspect your vehicle and adjust our estimate and payment for your vehicle damages.

  • 12/17 we made contact with our insured and accepted liability for this loss

  • 12/21 you dropped your vehicle off at the shop.

    Your shop advised Allstate they had advised you they would not be able to begin repairs until 12/28.

  • On 12/29 your shop called in the first supplement which was approved on 1/2/16.

  • On 1/7 your shop called in a second supplement which is being inspected on 1/13.

We have no unreasonable delay in the repair process.  It is standard process for an insurance company to write an estimate for the damages on the vehicle that we see and we understand that once the vehicle is torn down there may or may not be additional damages to address.  Allstate has paid for you to be in a rental during this repair process and continues to pay for the rental as the repairs are ongoing.

Regarding your request that Allstate pay you for loss of business due to this accident.  You advised Allstate that you are both an **** and a **** driver prior to this accident.  As we have discussed on the phone, it is your duty to provide documentation that will support your loss of earnings claim.  To date you have provided Allstate with minimal supporting documentation. In good faith and because you asked Allstate to pay your loss immediately, we have issued you two payment for your loss of earnings calculated with the documents you provided. Those documents enabled us to get an estimated daily earnings rate and the estimated repair time.  Unfortunately, the repair time has taken longer for reasons discussed above.  Please advise us when repairs are complete. 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me since they have issued another payment for loss wages. But it should not have to take getting to the point it did when they knew the situation and that it was taking longer due to appointments not being kept to approve additional repairs. I have provided everything I have concerning the wages and have contacted Umber and **** multiple times to get the information Allstate wants and have been given the same answer every time. So i can only provided what I have and i have done that. Again it should not have had to get to the point it did when situations are the way they are and when I expressed that there was no food on the table for kids to eat because there was no money coming in. And that I would have, to wait another 2 to 3 weeks Eben the car is done was not acceptable when there are hungry kids involved. 

Sincerely,

***** *******

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Additional Notes

Complaint: I was rear ended in a motor vehicle collisions on June 30, 2015 by an Allstate Insurance insured whereby I was taken advantage of because I was represented by a law firm for my pain and suffering injuries. The Allstate adjuster inform my insurance company that their insured had more then enough coverage and she also told my insurance that Allstate Insurance did not offer anything close that. Therefore, I am demanding an additional seven thousand five hundred dollars to completely resolve this matter

Business Response:

Thank you for contacting our office regarding Mr. ******** concerns.  Upon further review, it has been determined that the ***** ********** ** ********* has completed an investigation on this same issue.  The file number for this investigation is 110871. We respectfully request that Mr. ****** contact the ***** ********** ** ********* with any questions he might still have. 

It is our ultimate hope that Mr. ****** finds the resolution reached by the state to be a satisfactory one.  Allstate strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ******. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

1/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We had a fire last July. I was told, in front of a witness, that my computer equipment was going to be replaced even though it exceeded the $5000 limit on the policy as that wasn't a hard cap, more of a guideline. It was quiet frankly the first question I asked the adjuster because I'd just built a $3,500 server and knew I was over the limit. The equipment was disposed of and now nearly 5 months later they are now telling me that they aren't going to pay for that equipment and trying to say it was a misunderstanding, when in fact we were misled and lied to multiple times. Communication was poor throughout the process. Questions were half answered or blatantly ignored. Throughout the entire process we never felt good about the process. Over 5 months after the fire they haven't even finished compiling a list of personal property even though I've submitted the majority of it within a month of the fire occurring. I've easily spent over 40 hours compiling information, pricing items, and attempting to make their jobs easier for them, they seemed to ignore the information I gave them. We are very dissatisfied with how the claim has been handled, how our agent has been little to no help throughout the process, and the company in general.

Desired Settlement: Paying for the equipment their adjuster repeatedly told me that they were getting paid for. Their employee made a lied to us and made the mistake. I understand the policy doesn't cover it but the equipment was thrown out after they told us it was being replaced and now they are going back on their word, I can't go back and salvage what I can. I effectively lost thousands of dollars.

Business Response:

Thank you for contacting our office regarding Mr. ***** ******* concerns.  Upon further review, it has been determined that the ************ ********** ** ********* is actively investigating this same issue.  The file number for this investigation is *************.  We respectfully request that Mr. ******* contact the ************ ********** ** ********* with any questions he might still have. 

It is our ultimate hope that Mr. ***** finds the pending resolution reached by the state to be a satisfactory one.  Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. *****. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

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Additional Notes

Complaint: On 11/24/15 I cancelled my Allstate auto, home and umbrella policies and purchased similar policies with USAA. I notified my Allstate agent on 11/24. My auto and umbrella policies were cancelled by Allstate on 11/24 and I received dollar rebates for the unused remainder of the policy life. Allstate did not cancel my home insurance until 12/17 (when the policy would normally expire). I have not received a rebate for the unused policy…which should be $35.88. Calls to my agent are met with the explanation that he is unavailable and there is no time when he will return ("he's the owner and you know how that is"). Promised return calls are never returned.

Desired Settlement: I want the required rebate amount of $35.88 credited to my credit card, bank or sent via mail.

Business Response:

Thank you for contacting our office regarding Mr. ***** concerns.  Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issue. The file number for this investigation is IL15-14711.  We respectfully request that Mr. *** contact the Illinois Department of Insurance with any questions he might still have. 

It is our ultimate hope that Mr. *** finds the pending resolution reached by the state to be a satisfactory one. Allstate Vehicle and Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.  We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ***. 

Thank you for taking the time to contact our office regarding this situation.  Please let us know if you have any additional questions about the information contained above.

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11/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: As I was on he internet in June I had a pop up saying lower my car insurance. Since I am on disability and every penny counts, I decides to see what happened. The site came back with a saving from Allstate. A representative called and I decided to cancel my policy with ***** to enroll in policy with Allstate. That was my first mistake. According to them they would cancel my policy with and ***** and do all the paperwork, my next sign. Within days of signing with them no one had canceled my ***** to not withdraw money from my account. I cancel ***** and stay with Allstate. still no word from agency. I called them and the lady told me the first payment was 62.00 was that ok. I said sure thinking next payment would be the 38.00 that the first agent told me. My payment with ***** was 48.00 a month. In Aug I was allowing for the 38.00 and they took 62.00. There was problem after problem with them throughout this ordeal and I was sick and actually was admitted to a hospital through this ordeal. I told the agent to cancel the insurance that I would not be using them the next month on Aug 4. I later called to make sure that they knew I was not using them when I started the ***** back. It also cost more money now because of rate changes that had I not cancelled I would have gotten more months on older rate. Now they are trying to charge me 35.28 Saying If I do not pay or prove I have other insurance they will turn over to collections. I believe not only do I not owe this money but I dont have to prove anything to them. Since when does companies get to make this much stress and discomfort to a customer and that is considered ok? Am I missing something here? There needs to be a disclaimer on the website that says you might regret this. When I called about not owing this money I was told they would TRY to solve this latest mess up! Product_Or_Service: Vehicle Insurance Account_Number: *********

Desired Settlement: DesiredSettlementID: Other (requires explanation) This bill taken off my name. This posted on the BBB website for everyone to see.

Business Response: Thank you for forwarding Ms. *********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/7/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

Consumer Response:
Complaint: 10886069
I am rejecting this response because: They are claiming I owe the money for the last month I insured with them because I did not meet their criteria of insuring more than one vehicle which I never said that I would insure another vehicle. I only have 1 vehicle and can't afford that one. Also that because I cancelled the direct pay out of my account. I contacted the Insurance agency on August the 4th to complain about them taking 61.00 out of my account when I had only agreed for them to take that amount out for 1 month and then it was supposed to be 38.00 a month. Why would I have switched insurance agencies when I paid ***** 48.00 monthly. I contacted them on the 4th and let them know I was unhappy with what they had done. And they were absolutely not to pull anything out of my bank the next month, that I was cancelling my policy. I stand by I do not owe them anymore. They are wrong and they know they are.

Sincerely,

Wanda *********

Business Response: We have addressed all Ms. *********’s questions appropriately according to our company guidelines.  Thank you for contacting Allstate.

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10/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: HI,We received a solicitation from Allstate to switch our House / Auto insurance policies to their policies at a savings of a few hundred dollars.During this process, we shared what our current coverage was to make sure we were getting the same type of coverage or better.At no point in time, was there any disclosure that coverage would be conditional/ contingent upon Allstate's review of our property.We received information about our new policy around Sept 4, 2015 and that our new home owners policy would take affect start Sept 14, 2015, at which time, are current policy through another agency would automatically be cancelled.On Oct 13, 2015, almost one month after the new policy took affect, we receive a call from the Allstate agency that our Home Owners coverage would be cancelled unless specific conditions were met by Oct 28, 2015 (approx 2 weeks), several of these at major expense to us (such as replacing a roof that does not leak). Conveniently the verbal notice arrives after it is too late to re-instate our previous policy with the other company.This action, in our eyes, is fraudulent. The Allstate agency , never disclosed do us during the various conversations we had over the switching our policy that there was or would be contingencies. If the agency was not deceptive and fully disclosed these additional requirements that would be a major cost to us, we would have never had switch to them in the first place. Now, because of their unethical practice, we will be without Home Owners Insurance within 2 weeks. Since the Agency failed to disclosed these conditions and through their actions caused us to loose our Home Owners Policy, they should be held liable for their actions and we should not be penalized Product_Or_Service: Home Owners Insurance Account_Number: XXX XXX XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Resolution can be accomplish in one of three ways.1) Provide the coverage / policy as originally stated at the original price with no contingencies and no terminations or outrageous price hikes.2) Fund all the necessary corrective actions they stated needed to be done (eg new roof) at no charge to us, and then provide policy as mentioned in item #1 above.3) Provide us a settlement of $300,000 and we will be self-insured and not have to deal with potential further unethical practices

Business Response: Initial Business Response /* (1000, 5, 2015/10/28) */ Thank you for forwarding *** ******* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/28/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter.

10/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ************** Allstate Agency, went ahead and renewed my Flood Insurance without my permission and requested payment from my mortgage company which was done before the renewal date of 8/25/15. On or about 8/10/15, I had already contracted a different Flood Insurance Provider with better coverage and price and I requested to cancel allstate's policy. Allstate's underwritters refused to close the account and/or issue a refund check until they received the new Flood Insurance Policy Declaration page. I emailed the new declaration page on 9/26/2015 and spoke with ************ ******* at XXX-XXX-XXXX on the next day and she told me that she was going to forward the DEC page to her underwritter. I've called *********** once a week every Friday and she tells me that she will get back to me in a couple hours and then I have to call her again on Monday and then on Thursday every week and now she does not respond to my calls anymore. Account_Number: X XX XXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Refund the $2,300 + that they collected without my permission.

Business Response: Initial Business Response /* (1000, 5, 2015/10/27) */ Thank you for forwarding************** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/27/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

10/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Back in April I moved to my current residence. I contacted my insurance company to inform them of the change. I was on automatic billing so I was under the impression that everything was fine. In August I purchased a new vehicle and replace the old vehicle on my insurance. When I spoke to ********, an employee of **********, she quoted me the price of, $269.00/months. This was $100.00 more then I was currently paying. I wasn't happy but I went ahead and agreed. Because I have been with Allstate for 2 years and didn't want to change. When ******** was filling out the changes she mentioned my old address. I told her (for the second time) that I have moved. She told me that everything was updated and we were all done. Well, in September I received an e-mail thanking me for my monthly payment of $600.26. This is not what was agreed to. I immediately call ************ office and spoke to ********. She apologized and explained that my policy was increased because North Carolina rates increased. I told her that I wasn't going to pay that and I wanted to cancel my coverage with them. ******** understood and told me that once my request was processed, I will be receiving a check for the 600.26 as a refund. Once again when she asked me if my address was correct, it wasn't. They still had the wrong address, and for the 3rd time I updated my home address to my current residence. Once we were done, She told me it would take 10-14 business days to receive the check in the mail. I waited, and around the 17th I called Allstate customer service. They looked into it, and they couldn't find me. This is because they look customers up by addresses. They finally found me and told me theirs nothing they can do, an updated contract was mailed to me, and time has elapsed. I tried to explain that not only was the price more than double what I was quoted but how can I know about the changes if they sent the info to the wrong address. They didn't even send info to my email. They refuse to refund my money and help my situation Product_Or_Service: car insurance Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I want my money back.I never agreed to allow Allstate to withdraw $600.26,from my account.There was no contract signed authorizing this transaction. Besides the letter they sent to the wrong address,they should have either emailed me or contacted me by phone.Finally,I was already promised my refund by ********.At that point Allstate should have followed through with their promise.Sending mail to the wrong address and changing customer coverage premiums sounds like a great way to scheme customers

Business Response: Initial Business Response /* (1000, 10, 2015/10/15) */ Thank you for forwarding ************** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/15/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 12, 2015/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want a letter, I want a resolution. I would like a phone call ate the minimum. Final Business Response /* (4000, 14, 2015/10/21) */ Thank you for forwarding ************** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have contacted ************ by telephone on 10/21/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

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10/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ************* was my insurance agent who mislead me about my car insurance policy. When I called Allstate directly to reinstate my policy, ****** - without my consent or knowledge - told Allstate to cancel my new policy. Product_Or_Service: Car Insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) A letter from him describing why he did what he did - which is totally illegal.

Business Response: Initial Business Response /* (1000, 5, 2015/10/20) */ Thank you for forwarding Ms. ********** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/20/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

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Additional Notes

Complaint: We were involved in an auto collision where an Allstate insurance policy holder struck our vehicle in the rear. Our vehicle was taken to the repair shop of our choice, disassembled and inspected and deemed a total loss according to Alabama state law. We allowed ************** with Allstate insurance the opportunity to verify the existence of the damages. He wrote and estimate (no right to do so) and determined that the car wss repairable and could be repaired for the amount of his estimate. However, he will not share with whom will repair it for his amount. It has been demonstrated to us that a full, complete and safe repair will exceed the 75% to value threshold. Our vehicle IS A TOTAL LOSS!

Desired Settlement: DesiredSettlementID: Other (requires explanation) We would expect to be paid the fair market value of our vehicle.

Business Response: Initial Business Response /* (1000, 10, 2015/10/08) */ Thank you for forwarding Mr.*********** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/8/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

10/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was in an accident with an Allstate client, their driver is at fault. My Allstate claim adjuster name is ************** from************** office. She was proactive, calling me at least twice a week. On 8/26/15, she called requesting for shop repair information, I gave her the shop location, I asked when do I need to return the car rental, she replied as soon as possible. Little did I know, she closed my case on 8/26/15, causing me to pay two days of car rental from Enterprise as I return the vehicle two days after. The call was recorded on 8/26/15 and it was the last time I spoke to her on the phone. I left multiple messages after 8/26/15, no response. I even spoke with two other representative, both say will notify ********and her manager about my claim, I will be expecting a call. No one from Allstate called me back. Meanwhile, I've been stressed, frustrated and harassed by Enterprise for more than a month requesting for payment. Enterprise had reached out to Allstate as well however they were not able to get a resolution. I've been very cooperative from the beginning of the claim even at the time I was at 33 weeks pregnant. I am now at 39 weeks pregnant battling for the car rental bill I paid. I've learned once Allstate makes a mistake of closing out your claim early, they will dodge all your calls and put notes on your claim to never resolve the issue. My Allstate claim number is ************* I hope someone look into this claim and listen to the last recording I had with ********

Desired Settlement: car rental bill and new settlement

Business Response: Initial Business Response /* (1000, 5, 2015/10/08) */ Thank you for forwarding Than********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/8/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration Than******** may have experienced in this matter.

10/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 07/30/2015 I was involve in a car accident, I was waiting for the traffic light to go green, there were cars in front of me and behind me, a mini van came in on the opposite direction hit the car in front of me pushing the car to the side of the street and then hit my car and push my car and hit the pick up truck behind me, I called the office of ******** in ************************* ***************** and she told that she will call somebody and I will receive a phone call, somebody called me and told me that a towing truck will come and take my car to the body shop, they kept my car for 1 month, I when to pick up my car and the next day I checked my car because there were some parts missing inside my car, the trunk I have to close it with a lot of force and also the hood, I open the hood and there were a lot of parts missing, screws and also parts that were not connected, I called the insurance company (********) and she told it was my problem because I choose that body shop and told her no, and she was telling me that was my fall and I told her that that a lawyer can retrieve the phone calls and then she admit that she sent me to that body shop, until now I been found parts that not been secure around the engine and also the gas tank is damage, I been telling to my lawyer all these problems but the gas tank is a serous issue, About 2 weeks ago I sent a E-Mail with some of the damages done to the car due to the accident, the economical damages to me and psychological, I am still waiting for the insurance company respond. Product_Or_Service: Honda Account_Number: XXX XXX XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want them to replace my car because I will be worry all the time due to all mistakes, missing parts and secure parts in my car, I do not trust this body shop due to the bad repairs in my car and also the Allstate commercials in the TV always said that we are in good hand and that is false advertisement because to me is been a nightmare and I am worry every time that I have to drive my car and since I found out about the gas tank I try to drive alone because of the danger.

Business Response: Initial Business Response /* (1000, 6, 2015/08/31) */ Thank you for forwarding Mr.************ concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on August 31, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter Initial Consumer Rebuttal /* (3000, 13, 2015/10/05) */ I am sorry but the insurance company have not contact me to resolve these problems, can you please re-open the case, so we can try to solve it, they been lying to me since the accident on 07/30/2015, and they do not care about my well being or my security du to the repairs not been done, they fixed half of the car the rest maybe they want me to fix them myself, but that is why we all pay car insurance so they can fix the car the way it was before the accident, thank you for your prompt attention to this matter, sincerely, ******************* Final Business Response /* (4000, 15, 2015/10/12) */ Thank you for forwarding Mr.************ concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter on October 9, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

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10/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company ever since I have brought my policy down from Alaska has been giving me the worst customer service the worst miss information miscommunication they said that there was a lapse in payments never did explain fully why they were billing me for the amount that I was being billed I spoke to the manager or owner his name is Terry he was quite rude I had inquired on why they said that my insurance has been canceled at the time of the accident that I was in he immediately got defensive stated that we had notified myself several times that my policy was in jeopardy of being canceled and so forth which I had never received that confirmation or that information and since then I have not heard back on the claim of the other driver and yesterday I received a collections letter for over $2200 and that I inquired on where the balance had come from and they said it was from Allstate so I called my insurance agent they again gave me miss information claiming that it was never from them come to find out when I come called the collections company back it had been sent over from Allstate I haven't given the worst customer service from this com penny and I have had it with them they do not seem to have their organization together and that the claimant that I never responded to the letters or emails that they sent to me making me aware that my auto insurance was ever in jeopardy and they never communicated that the other party even submitted anything to their insurance at all for over three months there were numerous times where I had called in inquiring on the incident and the claim and I had never heard anything back again one of the agents who had no information on this claim assured me that if I hadn't heard back then it's likely that the other party had not submitted anything to their insurance I just wanted to make note that the office in ******************** on ********** is the absolute worst agency to go through Product_Or_Service: Auto insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) I do not feel that I should've been held responsible for any of the information that was provided to me from Allstate because I would never have a lapse in payment my history in Alaska with my Allstate agency I never had a problem with you as soon as I came down here it has been this information and miss guidance a lack of training and I have gotten the runaround ever since I Switched my policy from ******************** I would like to see them improve their customer service improve their training record their phone calls to reference situations like this

Business Response: Initial Business Response /* (1000, 5, 2015/09/30) */ Contact***me and Title:************************** Contact Phone: XXX-XXX-XXXX Contact Email: *****@allstate.com 4/15/15 When we transferred*** *****'s business from Alaska, it was offered COD which causes the first bill to fall in the second month but asking for payment on both the first and second month. This was explained in the initial conversation, documented on 4/15/15.*** initial payment was received to support her Washington policy. There was also a prior balance owing on her Alaska policy due to apparent financial difficulty there.*** good money was received by Allstate on either policy between 3/2/15 and 5/15/15. On 4/24/15 staff here sent ******** an email reiterating the 2 months obligation.********* called in and spoke with another staff member who verified the information and advised*** ***** to watch for her payment schedule which had been recently sent. On 4/27/15*** ***** called and spoke with the first staff member with the payment schedule in front of her, concerned she would be unable to meet the obligation. We again reviewed the reasons behind having the higher initial bill. She was advised the amount needed to be paid to keep the contract healthy. We agreed to suspend the auto withdrawal scheduled for *** 15 and she would pay directly. On 4/28/15 it was brought to my attention we *** have a customer in distress so I sent an email to*** ***** recapping her position on the billings on both policies, including the prior balance from the Alaska policy, and offering to be available to answer her questions. On 5/15/15*** ***** called in and made a payment that was half what was due, we emailed a receipt. It is not clear from the comments what she was told regarding making a partial payment. Making a payment half of what was due would ordinarily spark some conversation either to or from the customer. 5/18/15 I sent another email offering to answer any questions*** ***** might have about her billings. 6/15/15 We attempt to take payment via ACH withdrawal, per agreement. The payment is returned***F on 6/18/15. 6/19/15 As*** ***** has not made good her financial obligation and now has her cancel bill in front of her and calls in. She spoke with a third staff member who went through the billing history and requirements to bring the policy active. At this point the policy is now out of force. 6/22/15*** ***** called in to make another partial payment but, this time, on the Cancellation bill. The policy was already out of force 7 days. She was told the payment was not reinstating coverage, she needed to make the balance owing good. We again reviewed the reasons for having had the higher initial bill. We emailed a copy of the receipt to her. Allstate, along with all the other bills and notices, sent a notice of***n-Reinstatement due to the short payment. 6/29/15*** ***** called having had a small accident over the weekend. We compared notes in the office and it was pretty obvious we were all on the same page, giving*** ***** the same information each time she called.*** ***** called into ************** to start a claim, a move I supported. Let the company do their due diligence to determine coverage. I called claims to let them know this was likely going to need a higher level investigation. An investigation was conducted by Allstate, we were interviewed. I expect*** ***** was interviewed. On 7/20/15 a denial of coverage letter was sent to*** *****, mailing date likely around 7/23/15. There was no coverage on the date of loss due to non-payment of premium. Regarding the contact this week, 9/21/2015, there is some substance to*** *****'s complaint. She called because she had a collection notice in front of her. Due to the size of the notice it was apparent it was for the damages to the other party's vehicle but it was initially hard to tell in the conversation who had sent the notice. At the time of this call we did not know that the other party was also an Allstate insured. The damages to the other car are owed and collectible. As it is a smaller loss, like other similar claims, it was simply turned over for collection. The collection notice was from Allstate but we did not know that at the time of this call. This process is beyond the scope or control of my agency, arguably a phone call was due between our claims department and*** *****. It is unclear whether she was called. 9/22/15 Attempts to call*** ***** to update her now have been unanswered. 9/28/15 Reviewing claims documents the denial letter was mailed to an old Alaska address, it is unclear whether it would have forwarded to her current address. Speaking with claims,*** ***** was interviewed by both the adjuster for her own policy,**************** and by the adjuster for the third party claim with Allstate. Statements taken by both adjusters. N. *****'s contention that we failed to inform her regarding her billing status falls very very flat. She states she was not notified regarding her policy status yet on many occasions she is calling into the agency responding to either emails or bills she is receiving. She states when she calls that she gets conflicting information from my staff yet everything I see and recall is that we have been on the same page for messaging from the start. At times*** ***** has claimed that we had an incorrect address and did not get the bills she kept calling about. It is true that we had 'N.' instead of 'S.' on one document internal to the agency and she became aware of that at some point. Every application, policy, or billing document created by the agency or by Allstate has her correct address. This is unrelated to the error on the claim letter; she *** not see it that way. Summary: We have made exceptional attempts to educate, inform, and notify*** ***** regarding how her policy here would be owed and billed. I understand and regret her frustration with what she owes but we did what we could to keep her informed. We have all gone to great lengths to communicate with*** *****. The end of all conversations with her has been that she doesn't like the message and so rejects it along with the messenger. My 'rudeness' is my apparent failure to agree with how*** ***** wants to view her situation. She was behind in her obligation to pay Allstate on her Alaska policy before we first spoke with her and she never caught up prior to having a loss. I can have compassion *** the spot*** ***** is in but it is a situation of her own making. Comment: In business for over 30 years I have never had a BBB complaint. This is a first. Added to that, in over 30 years, if this is pursued, this will only be the second OIC complaint. The last was over 25 years ago and was not sustained against me. I think we are on very firm ground in this situation. That said, I want my customers to be cheerleaders for my agency.*** ***** will apparently not be on my cheer squad. Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID***T accept the response from the business.) This is a blatant lie quite honestly. When I called and requested to transfer my policy from Alaska the option I was given was to set the account up on the EZ pay. Which was explained that it would set me up with automatic payments which was explained to me it would pull 2 months of service at a time until I reached my premium I told the representative at that time I would not want to do that I'd make my monthly payments until I reached my premium and that's what we agreed on. She did not at any point in that conversation reference that I needed to pay anymore than the monthly payments. I called in for the following 2 months inquiring on why I was still being billed through the auto pay for, what my understating was 2 months of service. The reps I spoke to on those occasions both gave me different answers. It's a shame that the office I went through does not record their calls because there are numerous calls from me inquiring on why I was being charged what I was. I've been over this so many times with Allstate. This is the entire reason for my complaint. I explained to them countless times I would never jeopardize not having auto insurance I have a brand new vehicle. I never had any issue with my office in anchorage. It wasn't until I moved my policy to Washington that I began having issues with billing and explanation of services and general information. They have yet to send me an itemized list of the charges I supposedly owe them for the claim the other motorist filed. Yet they sent me to coections and continue to insure me. Final Business Response /* (4000, 9, 2015/10/02) */ Thank you for forwarding Ms. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on October 2, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she *** have experienced in this matter.

10/12/2015 Billing/Collection Issues
10/12/2015 Problems with Product/Service
10/12/2015 Billing/Collection Issues
10/12/2015 Problems with Product/Service
10/12/2015 Problems with Product/Service
10/12/2015 Billing/Collection Issues
10/12/2015 Problems with Product/Service
10/12/2015 Advertising/Sales Issues
10/9/2015 Problems with Product/Service
10/9/2015 Problems with Product/Service
10/9/2015 Problems with Product/Service
10/7/2015 Billing/Collection Issues
10/7/2015 Problems with Product/Service
10/6/2015 Problems with Product/Service
10/6/2015 Problems with Product/Service
10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On September 8, 2015 an allstate policy holder backed into my 2015 Grand Cherokee while it was parked and the engine was off. The young lady gave my daughter her insurance information and never asked for our insurance, acknowledging her error. Allstate issued a check to my daughter and suggested where to get a rental during the repair of the vehicle. After the car was at the dealership,a hold was put on the check and they did not cover the rental. So we bore this expense and the agency will not answer our calls or respond to our messages.This accident took place at the Hofstra University Law School parking lot at the end of class that day. Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) The $600 check covered the repair of the front bumper but was put on hold, so reissue check. The Enterprise car rental was $257.37 which was a company they stated they would cover and failed to honor.

Business Response: Initial Business Response /* (1000, 5, 2015/09/24) */ Thank you for forwarding Ms.********* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/22/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (2000, 7, 2015/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) My daughter received a very customer friendly phone call assuring her that Allstate would assume liability. The body shop check was received but the rental payment is pending, and is supposedly in transit. Thank you to all involved in helping resolve this issue.

10/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Aug 10- Wreck with Allstate Insured Vehicle Aug 11- Called Allstate to give Statement Aug 12- Called ******* at Allstate to check to see when I could get a rental car. This is when they mentioned that I just needed to wait because the process could be anywhere from 2-3 weeks. Aug 13- Called ******* at Allstate to check on Rental Again. This is when I found out that the Allstate Insured Driver was not returning calls to give a statement and that they could not move the process along until he gave a statement. Aug 14- Was given a call by ******* at Allstate to let them know they had set up a Rental Car with **********. When I called **********, they did not have any vehicles available, so I had to wait until morning. Aug 15- Picked up Rental Car from **********. Aug 18- Phone call from Adjuster************* to let me know that they had looked at the car and would start working on it. Aug 24- Received call from Caliber Collision to let me know that there were things left off the adjustment and that Allstate needed to comeback to look at car. Aug 28- Received a voicemail from *********** at Allstate to call me back about new information about my car. He worked until 4:30 and I was not able to return call until 4:45 as it is the time I get off work. Nothing was mentioned about the car being totaled Aug 31- Returned ******* call about car, never heard back from him. Sept 1-****** with Allstate returned my call. This is when he let me know that there were multiple things left off the estimate from the adjuster's visit and that my car was going to be totaled. He mentioned that he would state the Total Loss Process and that I should receive information from them in the next two days. Sept 1- Received a call from ********** to let me know that Allstate had called and cancelled the Rental Car as of yesterday and they would no longer pay for my rental car. Sept 1- Called****** with Allstate back and let him know about this and he said that it was a mistake and that Allstate would continue to cover the rental car and not to worry that he would take care of it. Sept 3- Called****** back to ask about the Total Loss Process and made sure he took care of the Rental Car. He assured me he would take care of the rental car and that he was going to walk the Total Loss Process and push it through as quickly as possible. SATURDAY Sept 5- Received a call from Allstate Total Loss department to let me know that she sent off the payoff check for my car and that I needed to sign the power of attorney after the holiday on Tuesday. Sept 7- Returned Rental Car Sept 8- Signed Power of Attorney and sent request back to Allstate. Sept 12- Received Total Loss Check for Ford and for Leftover Amount after total loss payment. Sept 14- Called****** with Allstate and left message about being charged for Rental Car. No response. Sept 16- Called****** with Allstate and left another message about being charged for Rental Car. No response I was charged for car rental and shouldnt have been they messed up the whole process and inconvenienced me so they should be liable for the payment of the car rental i was informed that they were taking care of it but the money was drafted from my account. **************

Desired Settlement: i want full reimbursement for the car rental. Should have not been my responsibility at all.

Business Response: Initial Business Response /* (1000, 5, 2015/09/24) */ Thank you for forwarding*************** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/24/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration*************** may have experienced in this matter.

10/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Agency failed to honor my request to terminate insurance coverage when I obtained it through a different insurer. The week after I got married in October of 2014, I was added to my wife's insurance policy with **** Insurance and was able to cancel auto/motorcycke/renter's insurance policies through Allstate. I called both the 1-800-Allstate number and the individual agencies to cancel and was sent to different voicemails. I also tried to correspond electronically. I eventually sought the help of a local aAllstate rep in Bowling Greenh, who suggested I cancel the auto pay through my bank, since the unanticipated contionued billing caused me to incur overdraft fees on my checking aqccount. I did so, and then began receiving letters that my policy would be terminated for nonpayment - finally, I was getting somewhere. Unfortunately, once the policy was FINALLY terminated, months after I asked for the action to occur, Allstate referred the bills to a collection agency! My wife and I have spent a year trying to build my credit, and now, because this company refused to honor my request to terminate my insurance policies, I will have points removed for missed payments and being in collections. My wife was able to have the renter's policy payments refunded to my account through a seperate Allstate Agency, but was informed that the Corporate department will not refund vehilce policies after 30 days. This is ridiculous. I promptly called to terminate my policies. I provided the contact information for the new insurer. I believe Allstate should refund all payments since October 20, 2014, the date I was added to my wife's policies. Although I doubt it would ever happen, I also believe I should be compensated for the overdraft fees. I absolutely believe Allstate should submit corrective letters to the major credit reporting bureaus, as this shoudl in no way negatively affect my credit. I did not fail to pay valid bills; I was doing everything I could to get thic company to let me leave. We have been unable to speak with anyone in the corporate billing departmentl; they shield themselves very well with the initial screeners who get calls from the 1-800 number and there are no locatable numbers to get directly to billing, or to get to a supervisor.

Desired Settlement: I believe Allstate should refund all payments since October 20, 2014, the date I was added to my wife's policies. Although I doubt it would ever happen, I also believe I should be compensated for the overdraft fees. I absolutely believe Allstate should submit corrective letters to the major credit reporting bureaus.

Business Response: Initial Business Response /* (1000, 10, 2015/09/15) */ Thank you for forwarding Mr.************** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on September 15, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 12, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate continues to refuse to acknowledge that I am NOT asking for them to back-date termination of coverage more than 30 days against their arbitrary internal policies. What I AM asking is that they honor my request to terminate coverage effective the date that request was first made, which was well before January 23, 2015, the date they finally did terminate the policies. I do not understand the confusion, nor do I understand why the company will not acknowledge that a request to terminate coverage was made on multiple occasions prior to this date or that the company ignored that request and continued withdrawing policy premiums from my checking account AFTER I asked them to terminate coverage. I called multiple times in November of 2014 and met with an Allstate representative in************** (*************) in early December; it was he who advised me to cancel the automatic withdrawals from my checking account to cause termination of the policy for nonpayment since corporate refused to do it at my specific request. I assume this is where Allstate's January 23, 2015 termination date comes from. It should be able to easily verify these calls and my meeting with Mr.***** through its internal computerized notes. Again, I am NOT asking for special treatment or for the company to violate its guidelines. I want the company to realize that IT ERRED in ignoring a customer request to terminate coverage in a timely fashion, and I want the company to rectify that error by CORRECTING the termination date and forgiving any balances it shows as being owed by me. No claims were made under the policy during that time period. I am happy to provide proof of alternate coverage to alleviate any concerns Allstate might have about a potential future claim being made for the time period. Allstate did nothing but cause stress, frustration, and financial harm to my during that time period. I fail to see why this company believes it is owed money for a product I told them I no longer wanted and told them to stop providing. I do not understand why I should have to pay for their errors. I would love to receive proper answers to these questions - and for the company to forgive these erroneous balances. Final Business Response /* (4000, 14, 2015/10/05) */ Thank you for forwarding Mr.************** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on October 5, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Allstate contract states they cover 70% of damaged roof. AFter storm I'm told I need new roof. Allstate says NO, you're fine, then they raise my HO rates for No reason. Apply for coverage from new ins co, they refuse to cover my house because it needs a new roof after Allstate said I don't need one. My shingles are a mess and need desperately to be replaced!

Desired Settlement: I paid for HO coverage and I want Allstate to provide me with 70% of the cost of a new roof and I want it done early this fall before it snows!

Business Response: Initial Business Response /* (1000, 5, 2015/09/14) */ We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. Our records indicate that management has contacted Ms.***** and reviewed her concerns over the handling of her claim. Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My roofer submitted pictures to Allstate at their request. Allstate came out once to evaluate my roof but declined the claim so I requested they come back to evaluate my roof when my roofer is present. So far they've rescheduled twice. Final Business Response /* (4000, 9, 2015/09/24) */ We appreciate the opportunity to review our claim handling. Customer service is a top priority. Our records indicate that an appointment has been scheduled to have of our outside adjusters re-inspect the insured's roof with the insured's contractor.

10/5/2015 Problems with Product/Service
10/5/2015 Problems with Product/Service
10/5/2015 Problems with Product/Service
10/1/2015 Problems with Product/Service
10/1/2015 Problems with Product/Service
9/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recieved a letter from my allstate agent dated XXXXXXXX listing 3 items to be repaired by XXXXXX. All repairs were completed within 3 weeks and I then contacted the everette agency receptionist and was told that someone would go and inspect repairs. I never heard back and my payments were still being automatically deducted from my checking account. When my Agust payment was not deducted after 2 weeks I contacted the agency and was told my policy had been cancelled. I recieved no notice as to why this was done. I was told by Mr.********* that he would contact the state office and would call me in 5 to 7 days. When he never called me back I called him and was told he would have someone Iinspect the house . I still have not heard anything .Apparently I no longer have insurance. This home has been insured with this company and agency over 25 years

Desired Settlement: DesiredSettlementID: Other (requires explanation) Reinstatement of my insurance

Business Response: Initial Business Response /* (1000, 10, 2015/09/28) */ Thank you for forwarding Ms. ********* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on September 28, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (2000, 12, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I recently found out that in August of 2014 a person I do not know and have no relationship to was added to my insurance policy. She shared the same last time and at one time lived at the address I live at now. My last name is*********, so very common. I didn't realize she had been added until May of 2015. When I asked for her to be removed she was, but when I asked for a refund I was told I would not be getting one.Allstate told me they had mailed me a letter stating that she had been added and that because I didn't call to oppose I was not entitled to a refund. The issue is that I NEVER received such a letter. I read all my mail and definitely would have noticed this.After fighting with my agent, level one support and "executive" support I finally was able to obtain a copy of the letter. a couple things were interesting. First I know I NEVER saw it and second the letter stated that this person had already been added and I had already been charged, so essentially it was an opt-out letter. I figured it would be a letter saying they were going to add her but they had already done it. I find this totally unacceptable.My issue isnt with my particular agent it is with allstate as a whole but I couldn't find a way to choose them as the person to file this for.ALL I want is a refund of the money I paid for this person to be on my policy. EVERY person I have dealt with (including my agent) has been dismissive, rude, and unwilling to do anything.IF this is the norm then what stops them from just adding people to anyone's policy, collecting the money and moving on. Feels very shady and duplicitous. I will not give up until this matter is resolved.

Desired Settlement: All I want is a full refund of the money I paid to have SOMEONE I don't know added to my account.

Business Response: Initial Business Response /* (1000, 20, 2015/09/23) */ Thank you for forwarding Mr.********* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/23/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 22, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent a letter which stated the exact same information I had received previously. It is fairly generic and the explaination is unsatisfactory. I thought perhaps after reading their comment here that someone might reach out and try to deal with this personally instead I was just told what I already know. Still no explaination of HOW this type of thing can happen. Again, it seems like the type of thing that can be used to charger people money for no reason. I reiterate I NEVER RECIEVED THE LETTER OF NOTIFICATION! so their reasons as why I was charged are not valid. Final Consumer Response /* (4200, 26, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the EXACT same response as before. Word for word. So obviously there is no real attention being paid to this matter. In the first letter I was given contact information and told to contact Allstate directly. I did and. Ever received a response. This only goes to show that this company does not really care about their customers and makes my claim all the more valid. Final Business Response /* (4000, 24, 2015/09/30) */ Thank you for forwarding Mr.********* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/30/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

9/30/2015 Problems with Product/Service
9/29/2015 Delivery Issues
9/29/2015 Advertising/Sales Issues
9/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On September 11, 2015, I received a notice from Credit Collection Services stating that Allstate Vehicle and Property Insurance was attempting to collect $85.02. As we have never had insurance through Allstate, I immediately called Allstate Insurance (September 11, 2015 @ 10:30pm CST) and inquired as to how and why I owed this amount. I was told that after my request for a quote this past June/July from*********** Insurance in*********, I was sent a notification that essentially notified me of an agreement to purchase a policy if not cancelled within 30 days of receipt of said notice. Notwithstanding the simple facts that at no time was there a verbal agreement, email agreement, or any signed confirmation of a policy, I find this highly disreputable, a very dubious business practice, and at no time are we paying for something that we never agreed to acquire.*********** continued to send us missives in the mail, notifying us that she was most keen for our business, though at no time did we ever respond.I was also informed by the Allstate Insurance representative with whom I spoke that proof of insurance coverage from July 13, 2015 through August 11, 2015, would negate the bill and that the debt would be expunged. We most certainly can prove that we had coverage through our insurance agent during this time. Product_Or_Service: NA Order_Number: NA Account_Number: NA

Desired Settlement: DesiredSettlementID: Correction to a credit report Further Outcomes:1) **** ***** and Allstate Insurance should contact the Allstate Payment and Processing Center in************ and inform the company that this debt is no longer valid.2) **** ***** and Allstate Insurance should contact the Credit Collection Service at the following address and inform the company that this debt is no longer valid:********************************** **** ***** and Allstate Insurance should arrange to have our credit report corrected as a result of this ordeal

Business Response: Initial Business Response /* (1000, 10, 2015/09/24) */ Thank you for forwarding Mr.********** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/24/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (2000, 12, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/28/2015 Problems with Product/Service
9/28/2015 Problems with Product/Service
9/28/2015 Problems with Product/Service
9/28/2015 Problems with Product/Service
9/28/2015 Problems with Product/Service
9/28/2015 Problems with Product/Service
9/25/2015 Billing/Collection Issues
9/25/2015 Problems with Product/Service
9/24/2015 Problems with Product/Service
9/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We cancelled auto insurance with Allstate to take effect on 05/07/2015. A month later Allstate withdrew $431.18 from our checking account unauthorized. I contacted our local agent *************** a from ************ office. It was determined that is would dispute this through our personal checking bank. Our Bank ***** determined that the money taken was unauthorized and that money was returned to us. August 9th we received a letter from Northbrook financial indemnity stating that we were in collections for $431.18 from Allstate. I reached out to******** again and asked for her to resolve this because Northbrook financial indemnity needs this be done through Allstate.******** emailed me that corporate was reviewing this and she would get back to me the next day. That was on 08/12/2015. I have not heard back from her. Northbrook financial indemnity is now calling my employer looking for me or my wife and has also called me on my company issued cell phone. I told Northbrook financial indemnity that they are calling a company phone and they need to stop. It has not.

Desired Settlement: We will need a letter stating that this was an error and any and all "collections" has been removed from our Credit report. If this continues then we will seek a settlement cost for the wrongful harassment as well as the time and efforts in trying to resolve this.

Business Response: Initial Business Response /* (1000, 7, 2015/09/23) */ Thank you for forwarding Mr.******** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/23/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (2000, 9, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/23/2015 Problems with Product/Service
9/21/2015 Problems with Product/Service
9/21/2015 Guarantee/Warranty Issues
9/21/2015 Billing/Collection Issues
9/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received numerous phone calls from a cellular-originated number from this agency and ignored. Finally, after a MONTH LONG EVERY DAY calls attempted to respond why the individual consistently called me. With a bit of research I discovered it was an Allstate Insurance agent to quote me a price from a month ago. Needless to say, I had lost interest in the quote and chose another carrier. To end the relentless calling and no voice mails, I contacted the office and some insecure, obnoxious, reflective-personality woman told me to "never call Allstate again and to ********. I asked for her name and was told to go to hell. It is horrific that a potential customer would be treated in such a manner. Furthermore, I was reaching out to said "lady" for potential savings. I asked for her name and was told is was "none of my business". When a business contacts a consumer every day; sometimes twice a day; it is my business. Refusal to provide a name, yet asks for a client's SSN, DOB, address; it just does not give a good vibe. Hang up on this review you. (Since you are too busy slamming the phone than adressing clients and potential clients.) What a representation! Product_Or_Service: Insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) Explanation of the the mental state of the agent while an attempt was made to conduct business. Explanation as to why I am no longer allowed to do business with Allstate and how her attitude reflects my choice of providers and that of others.

Business Response: Initial Business Response /* (1000, 5, 2015/09/04) */ Thank you for forwarding Mr.******* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on September 4, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

9/15/2015 Problems with Product/Service
9/15/2015 Problems with Product/Service
9/14/2015 Billing/Collection Issues
9/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Aug. 7, 2015 i called **** and asked if she was able to work out the payment plan on a special program Allstate offers. She informed me that if i pd. the $300 due I would be covered and no interruption in coverage would happen. She said that the $280 was because i came off auto draft. I was not told I would have any additional charges when I told her I had to come off due to my financial situation. If I knew there would have been extra fees I would have not taken it off. I call and e-mail **** anytime I have an issue but she does not return phone calls or emails.

Desired Settlement: I would like my insurance bill to be only $311. which is what i owe. The $280 needs to be refunded or taken off my balance as I was not informed there would be a charge for taking my payment off auto draft.

Business Response: Initial Business Response /* (1000, 5, 2015/09/01) */ Thank you for forwarding Ms. ******* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/1/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

9/11/2015 Problems with Product/Service
9/10/2015 Billing/Collection Issues
9/9/2015 Guarantee/Warranty Issues
9/8/2015 Advertising/Sales Issues
9/8/2015 Billing/Collection Issues
9/7/2015 Billing/Collection Issues
9/7/2015 Problems with Product/Service
9/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was charged $35 overdrawn fee I ************ held a policy with allstate my monthly payments was $48 my payment is due on the 4th of every month. I had cancelled the policy on 08/03/2015 allstate pull $107.74 out of my account on 08/04/2015. Not only did they pull money out of my account after I had cancelled but, they pulled more then what my contract states my monthly payment is for. Do to this my account was overdrawn and I was charged a $35 fee. Allstate had refunded $92 but, did not refund the $35 fee that I was charged do to their error. They did not address the matter in a timely manner it took a whole month for them to refund me. Policy #XXXXXXXXX

Desired Settlement: My $35 dollar I was charged to be put back in my account, I was actually charged twice but only requesting one of the fees to be refunded.

Business Response: Initial Business Response /* (1000, 16, 2015/08/26) */ Thank you for forwarding Mr. ******* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on August 26, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

9/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: MY PROBLEM WITH ALLSTATE:In April 2015 I contacted Allstate to advise we would be renting our home from *** 1 to November when the sale would close. Allstate has written the policy on our home for over 20 years and collected premiums approaching $40,000!! I was told I could continue my homeowner policy or convert it to a landlord policy which offered a lower premium. I discussed the coverage between the two policies with the agent. He did not at any time tell me the home would be re-underwritten as if we were a new client. Since there was no down side presented and I requested the conversion.When I continued to receive e-bills for the Homeowner policy, I again called Allstate and was told that the Homeowner policy would not be cancelled until the Landlord policy was issued to avoid any problems. Again, no mention of re-underwriting. I received an email from the agent on *** 26 confirming that the conversion was complete and the Landlord policy was issued. I received the policy in the mail.When I received conflicting e-bills on the Landlord policy, I again called Allstate and was told that the Landlord policy was cancelled since the home was re-underwritten and no longer was eligible for the policy. This is the same home they had covered for over 20 years. I received an e-mail advising of the cancellation and offering another policy which contained much less coverage depreciated value instead of replacement cost, lower policy limit and higher premium.I sent an e-mail to my agent that I would be posting this on social media and filing complaints with the MO Department of Insurance and BBB. After not receiving any response I called again before proceeding and was told that the Landlord policy would be kept in place and I paid the premium over the phone. I had to send them my personaI documents of the sales contract and lease agreement for our home. I was told I would receive written confirmation. One week later, I called again. It would be sent. Two weeks later, I called again. It would be sent. It is now over 3 weeks without any written notice from Allstate. The cancellation notice is the last written correspondence I have and it cancels the policy on August 30, 2015. This is known as bait-and-switch and I would like this issue resolved. Product_Or_Service: insurance Account_Number: XXXXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Allstate needs to provide written confirmation that the cancellation of my policy has been rescinded and that the policy is in full force and effect for the policy term.

Business Response: Initial Business Response /* (1000, 11, 2015/08/26) */ Thank you for forwarding Ms. ******** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 8/26/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

9/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Summer 2014 a huge storm in my area cause a gigantic part of a tree to fall on my roof, fence, and sun porch. I call my insurance (Allstate). They said I should have someone remove the tree and they will send someone out to inspect. I had someone remove the tree. The man who removed the tree said I have a hole in my roof while he was up on the roof. Almost ten day later Allstate send a claims examiner who I told about the hole. He said he would check it out. Later he said there was no hole, that only a shingle was damaged. He also said he didn't see any damage. I said but my fence is leaning and he said I should be able to repair it. I said what ever, I am not gonna argue the point and he said he will see what he could do. Now this summer we had a heavy rain and it drop through my living room where the original damage was in 2014. I called Allstate and explained and the lady said she would send someone out with a tarp and get back to me. None of what she said happened. Weeks later I spoke to my agent about this and was told they'd get back to me. No one has. It rain again and leaked in my living room.

Desired Settlement: DesiredSettlementID: Repair Allstate should pay for my roof and fence. I pay my insurance.

Business Response: Initial Business Response /* (1000, 5, 2015/08/24) */ Thank you for forwarding Ms.******* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

9/4/2015 Billing/Collection Issues
9/4/2015 Problems with Product/Service
9/3/2015 Problems with Product/Service
9/3/2015 Billing/Collection Issues
9/1/2015 Problems with Product/Service
9/1/2015 Problems with Product/Service
9/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: damage claim under their client *********************** Their client sideswiped my vehicle. Allstate agreed to repair damages, under this policy. A rental car was secured, by Allstate, with me putting $50 downs up front for gas. The repairs required 5 days of rental. Allstate only paid for 1 day, per the Enterprise agent. Enterprise then charged my account the extra 4 days.

Desired Settlement: Full reimbursement of the $144.33 charged to my account.

Business Response: Initial Business Response /* (1000, 5, 2015/08/31) */ XXXXXXXX XXXXXXXXX XXXXXXX XX XXX XXX XXXXX XX XXXXX August 31, 2015 XXXXXX XXXXX XXXX XXXXX XXX XXXXXX XX XXXXX Re: BBB Complaint ID# : ******** Complainant : XXXXXX XXXXX Insured : XXXXXXXXX XXXX Claim Number : XXXXXXXXXX Policy Number : XXXXXXXXX Dear XX XXXXX: Thank you for allowing XXXXXXXX to respond to the above-referenced inquiry. We received it in our office on August 20, 2015. This file was handled out of our XXXXXXX XXXXXX XXXXX XXXXXX. As the XXXXXXXXX XXXXXX Leader of this office, I have reviewed our handling and will address your concerns. In your complaint, you stated that the repairs required five days of rental, XXXXXXXX only paid for one day of rental, and your account was charged for the other four days. You have requested that XXXXXXXX reimburse you in the amount of $144.33 which was charged to your account by (XXXXXXXXXX) the car rental company. In review of the claim, XXXXXXXX reviewed and approved the repair estimate for your vehicle that was submitted to XXXXXXXX by your shop of choice, XXXXXX XXXXXXXXX (body shop). Based on the repair estimate, the repairs called for 2 days of repair time. XXXXXXXX authorized the rental vehicle through XXXXXXXXXX (car rental company) for 2 days. Our records show you obtained the rental vehicle the morning of Monday, July 20, 2015 and the rental vehicle was not returned until July 24, 2015. XXXXXXXXXX (car rental company) billed XXXXXXXX for July 20, 2015 and July, 21, 2015. On July 21, 2015, the day the rental vehicle was due back, our Rental Liason XXXX XXXXXXX contacted XXXXXX XXXXXXXXX (body shop) and spoke with XXX in the body shop. XXX advised that he estimated BBB Complaint ID #********* Page 2 the vehicle repairs would be completed on July 22nd XXXX asked XXX about any delays and XXX advised the delay was due to paint time. On July 21, 2015 XXXXXXXX adjuster XXXXX XXXXXXXXXXX contacted XXX in the body shop at XXXXXXX XXXXXXXXX (body shop)_ regarding the repair delays. XXXXX confirmed with XXX that the paint job was not done properly and the vehicle had to be repainted, this is why the repairs could not be completed in the estimated 2 day repair time. This delay in repairs was not caused by XXXXXXXX. On August 24, 2015 we contacted XXXXXX XXXXXXXXX (body shop) and spoke with XXXXXXX. We explained that you were charged for the additional days of rental due to the paint delay and they agreed to reimburse you for the three days of rental that you were charged for. On August 25, 2015 XXXXXXXX adjuster XXXXX XXXXXXXXXX contacted you and advised you that we had forwarded the rental bill to XXXXXX XXXXXXXXX (body shop) and they would be reimbursing you for the rental days charged to you as a result of the paint delay. After reviewing the rental bill, we also found that XXXXXXXX was not properly charged for the 2 days of rental we authorized due to a system error so we issued a check to you in the amount of $53.28, as this amount would satisfy the 2 days of rental XXXXXXXX is responsible for. In review of this claim, XXXXXXXX issued payment for the repair of your vehicle and authorized a rental vehicle for the estimated 2 days of repair time based on XXXXXX XXXXXXXXXXX (body shop) repair estimate. XXXXXX XXXXXXXXX (body shop) did not properly paint the vehicle and had to repaint the vehicle. This caused the repair time to extend beyond the expected repair date. XXXXXXXX has issued payment to you in the amount of $53.28 to reimburse you for the 2 days of rental that XXXXXXXX is responsible for. XXXXXX XXXXXXXXX (body shop) is reimbursing you for the 3 days of rental they are responsible for. Thank you for referring this matter to our attention and allowing us to review our handling. Let me know if anything further is required. Sincerely, XXXXX XXXXX Regional Claims Leader Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why would the non-responsible party,not be informed of the delayed cost,and be charged? I feel very strongly that the insurer be held accountable. The issues didn't get solved until I engaged the sales person, at the auto body shop. Shouldn't the insurer cover the extra cost and battle the conflicts vs the victim? Insurance check came, still awaiting the body shop portion. Final Business Response /* (4000, 9, 2015/09/01) */ Thank you for forwarding Mr. ***** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/1/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

8/31/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service
8/31/2015 Delivery Issues
8/31/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service
8/31/2015 Advertising/Sales Issues
8/31/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am writing in regards to claim # XXXXXXXXXX. I was in an accident with one of your insurers in October 2014. I did suffer injuries to my neck and shoulder. My car also had damages done to it. I am very dissatisfied with the handling of my claim. I have had to call numerous times to get status updates, instead of being outreached and kept in the loop as to what has been going on. Several times, I have had to get involved ‏in resolving issues between the Allstate rep and my providers. One time I was even told by a provider that I should not be getting involved, as it was the reps responsibility. However, if I did not get involved, the issue would not have been resolved. The settlement that was presented to me was a joke and I have been receiving no flexibility. I was told by the claims rep. that the provider I have seen will not get paid 100% of what they billed and the rest is my responsibility. I will not accept that. I continue to have issues with my shoulder and I have told the claims rep. The settlement does not take that into account. My providers have submitted additional bills to the claims rep since I received the proposed settlement offer, yet the total settlement has not been adjusted.

Desired Settlement: A fair settlement amount.

Business Response: Initial Business Response /* (1000, 6, 2015/08/14) */ Hello *************** Thank you for speaking with me regarding your injury claim settlement. As we have discussed and agreed, your claim has been settled for $8,750. This includes payment for the liens received for ******* Hospital and*************** Hospital. Payment for the remaining settlement will be issued directly to you, as we discussed. Thank you, ************

8/26/2015 Billing/Collection Issues
8/25/2015 Problems with Product/Service
8/24/2015 Advertising/Sales Issues
8/24/2015 Problems with Product/Service
8/24/2015 Problems with Product/Service
8/24/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Allstate has for at least two years continued to call my home looking for a *****************. I have told them numerous times there is no one by that name here. They continue to call (three times today) and leave no route to talk to a person. The few times a person has called they assured me my number would be taken off. It hasn't, and the robocalls continue. A complaint has been filed with the *** today.

Desired Settlement: Stop calling me and take my number off of your list for *************** or any other person. I do not have any business with you and never will.

Business Response: Initial Business Response /* (1000, 5, 2015/08/11) */ Thank you for forwarding Mr.********** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 8/11/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

8/21/2015 Advertising/Sales Issues
8/18/2015 Problems with Product/Service
8/18/2015 Problems with Product/Service
8/18/2015 Delivery Issues
8/17/2015 Problems with Product/Service
8/17/2015 Advertising/Sales Issues
8/17/2015 Problems with Product/Service
8/17/2015 Problems with Product/Service
8/17/2015 Billing/Collection Issues
8/13/2015 Problems with Product/Service
8/13/2015 Advertising/Sales Issues
8/13/2015 Problems with Product/Service
8/12/2015 Problems with Product/Service
8/12/2015 Advertising/Sales Issues
8/11/2015 Problems with Product/Service
8/11/2015 Billing/Collection Issues
8/11/2015 Problems with Product/Service
8/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We had a neighbor's tree fall on our home on 6-23-2015, since that time we have had 2 adjusters come out, and have been referred to 3 different adjusters to no satisfaction. They will not pay the full claim Product_Or_Service: insurance claim Account_Number: claim XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) We want Allstate Insurance to replace our entire roof (they want to put different shingles on roof then rest of the roof, and replace the siding, and windows, and ceilings that were damaged. Our estimates are over $29,000.00 and Allstate sent a check for $9900.00

Business Response: Initial Business Response /* (1000, 5, 2015/08/11) */ Thank you for contacting our office regarding ************ concerns. Upon further review, it has been determined that the Ohio Department of ********* is actively investigating this same issue. The file number for this investigation is CSD - *******. We respectfully request that*********** contact the Ohio Department of ********* with any questions she might still have. It is our ultimate hope that*********** finds the pending resolution reached by the state to be a satisfactory one. Allstate Property & Casualty strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused***********. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

8/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Around noon 7/29/2015, my Honda Civic driven by my son was rear-ended by Mr. *************** of *******, VA (VA license: TXXXXXXXX). Mr. ******** admited fault at the scene, and his insurance company Allstate was contacted at the scene, and a claim number was obtained: XXXXXXXXXX. The summary of the claim posted online reads as: "insured motorist rear-end third party". The damaged honda civic was subsequently sent to ******************* *********, VA XXXXX for damage inspection and was left at the ******* Collison Center for repair. Upon arriving at ********** Rent-A-Car in *********, VA around 4pm, however, ********** said Allstate cannot authorize the rental because Allstate has to wait until "the coverage has been uploaded". So my son ended up having to pay for the rental himself.

Desired Settlement: Refund of the cost of car rental for the entire affected duration, and additional $1000 for possible lost of wage, pain and suffering, and other expense as result of the accident.

Business Response: Initial Business Response /* (1000, 5, 2015/07/30) */ Contact Name and Title: *********** Contact Phone:*********** Contact Email: ************************ Unfortunately, the 1990 Ford F150 that rear-ended the vehicle operated by ******** was not insured under the Allstate policy and we are therefore unable to provide coverage for this loss. ******** has now reported the claim to his own carrier. It is our understanding that his carrier his handling the loss as an uninsured motorist's claim.

8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: complaint type: billing or collection issues, customer service issues, refund issues, AND sales issues. I was in contact with the location directly and dealing with ***********. I currently have a Mazda and was looking to purchase another vehicle. Long story-short. Mr.***** was very unprofessional. Day 1 of Allstate, I purchased insurance for a Chrysler Town & Country. Day 2 of Allsate, I had to return the mini-van because the title was not cleared. So I switched vehicles from the Chrysler Town & Country to the Mazda Tribute. The Mazda Tribute I owned for several years and was insured through Geico. I was still looking around at other mini-vans and I asked for quotes several times on several mini-vans and emailed him VIN numbers on 2 vehicles that I was considering purchasing and I never got those quotes. First day came and went, second day came and was nearing closing time. I was going to drive from Indianapolis to Lafayette to look at a vehicle. I caught them just before close and he still had not done those quotes. I told him I am about to make a trip to Lafayette, IN and I must have insurance just in case I do purchase it after hours. I asked him to ADD a Honda Odyssey. Not realizing until later but he removed the Mazda and only had the Honda insured during the trip back and forth from Indianapolis to Lafayette. I am thankful nothing serious happened. I also want to add, that while I was driving to Lafayette he called me to get the information.... Doesn't this guy know it is not safe to use a cell phone while driving. He should have and could have done his job more professionally. During the last phone calls with Mr.***** he came across as a ******** I will never do business with Mr.***** or Allstate again. I canceled insurance several days ago and am still waiting on a refund.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I just want a refund minus the 2 days that ONE vehicle was covered. I paid almost $62 so I am expecting almost that much back.

Business Response: Initial Business Response /* (1000, 5, 2015/07/28) */ Thank you for forwarding Ms.********** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 7/28/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

8/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I do not have allstate as my car insurance. I spoke with the allstate agent months ago, and cancelled. But, they keep billing me. I do not have allstate as my car insurance. I spoke with the allstate agent months ago, and cancelled. That is why they do not have my debit card. I have spoken with my local allstate agent over the phone personally numerous times to tell them it was too expensive and that I was switching to state farm, which is much cheaper. My allstate payments were always on debit autopay. They knew I cancelled, yet they keep sending me a bill. They are harrassing me, because, they know I have switched to another insurance company months ago.

Desired Settlement: I want no further contact from allstate. And, I want a refund/compensation for harrassment and intimidation, when they knew I cancelled my allstate. I spoke with allstate at least 5 different times to tell them I wanted to cancel my service to switch to another company, which I did months ago. But, today I received a bill of $149.12, which is absurd and is harrassment. I want $200.00 in compensation for stress and harrassment.

Business Response: Initial Business Response /* (1000, 10, 2015/07/27) */ Mr. ****** purchased his policy online not through my agency and I have never spoken to Mr. ****** personally. I am glad to address Mr. ******'s concerns if he wishes. It is unfortunate that Mr. ****** had a bad customer service experience. I reviewed the Allstate records on contact with Mr. ****** and it appears that he has had all of his correspondence with 1-800-******** and never spoke to anyone in this office. My agency made 2 calls to Mr. ******, as a courtesy, to warn him that his policy was about to lapse. We never reached Mr. ****** and he did not return our calls. Furthermore, I do not "bill" customers Allstate does the billing from Chicago. I would never try to intimidate or otherwise harass a customer for any reason. I have been in the insurance business for 29 years and have NEVER had a single complaint. I can corroborate all of this with physical evidence. I have call records(VOIP - entire history back to 2014), dates and Allstate has a separate system that shows the same facts. I am available for Mr. ****** or the BBB at anytime to answer any questions.

8/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I used to own a '95 Firebird that became undrivable about 10 years ago so I called my insurance company and had the insurance suspended until I could get the vehicle running again. They (the secretary ****** ******* have a record of this and admit to the suspension of insurance for the vehicle. Allstate does not provide an insurance card for vehicles that do not carry insurance, so I did not realize they had still been charging me for liability insurance anyway. Any attempts I have made to resolve this issue with the secretary ****** have been met with explanations that don't really apply. An attempt to bring the actual agent ************** into the conversation was ignored. I have had all my vehicles, houses and personal belongings insured through Allstate for a very long time with no issues, but they have no intention of making this right now. ********** & ****** -******************, Allen TX XXXXX, (XXX)XXX-XXXX, ******@allstate.com

Desired Settlement: They should refund the total amount overcharged on my account.

Business Response: Initial Business Response /* (1000, 5, 2015/07/30) */ Thank you for forwarding ************ concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 7/30/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

8/10/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service
8/7/2015 Problems with Product/Service
8/7/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On July 17, without warning, the drywall ceiling of our living/dining room. My husband called the fire department and the village's building department since we could not account for the collapse. I contacted our insurance company, Allstate. We were concerned not only about the damage but drywall was still hanging off ceiling and a large portion had buckled and we feared it too would fall. After speaking to our local agent we were given claim number, a contact name, ***** ****** and another number to call. Ms. ****** was not available, however, I did speak with someone and explained the situation. I requested that someone come out as we worried about more drywall falling from the ceiling and doing more damage. This issue was not addressed during that call. I called again after the fire department and village building inspector reviewed the damage, we were also considered about the drywall left dangling from the ceiling and advised we not go into the rooms under any circumstances until someone came out. During this time, I again called Allstate and relayed the message to the customer service representative. I was advised that the claims agent I spoke to earlier did not feel that sending someone out to either assess the damage or secure the property was necessary. I was advised to clean up if I felt it was safe to go into the area. I did not!! I checked *****'s List to find someone to come out and secure our property, during this time the drywall dangling in the dining room fell taking most of the clocks hanging on the wall, part of the light fixture and blinds with it. We were able to secure another large piece of drywall by drilling screws in the drywall ourselves. Allstate's adjuster did not come to our house until Monday, July 20. We were advised that our claim would be denied based on the materials to put up the drywall in 1976, when the house was built. Further, that none of the damage caused by the collapse would be covered. Although our policy may have excluded the faulty material used during the construction of our home 30 + years ago, the damage to our home and our personally belongings were increased by the total lack of response by Allstate and their representatives. As we requested, if the ceiling in the dining room had been secured as we requested, the damage would have been minimized.

Desired Settlement: Total cost to repair ceiling, wall and personally items $6154.00

Business Response: Initial Business Response /* (1000, 5, 2015/07/27) */ Thank you for contacting our office regarding Ms. *****'s concerns. Upon further review, it has been determined that the Illinois Department of ********* is actively investigating this same issue. The file number for this investigation is **********. We respectfully request that Ms. ***** contact the Illinois Department of ********* with any questions she might still have. It is our ultimate hope that Ms. ***** finds the pending resolution reached by the state to be a satisfactory one. Allstate Property & Casualty ********* Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. *****. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

8/6/2015 Problems with Product/Service
8/4/2015 Problems with Product/Service
8/3/2015 Problems with Product/Service
8/3/2015 Billing/Collection Issues
8/3/2015 Problems with Product/Service
8/3/2015 Problems with Product/Service
8/3/2015 Problems with Product/Service
8/3/2015 Problems with Product/Service
8/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was sold insurance on a saturn ion(Policy# XXXXXXXXX) that ended up not covering the car when it was totaled due to improper fielding the the secretary at my agents office. Insurance was first purchased back in 2013 and premiums were paid for a year until I found out the car was not covered due to people on the policy not having an insurable interest. I was told that if my secondary driver was on the Title the issue would be resolved. No refund was every given. On June XX XXXX we resolved the title issue to ensure the care would be covered and brought it back to Allstate. The car was totaled and Allstate refused to cover the car due to no insurable interest(even though we fixed what they said was the problem). Customer service during the claim process was horrible. The Agent stated I was asked all of the proper questions which I was not; he wasn't in the office when I have the insurance put on the car. How can he guarantee that if he wasn't there? The agent advocate was extremely rude and refused to hear my side of the story stating that the Agent has detailed notes around the incidents.

Desired Settlement: I am seeking a refund for all premiums paid during both periods as they should have been issued in the first place as no service was provided.

Business Response: Initial Business Response /* (1000, 5, 2015/07/22) */ Mr. ************ added a vehicle to his policy on June 24, 2015, with full knowledge he did not own the vehicle, was not on the title to the vehicle, and had no legal right to insure the vehicle. He knowingly did not add the legal titled owner to his policy on June 24,2015 and did not inform the Agency the vehicle was titled in the name of another person. Mr. ******** attempted to file a claim for damages to the vehicle 3 days after adding the uninsurable vehicle to his policy. Mr. ******** in addition to filing a claim for a vehicle he did not own also failed to inform the Agency said vehicle had duplicate insurance with another insurance carrier simultaneously. Since the vehicle was not legally insured, the claim was denied and the alternate carrier paid the rightful owner for damages sustained in the accident. Mr. ******** was issued a full refund of the premium charged on June 24, 2015 in amount of $208.18. The credit was issued on his policy on July 17, 2015. Neither Allstate nor the Agency has any further obligation to Mr. ******** regarding the vehicle.

8/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This agency insured a vehicle on my auto policy for well over 6 months. I was informed a few days ago that because the vehicle is not titled in my name, I have no insurable interest in regards to the vehicle and that it can not be listed on my auto policy. I asked that if that is the case, I be refunded my premiums dating back from when coverage of the vehicle on my policy first began. The company is refusing to insure the vehicle under my policy now, when they had no problem doing so before. Furthermore, I was informed that the owner of the vehicle would have to pay a $190 deposit if he wished to begin coverage with them since "now", because of their bad business practices, he would have had a lapse in coverage. Product_Or_Service: Auto Insurance

Desired Settlement: DesiredSettlementID: Refund I would like a refund of the premium I paid for the vehicle during previous coverage, or I would like a billing adjustment reflecting that amount on my current policy.

Business Response: Initial Business Response /* (1000, 5, 2015/07/23) */ Thank you for forwarding Ms.******** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on July 22, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

7/31/2015 Problems with Product/Service
7/31/2015 Advertising/Sales Issues
7/31/2015 Delivery Issues
7/30/2015 Problems with Product/Service
7/30/2015 Delivery Issues
7/30/2015 Advertising/Sales Issues
7/29/2015 Problems with Product/Service
7/29/2015 Delivery Issues
7/29/2015 Problems with Product/Service
7/28/2015 Problems with Product/Service
7/28/2015 Advertising/Sales Issues
7/28/2015 Advertising/Sales Issues
7/27/2015 Problems with Product/Service
7/27/2015 Problems with Product/Service
7/27/2015 Problems with Product/Service
7/27/2015 Problems with Product/Service
7/27/2015 Delivery Issues
7/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted my Allstate agent at the end of May to inquire on why my insurance premiums were being increased. I was placed on hold for over 15 minutes. I called back and then was placed on hold again for over 5 minutes. I called back again and asked for my agent to call me. When the agent called back, she did not respond to any of my questions, then after a few minutes of silence, I asked if anyone was there and did not get a response. The next day, I sent an email to the owner of the agency,*************** explaining what happened and expressed my frustration over getting a simple question answered. I expected ***** to respond to me personally, however he forwarded my email to the agent I was working with on the phone. After a few emails back and forth with no resolution, I decided to cancel my auto insurance with Allstate. On June 3, I emailed ***** directly and asked him what needed to be done to process the cancellation. He said my email was sufficient notice that I wished to cancel. On June 19, I was charged for the auto insurance renewal premium and $157.09 was taken from my checking account. I immediately sent a message to ***** asking why he did not cancel as promised. Following is the response I received from him: "I don't know why I did not terminate as per your prior request!!!???" That was it, no apology, no explanation, nothing stating that he would return the $157 charged to me immediately. So I responded with a request for an immediate refund. Another agent called my cell phone to tell me it would be two weeks before a refund would be made to me. I find this highly unacceptable and feel their consistent lack of customer service and follow through is not representative of good business. Considering Allstate is one of the largest insurance companies in the US, they should be able to return the $157 they falsely charged to me immediately, not in two weeks. I feel they also misled me by ensuring my policy would be cancelled, when in fact they did nothing at all.

Desired Settlement: DesiredSettlementID: Refund Immediate refund as I originally requested. Confirmation that my policy has been cancelled and that no further premiums will be deducted from my checking account.

Business Response: Initial Business Response /* (1000, 10, 2015/07/14) */ Contact Name and Title:***** Customer Service Rep Contact Phone:*********** Contact Email: *********@allstate.com Mrs **** ***** called to question the rate increase on *** 29th 2015. I was the only customer service representative assisting with the numerous of phone calls that day and we were also having phone issues. The call dropped while I was looking for the reason for the increase. On June 1st I emailed customer back per e-mail that was sent to******. I emailed customer back and tried calling on her phone XXXXXXXXXX but couldn't get ahold of her since it was disconnected, on the email I said that the increase was due to the new car discount dropping off the customer was upset because of this but there was nothing we can do to add it back on since they are only eligible for it for 36months. The customer later e-mailed us telling us that was the incorrect phone number that she had changed phone numbers.I checked to see if she was eligible for any other discount and she was not. There was request that was sent to****** and that he forwarded for me to care of it on June 3rd to cancel the policy effective June 17th. Im sorry it was my fault that I didn't get to on this time since the request was via email and I was busy assisting other customers. On June 22nd I followed up to process cancellation and backdated it to June 17th but the customer had ezpay on their account so that caused the money to be withdrawn on June 17th. On June 29th she was issued back a refund to her checking account for that money. I also have e-mails of the conversations, if you need those let me know. Also I'm not trying to justify the level of service she got but unfortunately I was the only one taking calls and we had a large amount of customers call us im sorry that i wasnt able to keep happy all the customers and it was not my fault the phones were not working properly. I had to investigate the reason for her increase and im sorry it took longer since that discount that dropped off is not visible right away we have to do an investigation. As far as the refund for the money that was withdrawn the normal time it takes is 7 to 10 days since it has to clear the bank.Im sorry again for the inconvenience.

7/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We wrote a policy to cover specific contents in the house. When we filed a complaint it was denied. Insurance Policy Number XXXXXXXXXXXX. When we wrote this policy, we asked for coverage on a project car we are building that cannot be covered on our automotive insurance. She wrote Motorized Land Vehicle coverage of $10,000 to cover this. We own NO OTHER Motorized Land Vehicles. When someone drove through our garage we put in a claim (number XXXXXXXXXX). When the appraiser came to the house he said he had never seen a vehicle covered on homeowners. I called our representative, **************** to confirm it was covered. She said, "Yes. The car will be covered by your homeowners since it is being built. Even if it was not, it will still be covered since we will be going through the automotive insurance of the person who damaged the property." I expressed that the person who damaged the property would rather pay out of pocket if the car was not covered. She stated, "Everything will be covered, including the car." When we got our settlement we were told the car is not covered, only parts that were not attached up to $1,000. This leaves us more than $1,600 short of the actual cost. I have asked for a call from my agent twice, but have not received one.

Desired Settlement: There is clearly $10,000 of motorized land vehicle coverage. This is the only motorized land vehicle we have. I am asking that Allstate honor this policy and pay for the parts not covered.

Business Response: Initial Business Response /* (1000, 10, 2015/07/14) */ Thank you for forwarding Ms******** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 7/14/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (2000, 12, 2015/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are unsatisfied with the results of this since two employees mis-represented the coverage. We understand Allstate's stance that this was the employees error and, therefore, they are not responsible to cover it. However, two separate employees told us we were covered, and we are paying for an additional $20,000 in coverage that, we have learned, covers nothing we own. I would use Allstate with great caution and only through a reliable local agent.

7/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: After receiving pricing from four local insurance agents I choose Allstate as they had the best price. After a month they increased the premium by over 40%. They sent a list of all reasons that insurance increases of which only one was germane to our situation. A porch. When I complained they said I would have to get an appraisal to renegotiate a premium reduction. Well I am not paying hundreds of dollars for an appraisal. This is clearly a case of bait and switch. Allstate quotes a low price, they win the contract, then they raise the price with a spurious list of reasons. I believe they expect home owners to just accept the huge increase. Not this time! Product_Or_Service: Home owners insurance Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like a clear explanation of how the price increased so dramatically. Not a catch all generic list. I would also like the BBB to appraise other home owners or this activity.

Business Response: Initial Business Response /* (1000, 5, 2015/07/09) */ Thank you for forwarding Mr. ********* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 7/9/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

7/20/2015 Delivery Issues
7/20/2015 Billing/Collection Issues
7/20/2015 Problems with Product/Service
7/20/2015 Billing/Collection Issues
7/20/2015 Problems with Product/Service
7/17/2015 Advertising/Sales Issues
7/17/2015 Problems with Product/Service
7/17/2015 Delivery Issues
7/17/2015 Advertising/Sales Issues
7/17/2015 Advertising/Sales Issues
7/17/2015 Problems with Product/Service
7/17/2015 Delivery Issues
7/16/2015 Problems with Product/Service
7/15/2015 Problems with Product/Service
7/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was "involved" in a fender bender where an irate woman got out of her car proclaiming that I had ran into the back of it. Well in order to avoid conflict I just exchanged insurance information and said I would take this up with my insurance company. The lady filed a claim against my insurance, I explained what happened and my claims agent advised me that I should just allow Allstate to pay for the claim and because it was such an insignificant amount that my insurance premium would not increase. Well needless to say after being coerced into allowing Allstate to assume liability, but I never admitting to hitting the car my insurance premium rose from $182 to $248 with a chargeable accident on my driving account! This was all after I had been wrongly advised by their claims agent. Product_Or_Service: Buick Enclave

Desired Settlement: DesiredSettlementID: Other (requires explanation) The wrongful chargeable accident off of my account to decrease my monthly insurance premium, I would have NEVER agreed to payment of this accident if I would have known that my insurance would increase that drastically!

Business Response: Initial Business Response /* (1000, 5, 2015/05/21) */ Thank you for forwarding Ms.******** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 5/21/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response sent to me by allstate never addresses the issue of their claims agent telling me that if I agreed to compensate the other driver that my insurance premium would not be affected. It only states that I was not coerced, in fact I was because I was given incorrect information in order to settle a claim that was not at the benefit of their client. I feel as though if I was given adequate information about the claim I could have made a decision based on other options not the ones that were eluded to me as approriate by the claims agent. Also, the correspondent found recorded conversations about the claim on their behalf but never in fact stated that they retrieved that contained the conversation that was had between myself and the claims agent where she expressed the wrong information about the claim and my auto insurance policy. Final Business Response /* (4000, 15, 2015/06/26) */ We have addressed all Ms.******** questions appropriately according to our guidelines and the Rules and Rates we have filed with the Department of Insurance. Thank you for contacting Allstate. Final Consumer Response /* (4200, 17, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The chargeable accident is still on my account.

7/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted my agent about my home owners insurance going up every year even after having no claim's. At that time we discoverd that Allstate had been over charging me for 15 years because they had inputed the wrong information about my home. I asked that they adjust my coverage correctly and then refund the money that they had over charged me. They refuse to refund the money that they over charged me even if it meant me leaving Allstate as a customer. Product_Or_Service: Home insurance Account_Number: *********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like a refund of the funds that I was over charged for the last 15 years.

Business Response: Initial Business Response /* (1000, 5, 2015/07/13) */ Thank you for contacting our office regarding Mr. ********* concerns. Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issue. The file number for this investigation is IL15-08030. We respectfully request that Mr. ******* contact the Illinois Department of Insurance with any questions Mr. ******* might still have. It is our ultimate hope that Mr. ******* finds the pending resolution reached by the state to be a satisfactory one. Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. *******. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

7/13/2015 Delivery Issues
7/10/2015 Problems with Product/Service
7/10/2015 Advertising/Sales Issues
7/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Talk about a bait and switch... changed all my insurance policies to Allstate- Standifier Agency in Helena and was quoted $596 per year for homeowners- Great, right? Well that was on April 8th. Today, (June 11th) I received a letter that on April 15th, my premium had been increased to $949!!!! To add salt to the wound I called 1-800-ALLSTATE and transferred multiple times and when I asked for a manager I was hung up on by TWO agents after being told by one of them that there was no manager and the the "higher" up" was the AGENCY! When I called the 3rd time and finally got a manager, he informed me that my square footage was changed from 1300 to 2642 and the replacement value went from $167,000 to $247,149!! THIEVES!! Product_Or_Service: Home owners insurance Account_Number: ***********

Desired Settlement: DesiredSettlementID: Refund I want a refund and some action to be taken against the agent and representatives in question.

Business Response: Initial Business Response /* (1000, 10, 2015/06/25) */ Thank you for forwarding Ms.*********** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on June 25, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

7/7/2015 Delivery Issues
7/7/2015 Advertising/Sales Issues
7/7/2015 Billing/Collection Issues
7/6/2015 Billing/Collection Issues
7/6/2015 Delivery Issues
7/6/2015 Delivery Issues
7/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We have been dealing with attempting to cancel and retrieve payment from this Allstate branch since 5/26/2015. We were unhappy with our continued, outrageous increased rates and customer service. We carried home and auto insurance through Allstate-***** ************ for 3 years. Each time we needed to update or make changes to our policy it took MULTIPLE conversations to complete the task! It has been no different with attempting to cancel our policy. Our first phone call was made to ***** ************** office on 5/26 I believe my husband spoke with ***. The information was not put in the computer correctly and we were still charged the first month for the policy we NO LONGER WANTED TO CARRY!!!!! I spoke with ***** on Tuesday June 9th to ask why our policies were not cancelled when we call on 5/26 and why payment was still removed from our checking account for the new policy (set to begin on 6/7/2015). She couldn't answer my question and stated that I would receive a refund for the auto policy totaling $323.45 in 3 business days. It has been 7 business days and three or four phone calls later and we have yet to receive this money back in our checking account. They are the most incompetent office of people I have ever dealt with. I do not recommend carrying insurance with ***** ************** office. They are unorganized and cannot complete any given task without multiple phone calls and problems. I want my money back before it was even taken from my account!!!!!! Product_Or_Service: Car/Home Insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my money back, and not Monday, I want it back today!! I want it back before anyone even took it out of my account. The policy was cancelled before it even began!!!

Business Response: Initial Business Response /* (1000, 5, 2015/06/25) */ Thank you for forwarding Mrs. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on June 25, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not recommend ALLSTATE to anyone in the future. Final Business Response /* (4000, 9, 2015/07/02) */ We have addressed all Mrs. DeDeppo's questions appropriately according to our guidelines and the Rules and Rates we have filed with the Department of Insurance. Thank you for contacting Allstate.

7/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went into the Allstate office on April !st 2015 ..I pruchased a renters policy from Quincy Murph..I payed the policy in full in cash, he stated that the receipt would be mailed to me with my policy..When i received the policy it stated that it was not paid in full but $30 was credited to my account..I then contacted Mr Murphy and he stated that he would fix it and remail me a new policy showing that it has been updated in the system.The new policy was sent stating the same thing $30 payed on policy..I later had to call him and tell him to pay the policy when it was due the next month..He has the money..and i dont feel i should have to continue to call him and remind him to pay something that has already been payed for.. Product_Or_Service: Renters Insurance Account_Number: 955 855 414

Desired Settlement: DesiredSettlementID: Refund I want a refund..If I wanted to pay by the month i would have done so myself..

Business Response: Initial Business Response /* (1000, 13, 2015/06/10) */ Thank you for forwarding Ms. ******'s. concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on June 10, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 15, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The policy has not been payed and is on the verge of Lapsing today .There was no response .. Final Business Response /* (4000, 17, 2015/06/23) */ Thank you for forwarding Ms. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on June 23, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

6/30/2015 Problems with Product/Service
6/30/2015 Advertising/Sales Issues
6/30/2015 Delivery Issues
6/29/2015 Problems with Product/Service
6/23/2015 Problems with Product/Service
6/23/2015 Delivery Issues
6/23/2015 Advertising/Sales Issues
6/23/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I've been a customer of this agency for five years. I have two cars and two drivers (my boyfriend and myself) insured under my policy. In October 2014 one of my vehicles was totaled by a drunk driver who tried to flee the accident. In November 2014 I purchased a new vehicle, and at this point decided to upgrade my policy from basic liability with theft and fire coverage to comprehensive and collision for both of my vehicles. This was not a decision I took lightly, and ******* ********* strongly advised me against it, as my vehicles were both fairly old (1996 ***** and 2003 ******* ******* and my premium would increase by about $300, raising my monthly payments from around $130 to around $180. Over the course of a few days we discussed it and finally I called to let him know I did want to increase my coverage. Over the next four months I paid the increased premium. On March 11, 2015, my boyfriend was involved in a severe collision and rushed to the emergency room. I called Allstate to arrange a rental car, only to be informed that I had full coverage on my 1996 ****** but NOT on my 2003 ******* ******* An employee searched into the system and informed me that ******* had initiated the full coverage for both of my cars on Nov. 21st, but had only completed the process for the ***** a few days later. I called ******* in the morning to see if he could rectify the error and he claimed to have no memory of increasing my policy just months prior. Although I have been his customer for five years he spoke to me in a hostile and condescending tone. Because ******* has not acknowledged his error to Allstate, they have not honored my policy increase and I have paid in the area of $4000 for towing, storage and rental fees as well as for a new car. There are still emergency room medical bills to resolve. Additionally, when I removed the totaled car from my policy, my premium suddenly increased from $1030 to around $1700. My discounts had been removed and my policy had been tampered with. Product_Or_Service: Comprehensive and collision for two vehicles Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want to receive the full coverage for the accident on Mar. 11, 2015 that we had been paying for since Nov. 21st 2014.

Business Response: Initial Business Response /* (1000, 10, 2015/05/28) */ Thank you for forwarding Ms. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on May 28, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 12, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate sent me a letter maintaining they did an investigation into the matter and that no evidence of my agent's mistake was found. This so-called "investigation" they are speaking of took 2 1/2 weeks and consisted of one phone call to ******* ********* in which he denied any memory of my insurance upgrade on both of my vehicles. When I asked to speak the manager of the agent who conducted this absurd "investigation", the manager of the department contacted me and rudely told me that there was no record at all of my half hour phone call with the agent who had confirmed she could see the error in the system. I have the phone record and the name of the agent I spoke with. The manager of Allstate's investigation department strikes me as incompetent as she was unable to grasp that I had called at 11:30 PM in Los Angeles on March 11th, and the Allstate would have registered the call as a 2:30 AM call EST the following day. I have filed a claim with the ********** ** ********* and have every intention to ultimately sue Allstate if they are unwilling to honor the collision and comprehensive insurance I was paying for at the time of this accident. Final Business Response /* (4000, 14, 2015/06/11) */ Thank you for forwarding Ms. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on June 11, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

6/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I enrolled in Allstate insurance through the phone making the first payment of $170. I called the same week to cancel because I still had insurance with *** and decided to stay with them. I spoke to the representative on the phone and he stated that there would be no cancellation fee as long as I showed proof that I had insurance with **** XXXXXXXXX account number Allstate I called again and representative said that insurance had not been cancelled. As consequence, charging me another $170. I am sure they can pull up the recordings from these conversations and prove my case here. Now All State only wants return $220 out of the $340 which seems like a huge robbery for no service. It has been two months and they have not done anything. They work extremely slow in resolving customer issues.

Desired Settlement: Refund the full amount of $340.

Business Response: Initial Business Response /* (1000, 5, 2015/06/10) */ Thank you for forwarding Mr. **** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 6/9/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

6/22/2015 Delivery Issues
6/22/2015 Delivery Issues
6/22/2015 Advertising/Sales Issues
6/22/2015 Problems with Product/Service
6/22/2015 Delivery Issues
6/22/2015 Delivery Issues
6/22/2015 Delivery Issues
6/18/2015 Problems with Product/Service
6/18/2015 Advertising/Sales Issues
6/18/2015 Problems with Product/Service
6/15/2015 Problems with Product/Service
6/15/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I called and cancelled all electronic transactions to my bank account on 4/14/2015, I then cancelled my insurance on 4/15/2015 do to being overcharged for coverage. on 5/19/2015 my account was charged 401.00 dollars, This put my account deep into the negative status at my bank. I contacted Allstate about this issue, I was told my policy had been reinstated. I never reinstated the policy. Now I have been told my money will not be returned to me. I sent a copy of my bank statement to them to show the money was removed from my account. I was at a -$50.00 balance before they took the payment, After they took the payment my account balance was -$490.00.. Allstate emailed me back to say my bank never sent them the money because there was no money in my account to send. I contacted the bank for the second time to verify the money was sent, the answer was YES. The bank member said he did not understand why Allstate would question what was on my statement, its simple math, I would not be -$490.00 in my account over a fifty dollar mistake, its in black and white that 401.00 was sent to Allstate. I never authorized this payment, Before I cancelled electronic bank transactions, The dollar amount that was approved was not $401.00.. They have no right to make this charge to my account, and now they dont want to return it. Product_Or_Service: auto insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my full $401.00 dollars + my $30 dollar overdraft charge.

Business Response: Initial Business Response /* (1000, 5, 2015/06/03) */ Thank you for forwarding Mr. ******'s. concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on June 3, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

6/10/2015 Delivery Issues
6/9/2015 Delivery Issues
6/9/2015 Advertising/Sales Issues
6/9/2015 Advertising/Sales Issues
6/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have a house located at **** ********* Ave, ******** ** XXXXX and I've been having a homeowner insurance policy number ending in XXXXXX for the last couple of years. The annual renewal of the policy was on 5/10/2015 and the prior year documentations has the house size at 2700 sqft. The renewal policy has the house size at 3497 sqft, and consequently that increased the annual premium of the policy.I called************, my local Allstate agent ***** N **** St., ***** 2, ******** ** XXXXX ... Phone XXX-XXX-XXXX) several times in the last month trying to correct this, and she stated that the appraisal district office has the house size at 3097 sqft, which is still wrong.I recently put this house in the market for sale, and it was measured twice, and it came out to 2741 sqft. I explained to **** that they need to get someone to go to the house and measure it and I don't want to pay for a size that's higher than the true size, and she said there's nothing she can do.I spoke with the main Allstate office, which transferred me to my local agent ******* I requested several explanation as to why the house size increased by over 700 sqft when it was time for renewal and I couldn't get any answer... bottom line, it is what it is, or this is what I perceived anyway.I'm not going to pay for a lie ... the house size is no more than 2741 sqft and this is what I have it listed in the market for sale as. I could've been making more money selling it at a 3497 sqft. Product_Or_Service: HO Insurance Account_Number: XXX XXX XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I already paid $990.61 annual renewal, but it's based on the wrong size of the house.I'd like a correction of the house size to 2741 sqft on the policy, and the consequent refund for the difference, or I will file a case with small claims court, and/or a complaint with the state attorney general's office.This is insurance fraud and it needs to be corrected, even if Allstate has to send someone to the house to measure it, as I don't have a problem with that

Business Response: Initial Business Response /* (1000, 5, 2015/05/27) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on *** 27, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter.

6/8/2015 Problems with Product/Service
6/8/2015 Problems with Product/Service
6/8/2015 Advertising/Sales Issues
6/3/2015 Advertising/Sales Issues
6/2/2015 Billing/Collection Issues
6/2/2015 Problems with Product/Service
6/2/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Complaint taken over the phone by BBB Staff - Consumer has insurance claim for the roof of his garage. The contractor charged the consumer $3500 for the new roof; the consumer pays a $200 deductible, Allstate is only willing to pay $495 of the $3500 charge. He thinks that is very unfair.Policy #XXXXXXXXXXX-XX

Desired Settlement: DesiredSettlementID: Other (requires explanation) To be fair, $2500 reimbursed.

Business Response: Initial Business Response /* (1000, 5, 2015/05/21) */ Thank you for forwarding Mr. ******** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 5/21/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

6/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We had a torrential rainstorm and our front yard retaining wall collapsed and we called our local agent and were assured we were covered, but then the main office called and told us because the damage was caused by rain then we are not covered. WHAT?! This is the stupidest thing I have ever heard. Allstate will take my money but will not stand behind its promise to help when needed. THEY ARE ****************!!

Desired Settlement: Just want our home owners insurance to work when it is needed. Need to have our property repaired.

Business Response: Initial Business Response /* (1000, 6, 2014/07/28) */ We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We have reviewed the situation and contacted our insured directly to address their concerns. Initial Consumer Rebuttal /* (3000, 8, 2014/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate seems to have an exclusion for everything they say they cover. So how are you covered (insured) if what you are supposedly insured for is excluded? This is a worthless company and is NOT interested in anything but your money. The conversation I had with the person who called due to this complaint only said what the interpreter (claims adjuster) had already said. I have never seen such a thing and would not have believed in such a thing unless I had gone through it myself (of which I now have.) I now see why Allstate is at the top of the WORST insurance companies. I still want my incident covered but have guessed by now it will probably never happen. What a waste of time and money we spent with Allstate!!!!!!

6/2/2015 Delivery Issues
6/2/2015 Billing/Collection Issues
6/2/2015 Problems with Product/Service
6/2/2015 Delivery Issues
6/1/2015 Delivery Issues
6/1/2015 Problems with Product/Service
5/29/2015 Problems with Product/Service
5/29/2015 Problems with Product/Service
5/29/2015 Delivery Issues
5/29/2015 Billing/Collection Issues
5/29/2015 Advertising/Sales Issues
5/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased insurance from all state in Jan and was quoted $156/month. In Feb they charged me over $200, In March they charged me $190.00. I reached out at the begining of March to the local rep who promised an answer within 5 to 7 business days. Since then I have exchanged multiple emails between *************** / ************* / ***************. All who promise me a response within 3 to 5 business days but have been unable to give me any answer and/or resolve the issues for past 30days. It is beyond ridiculous and has wasted my time in resolving this. How can a company not figure out whats wrong in 30 days? I have mentioned to all of them that I am extremely disappointed in the service and I did make it clear that I will file a report with BBB. This still hasn't affected any of their response other than "we are working on it". I will be taking my business elsewhere disputing the charges with the credit company and ensuring that people are aware of the bad customer service and shady practices of allstate.

Desired Settlement: Resolve the complain or refund me my money

Business Response: Initial Business Response /* (1000, 5, 2015/04/06) */ Thank you for forwarding Mrs. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on April 6, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she *** have experienced in this matter. Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate sent me a bogus letter saying that the rates changed because of the history. It is the same history that was provided to them when I signed up. Keep in mind, I still have to receive a response from a direct person ( 3 people that I have been talking to promised a response by phone within three to five business days and I have yet to get any details. Unimpressed infact extremely disappointed in their customer service and plan to drop as well as work with my card company to insure that I mark their bills as unauthorized activity. I will switch back to ****** Final Consumer Response /* (4200, 11, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your letter states that you increased my premium after my policy was set because of our driving history. However you fail to acknowledge that you notified me a change or show proof of those accidents. 1. send me a copy of my insurance application that I filled out. 2. Send me a copy of my and my husband's driving record. 3. Show me an email or a letter that you sent me informing me that you were increasing my premium ( I never got any of these notifications other than the automatic deductions you make from my card). Final Business Response /* (4000, 15, 2015/05/15) */ Thank you for forwarding Ms. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 5/15/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she *** have experienced in this matter.

5/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I called 4-4-15 to cancel my policy and was forwarded to the corporate call center where I notified them I would like to cancel my policy. 4-6-15 I called Frank L ****** directly and spoke to one of the agents and also told them I needed to cancel my policy effective 4-5-15. 5-1-15 I called Frank L ****** Allstate to follow up why I had not received my refund for the over payment of my policy and I was told that my policy was never canceled. I was then told that I needed to prove to them that I called and that I have a new policy. Even though I am able to show via call log that I did call both days I claimed and I provided my new policy with the new company and the effective date of 4-5-15 they still refuse to expedite my refund from last month and this month. I am now waiting on roughly 120 dollars from this company and they told me that it would be at least another two weeks until they could refund my money if my documentation is sufficient. The only way I was able to stop them from taking more money out again today 5-1-15 was to change my payment information. Product_Or_Service: home and auto insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like Allstate to refund my money plus interest effective 4-5-15 for my home and auto policy.

Business Response: Initial Business Response /* (1000, 8, 2015/05/18) */ Thank you for forwarding Mr. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 5/18/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

5/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was accidentlly cancelled from my policy after paying off the full 10month policy, they where notify numerous times with nothing done. I finally went down to the office first time no answers to my situation with a promise to keep in contact to resolve the issue. Second time i went down and they told me they acknowlege their wrong and there was nothing they could do. So my policy is now reinstated with a cancellation on my record casuing my premium to go up.

Desired Settlement: DesiredSettlementID: Other (requires explanation) i want the cancellation off my insurance record so that it will not hinder my furute relationship with other agencies

Business Response: Initial Business Response /* (1000, 5, 2015/05/18) */ Thank you for forwarding Ms. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on May 18, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

5/28/2015 Advertising/Sales Issues
5/28/2015 Problems with Product/Service
5/27/2015 Billing/Collection Issues
5/26/2015 Advertising/Sales Issues
5/25/2015 Delivery Issues
5/22/2015 Delivery Issues
5/21/2015 Problems with Product/Service
5/21/2015 Delivery Issues
5/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On February 23, was parking my car in a parking space when a gentleman backed into the rear passenger side of my car. I was always told that when someone backs into your car they are completely at fault. Allstate claims that ******** has a dual liability clause and claims that because I did not honk to let the guy know that I was behind him that I was 10% liable. This is just a stupid claim on their part not to pay the damages in full on my car and the cost of the car rental. If I am moving forward parking a car, I should not be looking to my side because no one should be over there backing up in the first place.

Desired Settlement: 210 dollars for the car repair and 19 dollars for the car rental.

Business Response: Initial Business Response /* (1000, 5, 2015/05/14) */ Contact Name and Title: ****** ******* (CSL) Contact Phone: (XXX) XXX-XXXX Contact Email: **************@allstate.com May 14, 2015 Better Business Bureau Re: BBB Case Number: XXXXXXXX Claim Number: XXXXXXXXXX Consumer: ***** ******* Complaint Case #: XXXXXXXX Date of Loss: 02/23/15 Dear Ms. *******, Thank you for your referenced inquiry. It was received in our office on *** 04, 2015. Our file reflects that we insure a policy holder with Allstate Insurance Company. I am responding to you regarding your concerns. You have essentially presented the following concerns in your complaint: You are not in agreement that you contributed 10% liability in this loss and you are looking for reimbursement for the 10% of your damage estimate and rental. At this time the file has been reassessed and all pertinent documents have been reviewed including the recorded statements and damage photos. In your statement you advised that you were pulling forward into a parking space and you were struck by the other vehicle that was reversing out of a space. You did advise that you did not see the other vehicle and were unable to take action to avoid. Our initial assessment and settlement was based on the comparative negligence law taking into consideration that you did not see the other vehicle or take action to avoid however upon the reassessment of your claim the damage photos reveal that you were struck in the right rear quarter panel and door of your vehicle. Based on the point of impact it is understandable that you would not have seen the vehicle since it is out of your line of sight. At this time we are accepting 100% liability. We had issued 90% of your damage estimate and rental and at this time we will be issuing you the difference of $217.88 for your damage estimate and $17.26 for your rental fees. The total amount of the payment that is being processed at this time is $235.14. I trust this information will be sufficient and will resolve your concerns. If you have any further questions, please contact Claim Service Leader ****** ******* at (XXX) XXX-XXXX. Regards, *** *****

5/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: we have the insurance since 2006 and we just call them 3 times after heavy snow and ice that we have in ***** to ask them to come and check if the roof had any damage, they came and say the roof have 3 shingles missing and they cant fix it because it is not a major damage , so we replace the missing shingles. then the soffits at the left corner of the house felt down because we had several storm with heavy winds made one of the branches of my front house tree hit the corner of the soffits and make the soffits felt down. we called the insurance if they could repair the damage, they say it is not enough damage so i hire a contractor and he fix it.we just call them to see if it could be fix, they said no so we fix it. Product_Or_Service: homeowners insurance Account_Number: XXXXXXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) . they send me a letter stating that the roof have missing shingles but they don't because we replace the missing shingles, they said the soffits is has damage but we fix the soffits, we had been paying the insurance for 9 years, they do not want to fix any thing but we pay $1100 a year for 9 years about $10000 and now they do not want to insurance my house. we told them we fix the problems but they do not want to come and make a inspection.they report that we have all this problems in my house, but every thing is been fix . i paid out of my pocket all the fixing in my house. they said i just can have 3 claims in 3 years but i have 4 claims in 9 years.the resolution i want is for them to come to my house and report that there are no damages on my roof shingles or soffits so l can renew my policy .After 9 years paying the insurance on time every time i deserve some respect.they do not want to come and check if we fix the damages, they just want to get rid of me.i had my 4 cars with

Business Response: Initial Business Response /* (1000, 10, 2015/04/29) */ Contact Name and Title: ****** ******* Contact Phone: XXX-XXX-XXXXxXXXXXXX Contact Email: **************@allstate.com We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We will review the situation and contact our insured directly to address their concerns. Initial Consumer Rebuttal /* (3000, 12, 2015/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) No body contactme Final Business Response /* (4000, 14, 2015/05/07) */ Mr. ******* was contacted on May 6, 2015, and was advised that his claim for the deteriorated soffitts on his home would not be recoverable under his policy of insurance. His concerns about the cancelation of his policy were also forwarded to his agent of record at which time Mr. ******* had no further questions or concerns. If Mr. ******* should have any further questions or concerns about his claim, he has been given the appropriate contact information for further discussion.

5/18/2015 Delivery Issues
5/18/2015 Problems with Product/Service
5/18/2015 Delivery Issues
5/18/2015 Delivery Issues
5/15/2015 Billing/Collection Issues
5/15/2015 Problems with Product/Service
5/11/2015 Delivery Issues
5/11/2015 Advertising/Sales Issues
5/11/2015 Delivery Issues
5/8/2015 Problems with Product/Service
5/8/2015 Delivery Issues
5/8/2015 Delivery Issues
5/4/2015 Delivery Issues
5/4/2015 Problems with Product/Service
5/4/2015 Delivery Issues
5/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was buying a truck at the dealership and I didn't have insurance. Well I had to have insurance due to the fact that I was getting a loan from a bank. They had a rep their from Allstate that was helping me. He came over and got the info he needed to get me a quote. Once he came back over he told me the best he could get me is $114 a month. I signed the papers and gave him my banking account info for direct payment. What this rep didn't tell me is that he had enrolled me in the drive wise program and never informed me that he did so and the paper work I sign didn't have that info on it.I had gotten an email about the drive wise program and not knowing that the $114 price depended on me accepting the terms of using this device. I ended up declining the terms and by doing that it unenrolled me from that program. Again not knowing that I was already enrolled in this program and that my $114 a month depended on me accepting the terms. My monthly bill shot up to $140 with no warning and by the time I saw it it was to late and I had already payed it. I called about it and no one seemed to care about the extra $36 I payed. I re-enrolled back in to that program to bring my bill back to $114. I get an email saying my next bill is $127. Still higher than what I had agreed to pay when I signed my paper work. I called them again and they told me that a deductible was changed which made my bill go up. I never asked for anything to be changed nor was I notified that a change was made. They couldn't tell me who did it and keep telling that the bank is the ones the requested the change. I called the bank and asked them. They told me that they didn't request that and that they don't care what my deductibles are. All the bank cared about is if I had full coverage or not. I called the Allstate rep back and told them what the bank told me and then they blamed it on a employee that had been fired. Product_Or_Service: Car Insurance Account_Number: *********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like the $36 that I was overcharged back. That employee never informed me of what he had done and if I had been informed that I was enrolled in the drive wise program I would have accepted the terms when I got that email.I would also like to know that no changes to my policy will be made with out me knowing and approving of said changes. If I do not get the refund of $36 that I was overcharged back then you will have lost my business.

Business Response: Initial Business Response /* (1000, 5, 2015/04/16) */ Contact Name and Title: **** Agency Mgr Contact Phone: XXX-XXX-XXXX Contact Email: *************@allstate.com I take no position and have no recollection of this individual concern. It is part of our process and on the binding paperwork that discount is applied. This discount is one that applies ongoing to his policy. I have no issue with refunding $36 dollars. But if does not wish to take part in drivewise program what he was "overcharged" is his new 6 moth premium. He is not able to receive that discount. Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) You never said how you will give me back the $36. Will it go back on my debt card or will it be credited to my account. Final Business Response /* (4000, 9, 2015/04/21) */ All you need to do is contact the agency XXX-XXX-XXXX and ill get a check issued to you personally. My name is **** ****** I am the Agency Manager. I'm happy to make this right to keep you as a customer.

5/1/2015 Delivery Issues
4/29/2015 Delivery Issues
4/28/2015 Problems with Product/Service
4/28/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I cancelled by account and the rep would not turn it off so I called customer service and they turned off the service for me. I received a small refund but weeks later got a bill saying final one. I was told by customer service that I was charged a fee just because I shut off easy pay. 2 years ago I cancelled a life insurance policy and they continued to deduct the payment for 6 months until I put a stop pay on it.

Desired Settlement: I want the final bill being sent to me to stop. It is for $34 dollars. My local rep also added my daughter to the policy when I had only inquired about the cost to add her. She said that I was required by law to add her immediately to my policy. When I was shopping other companies for a lower rate. I had been a customer of Allstate for 25 years.

Business Response: Initial Business Response /* (1000, 5, 2015/04/27) */ Thank you for contacting our office regarding Ms. ****'s concerns. Upon further review, it has been determined that the **** Department of Insurance is actively investigating this same issue. The file number for this investigation is CSD-XXXXXXX. We respectfully request that Ms. **** contact the **** Department of Insurance with any questions she might still have. It is our ultimate hope that Ms. **** finds the pending resolution reached by the state to be a satisfactory one. Allstate strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. ****. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

4/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: So I have been with Allstate since high school (XXXX) when I was under my parents policy and it was called Allstate of New Jersey. In 2005 as a young adult I had Allstate Insurance for my two homes, automobile, and personal umbrella policy (4 policies under my name). By 2011 I had Allstate for 9 active Policies (Life, Auto, Umbrella, Motorcycle, 2 Flood Policies, and 3 homeowners policies). My last few years of experience have been horrible. Insurance is good only when you don't need it. Here's the final problem that made me decide to start leaving allstate and transfer all my 9 policies to ***** ***** ****** or whoever. My policies were all set on recurring credit card payments. My credit card company changed my expiration date and my security code due to a suspect fraud issue, but neglected to properly inform me. Shortly thereafter all my accounts that were on a recurring payment plan started to miss payments. So let's focus on Allstate. 02/12/15 - They send a letter with this date advising my credit card was declined. 02/12/15 - They send a letter with this date advising payment is due by 3/4/15. Needless to say I did not get the above two letters in time to act. 03/15/15 - I make online payments to ALL of my multiple Allstate Policies (as the issue affected ALL my policies not just my Auto Policy). 03/16/15 - They send a letter with this date advising that my auto policy was cancelled as of 3/4/15 and that my payment would be refunded. I will note that my auto policy was the only policy out of all the others that were affected which was cancelled. I get and open this letter on 3/31/15 stating that I had no insurance since 3/4/15!!! I call and email Allstate Corporate and my local agent to resolve the problem. I called the 800 Allstate number in the morning, but by the afternoon no one got back to me. So I contacted my local agent. The local agent got back to me within a few hours and told me that my policy would be re-instated and that underwriting wanted the titles to my vehicles?? Ok? So now it was the end of the day so nothing would be done on 3/31/15. 4/1/15 I fax over copies of the records for proof of ownership to our 3 cars. The next call I get from Allstate is that the underwriter said my wife was not listed as an insured driver and that I had to pay premiums from today back to July 2010. My questions What? Why? How Much? What? Yes, she is listed as a "non-driver" Why? Because we had her as the driver for an accident claim in July 2010. How much is that going to cost? Allstate's response, we don't know. WTF? We need to drive to work. We took the day off to resolve this, when will our policy be re-instated? The local agent went back to underwriting and called me back later and said it will be a few weeks. Are you serious? SO IN LESS THEN 30 DAYS FROM A LETTER DATED 2/12/15 (THAT WE GET AND OPEN SOMETIME ON 3/15/15) TO 3/4/15 OUR POLICY IS CANCELLED AND WE WERE LEFT IN LIMBO AND INSTEAD OF FIXING IT ALLSTATE TAKES THE STANCE TO SCREW US OVER EVEN MORE. THIS IS NOT THE FIRST, AND IT IS NOT THE LAST MOST LIKELY. SO WE WILL START TAKING ALL OF OUR POLICIES ONE BY ONE AWAY FROM ALLSTATE. So we are victims twice. First of fraud on our credit cards and then Second by Allstate by placing us in this hardship.

Desired Settlement: Fix our auto policy in a timely manner as to not leave us stranded with no insurance after almost 20 years of being a customer with 9 active Allstate policies.

Business Response: Initial Business Response /* (1000, 8, 2015/04/16) */ Thank you for forwarding Mr. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on April 16, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

4/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was asked to provide proof of insurance with another company, prior to termination of my policy with them. I did so on two separate occasions. A mailed hard copy and via fax. They still have not resolved the payment issue and turned it over to collection. Product_Or_Service: auto insurance Account_Number: XXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) I need to know what my next options are. I have talked to the local Insurance CO and they are essentially blaming it on all state.

Business Response: Initial Business Response /* (1000, 5, 2015/04/15) */ Thank you for forwarding Mr. ****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 4/15/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter.

4/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was charged $702.10 for auto insurance ('13 ***** ***** and '06 ***** ******** Both were full coverage with 500/100 coverage. My coverage dates ran from 2/6/15 thru 4/6/15 WHICH TOTALS 60 DAYS. The math on that equals $11.70 per day or annual premium of $4,270.50. I have a clean record - no accidents on my record / no DUI. My daughter is 19, no accidents/DUI and a straight A student.When I was on my husband's policy (at the same agency) we had 5 cars (one brand new, one was a year old), a brand new motorcycle and a motorhome and our premium through this same company was HALF this amount. Currently my husband has a '14 SUV, a motorcyle and motorhome and pays $80 a month. When asked why this outrageous premium, I wasn't really given much information. They replied that I obviously wasn't happy with them (REALLY????) and perhaps I should find auto insurance elsewhere......(GREAT IDEA) I was cancelled, required to pay the bill, reinstated (can't wait to see that fee) until I find coverage elsewhere. Product_Or_Service: Auto Insurance Account_Number: XXX XXX XXX

Desired Settlement: DesiredSettlementID: Refund This premium is OUTRAGEOUS! When the bill was quoted for a 6th mo. prem (how I have always been billed) & the total was $1533.05, making the premium $255.51/mo (which shocked me considering the previous prem for 5 more 'vehicles' - but that was the cost.) Communication between my husband/the agent/myself was, for all purposes, not good. My husband had mis-information, the agent was not able to contact me (various reasons) and I assumed that the 'transfer' money would cover cost until billed.

Business Response: Initial Business Response /* (1000, 10, 2015/04/16) */ Thank you for forwarding Ms. ****** *********** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on April 16, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

4/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a letter from the Risk Management Depart. from All State Indemnity Company. The letter mail was dated 3/28/15. My husband and I were on vacation, returned home to find this notice in our mailbox. In the letter it states that you can contact your agent with questions. Upon doing so, the representative in the ******* Iowa location was unable to assist me further. I requested my total amount back after mentioning that had someone came to my recidence before taking my money I would have not wasted the time to switch to their insurance company. I requested the full amount to be returned into my bank account. They informed me that it had been automatically returned the amount left as of the cancellation date. She and I went back and fourth on this matter for a few minutes, she again stating there was nothing she could do for me. I think expressed to her that I would like my auto insurance cancelled as well due to this MAYHEM happening. All I asked for was to have the remainder of that balance returned to my family as they waited until two months after we gave them this amount to state they could not offer us insurance. It was a waste of my time and resources. My husband also contacted them and informed them that this action was not customer friendly and that they took us for our money. If this is how an insurance company wishes to handle money and make a buck it is wrong. We will be sure to refer people we know elsewhere. The remaining balance of our auto policy is not yet determind, however I would also like this total amount to be refunded as well.

Desired Settlement: My husband and I wish to receive the remaining amount of the 717.00 for a year long policy on our home, which is 178.00. We cancelled our car insurance as we will not do business with companies that try to undermine their customers. I would also like the remaining amount from those same two month to be returned to us as well.

Business Response: Initial Business Response /* (1000, 5, 2015/04/14) */ Thank you for forwarding Mrs. ****** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on April 14, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

4/27/2015 Advertising/Sales Issues
4/27/2015 Advertising/Sales Issues
4/27/2015 Delivery Issues
4/24/2015 Advertising/Sales Issues
4/24/2015 Delivery Issues
4/21/2015 Advertising/Sales Issues
4/21/2015 Delivery Issues
4/20/2015 Billing/Collection Issues
4/20/2015 Advertising/Sales Issues
4/14/2015 Problems with Product/Service
4/14/2015 Problems with Product/Service
4/14/2015 Problems with Product/Service
4/14/2015 Delivery Issues
4/14/2015 Problems with Product/Service
4/14/2015 Delivery Issues
4/14/2015 Delivery Issues
4/13/2015 Delivery Issues
4/7/2015 Billing/Collection Issues
4/6/2015 Advertising/Sales Issues
4/3/2015 Delivery Issues
4/3/2015 Delivery Issues
4/2/2015 Delivery Issues
3/31/2015 Delivery Issues
3/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Received attached letter in mail and upon reading the letter I was told by my agent's office that my "refund" was applied to my current account. I let him know that I received a letter telling me about my refund and needed to receive my refund in a check form and not applied to my bill..I was told that other customers had requested the same, but by calling the home office they had to tell them that no checks were being issued. I informed him that that was no refund as explained in my letter. If there was going to be account adjustments then there was no need to inform me of getting a refund. I called the home office and was told many reasons why I would not would get a refund, regardless of what my letter said. I have been dealing with Allstate for about twenty years and have been satisfied; however, when my insurance company began to deal with me in this matter I have to question them. A refund has been a refund and an account adjustment is an account adjustment. To find out that you have been paying premiums accordingly and then oops we made a mistake and took all this money from you and we apologize..sending you a refund but it turns out you still keep MY money that you OVERCHARGED me for by paying my bill that I have been paying..Is that crooked business tactics and fuzzy math?? Please inform me..THank you very much Product_Or_Service: auto insurance coverage Account_Number: *********

Desired Settlement: DesiredSettlementID: Refund To get an actual refund to me as stated in their letter to me.

Business Response: Initial Business Response /* (1000, 10, 2015/03/26) */ Thank you for forwarding Ms. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 3/26/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 12, 2015/03/31) */ Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) 1 message ****** ****** <**********@gmail.com> Mon, Mar 30, 2015 at 5:25 PM To: "Better Business Bureau (Do Not Reply To This Email Address)" <***********@bureaudata.com> First thank you for all the assistance that you have given my matter..I did receive a letter from Allstate (attached) and like I figured, they apologized and explained how they applied my refund to my outstanding bill. I already knew that anyway,,I am NOT satisfied with what they did and in reality there is nothing that can be done to get my final request..My husband and I have decided that when this term of coverage is over; we will NOT be renewing our coverage with Allstate! Again, I thank your office for great assistance and appreciate your wonderful service to the public. Sincerely ****** ******

3/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My name is *****************, I have a six month contract with Allstate insurance and my contract will be end May 18. On March 11,2015 I received a letter from Allstate stated that my insurance will be increase to $1,370.68 from $786. 20 for six months. The change will take effect as March 3,2015 with an increase of $247.60. I contacted the local agent about the change, he stated that he add my daughter to my insurance as a third driver since she has a license. I explained to him that my daughter is living at ****************** university in ******** and when she 's home once on a while, she does not drive my car. He replied, he can't not take her off, even I wasn't adding her to my policy. I feel this is injustice, my daughter has a license, but she's not driving. Account_Number: 9**********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my daughter name to be remove from my policy and not be charge for her as 3/20/2015 which is my next monthly payment.

Business Response: Initial Business Response /* (1000, 5, 2015/03/20) */ Thank you for forwarding Ms. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 3/20/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she *** have experienced in this matter.

3/31/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I just opened my mailbox and found a collection notice from Credit Collection Services. It states I owe $66.86 to Allstate. This bill is supposedly for a past due insurance payment on my homeowners insurance policy. This is an error by the office of **** ******* because I never have had a homeowners insurance policy with them. I only have an auto insurance policy with them. When I signed up for the auto insurance the agent said I would receive a discount on the auto insurance if I had a homeowner's policy. I explained I was interested but my current homeowners insurance was already paid through out the year. She offered the discount anyways and it was to be switched when my current policy ran out. Some months went by and I received a bill from Allstate for homeowners insurance I called explained the situation and it was supposedly resolved but they continued to send a past due notice. I had called again and was told to ignore the billing it would be straightened out. I now have a collection notice in front of me and Im still trying to straighten this mess out. Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Not applicable I would like assistance with resolving my now damaged credit.

Business Response: Initial Business Response /* (1000, 10, 2015/03/20) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on March 20, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

3/30/2015 Advertising/Sales Issues
3/30/2015 Advertising/Sales Issues
3/30/2015 Delivery Issues
3/30/2015 Advertising/Sales Issues
3/30/2015 Delivery Issues
3/30/2015 Delivery Issues
3/26/2015 Delivery Issues
3/24/2015 Delivery Issues
3/24/2015 Delivery Issues
3/24/2015 Problems with Product/Service
3/23/2015 Advertising/Sales Issues
3/23/2015 Problems with Product/Service
3/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is the worst company I have ever had to deal with. I was in an accident 5 months ago. It took them far too long to declare my vehicle a total loss. I had to call repeatedly and argue to keep a rental car until while they declared my car a total loss. I have medical bills now in collection from this accident. My agent has said she "cannot seem to collect a signature" for my missed work compensation. She fails to return any of my phone calls. I have been ignored for a month now. I have repeatedly asked for a settlement offer. I have called to get her supervisor's number and they give me the main Allstate 1-*** number! Account_Number: 0*********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want them to do their job and give me a settlement offer.

Business Response: Initial Business Response /* (1000, 10, 2015/03/12) */ Thank you for forwarding Ms. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 3/12/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

3/23/2015 Problems with Product/Service
3/23/2015 Problems with Product/Service
3/20/2015 Delivery Issues
3/20/2015 Problems with Product/Service
3/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We have been with all State Home and Auto Insurance for approximately 2 years and have not had any claims, incidents, accidents or tickets and this year they were rising up the premiums by $130.00 USD a month on four vehicles we have insured with them. After discussing the issue with the local office in El Paso, TX. We were told that an adjustment would be requested from the All State Office at State level. When the new quotes came back, we were told we were getting a discount. So from $232.19 USD we were paying a month, it went up to $298.00 USD a month. Unless my math is wrong, I received an increase of $65.81 USD a month, not a discount. The office of ************* couldn't explain to me how these numbers came about. They mentioned that at State level, All State rises the premiums and that unfortunately mine went up. Again, As far as I know, I don't have any tickets, no claims so I feel I'm being punished for being a safe driver. Please advise what I can do in this situation. Product_Or_Service: Auto Insurance Account_Number: *********

Desired Settlement: DesiredSettlementID: Other (requires explanation) Keep the same rates for safe drivers. I feel I'm being punished for being a safe driver.

Business Response: Initial Business Response /* (1000, 10, 2015/02/24) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on February 24, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 14, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I finally received a written response from all State through regular mail. Their response is not satisfactory to me because still the premiums for Auto Insurance went up. Again, no incidents, accidents, traffic tickets nor claims for over two years and still the Insurance this year went up. I will file an additional complaint for False Advertisement. Information from complaint #XXXXXXXX: My original complaint was filed on 2/20/2015 with number XXXXXXXX regarding the increase of the insurance premiums for no apparent reason. Now I'm filing an additional complaint for false advertisement based on the TV and Internet Adds where they state that if you are a good driver insurance rates won't go up even if you have an accident (accident forgiveness). I'm adding the initial complaint to this one: Product_Or_Service: Auto Insurance Account_Number: XXXXXXXXX DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Other (requires explanation) Reduce Auto Insurance Premiums or at least have same costs as previously charged. Final Business Response /* (4000, 16, 2015/03/06) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on March 6, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

3/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: After charging my checkig account without bein authorized, I contacted my agent to change payment amount. Allstate then charged my account for the original amount again. When the agency refused to take responsibility for the fees I incurred from their error i Calceled my policy, yet continue to receive bills for said policy. The cancellation was done via email and confirmed by the agency yet did not happen. I started the formal complain process through allstates main 800 number and got In contact with a specific representative to handle my issue. Said representative does not return phone calls or voicemails and I have now had to put an ACH debit flag on my checking account to avoid allstate charging me for the insurance policy that I did not renew as I am insured elsewhere

Desired Settlement: Cancel my automotive policy back to the date I attempted to cancel and stop sending me bills, reminder emails, and phone calls. I also still wouldn't mind the $70 in fees I incurred act from the agent error after I provided bank documentation as requested.

Business Response: Initial Business Response /* (1000, 5, 2015/02/27) */ In response to the recent BBB Case, outlining issues with Allstate Insurance, please find our reply as follows. On June 11, 2014 the complainant/insured obtained a six month auto policy as new business with our agency. The authorization for the processing of the six month automatic premium was approved with the insured providing the required banking information. This transaction allowed a full payment discount on his policy. The review of this discount and processing was confirmed with the complainant/insured. Renewal documents were made available on December 8, 2014 electronically via email per insured request address. This document included the total six month premium amount, scheduled payment date of December 29, 2015 and listed payment method. After two attempts to process the request was returned as NSF on January 9, 2015, with no payment received on the account. As to date we show no payment received on this policy for the renewal and no fees taken via Allstate. The policy has been cancelled at the complainant/insured request as of January 21, 2015. Initial Consumer Rebuttal /* (3000, 7, 2015/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) None of my issues were addressed in the above response. I just received a collection notice today (2/27/15) for the above mentioned account. I have filed a formal complaint process through allstate with representative "*******" with no returned phone calls after repeated voicemails. Last week I also spoke with a representative who assured me she'd go over the issue with ******* and get back to me. The payment was returned via my bank on January 9th because the entire amount was obviously not on the account. I did not authorize allstate to automatically renew this policy with a paid in full amount. My complaint process started early January, as soon as I saw the entire $800+ charge attempting to hit my checking account after I had contacted my local agent requesting to go to a monthly plan. After a lengthy phone call I was told they would follow up with me on the following Monday because her computer system would not accept the change. I didn't get a follow up phone call until the following Friday and in the meantime allstate attempted to debit my account for the entire amount, again causing me another $35 overdraft fee. After my agent wouldn't fix the issue I terminated the policy and in my hand, at this moment, I'm holding a "auto policy cancellation notice for non-payment of premium" notice dated 2/19 stating "if you want your insurance coverage to continue and do not want it to cancel please make sure we receive the minimum amount due by the end of the day on March 10,2015 or your policy will cancel at 10:01 am standard time on March 11". So to me, I still have a policy and have a collection notice. I spoke with a very helpful representative this evening saying this is most likely an amount due between the renewal period and the cancellation date. I Would be in agreement to be liable for that amount, less the $70 in fees I incurred thanks to my local agents incompetence and the lack of communication by Allstate as a whole. According to this notice just received the past due is of $93.53 (due February 11). So I'll gladly pay $23. At no point will I pay the new amount of $181.74 listed on this document, as the response above puts us in agreement that the policy was terminated at my request in January. Final Business Response /* (1000, 12, 2015/03/09) */ The stop collection and reversal check fees were both processed on Friday 2/27/15. The revised ebill (collection notice) that was sent on 3/2/15 reflects the prorated premium of $190.45 this amount is based on coverage from 12/11/14-1/21/2015. ( Again less the $25.00 check fee) This bill can be revised with proof of coverage for the above mentioned timeframe.

3/17/2015 Delivery Issues
3/16/2015 Billing/Collection Issues
3/16/2015 Guarantee/Warranty Issues
3/16/2015 Problems with Product/Service
3/16/2015 Problems with Product/Service
3/13/2015 Advertising/Sales Issues
3/12/2015 Delivery Issues
3/10/2015 Advertising/Sales Issues
3/10/2015 Delivery Issues
3/10/2015 Delivery Issues
3/9/2015 Delivery Issues
3/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On February 8, 2015, a storm hit the bay area with winds of up to 50 to 60 miles and damaged the fence located on the property located at *** ******* Drive, ********** CA XXXXX.I contacted the Allstate Insurance Claims Office and filed a claim. After all the information required by Allstate was received, they said the amount of the claim is $2,177.20. After I submitted a bid the amount was dropped to $624.70 because the proposal I submitted to them was too low so they now refuse to honor the original amount given even though the bid is higher than $2,177.20.

Desired Settlement: DesiredSettlementID: Refund I would like to receive the check in the amount of $2,177.20 because Allstate said I would receive this amount and they would send me a check.

Business Response: Initial Business Response /* (1000, 10, 2015/03/02) */ Thank you for forwarding Ms. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 3/2/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

3/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The insurance policy contained numerous errors and coverage was less than I already had with my present insurance co., but costing me about the same amount of money. I spoke with Mr. Kyle ******** on 1.13.15 and told him to cancel the policy. The policy didn't go into effect until 1.14.15. The errors and policy were never changed/corrected. I e-mailed Greg ***** the agent to cancel the policy on 1.15.15 and I have been ignored.

Desired Settlement: Cancel the policy and refund my money.

Business Response: Initial Business Response /* (1000, 5, 2015/02/02) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 2/2/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) At no time was the policy treated as canceled. Instead I received two copies of the policy in the mail, solicitations to take out life insurance, a deduction from my escrow account for Allstate homeowners insurance and a schedule of monthly payments. Following is the e-mail letter. Date: Tuesday, February 3, XXXX X:XX AM From: ****** GREG (Agent) <************@allstate.com> To: **********@*****.rr.com <**********@*****.rr.com> Subject: RE: refund The cancellation was processed quite some time ago as you requested. It comes from Allstate corporate and typically takes 7-10 business days to process the refund. I have also replied to your unfounded accusational emails and the BBB complaint that you filed. I am not quite sure what you are up to, or if you have some sort or game you are trying to play, but we have never done anything other than what you have asked us to. If there is anything else you need, please let me know. Otherwise, i wish you the best. Thank you Sent from my ******* phone using ********* (www.*********.com) Original Message From: **********@*****.rr.com **********@*****.rr.com Received: Tuesday, 03 Feb 2015, 8:39AM To: ****** GREG (Agent) ************@allstate.com Subject: refund Mr. Gregory ***** I have heard from my bank that your co Final Business Response /* (4000, 11, 2015/03/02) */ Thank you for contacting our office regarding Mr. ******'s concerns. Upon further review, it has been determined that the New York Department of Insurance is actively investigating this same issue. The file number for this investigation is CSB-XXXXXXX. We respectfully request that Mr. ****** contact the New York Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ****** finds the pending resolution reached by the state to be a satisfactory one. Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ******. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

3/4/2015 Delivery Issues
3/4/2015 Delivery Issues
3/4/2015 Delivery Issues
3/2/2015 Delivery Issues
2/27/2015 Delivery Issues
2/26/2015 Problems with Product/Service
2/25/2015 Delivery Issues
2/24/2015 Problems with Product/Service
2/23/2015 Problems with Product/Service
2/23/2015 Problems with Product/Service
2/23/2015 Problems with Product/Service
2/23/2015 Delivery Issues
2/23/2015 Advertising/Sales Issues
2/20/2015 Advertising/Sales Issues
2/20/2015 Delivery Issues
2/18/2015 Delivery Issues
2/17/2015 Billing/Collection Issues
2/17/2015 Delivery Issues
2/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a 2006 ********** financed by **************** Credit Union, on 8/16/14. Called my local Allstate office **************** Jr. to find out what I need to supply to remove a 1999 ********** and add the 2006, vehicle ID ***************** financed through the Credit Union. ****** informed me that the 2006 was automatically covered and needed to bring in the Registration in my name or the Bill of Sale. My credit Union did not provide a Bill of Sale on 8/16/14. I went to the bank several times to get the proper paperwork and finally got a copy of the Bill of Sale on 9/20/14. I took the paperwork from **************** Credit Union to the Allstate office at ***************** CA 91945 to have a 1999 Ford ********** Vehicle ID **************** removed and the 2006 Ford ********** added effective 8/16/14. ****** G. ******* was not able to modify my Auto Insurance Policy *********** while I waited because the Account was locked by a corporate Allstate agent that had added my 19 year old son ******* W. ***** to the policy (without a request to add) - (I had called for a quote only in June). ****** gave me a print out of a Temporary California Proof of Insurance Card by NAIC #***** Temporary Policy # ********* for the 2006 ********** Vehicle ID listed above; Effective 8/16/2014 Expiration 05/17/2015 I gave ****** the CA DL number of my son and his address at college (************************** 1 Grand Ave) so Steve could get a statement from my son in order to remove ******* from the policy and allow ****** to regain access to my policy *********. ****** ******* / Allstate sent proof of Insurance to **************** Credit Union Insurance Tracking Center in Ft Worth TX at Fax **************. The Proof of Insurance provided by Allstate showed the 2006 ********** added effective 9/22/2014. After CA Coast reviewed the Proof of Insurance effective 9/22/14 - CA Coast sent me (***** *****) a letter stating that I would be issued a Collateral Protection Insurance (CPI) for $145 unless I could provide proof of continuous Auto Insurance for the term 8/16/14 to 9/22/14. When I questioned ****** on the start date he said in order to change the start date he would need to remove the 2006 ********** and then re-add the 2006 **********; I said that was acceptable to me and if it included a pro rated cost I would pay that. Allstate has not been able to send proof of Insurance effective 8/16/14 for the 2006 ********** in the Names of ***** D and ******* L *****. Therefore CA Coast has added $415 to my Auto Loan for the CPI coverage for the gap from 8/16/14 to 9/22/14. Allstate Corporate will not approve the local office's request to create a Proof of Insurance with effective date 8/16/2014 CA Coast branch manager ************** has been communicating with the local Allstate office to request the specific document needed to remove the CPI. Allstate was able to provide a Proof of Insurance for the 2006 ********** effective 05/17/14 to 11/17/2014 - this does not satisfy the CA Coast CU Tracking Center. NOTE the Temporary Proof of Auto Insurance shows effective 8/16/2014 but the Policy is dated effective 9/22/14 - Hence the problem

Desired Settlement: Still request a Proof of Insurance statement to ********************* Insurance Tracking Center at P.O Box ************************** at Fax 1-************ showing coverage effective 8/16/14 with CA Coast as lien holder, or at least provide Proof of Auto Insurance 29 days prior to 9/22 (e.g. effective 8/24/14) The phone number of the CA Coast Ins Tracking Center is 1-************ My CA Coast loan number is *********

Business Response: Initial Business Response /* (1000, 5, 2015/02/04) */ Thank you for forwarding Mr. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on February 4, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

2/16/2015 Advertising/Sales Issues
2/16/2015 Advertising/Sales Issues
2/16/2015 Problems with Product/Service
2/16/2015 Delivery Issues
2/13/2015 Delivery Issues
2/13/2015 Problems with Product/Service
2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I wanted to bring to your attention an issue that I am having with Allstate Insurance that I'm sure is widespread. I own a townhome in Lockport, IL, that experienced a fire on October 11th, 2014. When I took out my renters policy, the insurance agent never reviewed my by-laws to ensure that I was properly insured to cover what the townhome association would cover in the event of a loss versus what I would have to insure. When I had the fire, the structure adjuster came out and told me I was underinsured. When I questioned my agent, he said not to worry that I would be covered by an Errors and Omission policy that all insurance agents are required to have. Fast forward to getting the quote on damages, I was short. The agent filed the Error and Omissions and Allstate investigated. They came back and denied my coverage extension to properly do the repairs I needed. When I questioned the agent, he got unprofessional and aggressive with me. I told him he said that it would be covered no matter what and he admitted he only said that because he didn't know what else to say. He also told me he didn't ever look at my policy when it was issued, because "he has over 4000 clients and he can't write all the policies". I told him that he should have less customers and that as my insurance agent, I am coming to him for a professional opinion and if I didn't want to be properly insured, I would buy my insurance online. When I first contacted him about the lack of coverage, he said it was equally both of our faults, but after Allstate's investigation, his story changed and he told me that it was my fault for purchasing a bad policy. If I was going to take out insurance, I would've taken out enough to cover my entire house. I am angry and think a lot of Illinois consumers would be in a similar situation with their townhomes and condos. Also, when Allstate did their internal investigation, we were denied the extra money we needed. They interviewed both us and the agent and the office person who wrote the policy. Of course the agency would say whatever they had to to save face. I am beyond mad and think Allstate should be held accountable. The Allstate claim number is XXXXXXXXXX. The date of loss was 10/11/14. The policy number is XXXXXXXXX The agency is **** ******** in ********* IL. Phone is (XXX)XXX-XXXX.

Desired Settlement: I want the money needed to repair my house (approx. 8-14K) and an apology.

Business Response: Initial Business Response /* (1000, 5, 2015/01/22) */ Thank you for forwarding Ms. ***********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 1/22/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 7, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received a letter from Allstate at this time addressing my concerns. Final Consumer Response /* (4200, 11, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is unacceptable because there are inaccuracies in the letter. The letter describes what happened from the agent's office and the facts are not the way that the policy was written. Please contact me to discuss. Final Business Response /* (4000, 13, 2015/02/10) */ We have addressed all Mr. ***********'s questions appropriately according to our guidelines and the Rules and Rates we have filed with the Department of Insurance. No monies will be refunded. Thank you for contacting Allstate.

2/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for Allstate insurance through ****** ********* office on 07/29/2014 when transferring my residency to North Carolina. I spoke with ****** **** on 7/28 and was signed up without a problem. I asked on the phone and via email if any additional information was needed from me in order complete my insurance coverage and they responded with only pages 2 and 6 out of there coverage document needing to be signed and returned. During my sign up, no one told me that once I received my NC State license that I would need to fax a copy back to the office within 30 days or my coverage would be discontinued. On 9/04/2014 they sent A SINGLE LETTER stating my coverage was cancelled, which I unfortunately did not get until 2 weeks later. When I then immediately called and spoke with Ms. ****** she admitted over the phone that it was the mistake of the ****** office for the lapse in coverage and my coverage would be retroactively reinstated. A week after this (9/30/2014) I get a call stating that I will have to pay for time in which I WAS UNKNOWINGLY UNINSURED. At that time I told them I would be seeking insurance elsewhere and immediately signed up with ***** ***** They again tried to bill me after cancelling my policy and so I sent another email on 11/04/2014 in regards to the phone conversation of cancellation on 9/30/2014. They did not respond to this email. I finally spoke with an Allstate agent again from the ****** office on 1/16/2014 who informed me that they would be charging me for a policy held until November. I informed her that per my dissatisfaction I never signed a form reinstating my coverage after their initial cancellation and had immediately transferred away from this office once it was informed that additional payment would be required. Product_Or_Service: Auto Insurance Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund In order to resolve this I would like the bill to be immediately removed from my account.

Business Response: Initial Business Response /* (1000, 10, 2015/01/27) */ Thank you for forwarding Ms. ***************'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on January 27, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

2/9/2015 Advertising/Sales Issues
2/9/2015 Delivery Issues
2/9/2015 Delivery Issues
2/6/2015 Problems with Product/Service
2/4/2015 Problems with Product/Service
2/4/2015 Delivery Issues
2/2/2015 Problems with Product/Service
2/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Calling me after 8 p.m. two nights in a row. First call I say I have insurance and i'm not interested. The woman was rude, and didn't care, she said she will transfer me to an agent anyway. I said no. And she insisted very rudely. I was called THE NEXT DAY at 8:52. How is it alright for a company to act this way? Who calls at this time? Who puts mean rude people on the phone to ruin peoples nights? I will report All state every time they call. Take me off the call list immediately. Oh, and I will never choose this insurance company in my life with business practices like this.

Desired Settlement: Take me off your call list. I will report All State everytime they call.

Business Response: Initial Business Response /* (1000, 5, 2015/01/21) */ Thank you for forwarding Ms. ****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 1/21/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

1/29/2015 Problems with Product/Service
1/27/2015 Delivery Issues
1/27/2015 Delivery Issues
1/27/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: At the end of my auto insurance term for another company that I had been with for several years, I decided to shop around to save some money. Note that I had accrued approximately $50/mo in loyalty discounts from this insurance provider. I found Allstate, specifically the agent in St ******* on ********** and 36, and had been given a quote of about $40/mo less than I was paying with the previous company. I decided to jump on the offer, and after 3 months with Allstate I received a letter saying if I do not send in report cards for my fiance and myself we will loose our good student discount of about $50/mo. We are not students, nor was I ever informed I would be getting this discount or asked if I was a student. Now it is too late to switch back to my previous provider because I have lost my loyalty discounts (which now would be at about $65/mo). When I called my Allstate agent to ask about this matter, I was informed that Allstate automatically gives the discount to everybody under 25 years of age, then if they are not students it is taken away after 6 months. This to me is a very shady business practice, and if an agent does not inform a new customer that they will be losing the discount it turns this situation into a real "bait and switch". I am now stuck paying a higher premium no matter where I go, and Allstate is not willing to continue the discount to resolve the issue. I will be leaving Allstate and going back to my previous provider even if they quote me a higher rate. I want nothing to do with a company that has shady business practices like this (even if that was not the intention), and had no such issues with my previous provider. Product_Or_Service: Auto Insurance Policy Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) The true resolution I want would be for Allstate to continue the good student discount, or apply another discount to keep my premium the same. I have spoken with several agents and this apperently is not something they can offer, so unless they change their policy and offer me the discount I will just go back to my old provider and call this a lesson learned.

Business Response: Initial Business Response /* (1000, 5, 2015/01/16) */ Thank you for forwarding Mr. ***** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 1/16/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter.

1/26/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I CALLED A COUPLE WEEKS BACK TO LET MY AGENT KNOW I SWITCHED TO A DIFFERENT INSURANCE COMPANY. THEY LADY THAT ANSWERED THE PHONE TOLD ME MY POLICY WOULD AUTOMATICALLY CANCEL IF I DID NOT PAY THE NEXTS MONTHS BILL DUE TO THE FACT I HAVE PROGRESSIVE NOW. THEN TODAY MY AGENTS OFFICE CALLS ME BACK ASKING FOR PAYMENT OR THEY WOULD SEND ME A BILL... WHEN I ASKED WHY AM I BEING TOLD DIFFERENLY NOW "AFTER THE FACT". WHEN I DID THE RIGHT THING AND CALLED MY AGENTS OFFICE TO LET THEM KNOW I SWITCHED COMPANIES....THE PEOPLE THERE DO NOT NOW WHAT THEY ARE DOING, IM VERY UPSET AND I BETTER NOT GET A BILL OR IM GONNA PICKETT THEIR OFFICE WHICH I HAVE A RIGHT TO DO. THEY TOLD ME ONE THING NOW THEY MUST HONNER IT. PERIOD.... Product_Or_Service: AUTO INSURANCE Account_Number: XXXXXXXXX XX/04

Desired Settlement: DesiredSettlementID: Other (requires explanation) DO NOT BILL ME AND A LETTER OF APPOLOGY...

Business Response: Initial Business Response /* (1000, 10, 2015/01/14) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on January 14, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter.

1/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company has taken fault for an auto accident which damaged vehicle. The company has promised on more than one occasion to send a check to repair the vehicle. Accident happened in October 2014. Check has still not arrived to cover vehicle damaged.

Desired Settlement: All repairs to vehicle to be paid for.

Business Response: Initial Business Response /* (1000, 5, 2015/01/13) */ Thank you for forwarding Mr. ****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 1/6/15 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

1/26/2015 Billing/Collection Issues
1/26/2015 Billing/Collection Issues
1/23/2015 Billing/Collection Issues
1/23/2015 Delivery Issues
1/20/2015 Billing/Collection Issues
1/20/2015 Billing/Collection Issues
1/20/2015 Problems with Product/Service
1/19/2015 Problems with Product/Service
1/16/2015 Delivery Issues
1/15/2015 Problems with Product/Service
1/15/2015 Advertising/Sales Issues
1/13/2015 Billing/Collection Issues
1/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was quoted over the phone a auto and motorcycale policy. The coverage was not as per discussion when binder was received. I was was quoted auto and motorcycle coverage. I read off the existing coverage in detail to the allstate agent. I wanted the exact coverage as the existing **********. The amount quoted was less then **********. The agent required a deposit to start the policy. Upon receiving the deposit, the agent canceled the ********** policy on a three way call. Upon getting the binder I notice that I was lacking the Uninsured Bodily Injury coverage. Upon calling the agent, We discussed this issue. I was advised that I had $10,000 in PID coverage and if needed my personal insurance would kick in and cover the balance. He replied that we discussed that and I advised him that I wanted the $50,000 coverage as to **********. The agent replied he could add it to the policies for a extra, which then made the allstate policy higher per year then the existing ********** policy. I replied that it wasn't the same as we discussed and I was going to cancel and was within the 30 days and looking for a refund.I was told to wait a couple weeks that the discounts had not posted. I was told by the agent that if I wanted a refund that I needed to sign the forms that I didn't want the Uninsured Bodily injury coverage. I ask why I had to sign it, if I didn't want it? His reply was well you have the PID and personal insurance and give him 6 months. With 6 months of the plug in recorder in each vehicle my payments would drop to being equal to the **********. I replied that, why would I want to give him 6 months if he couldn't give me what I asked for. I specifically read off the Coverage details from the ********** policy. Before He called ********** to cancel, I specifically asked that the identical coverage as **********. I was assured that it was the same. I advised the agent that why would I drop the Bodily Injury, since I had it for 7 years with **********. I was assured that if I was not satisfied that I could cancel and get a full refund on the deposit amount. In closing I wasn't in such good hands! Why is it that I couldn't get a binder before canceling the **********. I advised I don't have a fax and very limited on computer since it is a work computer. I kept getting replies to just wait, the discounts would eventually take effect. Why would I want to deal with someone that mislead me in the beginning and find out when I needed them I didn't have what I thought. I also contacted the main office. The second time I was told a complaint wasn't filed. I file a complaint the second time. I was advised both times that I would receive a call from corporate within 24 to 48 hours and to this date have not received a return call from Complaint department. I was told a check had been mailed. No check has been received. I received a call from the agent that the full refund had been deposit back to my debit account. Upon checking my debit only a partial payment had been deposited back for the amount of $118.41 of the $339.63 was received. I am also looking at filing with the Florida State Insurance Commission if this cannot be resolved.

Desired Settlement: I am looking for the difference in the amount that was not returned on the three vehicles. Policy # XXX-XXX-XXX Motorcycle Policy # XXX-XXX-XXX ***** and ***** I was assured the policy was the exact coverage as the ***** ***** If I was not happy I could cancel for a full refund.I reinstated the ***** *****

Business Response: Initial Business Response /* (1000, 10, 2015/01/02) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on January 2, 2015 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

1/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I moved my easy pay date to the 26th after the last payment, I cancelled on the 19th because the neglected to tell me my rates would go from 120 to 180 without reason. The took out the 15.98 for renters which has overdrawn my account. I want my money back into my account.

Desired Settlement: DesiredSettlementID: Refund I want the money put back into my account since I moved the date from the 18th to the 26th and cancelled on the 19th

Business Response: Initial Business Response /* (1000, 11, 2014/12/31) */ Thank you for forwarding Ms. **********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 12/31/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

1/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Allstate representative said I didn't need to worry about being billed related to a policy I never finalized. Now 2 mo later I have $30 debt. During the purchase of a new vehicle, I was going to use Allstate. However I found a better deal elsewhere, and never finalized the policy with Allstate. Now two months later they are sending collection letters stating they will put a $30 dollar charge against me on my credit reports for a policy I never finalized. No one wants to own up for this mistake, and they are trying to pass it on to me to pay for a policy I never used.

Desired Settlement: Remove the $30 invoice, and remove the collections notice to the agency this has been sent to for "collections". Then followup with me with documents saying this has been taken care of.

Business Response: Initial Business Response /* (1000, 5, 2014/11/12) */ This is not my customer as I am an agent in *******, I do not hold a auto license in ***** and therefore, I can't write auto policies in ****** I encourage the consumer to call 1-800-Allstate or his agent to resolve this matter. Final Business Response /* (1000, 23, 2014/12/30) */ Thank you for forwarding Mr. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 12/30/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

1/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been unable to contact our agent for some time. Multiple attempts to reach the office regarding claim issue and appeal process have gone unanswered. I have had 0 help with my policy or questions when they arise from the agent and need to respectfully request to change agents effective immediately. I have ongoing concerns regarding communication with my agent and not a satisfied customer. please move my policy to another agent office in my area immediately as requested. I started contacting the agent in January 2014 and left 5 voicemails, sent 2 letters by **** with no response from the office. In March 2014 I filed a claim which was subsequently denied. During the claim process I attempted to contact the agent office on a weekly basis, only 1 call was returned and voicemail was left stating "contact claim processor for assistance". Claim was denied in April 2014 and I attempted to contact the agent office repeatedly with no response. I have yet to receive satisfactory responses from the agent ever since.

Desired Settlement: Move my policy to another agent in the area of residence as requested multiple times.

Business Response: Initial Business Response /* (1000, 5, 2015/01/12) */ Thank you for contacting our office regarding Mr. *******'s concerns. Upon further review, it has been determined that the ********* Department of Insurance is actively investigating this same issue. The file number for this investigation is XXXXX. We respectfully request that Mr. ******* contact the ********* Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ******* finds the pending resolution reached by the state to be a satisfactory one. Allstate Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. *******. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

1/12/2015 Problems with Product/Service
1/9/2015 Advertising/Sales Issues
1/8/2015 Delivery Issues
1/7/2015 Problems with Product/Service
1/7/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Account XXX-XXX-XXX Policy renewed on 10/16/14, premiums paid via automatic withdrawal on the 15th of every month. October premiums paid. I switched insurance companies on 11/14/14, and the new company promised to notify Allstate. On 11/18/14, my credit union notified me that Allstate was attempting to withdraw money for insurance premiums. I immediately called my agent, ****** ******* in ******** *** and cancelled the policy. On 11/21/14, I received a $6 premium refund from Allstate. Ms. ******* told me I did not owe any more money to Allstate. On 11/24/14, Allstate successfully withdrew $120.30 (auto) and $56 (renter's) from my account. This was for November's insurance premium. I have since received two bills from Allstate, claiming I owe them $79.92 for my auto policy. My premiums were as follows: $120.30/month for auto, or $4.01/day $56/every 6 months for renters, or .31/day If we use the full 18 days in November that Allstate wants to charge me for, that comes to a total of $72.18 for my car and apartment. They took out $176.30, or a difference of $104.12. Im sure Allstate has 99 different ways to figure out what's owed to whom, but what I know is they took out for November, it got paid, I owe nothing, and I should be due a refund.

Desired Settlement: I would like the bill from Allstate and all collection activities ceased. I would like the refund sent to me.

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ Thank you for contacting our office regarding Mr. ***** concerns. Upon further review, it has been determined that the ********* Department of Insurance is actively investigating this same issue. The file number for this investigation is XXXXXX. We respectfully request that Mr. ***** contact the ********* Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ***** finds the pending resolution reached by the state to be a satisfactory one. Allstate Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. *****. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

1/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made the mistake of agreeing to an insurance quote. I told them I wasn't interested in their services. But now they won't stop calling. Several times I've asked they put me on their "NO CALL" list. They say ok then pass my number on and every few days I get another call from a different location. This has been ongoing for almost a year now.

Desired Settlement: STOP CALLING !!!!!!

Business Response: Initial Business Response /* (1000, 8, 2014/12/23) */ Thank you for forwarding Ms. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on December 23, 2014 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

1/5/2015 Delivery Issues
1/5/2015 Advertising/Sales Issues
1/2/2015 Advertising/Sales Issues
12/29/2014 Problems with Product/Service
12/29/2014 Delivery Issues
12/29/2014 Delivery Issues
12/24/2014 Advertising/Sales Issues
12/22/2014 Delivery Issues
12/22/2014 Delivery Issues
12/22/2014 Problems with Product/Service
12/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Problem date: September 20,2014. Claim filed: September 20,2014. Claim no.XXXXXXXXXX XKM. Policy no.XXXXXXXXXXX.

Desired Settlement: To pay the amount it takes to get clothes out of cleaners from being restored and cleaned which is $3,275.

Business Response: Initial Business Response /* (1000, 5, 2014/12/09) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 12/3/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

12/17/2014 Billing/Collection Issues
12/16/2014 Billing/Collection Issues
12/16/2014 Advertising/Sales Issues
12/12/2014 Problems with Product/Service
12/11/2014 Problems with Product/Service
12/8/2014 Advertising/Sales Issues
12/8/2014 Billing/Collection Issues
12/8/2014 Advertising/Sales Issues
12/8/2014 Delivery Issues
12/5/2014 Advertising/Sales Issues
12/5/2014 Problems with Product/Service
12/5/2014 Problems with Product/Service
12/5/2014 Advertising/Sales Issues
12/3/2014 Advertising/Sales Issues
12/1/2014 Delivery Issues
12/1/2014 Billing/Collection Issues
12/1/2014 Problems with Product/Service
12/1/2014 Problems with Product/Service
12/1/2014 Delivery Issues
12/1/2014 Delivery Issues
12/1/2014 Billing/Collection Issues
11/24/2014 Problems with Product/Service
11/21/2014 Advertising/Sales Issues
11/21/2014 Advertising/Sales Issues
11/19/2014 Delivery Issues
11/19/2014 Delivery Issues
11/18/2014 Problems with Product/Service
11/18/2014 Delivery Issues
11/18/2014 Problems with Product/Service
11/17/2014 Billing/Collection Issues
11/17/2014 Delivery Issues
11/17/2014 Billing/Collection Issues
11/17/2014 Billing/Collection Issues
11/17/2014 Billing/Collection Issues
11/17/2014 Billing/Collection Issues
11/14/2014 Billing/Collection Issues
11/14/2014 Advertising/Sales Issues
11/13/2014 Delivery Issues
11/13/2014 Advertising/Sales Issues
11/12/2014 Delivery Issues
11/11/2014 Advertising/Sales Issues
11/11/2014 Problems with Product/Service
11/11/2014 Delivery Issues
11/11/2014 Delivery Issues
11/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My husband and I had home insurance through this Allstate office for our home in XXXXX ******* ****** Rd. Spc **** ****** Country XXXXX. We sold the home at the beginng of December 2013. We called to cancel the insurance, and we were told it will be cancelled right away and our credit card will not be charge anymore. Our card keep getting charge for months after this, after many calls and none able to help us, finally in May 2014 someone told us that we needed to fill out some paperwork and send back. We sent the paperwork back to get our insurance cancelled and our refund. Still we have not heard anything back from them, and none is responding any of our calls or emails. We haven't own that property since December 15, 2013 is almost July and this issues has not been solved and none seem to care about returning our money. We did not authorized for them to keep charging our card since December.

Desired Settlement: I would like to get my refund for insurance services I cancelled in December 2013.

Business Response: Initial Business Response /* (1000, 21, 2014/10/31) */ Please provide a policy number so we can further our investigation. Thank you!

11/10/2014 Advertising/Sales Issues
11/10/2014 Problems with Product/Service
11/10/2014 Problems with Product/Service
11/10/2014 Delivery Issues
11/7/2014 Billing/Collection Issues
11/7/2014 Delivery Issues
11/7/2014 Billing/Collection Issues
11/6/2014 Advertising/Sales Issues
11/6/2014 Advertising/Sales Issues
11/6/2014 Problems with Product/Service
11/6/2014 Advertising/Sales Issues
11/5/2014 Advertising/Sales Issues
11/5/2014 Advertising/Sales Issues
11/4/2014 Advertising/Sales Issues
11/4/2014 Delivery Issues
11/4/2014 Advertising/Sales Issues
11/3/2014 Problems with Product/Service
11/3/2014 Delivery Issues
11/3/2014 Advertising/Sales Issues
11/3/2014 Problems with Product/Service
10/31/2014 Problems with Product/Service
10/31/2014 Problems with Product/Service
10/31/2014 Billing/Collection Issues
10/30/2014 Problems with Product/Service
10/29/2014 Advertising/Sales Issues
10/29/2014 Advertising/Sales Issues
10/27/2014 Problems with Product/Service
10/27/2014 Delivery Issues
10/27/2014 Delivery Issues
10/27/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My car insurance premium was raised $590.00 after 2 month . On August 3rd I payed $950.00 for 6 months of car insurance . The agent of Allstate ***** ****** calls me 2 months later and says that my premium has gone up $590.00 extra because I only have 2 years driving in ******* and I have to have 5 years. Which when I first asked them she said 2 years. When I cancelled my policy they only refunded my &450.00.

Desired Settlement: I want full refund for my in convince . It's not my fault for her incompitance. I had to dish out another $1000.00 with another company for insurance

Business Response: Initial Business Response /* (1000, 10, 2014/10/15) */ Contact Name and Title: ***** ******* Agent Contact Phone: XXX-XXX-XXXX Contact Email: *******@Allstate.com There was a misunderstanding as we presented the quote to Mr. *****, Mr. ***** accepted and paid for the original quote. The actual policy was issued at a higher amount due to the loss of discounts that Mr. ***** did not qualified for. Mr. ***** paid $ 950.95 and used the policy for 69 days. Mr. ***** cancel the policy on September 30th, 2014 and purchased a policy with ******** on the same day. Mr. ***** received a refund in the amount of $ 458.78. In order to provide the client with full satisfaction, our office will refund the balance of the amount paid $ 492.17 today, 10/15/14

10/24/2014 Delivery Issues
10/24/2014 Delivery Issues
10/24/2014 Delivery Issues
10/23/2014 Billing/Collection Issues
10/22/2014 Problems with Product/Service
10/22/2014 Problems with Product/Service
10/22/2014 Advertising/Sales Issues
10/21/2014 Problems with Product/Service
10/20/2014 Delivery Issues
10/20/2014 Delivery Issues
10/20/2014 Problems with Product/Service
10/17/2014 Delivery Issues
10/17/2014 Problems with Product/Service
10/16/2014 Problems with Product/Service
10/13/2014 Problems with Product/Service
10/13/2014 Advertising/Sales Issues
10/13/2014 Problems with Product/Service
10/13/2014 Advertising/Sales Issues
10/13/2014 Advertising/Sales Issues
10/13/2014 Problems with Product/Service
10/13/2014 Delivery Issues
10/13/2014 Problems with Product/Service
10/13/2014 Problems with Product/Service
10/13/2014 Delivery Issues
10/13/2014 Billing/Collection Issues
10/10/2014 Delivery Issues
10/10/2014 Advertising/Sales Issues
10/9/2014 Delivery Issues
10/9/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ref: Allstate Car insurance Policy # X XX XXXXXXDear Sir/MadamI had my daughter car vandalized and I file an auto insurance claim for car handle repair of the front left door. Allstate gave me option either to have it car repaired at their contracted service company ********* ******** City) or of my choice contractor. However, if I Use Allstate contracted repair shop, I will have life time warranty on the repair. So I had repaired at Allstate contracted shop ****************** city now renamed ******* **** at the same physical address) on February 22, 2010. Now, the same door car handle came loose, so I took it to the same shop. Manager checked the repair history, but could not find repair history and he asked me to get a repair and claim from Allstate. (Claim # XXXXXXXXXXXX*** Allstate found the claim and told me that do not worry, you can get it repaired at anywhere and we will take care of it. So, I faxed the repair estimate to the Manager of the repair shop.Now, the shop manger wanted a new work order from Allstate to get the handle repaired. So in order to get the new order, he called ***** district Allstate office. The ***** district inspector called me and told me that the repair warranty is for one year. When I told him that it was repaired to Allstate authorized shop with life time warranty. Then he said but its four years now, and would not be able to get it repaired. I tried to contact twice via e-mail, the Allstate agent who sent me the copy of the claim, who I spoke first time, but I could not get any reply. Attached is original claim dated Feb., 22, 2010 and estimate from the ******* **** (formerly ***************** city).Note that repair cost is the same in the original Allstate repair assignment and now from the Service King (formerly ***************** city).Also, the Allstate agent told me that repair was not done for the door handle and he told me that warranty is good for one year. I will appreciate, if you could help me to have Allstate honor their life time warranty repair.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like Allstate to send an authorization to have may car repaired as per life time warranty

Business Response: Initial Business Response /* (1000, 5, 2014/09/22) */ Thank you for forwarding Mr. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/22/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 7, 2014/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any letter from Allstate. Today is 9/28/14 If they have mailed letter on 9/22/14, I should have received by now. Final Consumer Response /* (3000, 11, 2014/10/06) */ Today I received a letter via ***** from ALLSTATE and they do not want to repair the car. Note that no one of the ALLSTATE team signed the letter. Estimate I received from then ******** ****** and estimate I received from now ******* king is the same.Allstate. You're in good hands. September 30, 2014 ****** ***** *** ********* Drive ********** ** XXXXX-XXXX RE: Insured: Case #: Case Opened: Our Claim #: Notice Date: Date of Loss: Dear ****** *****, ****** ***** XXXXXXXX XXXX-XX-XX XXXXXXXXXX XXXX-XX-XX XXXX-XX-XX We are in receipt of your correspondence Allstate the opportunity to address your provide you with a clear explanation of t dated September 12, 2014. Thank you for allowing oncerns. We trust that the following information will e decision that has been made. On February 9th, 2010 you notified the A Istate Claims Department that your vehicle sustained damages in an act of vandalism occurrin February 1 st, 2010. February 9 th, 2010 Allstate completed a thorough inspection of your ehicle and determined that the driver side front door had been damaged and that the outside door handle would need to be replaced. Allstate provided you a written estimate of your damages t at included a repair authorization. We were notified by ************* **** (currently known as ******* ********* ****) that you had selected their facility for repairs. The vehicle arrived fo repair on February 16 th, 2010. ************* **** completed the work to your vehicle base on the repair authorization, and the vehicle was delivered back to you on February 27 th, 2 10. Throughout this period, no additional damages were discovered. In your complaint filed with the Better B siness Bureau, you cited damages to the driver side inside door handle and requested that All tate authorize repair to the inside door handle (per the lifetime warranty you were provided.) Please note, the Good Hands Repair Network lifetime warranty applies to the workmanship of the paint and repair. The current damage to the inside door handle is not related to the vandalism damage that occurred on this claim. In addition, the inside door handle was not repaired or replaced as part of this claim, therefore, the warranty does not apply. Based on this information, we are unable to provide repair authorization to the driver side-inside door handle. We trust that you understand the decision we have made, and apologize for any inconvenience you may have experienced. If you have questions or need further clarification regarding this matter, please contact us. Regards, Allstate Claims Team If the repair cost was the same in Feb 2010 and ******* **** provided the same cost to repair handle, then why Allstate is stating that repair work is not the same which was guaranteed for life. That means the repair was not done correctly then Hope you all can help. Final Business Response /* (4000, 13, 2014/10/09) */ Thank you for forwarding Mr. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/09/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

10/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold my grandmother's house and she passed ***** The policy was canceled within a month. I was sent a refund 6 mos. later, but in their name. I have submitted appropriate paperwork to the local agent **** ***** in *** ******, *** & was assured I would get the check made out to me. It's been 5 mos. I've called him back roughly every 2 weeks & I'm still told it's taken care of & that he'll call & check. The check is made out to **** & ******* ****** & I can do nothing w/ it. I have provided the small estate affidavit stating that I am the sole heir & executor. I've been patient and I'm tired of being jerked around. I need the check made out to ***** ****** for $238. The policy number was XXXXXXXXX on the homeowners insurance.

Desired Settlement: I want the check for $238 ASAP. I've waited long enough.

Business Response: Initial Business Response /* (4000, 16, 2014/09/30) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/30/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (4200, 18, 2014/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will determine whether the issue has been resolved when I receive their letter. Anything less than the refund that is due to me is unacceptable. Final Consumer Response /* (4200, 22, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have mailed the requested information on 10/6/14 and await the refund check to arrive. Final Business Response /* (4000, 24, 2014/10/09) */ Thank you for contacting our office regarding Mr. ******'s concerns. Upon further review, it has been determined that the ******** Department Of Insurance has completed an investigation on this same issue. Our records indicate that we provided a formal response to the state on October 8, 2014 to clarify our position regarding his concerns. The file number for this investigation is ILXX-XXXXX. We respectfully request that Mr. ****** contact the ******** Department of Insurance at (XXX) XXX-XXXX with any questions he might still have. It is our ultimate hope that Mr. ****** finds the resolution reached by the state to be a satisfactory one. Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ******. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

10/8/2014 Advertising/Sales Issues
10/6/2014 Delivery Issues
10/6/2014 Problems with Product/Service
10/6/2014 Delivery Issues
10/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I finally received a call from a resolution person at XXX-XXX-XXXX

Desired Settlement: I receive a call finally from a resolution person at XXX-XXX-XXXX, ext. XXXXXXX on 9/10 and it went to voicemail. I've left a total of 9 messages in the past 10 days and nothing. On the two months I had Allstate for homeowners, I'm being billed personally for 3 months, although I also paid into my escrow account for insurance over this period and now I'm in collections. At this point I'd be willing to pay for the time period that Allstate was the only home owners insurance being from 4/11 - 6/18 and try to recoup the fees from my escrow account, but I can't anyone to help me get out collections and settle this matter and we're going on the usual 3 months after the fact, which has been the normal time with my local agent, so I stopped dealing with them, but I'm getting the same results no matter who I contact. I just want this resolved and taken out of collections.

Business Response: Initial Business Response /* (1000, 5, 2014/09/24) */ Thank you for forwarding Ms. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/24/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she *** have experienced in this matter.

9/30/2014 Advertising/Sales Issues
9/30/2014 Problems with Product/Service
9/30/2014 Delivery Issues
9/29/2014 Advertising/Sales Issues
9/29/2014 Advertising/Sales Issues
9/29/2014 Advertising/Sales Issues
9/29/2014 Problems with Product/Service
9/26/2014 Problems with Product/Service
9/26/2014 Problems with Product/Service
9/25/2014 Delivery Issues
9/24/2014 Delivery Issues
9/24/2014 Problems with Product/Service
9/23/2014 Billing/Collection Issues
9/22/2014 Delivery Issues
9/22/2014 Advertising/Sales Issues
9/22/2014 Advertising/Sales Issues
9/19/2014 Billing/Collection Issues
9/16/2014 Problems with Product/Service
9/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Not treated right by insurance company. On July 23 i went home after work to find out my home had been broken into everything that i owed was stolen except my furniture and bed i contacted Allstate to inform them of the break in July 24th they pretended to be nice and made like i was in good hands they told me to send them my inventory of everything that was stolen and proof of ownership i sent them everything they asked for i even sent pictures of my items that where stolen so they tell me my claim was going to be handled by a guy name ***** ****** the claim adjuster who had it first was ***** ********* so i was contacted by the ************ he tells me he want to come to my house to take pictures so i allowed him to come first off he comes to my house and the whole time he was there he was rude i had my kids there plus my sister kids there he makes a rude statement saying wow look at all these kids you have kids coming out from everywhere that was so rude then as i tried to explain things to him he acted like he really didnt care to hear what i was saying. so next after he left he wanted to go talk to my neighbors that was fine. So next he calls me again and ask for my friend phone number who house i was at when my house was broken into he also wanted my brother number to verify he boarded up my door he also wanted my mom number to verify she loan me a Tv and he wanted my landlord number so i provided him everyone number so next he called again and wanted to know if i was behind on my rent or behind on my car note or if i had any past due credit card bills and he wanted to know how much money i make and how much do my income tax check be i told him all that information so next he sends me a letter in the mail saying he wanted access to all my personal info like my bank accoun work history and credit report so i gave him access to all that so now i just got a letter in the mail saying examination under oath. i contacted a lawyer and the lawyer said he giving me a hard time because he don't believe my claim i want to say this i am 32 i have kids and college education i work hard everyday Im not going to risk my life and freedom over a fraud claim i feel like Im paying my money to be helped by the insurance company when something like this happens . i have been treated like a criminal and Im the one who has loss everything that i worked hard to get this man has stressed me out because i have been very honest with him and provided him with everything he has asked for and nothing seems good enough im to the point and prepared to replace everything in my house myself. I hate the way i have been treated and never want to do business with Allstate again because im really not in good hands i have giving this man my whole life story and access to all my personal information and he is still giving me a hard time. i have did 3 recorded statements sent him pictures of my items 2 times and its still a problem all i want is to be treated fair the way he is acting like i could'nt afford the items that was stolen everything that was stolen was items that i really had im not risking going to jail over something like this. Hopefully someone can read this and train them how to treat people and make them realize everyone is not a criminal and some people really do like nice things and work hard for it.

Desired Settlement: Replace my items that was stolen or give me a refund on my policy and i will never do business with them again.

Business Response: Initial Business Response /* (1000, 13, 2014/09/04) */ Thank you for forwarding Ms. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/4/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 15, 2014/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have cooperated with everything the insurance investigator has asked me to do. I agreed to allow ***** to view my credit report which was unreasonable because he also asked For bank statements that I allowed him access to. ***** was also allowed access to tax return info and I didn't have to allow him to be able to do so. ***** has recorded statements and has also spoken with my landlord. I feel that ***** is stinging along this claim and that he is acting in bad faith. It's my belief that ***** is asking for EUO because he is looking for a reason to deny my claim. I find the EUO unreasonable being that I have fully cooperated. I told ******* rereason for not being able to attend and yet I am still being asked to attend without regards to what I have explained to him. I understand ******** position in carrying out his duties to investigate but I feel the action of Allstate and ***** is unreasonable. That is why I feel like I am being treated unfair. Final Business Response /* (4000, 17, 2014/09/16) */ Thank you for contacting our office regarding Ms. ********'s concerns. Upon further review, it has been determined that the ***** Department of Insurance is actively investigating this same issue. The file number for this investigation is #PRIXXXXX. We respectfully request that Ms, ******** contact the ***** Department of Insurance with any questions she might still have. It is our ultimate hope that Ms. ******** finds the pending resolution reached by the state to be a satisfactory one. Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. ********. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

9/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: my insurance policy number is 968710807 and when I talked with the guy over seas he set my policy payment to be withdrawn from my account on Sept. 12,2014 and they withdrew the money on August 28,2014 and it overdrew my bank account. Now they are saying they are NOT going to put the money back into my account. They have also committed a felony. By taking money out of an account that wasn't there...

Desired Settlement: I am looking for $88.63 be put back into my bank account.

Business Response: Initial Business Response /* (1000, 5, 2014/09/03) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on September 3, 2014 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

9/15/2014 Advertising/Sales Issues
9/15/2014 Problems with Product/Service
9/15/2014 Advertising/Sales Issues
9/15/2014 Problems with Product/Service
9/12/2014 Delivery Issues
9/11/2014 Problems with Product/Service
9/8/2014 Advertising/Sales Issues
9/8/2014 Advertising/Sales Issues
9/8/2014 Advertising/Sales Issues
9/8/2014 Delivery Issues
9/8/2014 Delivery Issues
9/8/2014 Delivery Issues
9/8/2014 Problems with Product/Service
9/5/2014 Problems with Product/Service
9/4/2014 Advertising/Sales Issues
9/3/2014 Delivery Issues
9/3/2014 Delivery Issues
9/2/2014 Delivery Issues
9/2/2014 Problems with Product/Service
9/2/2014 Billing/Collection Issues
9/2/2014 Delivery Issues
9/2/2014 Problems with Product/Service
9/1/2014 Delivery Issues
9/1/2014 Billing/Collection Issues
9/1/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: September of 2011 I changed Allstate Agents - I had been with Allstate for over 10 years and have never filed any claim. In May of 2012 my home insurance premium was due - the premium increase was almost $200 after I paid the previous year increase of $100. I ask the agent why in two years my home insurance increased by almost $300, I also said I will move to a different insurance company if my premium increased by even $1 especially without a good explanation. After 3 weeks of asking, the agent finally said they could not see any reason for the increase except that a new appraisal did not give me full credit for the brick on my home and that they would correct it. I gave them a check for the full amount as I always did and I have the signed receipt showing that my home insurance was paid in full (attached). In 2013, my insurance premium was even higher and again I was not given any reason for the dramatic increase. With such poor customer service and consumer gouging I move my insurance in 2014 and saved $500. Now they are billing me for an outstanding balance from 2012 that I paid in full. I asked what these charges are for after just being notified in August 2014, the insurance agent could not get a straight answer from Allstate and had to call twice (I have their VME) and when I went to their office they gave me an email that also shows they changed my insurance policy without my consent or approval (attached). I have called their "customer resolution" number which was useless - they just said I owed them the balance and there was no one else to speak with about this issue. **************** lists many these same complaints. Product_Or_Service: Home Insurance Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Zero their fraudulent claim of balance owed ($118.41). Investigate their insurance practices: changing insurance policies without consent, price gouging and lying to the consumer about their true costs to keep their business intending to bill them later

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ Thank you for forwarding Ms. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on August 20, 2014 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

8/26/2014 Delivery Issues
8/25/2014 Advertising/Sales Issues
8/25/2014 Billing/Collection Issues
8/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When changing our home insurance carrier on November 22, 2010, we specifically asked Allstate Insurance agent ***** ****** if the policy would cover our expenses for a hotel stay if the temperature got too cold to stay in our home due to an electric outage. (This was important to us because our previous insurance did not provide this coverage.) On the basis of his affirmative answer, we switch coverage to Allstate Insurance. However, when we experienced an electric outage on December 6, 2013 and were forced to go to a hotel for 2 nights because the house was below freezing, Allstate denied our claim. Over the next three months Mr. ****** and his staff repeatedly assured us that our costs would be covered. However, the claim was denied. We appealed to the President of Allstate who sent our claim to be re-examined. In the process of gathering information, Mr. ****** apparently told those re-examining the claim that he told us that hotel expenses would only be covered if we also had a claim for covered damages. In other words, he lied, as this was never mentioned in our conversations with him. As a result of his statements, Allstate again denied our claim.

Desired Settlement: The payment of our hotel stay for two nights in the amount of $205.97

Business Response: Initial Business Response /* (1000, 5, 2014/08/13) */ We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We have reviewed the situation and have attempted to contact Mr. and Mrs. ******* multiple times but have been unsuccessful. Please return contact with us so we may address your concerns.

8/22/2014 Advertising/Sales Issues
8/22/2014 Problems with Product/Service
8/21/2014 Delivery Issues
8/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On August 1, 2014, I was stopped at a light and was rear-ended by another car. We both have Allstate insurance. Police report XXXX-XXXXXX was made, I was deemed not at fault, the other driver was issued the at-fault ticket. I reported the accident to Allstate. They told me to take my car in for the estimate. At the estimate, I was issued a check for the damage, less the $500 deductible. When I called my agent to question this practice, he said that they will need to collect the deductible from the other driver's insurance company - which is the SAME insurance company. He said that I will need to pay the deductible to get the car fixed and then I will be reimbursed when they recover the money (from themselves). I have a child entering college next week and do not understand why I have to put this money on my credit card and incur interest when I was not at fault, and the other man has insurance. I am willing to wait until the claim is processed and I can receive the additional $500 to get my car fixed, but I do not wish to put up my own money, as none of this was my fault, and I do not wish to be inconvenienced any further. Allstate has no problem collecting my premiums every month, and that won't be for long. We are good customers, and I'm sure we will be welcome elsewhere.

Desired Settlement: We wish to have the $500 difference given to us up front so that we may get our car fixed without having to use our own money. Allstate should be able to get this money from itself without having to have us spend it first.

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ Thank you for forwarding Ms. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 8/20/14 in an attempt to address any issues. Please allow 7 to 10 business days for receipt of the letter. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

8/21/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I filed a claim for stolen tools and once I replaced the tools I faxed the receipts to the claim office. I had them faxed from my agent office so I know they received them. No one has tried to contact me about anything. Product_Or_Service: Tools

Desired Settlement: DesiredSettlementID: Refund I am to be paid for the tools I replace.

Business Response: Initial Business Response /* (1000, 10, 2014/08/19) */ 8/18/2014 RE: File number from BBB: XXXXXXXX Complainant: ******* S ****** Our Insured: ******* S ****** Policy Number: XXXXXXXXX Claim Number: XXXXXXXXXX Date of Loss: 2/19/2014 Company: Allstate Amounts Paid: $210.88 We are in receipt of your letter dated 8/12/2014, and received in our office on 8/12/2014, regarding the concerns of Mr. ******. In the complaint filed by Mr. ****** with your office, he explained he is upset that he has replaced his tools and has not been reimbursed. The receipts were sent in and attached to the file on 7/28/2014. On 8/14/2014, the receipts sent in by Mr. ****** were processed for his recoverable depreciation. On 8/18/2014 contact was made with Mr. ****** where a settlement amount was offered and agreed to. Thank you for the opportunity to review our handling of this loss. Should you have any further questions, please contact me at XXX-XXX-XXXX. Sincerely, ************ Claim Service Leader Central Specialty Office

8/20/2014 Delivery Issues
8/19/2014 Delivery Issues
8/19/2014 Advertising/Sales Issues
8/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I traded in a 2002 Chevrolet Silverado in November 2012 and requested that Allstate cancel my policy for that vehicle. They requested the Bill of Sale for the vehicle which I provided. They deny that I provided it for several months. They know acknowledge that they have it, but refuse to refund any more than 6 months worth of premiums since so much time has passed. They continued to autodraft my account for 18 months after the original request was made.

Desired Settlement: I am seeking a refund for the 12 months of premiums that Allstate autodrafted from my account. That total is somewhere around $374.

Business Response: Initial Business Response /* (1000, 5, 2014/08/08) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on August 8, 2014 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he have experienced in this matter.

8/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After 24 years of paying my home insurance on time with the same people they are cancelling me because the paint is peeling on the home. I was sent a letter that the reason is :1. The siding/frame exterior of your dwelling or garage is damaged. 2. Your soffits/fascia/eaves are in need of paint. 3. Your mobilehome is ineligible for this Homeowners policy. That is word for word. Why after 24 years, never filed a claim for anything. I can scan and email the letter or fax it if needed. Thanks, *****

Desired Settlement: Would like for my insurance reinstated

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 8/5/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

8/18/2014 Problems with Product/Service
8/18/2014 Delivery Issues
8/18/2014 Delivery Issues
8/13/2014 Problems with Product/Service
8/12/2014 Advertising/Sales Issues
8/12/2014 Delivery Issues
8/11/2014 Delivery Issues
8/8/2014 Problems with Product/Service
8/8/2014 Delivery Issues
8/6/2014 Guarantee/Warranty Issues
8/5/2014 Problems with Product/Service
8/4/2014 Problems with Product/Service
8/4/2014 Problems with Product/Service
8/4/2014 Delivery Issues
8/4/2014 Billing/Collection Issues
8/4/2014 Problems with Product/Service
8/4/2014 Billing/Collection Issues
8/4/2014 Problems with Product/Service
8/4/2014 Problems with Product/Service
8/4/2014 Advertising/Sales Issues
8/4/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My Husband & I were given a 6 Month Auto Policy of $1370.82 which went into effect on March 2, 2014. We paid each month. In May Policy increased. In Feb 2014 My husband **** and I went to the ******* Agency and spoke with agent **** ****** We told him all our information about our Honda Civic and we were given a quote for a 6 month Auto Insurance Policy. At this time, Mr ***** asked if we owned or rented because he could offer us a bundle on home owners insurance. We told him no we rented. He also offered us **** insurance. So we were given our policy quote of $1370.82 and we signed the papers and left. We made payments in March, April and May then we received a letter in the mail stating that our Policy was increasing by $227.44. The letter was dated April 16 but we received it on fri *** 1st. I immediately called the ******* agency that day because I was very upset that my rates were increasing Mid-Term. I asked to speak to Mr ******* directly. I was told he would call me within the hour. HE NEVER CALLED ME. Finally on Tues. May 5th I called very upset and insisted on speaking to Mr. ******** they tried to take a message but I insisted on waiting. Mr ******* came to the phone. I explained what had happened and he was very annoyed with me and said he would call me back. HE NEVER DID. He had the agent **** ***** call me, who asked me to explain everything all over again. Then he proceeded to give me his Cell ph # and to tell me not to call or speak to anyone else about this matter. what had happened was Mr. ***** had in error applied a homeowners discount to our 6 month policy and now Allstate had taken this discount off, so our policy increased. This was not an error of mine or my husband. This was Mr ***** and Allstates error. Mr. ***** admitted to me he made this error but he could not correct it upper mgmt. had to. He said someone would call me the next day. The next day came and went. I called Mr *****'s cell ph on Thurs 5/8/14 and he acted like he didn't know who I was or who I had spoken to at his office. He asked me to explain the whole situation again. I was furious. He then told me he would send and email request stating it was his error. The request confirmation #is :XXXXXX-XXX-XXX. He said I should hear a response in a day or two and upper mngnt should remove the charge because it wasn't my error. Well I waited 5 Business Days and heard NOTHING!!! Thurs 5/22 I was so upset I called the Allsate main office and asked to speak with a Manager. I made a formal complaint. Fri 5/23 I spoke with a Manager ******* who transferred me to ***** ********** in the Executive Offices. I spoke with her and she said she would call me again on Tues 5/27 (Mon was a holiday). Tues 5/27 no call from ***** ********** Wed 5/28 ***** ********** called me back to tell me that there was nothing Allstate could do for me and my husband. Even though it was the agent **** ******* error she said Allstate feels that they do not have to honor the original 6 month policy quote we were given because we are not homeowners and there was a homeowner discount on it. she suggested that perhaps if we were not happy with Allstate and did not want to pay the increase we should go to ********* which we did. I think it is horrible that a big company like Allstate has never heard of pleasing their customers. The agent admitted he made the mistake. He wrote the email (the confirmation # is above) and why should we be responsible for his mistake??? I immediately went to ******** as of June 1, 2014. But now here is my next big problem with Allstate. They have sent us a bill for $107 for I guess part of the increase they wanted to charge me for the months I had paid my bill in full March, April, May. This is crazy. ***** ********** suggested to me that if I didn't want to pay the increase of the insurance to go to another company like ********* Now I get a back bill????? What type of customer service is this? Allstate is trying to get me to pay for their employee **** ******* Error and that is a horrible way to treat a customer. I want this $107 removed from my bill ASAP

Desired Settlement: I want the $107 removed from our balance immediately. If it takes to long and I have to pay it to protect my credit score, I want an immediate refund. I also want an apology for the horrible treatment I have received from this Company. Starting with the ******* Agency all the way to The Executive Secretary ***** *********** She has not helped me at all. I thought the executive office was supposed to help upset customers and try to retain them, not send them away.

Business Response: Initial Business Response /* (1000, 10, 2014/07/01) */ Thank you for forwarding Ms. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 7/1/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 12, 2014/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received your letter dated July 1, 2014 which was full of incorrect information. I believe that a lot of the inaccurate information was due to the failures of the ********* Agency" to follow through with what was required of them. This is the agency that my husband and I went to, in order to receive our Auto Insurance Policy and they are the ones who gave us a 6 month quote of $1370.82. The agent **** ***** was the one who took all our information and was aware we were not homeowners because as I stated before he told us to come back to him once we purchased a home and then we could bundle our insurance policies. We NEVER received a letter requesting "additional" information that you state in your letter was mailed to us. That never happened. I would swear in an affidavit to this. So to say that you increased our policy Mid-Term by $227.44 because we didn't return the requested information is very troublesome. It shows me once again that the ******* Agency knew they made an error and were trying to cover it up. Next in this letter dated July 1, 2014, it stated that our policy was cancelled due to non-payment. This is also false information. On Wed. May 28, 2014 after speaking with ***** ********** (Executive Secretary) and finding her less than helpful,she suggested to me that if We did not want to pay the $227.44 increase on our policy she would suggest we switch to ********* I told her on that day May 28th that yes, I did not want anything else to do with Allstate and I was going to switch Insurance Companies. Since she was in the executive office if there was a procedure that I had to follow to cancel my insurance I would think she would know it and advise me at that time. She did not. I was paid up in full with AllState until June 2, 2014. When I hung up with her I called ******** immediately and signed up starting my policy for June 1,2014. We were never without insurance. I received a bill in the mail from Allstate on July 12th so I called and I was told that I had to formally write a letter cancelling my insurance (which I did) and then I was told we owed $107.08. Which I assume is a back bill for the increase for the months March, April, May that we had paid in Full. Your company in your letter tried to make my husband and I who have excellent credit sound like deadbeats trying to beat the system. This is so far from the truth. We have done nothing but pay all our previous Allstate installment payments 2 weeks early and we feel like we have been dumped on. The ******* Agency, mainly the Agent **** ***** made an error and we should not be held accountable for this error. Everything we have been told by Allstate in the aftermath has been untrue. We didn't receive these documents you said were mailed. Mr. ***** Promised to correct this error and honor the original 6 month quote, I spent 26 days waiting repeatedly for return phone calls that were days late or were never returned at all. Mr. **** ***** insisted I call his cell phone and speak only to him regarding this matter. When I spoke to ***** ********** finally in the Executive offices and vented my frustration, she was not helpful. I asked for the President's name and address so I could send him a letter and she told me not to bother writing to him because the letter would only end up on her desk or one of the other executive secretaries. I finally after flipping at her had her tell me his name ****** ******. This is all on a recorded conversation with her from Friday *** 23, 2014. I turned to the Better Business Bureau because I felt as a Consumer I had no other choice. I really feel like my rights have been violated by this company. To tell me that my letter to the President would be kept from him and to only call a cell phone and not to speak to anyone else regarding this issue is really bad. For these emotional injustices alone, I feel that Allstate should cut their losses and stop harassing my husband and me and credit off this $107.08 which was never our mistake to begin with. It is just ridiculous that a Company as large as Allstate has such poor Customer Service skills. You are definitely not in good hands with AllState. If all else fails my next step is to contact the local news and ****** ** ******". I don't know what else to do. Allstate does not care about me and my husband at all and we were very good customers. Final Business Response /* (4000, 14, 2014/07/17) */ Thank you for forwarding Ms. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 7/17/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

8/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In 2011 my tenant at *** ****** st sw *********** *** XXXXX complained of a leaky roof. The contractor that I asked to give an estimate concluded that the leak was from hail and storm damage. He also stated that many of the homes in the immediate area had suffered similar damage and had had their roofs repaired by their insurance companies. I filed a claim and was denied because the damage caused by hail and wind did not exceed the deductible for my policy ($1000.00). The adjuster suggested that all that was needed was some patching for the affected area. The contractor disagreed and stated that it was his professional opinion that the entire roof needed to be replaced. The Allstate adjuster persisted in his diagnosis. I paid the contractor out of pocket $2000.00 dollars to patch the affected area. The repairs lasted approximately 3 years. Tenant registered another complaint and I filed a claim with Allstate, this time the adjuster stated the problem was from normal wear and tear and the repairs were not covered. It took several weeks for the agent to communicate with me, the adjuster also failed to communicate in a timely manner. I sent an Email to corporate Allstate and then received a phone call from my agent. I asked for clearification from the adjuster as to why the original claim in 2011 was a covered claim but didn't meet the deductible and this claim was denied because it did not have enough damage per square inch. No clearification was forthcoming. I have been a faithful customer with Allstate insuring several properties and automobiles for over 50 years. I feel that the use of the Haag standard of roofing damage is being used unfairly in this case to specifically deny a payout. I asked for an appeal and as of this writing I have not received a reply or progress report. I am definitely considering severing all ties with Allstate at this time. In any case I will make a formal request for a different agent after this situation is settled. Any and all consideration from the corporate office of Allstate will be appreciated. If this situation is not handled in an equitable manner I will proceed to access any releaf available. I feel I'm being ignored.

Desired Settlement: I want the Allstate Insurance co. to make good on the services that a legitimate insurance company would, under these circumstances, have dealt with in a timely and efficient manner. Meanwhile my tenant is suffering from this situation and if I understand the coverage on my policy if she decides to move out Allstate will be responsible for loss of rental income. At this time there is no mold developing on the premises but if this situation is not resolved in a timely manner health issues may develope.

Business Response: Initial Business Response /* (1000, 8, 2014/07/22) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on July 21, 2014 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter. Final Business Response /* (1000, 10, 2014/07/23) */ Mr. ******, Thank you for your loyalty you have shown Allstate over the last forty-five years. You have been a good customer and we appreciate your business. I apologize for any miscommunication or confusion we *** have contributed to in the process of handling your claims. I am writing you this letter in hopes of addressing the concerns that you have raised. As we discussed during our phone conversation on July 10, 2014, there was a combination of factors that contributed to the leaking from your roof. For claim ********** (date of loss: 12-16-2011), your tenant had advised you that there were stains to the drywall on the interior of the home, so Allstate sent out an adjuster to inspect your home for damages. The adjuster found some wind damage to the shingles on your roof from a recent storm. During the course of the inspection, the adjuster also found some installation and wear and tear issues that needed to be addressed as well. There were areas on the roof where the shingles were improperly installed, rot was evident in your gable vents, and nail pops were prevalent throughout. Regrettably, long-term maintenance and installation issues are not covered by homeowner policies. However, the sudden and accidental wind damage and water intrusion are covered by insurance and the adjuster prepared an estimate to address those issues. The estimate came to $913.22, just below your $1000 deductible. No payment was issued for that reason. I recognize that at the time, your contractor indicated that he felt the entire roof needed to be replaced. Based on the damage we found to your roof that we could cover according to the policy provisions in your policy, we felt that it was appropriate to repair the relatively minor wind damage and a complete replacement was not necessary. Given that there were other issues on your roof that weren't covered by your policy, the decision on whether or not to replace it in its entirety would have been yours. On the second claim, ********** (date of loss: X-XX-XXXX), your tenant advised you that the leaks had recurred. Allstate sent out another adjuster to inspect the damages. During that inspection, we found similar wear and tear issues to your roof that we before. Additionally, when we reviewed the photos and documentation from the prior claim, it was evident that the covered damages that we had outlined for repair in our estimate from your loss in 2011 had not taken place. Some repairs were completed, but were not done in accordance with industry standards. Because the underlying problems on your roof (covered and otherwise) were not properly addressed since the last claim, we were not able to issue any further payments under your policy. A denial letter explaining the reasons was provided to you at that time. Again, as we discussed during our call on July 10th, I am sorry for any misunderstanding regarding the handling of your claim and application of coverages and we appreciate you as our customer. We are constrained by the provisions of your policy and are unable to extend coverage to replace your roof as you have requested at this time. We are aware that there are some other issues on your roof that need attention, but these would fall outside of what your homeowner policy would cover and would be the responsibility of the homeowner. I hope this information has helped. As mentioned before, should you have any questions or require additional clarification, please feel free to reach out to us. Sincerely, ***** ******** Claim Service Leader National Catastrophe Team - Resource 300

8/4/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My wife and I owned a vehicle together. It was involved in an accident. My wife was insured with full coverage insurance through Allstate. The vehicle was involved in an accident. Allstate took possession of the vehicle. Had it towed. Had it destroyed without my power of attorney or release of the title. Now they won't provide an adequate settlement nor will they return my property.

Desired Settlement: Either the return of my property or an acceptable settlement.

Business Response: Initial Business Response /* (1000, 5, 2014/07/14) */ Dear Ms. ******* We have searched our claim and policy databases. We were unable to locate a policy or a claim from Mr. *******. We will need additional information to respond to this request. If Mr. ******* can provide the name of his wife, the policy number, and/or the claim number it would be helpful. Thank you. Final Business Response /* (1000, 8, 2014/07/23) */ Dear Ms. *******: I am in receipt of the inquiry from the Better Business Bureau dated July 10, 2014 in reference to the above claim. Thank you for allowing me the opportunity to review Allstate's handling of this claim. This incident was reported to Allstate on March 5, 2014 as a collision claim involving your 2001 Chevrolet Malibu. Between April 14, 2014 and May 27, 2014 both Allstate and ****** **** ******** attempted to contact you several times to inform you of the salvage abandonment process, but our calls, emails, and letters were not returned. On April 29, 2014 a letter was sent to you advising if we had not heard from you within 10 days we would assume you were no longer interested in moving forward with your claim and that Allstate would abandon the vehicle to ****** **** ********* Without hearing from you ****** could not continue to store your vehicle indefinitely. The actual cash value of your vehicle is $2945.00 plus $88.35 tax plus $55.00 Tag Fee. The total amount is $3088.35 less your deductible $500.00 for a net settlement of $2588.35, with Allstate Insurance purchasing the vehicle from you. Should you choose to retain the vehicle, the settlement amount is $2945.00 less salvage value of $303.29, less deductible of $500 for a total of $2141.71. On July 16, 2014 Claim Service Leader ****** ******** attempted to contact you to advise that your 2001 Chevrolet Malibu had been located and to discuss what options you would like to pursue. He was unable to reach you by phone and has sent an email to the email address we have on our file requesting you contact us regarding your vehicle disposition. Allstate apologizes for any inconvenience the handling of this claim has caused you. If you have any further questions, please feel free to contact Booker Carlisle at (XXX)XXX-XXXX. **** ******* Regional Claim Leader ******** **** MCO

8/1/2014 Delivery Issues
7/24/2014 Advertising/Sales Issues
7/23/2014 Problems with Product/Service
7/23/2014 Problems with Product/Service
7/23/2014 Problems with Product/Service
7/22/2014 Delivery Issues
7/22/2014 Problems with Product/Service
7/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My house was hit by tornado hail. My claim number is XXXXXXXXXX. Allstate came out and did a damage report and issued a check. Besides the roof and fencing, all the numbers are off from the replacement cost value. I have replacement cost value and code coverage on my policy. Allstate underbid my garage door by $400. I sent in the invoice and Allstate did cover the difference. Allstate underbid my window repair and did not give me an allowance for a sliding glass door. For replacing all the glazing beads on all the windows of my house they gave me $34.56 for labor and $6.34 for parts. It is exhausting to get all the contractors, paperwork, send it to all state, get in line behind 50 people, and call in again and again to get the paperwork even looked at. The siding is underbid by 3K. The codes have changed, and I am having to go to the county building and get the paperwork to prove it, because they say the contractor putting it in writing is not enough. My house got hit 2 months ago, and because the work cannot get completed, when it rains, water pours in my house because of the broken windows. I am very very disappointed in the customer service and also just the underpricing in general. I'm not looking to make any money, I will pay my deductible, but its like Allstate is betting I won't get it fixed or play the game and they won't have to pay me. I have called managers, and the contact that Allstate gave me is now deployed to another office. My adjuster is out of town. When I call in the que, I have been told my claim is in line behind 50 others and they will not look at it just because I asked them to. Help!

Desired Settlement: I want to have Allstate pay the replacement cost as my policy states, without me having to jump through hoops and wait months and months to get it done. The whole subdivision was hit, 2000, homes, and the contractors are backed up. I need to get my prices to match to just get on the waiting list to have my home repaired. In the meantime, rain is getting in my house. I have not heard from the neighbors that the process has been difficult with their insurance companies. I am a realtor in a large firm and will not be recommending Allstate to any future borrowers.

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ Contact Name and Title: ****** ****** Contact Phone: XXX-XXX-XXXX-XXXXXXX Contact Email: **************@allstate.com We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. The adjuster has contacted the customer and their issues have been resolved.

7/15/2014 Advertising/Sales Issues
7/15/2014 Delivery Issues
7/15/2014 Delivery Issues
7/14/2014 Advertising/Sales Issues
7/11/2014 Billing/Collection Issues
7/7/2014 Problems with Product/Service
7/7/2014 Delivery Issues
7/7/2014 Problems with Product/Service
7/3/2014 Problems with Product/Service
7/3/2014 Problems with Product/Service
7/3/2014 Problems with Product/Service
7/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On November 1st, I had contacted ***** ***** on a new move to **** ***** ****** ***** promptly sent me the new insurance cards to my new address related to my insured Honda Civic. He had indicated my insurance payment should go down in ***** vs ********* which it did briefly. Several months following my payment went up to $110. per month (my auto payments are auto deducted from my checking account). Office conversation with coworkers stating their insurance payment was one third of what I was paying on a similar vehicle and year. I had made numerous attempts to contact *****, who NEVER returned my phone call but circumvented my numerous attempts to an agent in the **** ***** All State agency. She had indicated ***** charged me ******** rates (overcharging me). Product_Or_Service: Insurance

Desired Settlement: DesiredSettlementID: Refund I want two things from ***** ****** 1) compensation for 6 months of overcharging me $110.current rate - $40 new rate (**********) = $70 overage fees X 6 months = $420 amount due to *** *****. 2) Cancel current auto insurance policy per my e-mail on 6/4/14.

Business Response: Initial Business Response /* (1000, 5, 2014/06/13) */ Thank you for forwarding Ms. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 6/13/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she *** have experienced in this matter. Initial Consumer Rebuttal /* (3001, 11, 2014/06/24) */ BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) 1 message *** ***** <*********@chobani.com> Mon, Jun 23, 2014 at 2:26 PM To: "*****@allstate.com" <*****@allstate.com> Cc: "*********@gmail.com" <*********@gmail.com>, "*******@chicago.bbb.org" <*******@chicago.bbb.org> Dear Ms. ****, I am in receipt of your letter dated June 17th concerning my BBB complaint regarding ***** ****** Frankly, you have not addressed my concerns at all. The fact is I was overpaying for full coverage and was never informed to renew my policy with an Idaho agent for a significantly reduced payment. I have been cheated with lack of full disclosure to make any choice in agents or premium costs. This practice is unethical. *****, has been my agent for 10 years. In the 10 years, I have moved to 4 different states. ***** has never informed me he is not authorize to handle insurance in the various states. In fact, when I have telephoned, e-mailed or left voice messages of a new address, he never notified me to seek an authorized local agent. Please refer to the discussion threads below. Hi ***. I got your vmail this morning that you left last night and I'm sorry you're upset and feel that I am duping you on your premium. I am doing no such thing. Back in the first week of November 2013 I spoke to you about your move to Idaho and you asked if you still had coverage there from your Illinois policy which I replied that your policy covers you anywhere in the U.S. and once you're settled in that you should look into finding an Allstate agent in Twin Falls or the surrounding area and they would just transfer your policy in thru the computer system to your new address. This is the same advice and information that I give to all of my customers that call me to let me know they are moving out of Illinois to another state. We have covered you during this time and I cannot refund your premium. I will cancel your policy per your request effective today June 4th,2014 and we will pro-rate any refund that you have owed to you. Thank You.***** ***** *** ***** <********@gmail.com> Jun 4 https://mail.google.com/mail/u/0/images/cleardot.gif https://mail.google.com/mail/u/0/images/cleardot.gif https://mail.google.com/mail/u/0/images/cleardot.gif to ******** https://mail.google.com/mail/u/0/images/cleardot.gif I hate to call anyone a liar, but ***** you are a liar. In fact, I left you a voice message in early November stating 'I am moving again' . I stated (via voice mail) my new address and have never spoken to you since. You never ever stated to pursue an Idaho office for insurance. In fact, in the ten years you have been my agent you never told me to seek state insurance agencies and I have lived in 4 different states with you as my agent. When I moved to ***** I received my insurance card promptly per my voicemail...again no verbal or written communication exchanged between us. I intend to pursue action against you through your legal department. A BBB complaint is filed. I want compensation for the overage fees. As a seasoned agent your actions are reprehensible. I am seeking fair and reasonable costs for insurance payment overages. Please advise asap. Thank you, *** ***** Final Business Response /* (4000, 18, 2014/07/01) */ We have addressed all Ms. *****'s questions appropriately according to our guidelines and the Rules & Rates we have filed with the DOI. No monies will be refunded. Thank you for contacting Allstate. Final Consumer Response /* (3000, 16, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) AllState did not address the agents negligance, the monetary issues ensued from the agents lack of due diligence and/or respond to my detailed email dated 6/23/14.

6/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: **** ***** our agent is downright rude and a worthless human being. He couldn't answer a single question with a direct answer. When he said things couldn't be done, its amazing I had to make many phone calls to the executive Allstate office to get my answers and problems resolved. Keep in mind a long distance call every time. He can't follow through with anything he has ever said he would. He has raised his voice with me on several calls that made to him. He even yelled at my wife when she called. It takes a worthless human to yell at a woman battling stage four breast cancer. Like I said, just a complete waste of a human being. After paying Allstate for 31 years and have only 4 claims in those 31 years one of them was a hit a run on my new car, which was a complete an udder nightmare. I took my new car to the body shop Allstate recommended. Which they did more damage than it originally came in with. I had to take it to a second body shop to have my car professionally repaired. It shouldnt take 31/2 months for a claim. We have had 7 different roofing companies state that we need a new roof but Allstate thinks different. Nothing more than a joke of a company. I guess the corporate office wants bigger bonuses this Christmas. Please keep in mind all of our neighbors are getting their roofs replaced because but not us, we apparently. Have a magical Allstate bubble protecting our house. "NOT" But last year when our house was flooded by the massive rain storms **** ***** and Allstate had no problem filling a fraudulent claim to try and please us. They file a sewer back claim; mind you our sewer has never backed up. Moral of this complaint when you really need our insurance company they have never been there for us, unless you consider numerous calls to get some issues resolve. But the wont payout when you need them the most, to protect our most exspenvie investment. Which is what we have been paying them for the past 31 years? **** ***** and Allstate the biggest let downs we have ever encountered.

Desired Settlement: DesiredSettlementID: Refund In our opinion we have been paying Allstate for 31 years minus the two claims that they actually paid us for. We would like a refund for the rest of what we have paid them. We did not get what we have paid for.

Business Response: Initial Business Response /* (1000, 10, 2014/06/18) */ Thank you for forwarding Mr. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 6/18/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

6/30/2014 Delivery Issues
6/30/2014 Problems with Product/Service
6/26/2014 Delivery Issues
6/26/2014 Billing/Collection Issues
6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a critical illiness and accident policy through my employer in 2009. I had my son a dependent on both of these polices. He tuned 26 December 2013 and this company continued to deduct the premiums from my checking account each month for 5 months. I faxed them requesting to have the policies set up as an individual with just myself on April 30th 2014. Theis company continued to deduct premiums for me and my dependent. I requested a policy change again on 05/21/2014 along with a refund request. June 7th, 2014 I received a letter stating that the policy was changed to an individual policy. I have not received a refund for the monies that was deducted from my acct for the addtional 5 months. I was told that the department does not take phone calls to check the status of refunds. I feel as though I am getting the run around from this company. I feel as though they are not honest. It also make me wonder if i ever had to file a claim for beneifts, would they be honest enough to process the claim in an ethical manner.

Desired Settlement: I would like a full refund for the months that I was charged for having my dependent on the policy which he should have been removed off when he turned 26 years old.

Business Response: Initial Business Response /* (1000, 5, 2014/06/23) */ Contact Name and Title: ***** ********* Contact Phone: XXX-XXX-XXXX Contact Email: **********@allstate.com Good afternoon, Thank you for forwarding this concern to us. This relates to ******** ******** Life Insurance Company policies and we wil have the appropriate business unit respond directly to the policyholder. Thank you, ***** ********* Initial Consumer Rebuttal /* (2000, 7, 2014/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that my complaint is moving in the right direction. I hope it will be rectified.

6/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i called 1800allstate may 8 and keep getting routed to ******* agency. i wanted to make changes to lower my premium and ask questions.the agent **** did not know the answers i needed and said she would call me back. i said i needed to pay by may 30and i was told i had until june 30 to make changes and could still pay and get 6 mos discount.i stated i always pay 6 mos since 2007 because its a bigger discount and was told not to worry as long as its paid before june29. the agent never called and i could not get in touch with her. it was may 20 when i spoke with another agent who made one chabge and said she would check on my other questions about the gold pkg. i repeated i wanted to pay 6 mos premium for the discount and i needed to know my answers quickly so i could decide on the change. the agent said i had 30 days after may 3o and if i pay up to 6 mos i get a discount regardless. it was going on may 27. i spoke with another agency agent *****. she made some changes and said she could not take payment until system show the change. i contacted ***** at another agency on may 29 to say my policy is expiring and i need to ask someone questions before i make a change, she stated she could answer my questions. ***** made the change. when i told her i was using credit card for 6 mos payment she said i had to wait 24 hrs for computer to update then i could call her back to give payment. i asked was this going to affect my policy paying after 30th and i was told no i could still get the quote she quoted me for around $610 for 6 mos. when i called **** agency next day there was no answer. i called 1800 allstate. instead of leting me to talk to someone it automatically rolled my call over to agency. the assist answered june 2 and said ***** was not in and i had to talk to her for payment. i could not get in touch with her that day. on june 3 i called ***** and asked if changes were in computer and she said it did not reflect change but to wait next day. i expressed i was uncomfortable not paying by my renewal. since i had allstate since 2007 i always paid my 6mos premium by my renewal. however i could always call allstate rep via 1800 number and talk to them about changes and make payment same day.i was assured not to worry i would get my discount as long as it was before june 30. i called 1800 number june 1 and asked rep about my balance not quoting what i was told by an agent. he stated to wait until monday,next day, to ask agent because maybe chages were not completed in system. i aked him was it showing a higher price because of it being after may 30 and he said no.he stated i can pay 6 mos premium and get dicount as long as i ppay by june 6.i told him other two agents said by june 30 and he stated the discount is good a week after expiration . so i got a different story. i called 1800 allstate june 5 after 6pm and got a live person. they told me my premium was $678. when i asked why my premium was not $610 th rep stated i did not get 6 mos discount because i was paying after may 30th. when i expressed several agents told me i could get discount before june 30th the rep stated i was told wrong and would not honor my discount. since i had allstate policy since 2007 i always paid my premium in full. since the 1800 number started routing my calls to local agents thats where i've been told wrong info. if i had of spoken to 1800 rep like i've done last 7 years i could ask my question, make my chages and make payment. i do not think its fair i was told something different from other reps and now i lose my discount for paying in full.

Desired Settlement: i want to pay my premium in full which is 6 mos like i've done for 7 years. i want my 6 mos discount because i was told i was not losing that discount if i didn't pay by may 30. i called allstate snce may 8 to ask about changes so i could lower my premium but to see what i could remove or decrease. now i got the change but my premium is almost the same as before changes because they remove the discount. i was told by to reps i could get my 6 mos discount before june 30 and one rep before june 6. no one said may 30

Business Response: Initial Business Response /* (1000, 5, 2014/06/10) */ Contact Name and Title: ***** ******* Agent Contact Phone: XXX-XXX-XXXX Contact Email: *****@allstate.com I made the changes on her policy on June the 3rd and increased her deductibles to $1000 to reduce her premium at her request. I gave her an estimated rate including the full pay discount for about $620. After the system saved the changes and we were ready to take the payment, I noticed the Full Pay Discount is not applied. The day I called the 1-800 number , I was told she won't be able to get the Full Pay Discount. I told her she has time to make the payment but never told her she has 30 days to pay and still get her full pay discount! I think she should get her discount specially that she's been Allstate client for a long time and she has been paying in full since then!

6/23/2014 Delivery Issues
6/20/2014 Problems with Product/Service
6/17/2014 Delivery Issues
6/17/2014 Problems with Product/Service
6/17/2014 Problems with Product/Service
6/17/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Allstate did not sent me notice in the mail that my insurance policy was pending cancellation due to an outstanding bill that I was unaware of. They cancelled my policy without my knowledge on April 20th 2014. Then on May 9th 2014 I was involved in a car accident went to the hospital and now I'm stuck with nearly 2000 in medical bills. I go through a broker for insurance and they can't help me. I'm now fighting with both companies to find out why and how I never received letters of possible cancellation. Product_Or_Service: auto insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want them to pay all my medical bills and give me a written letter stating that Allstate failed to serve me as a policy holder and explain that is why there is a lapse in my insurance and it's not my fault for the lapse.

Business Response: Initial Business Response /* (1000, 5, 2014/06/06) */ Contact Name and Title: J ******* Contact Phone: XXX-XXX-XXXX Contact Email: ********@csc.com ******** ******** *********** ***** provides third party administrative services for automobile assigned risk policies. It is in this capacity that I am responding on behalf of Allstate Insurance Company. We are in receipt of the consumer's complaint dated June 5, 2014. After careful review we have concluded that the complaint is invalid. The consumer applied for automobile insurance coverage through the *** **** ********** Insurance Plan ******** Her policy was assigned to Allstate. The policy was underwritten and issued in accordance with the ***** rules and rates and the policy, total premium amount and premium notice were mailed to the insured. The total policy premium was $1,589.00. A premium deposit of $331.00 was received with the application. We received an additional $971.00 payment on August 23, 2013, leaving a balance due of $287.00. Premium due notices were mailed to the insured on August 23, 2013 and again on February 28, 2014. No payment was received. We issued a notice of cancellation for non-payment of premium on March 31, 2014 advising that the policy would cancel effective April 20, 2014 if $287.00 was not received by that date. The notice was sent to the consumer certificate of mail - meaning that the post office certified that they received an envelope addressed to the insured and sent it out. We did not receive the payment due on the policy and it cancelled effective April 20, 2014.

6/16/2014 Problems with Product/Service
6/16/2014 Problems with Product/Service
6/16/2014 Problems with Product/Service
6/16/2014 Advertising/Sales Issues
6/16/2014 Billing/Collection Issues
6/16/2014 Problems with Product/Service
6/13/2014 Problems with Product/Service
6/12/2014 Billing/Collection Issues
6/11/2014 Delivery Issues
6/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Agency continues to contact me even after requesting no further contact with me. Agency continues to contact me even after requesting no further contact with me. I requested through the Allstate corporate office that ***** ********** agency no longer me my agent and therefore that he no longer contact me. I was successful in changing agents, but ******** office still sends me emails selling other products and services as well as requesting my referrals. Allstate corporate office was contacted twice who then contacted the agency requesting I no longer be contacted. I have since been went email dated 5/14/14. The agency does not understand that they must stop contacting me per my requests and must take immediate action. The level of incompetence is beyond unacceptable. I feel as if the agency does not understand the severity of them continuing to contact me and how this is now being seen as harassment. If asked to be placed on a do not call or contact list, it must be honored. Forwarded message From: ** ************** <********@gmail.com> Date: Fri, May 16, 2014 at 7:40 AM Subject: Re: BBB Complaint Case# ******** (Ref#XX-XXXXX-XXXXXXXX-X-XXXXX) To: Better Business Bureau <***********@bureaudata.com> Cc: "*********@denver.bbb.org" <*********@denver.bbb.org>, "*******@chicago.bbb.org" <*******@chicago.bbb.org> This complaint is for a local Allstate agency in ****** not the corporate office in ********* The agents are owners of the franchise therefore this would be addressed by the Denver BBB. If a second BBB should be contacted that's fine, but I feel strongly about it being directed to the local office. Thank you,

Desired Settlement: Immediate removal from any database so that the agency no longer contacts me.

Business Response: Initial Business Response /* (1000, 10, 2014/05/22) */ Thank you for forwarding Mr. **************'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 5/22/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 12, 2014/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although I received a letter apologizing, again, for the agency at fault for contacting me over and over, the letter clearly states that I am on the Allstate Do Not Call and Do Not Email list. However, it was not explained as to why I keep getting contacted by the agency. What type of restitution is being offered since I am a victim of being contacted numerous times and harassed by the agency even when on the Allstate Do Not Call registries? The agencies non-compliance is not acceptable and neither is a letter brushing it off as no big deal. Final Business Response /* (4000, 14, 2014/06/04) */ Thank you for forwarding Mr. **************'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 6/4/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (4200, 16, 2014/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I pretty much received the same canned response the second time around brushing off the situation at hand. I am looking for a non-canned heartfelt response with actual interaction and not a cut and paste of pre populated responses, unacceptable. I have been the victim of being contacted when clearly registered as a customer on the Allstate Do Not Call and Email list. Allstate's agency has violated my request and I have been contacted time and time again. What type of restitution is being offered since I am a victim of being contacted numerous times and harassed by the agency even when on the Allstate Do Not Call registries? The agencies non-compliance is not acceptable and neither is a letter brushing it off as no big deal.

6/9/2014 Problems with Product/Service
6/9/2014 Delivery Issues
6/9/2014 Advertising/Sales Issues
6/9/2014 Delivery Issues
6/9/2014 Advertising/Sales Issues
6/6/2014 Problems with Product/Service
6/6/2014 Problems with Product/Service
6/6/2014 Billing/Collection Issues
6/5/2014 Advertising/Sales Issues
6/4/2014 Guarantee/Warranty Issues
6/4/2014 Delivery Issues
6/2/2014 Advertising/Sales Issues
6/2/2014 Delivery Issues
5/28/2014 Delivery Issues
5/27/2014 Delivery Issues
5/26/2014 Delivery Issues
5/26/2014 Delivery Issues
5/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have had so many issues with this woman I don't know where to start- She assigned a renters policy to the home I OWNED and already sold. I already had insurance on this home and I don't know how she even got that address. She had my renters policy address on my new apartment wrong. She would double bill me SO in November 2013 I told her NO MORE ALLSTATE FOR ME- Just cancel my policy- Her exact words were Done-thanks! I have emails of the conversation between us. So today, 05/03/14, I get a collection notice for a payment not made in Jan 2014. This nightmare is unbelievable and now this agent is not returning my calls and I have had to call the Customer Service for Allstate and escalate the situation.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the collection notice for a payment that was to be made AFTER my policy was canceled taken off my credit record.

Business Response: Initial Business Response /* (1000, 10, 2014/05/13) */ Thank you for forwarding Mr. ****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 5/13/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

5/23/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This is my father's auto insurance policy #XXXXXXXXXHe passed away in October of 2012. Since that time we have been trying to cancel the auto policy with no success. When Mr. *******'s office finally acknowledged my father's death, he changed the name on the police to the Estate of ****** *******. This has become a ridiculous endeavor and if Mr. ******* treats all his customers this way he should not be able to write policies in the state of Florida or anywhere else. Product_Or_Service: Auto insurance Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Refund of any money's for policies written after 2012 and cancellation of the policiy forthwith.

Business Response: Initial Business Response /* (1000, 5, 2014/05/12) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 5/12/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

5/19/2014 Problems with Product/Service
5/19/2014 Problems with Product/Service
5/19/2014 Problems with Product/Service
5/19/2014 Problems with Product/Service
5/19/2014 Delivery Issues
5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cancelled insurance, no services received. They have sent me to collections for the month I cancelled. I cancelled my insurance policy March 11, 2014 (expiration date of April 12, 2014) and they are still billing me for the remainder of a policy that I will not have received services for. Upon an investigation done by the Insurance Commission, I was told that AllState has a "rule" that states why they are allowed to do this. But an AllState rep told me they do not legally have to disclose WHY they are billing me the extra money. The specific agent I had insurance through was the ** ****** office in ********** *** I was only ever able to speak to ** when first opening the policy. I then always had to deal with one of two people that always answered the phone, and neither of them could ever understand why I was receiving a bill, thus sending me to their corporate customer service department. They have since taken me to collections, and I will wait until I have the chance to explain my case in court. Whatever happened to the freedom to choose and switch insurance carriers at the consumers discretion. No where in my policy is there a disclaimer that says there is a "penalty" for cancelling within 60 days of policy expiration.

Desired Settlement: I want the bill for the additional charges to be dropped. I paid for insurance up through 3/17/14. I don't care to receive a refund for those 6 days, but I refuse to pay for a month's worth of insurance that I did not receive services for.

Business Response: Initial Business Response /* (1000, 10, 2014/05/15) */ Thank you for contacting our office regarding Ms. ***** concerns. Upon further review, it has been determined that the ******** Department of Insurance has completed an investigation on this same issue. We respectfully request that Ms. ***** contact the ******** Department of Insurance with any questions she might still have. It is our ultimate hope that Ms. ***** finds the resolution reached by the state to be a satisfactory one. Allstate Property & Casualty strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. *****. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

5/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Allstate continued to send us expired insurance cards. They explained there was a "glitch" with 12% of their customers who did not receive renewal bills. We demanded proof of insurance which they could not provide. We have now rec'd a bill for 46.83 for the time they claim but can not prove we had insurance. We have since got insurance from another provider after believing we were without insurance as required by law. Allstate claims this bill is for 13 days of coverage; yet they can not prove we were covered. We do not intend on paying this bogus bill. Thank you.

Desired Settlement: Remove the charge from the account

Business Response: Initial Business Response /* (1000, 5, 2014/05/01) */ Thank you for forwarding Ms. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 5/1/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 7, 2014/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been one week and I have not received the letter they reference. However I did receive another collection notice which I am not paying since they have not proven insurance coverage for the time they are billing. Final Business Response /* (4000, 9, 2014/05/13) */ Please allow 7-10 business days to receive the response letter and contact us if you do not receive the letter at that time. Thank you for contacting Allstate. Final Consumer Response /* (2000, 11, 2014/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/12/2014 Billing/Collection Issues
5/12/2014 Billing/Collection Issues
5/12/2014 Delivery Issues
5/5/2014 Billing/Collection Issues
5/5/2014 Advertising/Sales Issues
5/5/2014 Advertising/Sales Issues
5/2/2014 Delivery Issues
4/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In the summer of 2013, our neighborhood was hit with a thunderstorm which resulted in strong wind and hail. Many of the neighbors roofs, and cars suffered damage. We decided to wait to file a claim because of work, and we simple did not have the time in-spite of roofers and restoration companies literally pounding our doors. We contacted Allstate to make the claim in November 2013. Days later the adjuster ****** ****** came out and inspected our damages. Before she left she came inside and informed us our property was had man-made damages to our roof. She ask her if anyone had been on the roof which i replied ; yes. i knew of at least one. When she left she instructed me to contact ****** ****** in a few days at XXX-XX-XXXX..ext. XXXXXXX. He was the fraud investigator and would continue to investigate the claim. We called and made contact, and answered many questions in relation to the roof of our home. His conversation ended stating he would contact me in a few weeks once the investigation was complete. Weeks later since he never called back we tried to contact him with no response, no call back or anything. Allstate soon sent a letter in the mail stating the claim needed an additional 45 days to complete. In the month of March we started to notice a couple of leaks in the roof, once again we called ****** with no response, so we elected to pay to have our roof replaced. After the roof was replaced we called Allstate again, and learned our case was transferred to **** **** at extension # XXXXXXX, we called and left a message but to no avail, he never called us back, so now we are considering legal counsel to help sort out this Allstate mess.

Desired Settlement: All we want is Allstate to honor our homeowners policy, we have had coverage we Allstate for many many years now, and until now always happy. Our settlement should be for our roof replacement, and interior repairs. We paid a total of 7488.91 to have our roof replaced, but this did include a shingle upgrade of $ 378.00, and 225.00 for interior ceiling damages. Currently Allstate has increased our premiums as we continue to pay, if we do not hear from them by the month of May, we will seek a settlement using alternative measures. Thank you..***********************

Business Response: Initial Business Response /* (1000, 5, 2014/04/18) */ Contact Name and Title: ****** ******* Contact Phone: XXXXXXXXXX xXXXXXXX Contact Email: **************@allstate.com We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We will review the situation and contact our insured directly to address their concerns.

4/28/2014 Problems with Product/Service
4/25/2014 Problems with Product/Service
4/25/2014 Advertising/Sales Issues
4/25/2014 Delivery Issues
4/25/2014 Billing/Collection Issues
4/23/2014 Billing/Collection Issues
4/22/2014 Problems with Product/Service
4/21/2014 Advertising/Sales Issues
4/21/2014 Delivery Issues
4/21/2014 Advertising/Sales Issues
4/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased an online policy from allstate at allstate.com did all that was required i gave them all my information thinking if was the final price knowing they check all of my records which i gave my social security number and driver licence. then they turn around and increased my policy to $1233.59 for 6 months not the original amount of $ 531.15 for 6 months paid in full. I feel scamed for my money do to their fraudalent online system. policy # ***********

Desired Settlement: Full refund amount 531.15

Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 4/10/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter.

4/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello my name is ****** **** and I have homeowners insurance through your company, and back in September 2013 I had a toilet overflow and a bathroom flood, damaging the bathroom, hallway and 2 bedroom floors, when the adjuster comes he give me the estimates and I show him the bathroom hallway and the bedrooms and he acknowledges the areas but doesn't really pay attention, now you could feel the lumpiness of the floors as my home is manufactured and doesn't use plywood it uses like a flake board so it bows send cracks, so he pays the settlement and we part and I get a contractor to come in and give me an estimate and the payment he gave mr after deductible and depreciation and settlement was $3300 and the quote from business was $6100, a difference of $2800 now I was told by the claim person when I first reported I could either have you come out or get my own estimate, well I contact agent/adjuster and it's months later and still no check to fix the bedroom floor, which the business mind you also acknowledged damaged and needed repair, so now over the winter this same bathroom suffers a nice **** and roof leak damaged, so this time I get a quote first from a reputable local contractor and the quote is $6600 which I submit and then get told because if roof damage an adjuster wants to come out to measure to make sure it's properly measured and fixed and for your own good, so the adjuster comes out today and says oh I can't soy for this and can't pay for this because of a prior claim, that was all paid for, okay well here's the kicker with that, first adjuster says we only pay for what's actually damaged, this adjuster says first adjuster paid for all paneling all, flooring etc to be replaced, which is funny because neither adjuster put remove and reinstall tub in there quotes, how are you supposed to repair a floor under a tub without removing it, also to remove the vanity you have to cut metal and plastic pipes and reattach, this is not in either of the estimates, now I'm not a dumb person and don't appreciate bring taken advantage of, so all together I sustained almost $13k in damages according to local reputable contractors

Desired Settlement: Now I understand there may be some overlapping of damage that can't be double paid and I'm okay with that, but my second estimate was $6000 also and I get a check for $287, give me a break, all I'm seeking in return and obviously you have the measurements is the bedroom floors to be repaired and carpet replaced that's an additional $2800 according to the giant floor estimate and funds to remove and replace floor under tub and reinstall tub, so I'm thinking a check for $3500 should handle all of this, I dint think that's excessive and I just want my home back to how it was prior to the damage, so I'll look forward to your response and await payment, your in good hands is your motto, we shall see? Also I mean the guy today you fly to ** from *****? I mean come on

Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ Thank you for forwarding Mr. ****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 4/10/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter.

4/18/2014 Advertising/Sales Issues
4/15/2014 Problems with Product/Service
4/15/2014 Problems with Product/Service
4/15/2014 Billing/Collection Issues
4/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Dear BBB.. I am writing this letter because I desperately need your help, with one Of the *** ****** biggest insurer Allstate. My name is ********* ****** I am a hard working. Ask My friends and neighbors will they will tell you that. A few years back . I had a heart Transplant was on Disability, I was told to retire, but I did not , thats not my character. Lets talk About allstate insurer. I had put in a claim maybe about a year ago. Don't know exact dates. About my roof. They told me my deductable was 500 okay. Was discussed with my wife. We decided it was a minor problem, and we had someone come out and plug a few places where He thought leaks might be on the roof. I also sprayed some sealer on The roof. So we decided not to put in the claim. As it stands I which Am not allowed to go near any molds insulation etc. I put on a mask and flashlight in hand and looked thorough to the roof to see muc more damage was there. So we refiled the claim. They came out The adjusters to look at the damage, they told we where negligent That there was rot. So they decided to give a little bit of money for The damage and not pay for the whole thing, Plus they never even Went to the upper floor, where there was more damaged. Caused By past storms. How can someone be negligent , when you cant see The damage it is hidden from sight. I told them garage drywall was failing , 2 huge pieces fell they took pictures, so did i. also told them Others where going to fall. They told me if anything was damaged because of the apparent leak they will not cover .A week later the Other 2 pieces of drywall where going to fall on my heater. Me and my son took them down to avoid such a disaster, If I let it go we would have no heater for this terrible winter. Allstate came a second time they where sending two engineers. They also inspected, this time they Also went to 2nd floor finding more damage. At this time I had hired An insurance adjuster to deal with them. I cannot get stressed out and

Desired Settlement: End up back in the hospital, which has just happened with heart rejection again. Was out of work many times because of my condition. I cannot burden my family with more debt, I have many medical bills. And household and my kids college loans. But clearly I am not at fault here. The weather caused the damage in time, by the time I saw it was to Late . So the insurance to get out of paying they call it negligent. How can someone be negligent when his yard is clean. Removed all Trees around the house so I would not have any gutter or roof damage. It was probably a leak somewhere thas gone unseen. All I want is the Damage to be repaired properly. Many people put in claims during hurricane sandy, I did not. Allstate always puts out commercials Spending millions on advertising, ((your in good hands with allstate)) Why don't they pay their claims properly instead of that. How can an Insurance Company get away with this. I am very disappointed at Whats going on, in this state with insurance co. I have not yet gone To the media about this, I am trying to resolve this Situation, and get My and my family lifes back in track. Please if your office can do Something about this case, I am sure that are many others, but i Really need your help here. I will try and send some of their paperwork,with this letter. Thank you and GOD BLESS **************** My home phone ************ My cell ************

Business Response: Initial Business Response /* (1000, 5, 2014/04/04) */ Thank you for forwarding Mr. *******s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 4/4/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

4/14/2014 Advertising/Sales Issues
4/14/2014 Problems with Product/Service
4/11/2014 Problems with Product/Service
4/11/2014 Advertising/Sales Issues
4/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was assisting my mother ***** ****** as her Power of Attorney during an extended illness and erroneously made a payment for her auto loan payment to **** on 12/23/13. I realized the error and confirmed that they cashed the check on 1/23/14. I called them on 2/19/14 and spoke with ****** Empl # XXXXX who told me to send a copy of the cancelled check, a copy of the POA and a letter explaing what happened to their "reimbursement area" at PO Box **** ***** ****** ** XXXXX. I did that on 2/20/14. I called them again on 3/3/14 and spoke with ******* *** Empl # XXXXX who verified that she saw comments in the system of this issue and said I could fax the request into them at (XXX) XXX-XXXX. I did that on 3/3/14. I still had not heard from them so I called them again on 3/12/14 and got ***** again. ***** also saw all of the comments in their system but said that someone would have to call me back in a week. I declined that offer and asked to speak with a manager now. I also reminded him of the initial conversation I had with him on 2/19/14 where he told me my mother would receive a refund on 14 days. He placed me on hold for over an hour then disconnected me. I have all of the documetation and information if you would like me to send it to you for review. I also pointed out to them that someone from their company crossed out the account number that was printed on the check by her bank as this was an on line payment. Someone from their company hand wrote in a totally different account number. Product_Or_Service: payment made in error to wrong provider Account_Number: ID# XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Clearly a payment was made the an incorrect provider in error and they have refused to even acknowledge my request for a refund. I would like a check made payabel to ***** ****** and be sent to her c/o me, **** L. *******, POA at ** ****** Street ******** ** XXXXX. My mother is retired and lives off SS distributions. She does not have the financial means of having this $167.85 tied up any longer. This payment was made to them in ERROR. She does not even have an existing account with them.

Business Response: Initial Business Response /* (1000, 5, 2014/03/28) */ March 28 2014 Dear Ms ******* We are in receipt of your Complaint Case # XXXXXXXX dated March 9/19/2014. We have located the payment of $167.85 which we have refunded back to **** ******* on 03/09/2014. We have informed her that the check has been mailed out. She is satisfied with the resolution. Sincerely, ***** **** Customer First Team Manager

4/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Claim # XXXXXXXXXX. I wanted to share my not so great experience with my claim through Allstate. My mother had an accident in my car in April 2013 while I was away at school abroad. I called my agent late April and asked what that would do to my premiums, Mr. ******* said it was best to wait until the claim was settled to discuss it; he then gave me my claim number and the number to Ms. ****** to call so that I could be kept updated. I called off and on during the summer semester to find out the status of the claim and each time I was told that it was still ongoing or that they waiting on statements among other things. During the fall semester, I left a couple of messages for Ms. ****** and I did not receive any callbacks. Since this was my last semester abroad, I did not bother with calling any more since I figured that I would just handle it in December when I got back to the US permanently. I called ******* early in January of this year to ask how far this had gotten and to date; I have not received a call back. I had to leave a vm and so I decided to call ********** office. The receptionist said that Mr. ******* was out and would be back on the 7th or 10th of January. I do not remember exactly which date she gave me. I told her that I wanted to check up on the status of my claim so she gave me the 800 number to call because she could see in her system it had not been closed yet. I called the 800 number and the lady who answered was a little sarcastic when I asked what was going on with the claim. She said it was paid in June 2013 and one last thing was paid in December 2013. I asked to verify if it was the right claim number because I told her that I had called several times and no one had ever told me that it was settled. I also told her that I had just gotten off the phone with the agent's office and she said she could not see it was closed. She said she would call the local office and tell them that the claim was closed and show the lady how to look it up. When I got off that call, I called the agent's office back and said I would like a call from Mr. ******* because I was not happy with how this was handled. She said she would leave him a note on his desk to call me when he came back. I am yet to receive a call from Mr. ******* so late January, I got tired of waiting and called the 800 number and asked to be assigned a lady agent. The lady on the phone did ask me if I wanted to file a complaint and I told her that I was done with this and did not want to file any complaints. I had just received the renewal and saw the increase in premiums and I just wanted to get in and talk to someone about my policies. The last time we had a claim was in 2004 with ******** ****** Insurance and the process was fabulous. Our agent, *****, walked us through the whole process and explained everything that was going to happen. This was a much bigger claim than the one involving my mother. My husband actually got hurt and his truck was written off. We ended up getting a rental while we looked for a new vehicle. Every step of the way, we were kept informed and updated on our claim. This claim with my mother was just a simple fender bender and yet no one has been able to keep us informed of what is going on. Clearly, during this time, we have not been "in good hands" as your commercial claims. So Allstate just denied my claim to the guarantee citing 180 days had passed i was still being told that the claim was ongoing so how could i have filed a complaint? All the nonsense happened after the 180 days before that everyone was picking up the phone and answering my questions at least i thought they were answering truthfully so what am i to do? If i had not gone ahead and called the 800 number early January we would probably still be thinking that the claim was ongoing!

Desired Settlement: I would like Allstate to stop hiding behind the 180 days and the state of ** laws do not allow us y'all know your agents messed up do the right thing and honor the satisfaction guarantee! Also it is a slap in the face that you would think that a $25 gift certificate would be enough to make me 'go away' i just mailed your cards today you should receive them by the weekend. I don't work for Allstate so thanking me for providing you with 'training opportunities' for your staff is not in my job description. I want you to honor the claim satisfaction guarantee as y'all have outlined below: "Claim Service So Good, It's Guaranteed. We're so sure that you'll have a good claim service experience that we've created a Claim Satisfaction Guarantee - no other insurance company makes a promise like ours. With the Claim Satisfaction Guarantee only from Allstate, if you're not happy with your auto claim for any reason, Allstate will credit your premium up to six months. No questions asked. The Claim Satisfaction Guarantee is included free with standard Allstate policies. It's another way Allstate is changing car insurance for good." It is shameful that a company can have a moratorium on customer service when everything that went wrong with the claim on your end only came to light after the 180 days. I was not and am not satisfied i want the premiums back on the car.

Business Response: Initial Business Response /* (1000, 5, 2014/03/27) */ Thank you for forwarding Mrs. *********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on March 27, 2014 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (2000, 7, 2014/04/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) AllState has reached out and made good on their promises. Thank you for your intervention without you i would never have gotten anywhere! Final Consumer Response /* (450, 8, 2014/04/04) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: They have made good on their promises. Thank you for all your help!

4/7/2014 Delivery Issues
4/7/2014 Advertising/Sales Issues
4/7/2014 Billing/Collection Issues
4/7/2014 Delivery Issues
4/4/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I Recently received a letter stating I owe 467.60 ,for car insurance ,I was with Allstate for at least a year,and never was my bill that high,my financial status was hit hard and December ,and which my policy cancelled,i then switch to progressive which provided me with cheaper payments,and the past my policy cancelled and never was I hit with a payment so high. Im so tired of getting hit hard by creditors now this is on my credit report which I feel I do not owe,now they have this bill at a credit collection service from two ****s avenue in ********* and file number ***********, I'm very discouraged at this point because I feel this amount is wrong

Desired Settlement: DesiredSettlementID: Other (requires explanation) Take this off this credit collection

Business Response: Initial Business Response /* (1000, 5, 2014/03/11) */ Thank you for forwarding Ms. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on March 11, 2014 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (3000, 7, 2014/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel I don't owe anything ,in their explanation doesn't make Any sense,I want. This off of collection Final Business Response /* (4000, 13, 2014/03/28) */ Dear Ms. ******* We have answered all the questions from the insured according to the Rules and Rates we have filed with the Department of Insurance. We cannot charge off the premium as it would deviate from these Rules. Thank you for contacting Allstate. Final Consumer Response /* (4200, 11, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They ,want to keep this matter private ,because it's wrong,I do not owe 467.00,my policy canceled and I went with another provider ,the payments was to high to pay for ,2 old cars ,that's why I had to go with a cheaper rate,I want this off my credit

4/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My roof receive hail damage and Allstate is refusing to install new roof even though 4 other insurance companies have replaced roofs around me. We have hail damage from *** 2013 and adjuster from Allstate came out to inspect, and I had a private roofer to inspect at the same time. Allstate adjuster said their wasn't but 11 shingles damaged and my guy said their were 28 damaged. The shingle that is on my roof "************" which has been recalled and discontinued so no roofer will warranty installing shingles as patch work because they will not match the thickness or roof color. My neighbors have had there roof's replaced by the damage with know problems. The following insurance companies have replace roofs around me: ****** ***** ********** **** insurance and ***** ***** This looks mighty fishy to me. I did find out the other day that someone at the other end of the street had his roof replaced and Allstate was his insurance company. Now, with this being said Allstate needs to step up to the plate and replace my roof since they claim to be the good hands people.

Desired Settlement: Replace my roof like the others homeowners have received from their insurance companies especially since Allstate replaced a roof at the other end of the street. You can't tell me that my house is the only house that wasn't damaged enough to have the roof replaced.

Business Response: Initial Business Response /* (1000, 10, 2014/03/17) */ We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We have reviewed the situation and contacted Mr. ********* directly to address his concerns. Initial Consumer Rebuttal /* (3000, 12, 2014/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate has scheduled to come out 3/26/14 to review the roof again with my contractor. It has been brought to me attention that a homeowner down the street is having his roof replaced by Allstate with only 17 damaged shingles, and this is less than the number damaged on my roof. My roofer says that I have 38 hail and wind damaged shingles so why is Allstate giving me such a hard time. I have even spoken to that homeowner down the street about his issue, and his issue is no different than mine. Final Business Response /* (4000, 14, 2014/03/28) */ Thank you for contacting our office regarding Mr. *********'s concerns. Upon further review, it has been determined that the ******* Department of Insurance has completed an investigation on this same issue. The file number for this investigation is # XXXXXXXXX. We respectfully request that Mr. ********* contact the ******* Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ********* finds the resolution reached by the state to be a satisfactory one. Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. *********. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

4/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I've been receiving mail, email and phone calls about quotes on auto insurance. I've said repeatedly that I am not interested in their auto insurance, but the quotes, phone calls, emails and junk mail keep coming. Their quotes are too high, higher than what I'm currently paying and I'm satisfied with my insurance company. Not to mention their quoting me on a car I don't even own! I feel like I'm being harassed. If I wanted insurance with them I know where to find them. I don't need them harassing me weekly and monthly. This needs to stop!

Desired Settlement: I want them to stop contacting me about auto insurance or I will cancel my renters policy. Don't write me, call me, text me or email me ever again.

Business Response: Initial Business Response /* (1000, 5, 2014/03/26) */ Thank you for forwarding Ms. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 3/26/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Initial Consumer Rebuttal /* (2000, 7, 2014/04/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I recently received a letter from Allstate apologizing for the inconvenience and stating what steps they plan to take to ensure that this does not happen in the future. They did reserve the right to contact me regarding an issues with my current renters policy, which is fine, I would expect that much.

4/1/2014 Delivery Issues
3/31/2014 Delivery Issues
3/31/2014 Advertising/Sales Issues
3/31/2014 Advertising/Sales Issues
3/31/2014 Delivery Issues
3/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I brought the PaPerwork to the office for the things I needed coverage . They didn't give me a quote for one and I had to resubmit items already given numerous times to get coverage on others. My husband died and they had his death certificate. I continuously got emails and mail for months now concerning his lack of Payment and other coverage he may be needing. The coverage I requested was not what they set us with. I called Mr. ******* on numerous occasions with questions and he never could answer them directly. During such a terrible time in my life, I had nothing but frustration in trying to get these issues resolved. Gladly, I called the office to cancel my coverage, as of 1/31/14. I was told it would be done, all I had to do was email our new auto insurance coverage. Well, they still can't find the e-mail after sending it after one month. I have gotten numerous calls to the Point of harassment.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like the end to the harassment, No more contact at all with any one from this office.

Business Response: Initial Business Response /* (1000, 5, 2014/03/19) */ Thank you for forwarding Ms. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 3/19/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

3/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Allstate called me up to give a quote on car insurance.Italked to them and told them that i am with ********** that i would think about there quote and get back with them.They signed me up for there car insurance without my permission and billed me.I have no desire to ever be with allstate after doing this to me.Are they so hard up for money or bonuses that they are signing up people without permission? Product_Or_Service: None

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want them to remove any money they say i owe them.Did not ask for there insurance or approve of them on coverage.

Business Response: Initial Business Response /* (1000, 5, 2014/03/19) */ Thank you for forwarding Mr. ******' concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on March 19, 2014 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

3/28/2014 Billing/Collection Issues
3/28/2014 Delivery Issues
3/27/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Allstate ins.co.gave me coverage with same coverage of previous co so I switched.two months later they doubled premium. Was told housed assessed more.I sent Allstate a recent assessment which I paid to have done. The agent said he would have it reviewed. After a week he said it was rejected. So after changing policies I am now stuck . It raised my mortgage payment over a hundred dollars a month that I can't afford . The original contract was for 745.33 for the year. It was raised to 1594.02 for no reason after I signed up with them.my policy # isXXXXXXXXX.Thank you

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like them to abide by their original contract of 745.33 for the year and have 748.69 refunded to me. This would give me time to find another carrier.the agent is the ferrante agency/ agent for Allstate . *********** ave, ********** XXXXX.Phone# XXX-XXX-XXXX

Business Response: Initial Business Response /* (1000, 7, 2014/01/28) */ Thank you for forwarding Mr.*****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 1/28/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (3000, 30, 2014/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) this is the same response allstate has written to me several times before.the letter they send to me is the same corporate letter that i have gotten before.they have not addressed the issue and keep putting it off.they have no one to answer to and keep the matter in a revolving door.allstate obviously knows nothing will be done to them as long as they keep sending an answer that says we are sorry but tough luck. Final Business Response /* (4000, 32, 2014/03/25) */ We have addressed all Mr. *****'s questions appropriately according to our guidelines and the Rule and Rates we have filed with the Department of Insurance. Thank you for contacting Allstate.

3/27/2014 Problems with Product/Service
3/25/2014 Billing/Collection Issues
3/24/2014 Billing/Collection Issues
3/24/2014 Billing/Collection Issues
3/24/2014 Delivery Issues
3/18/2014 Billing/Collection Issues
3/18/2014 Billing/Collection Issues
3/17/2014 Advertising/Sales Issues
3/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Allstate won't cover any of my damage because they claim it was a manufacture err. Why did they accept payments if it wasn't covered? I am stuck with a huge wind damage bill that should have been covered by Allstate. They won't cover any of it because they claim it was a manufacture err. If that is the case then why have I been paying payments for years for them to cover my house? I think it's time for Allstate to pay their dept. I have a feeling they pull this bs on everyone which is why I'm here to help stop it.

Desired Settlement: I want my payments back if my house isn't covered. I do not accept patch work done on my roof(especially in 5 different places), it needs one slop minimal. Patch work never works right, it's impossible to match the shingles and it devalues the house not to mention it won't seal right to the other shingles. I'm required to have insurance for my loan but they don't actually cover anything when things go wrong. This is a huge **** company that is backed by the big banks so no one can do anything. They are like wolves in sheep clothing or worse. They have people in jail for years for what allstate does everyday. Worse yet the police protect these people.

Business Response: Initial Business Response /* (1000, 10, 2014/02/20) */ Thank you for forwarding Mr. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 2/20/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (3000, 12, 2014/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I got a call from allstate telling me I need to hire an umpire. You got to be kidding me? You want me to hire an umpire that works for you to redo the decision? That is almost comical.. how do these people get away with this? I guess maybe I'm asking too much asking for you to fix anything right. Patch work on a roof in 5 areas is a joke. Sorry to say. Final Business Response /* (4000, 14, 2014/03/06) */ Thank you for forwarding Mr. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 3/5/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter.

3/17/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: BREACH IN CONTRACT POLICY XXXXXXXXX Allstate has lasped my policy due to an issue with their payment center see info below. You're in "GOOD HANDS WITH ALLSTATE" You sure are they have perfect hands however their insurance coverage policies and practices are not so good. In December I had a medical issue that cause me to be a few days behind in my payment. I sent my payment via the smart phone Allstate APP. I have used this method of payment for a year or so now. Much to my Surprise on January 28, 2014 I found my coverage had been suspended due to lack of payment. I immediately paid my payment and call to 800 customer line only to speak to someone in *****. This person assured me I was ok that the policy would be reinstated I had been a customer for over 10 yrs in good standing. This process took three days to complete. I was lead to believe the policy was being reinstated without a lapse in coverage. During the three days I could have purchased coverage with many companies if they were not covering my policy without a lapse. I had an issue using an app provided by Allstate and the payment did not process and now I am after 4 hours or more having to deal with my insurance commission as to why my vehicles did not show coverage for 15 days or so. I provided medical records to Allstate to show I was medical treated for two months. I was told by my local agent she did not have a smart phone and really did not care to see mine when I was attempting to share my issues with the billing. During this process I was never given an opportunity to talk to US citizens my call was routed to ***** every time I called and I was assured several times my policy would be reinstated. Well it was however three days I was knowingly without coverage waiting on an answer just to find out it was reinstated with a lapse. I could have purchased insurance anywhere with the same result without all the hassle. ***** (company scripted call Center) was telling me wrong for three days. Allstate policy is to send me to a resolution team to help fix my issue. Well I am yet to speak to an underwriter to really share my concerns. I get to speak to a resolution specialist at least they are not in ***** and I can understand what's being said. This person suggested since I had a medical issue I should provide documentation (not my real issue). I collected all the data to support this approach as it was not the real cause of the issues in DECEMBER just caused me not to focus on my affairs as keen as normal. My real issue was not that I could not pay, not because I was in the hospital, it was because I did pay and the app messed up not processing my payment. In conclusion I have found out that Allstate is not the company they say they are. I found out I am not in GOOD HANDS as the advertisement suggests. I have talked to company rep overseas that I could not understand. I have been lead to believe I was going to be reinstated without a lapse. The local office disrespected me as I attempted to share my issues with them related to the app not processing my payment. My calls have been deflected on every turn to someone that won't hear my concerns. I have been penalized because an app the company endorsed for me to use to make payments etc. has a flaw. To me the consumer is at fault yes I guess I may be I guess I could have sent a check or paid the local office face to face. Is this really an American company do we not have Americans that can answer our phones. Thanks for your help in this matter as the Underwriters our lost in making sound decisions related to payment issues related to the smart phone APPS the company endorses.

Desired Settlement: My request is for allstate to cover my vehicle during the laspe period as I have not been involved in any accidents. My policy covered me for a six month period of time. My aggreement with allstate was for six months.The policy was einstated therefore I should not have laspe in coverage. Allstate has breached my original contract if they refuse to cover me the whole policy period. I used the app to process my payment in good faith and it failed to send the payment to allstate processing center. Should I be penilized for the mishap. I would request Allstate to stand behind the call center in ***** that my policy is ok just give 24 to 48 hrs and your policy will be reinstated as I heard 15 times or more. Thanks for your assistance in the matter!

Business Response: Initial Business Response /* (1000, 7, 2014/03/04) */ Thank you for forwarding Mr. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 3/4/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

3/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased homeowner's insurance through agent **** ******* in ******** ***** XXX-XXX-XXXX. I arranged for automatic withdrawal payments from my checking account. This was on 9-24-13. Payment confirmations were being received. I had no idea that they had cancelled my insurance in December, and then sent a balance of $27.00 to a collection agency. Mr. ******* did not at any time contact me to tell me the policy was being cancelled, or why it was being cancelled. I only found out that it had been cancelled because I received the collection notice, and called him to find out what it was for. He has ignored my phone calls and emails trying to find out what happened, and I was passed ** to the office manager ***** who proceeded to tell me that it was my fault it was cancelled, because we had not contacted them to let them know that we had complied with their request to clean up a small pile of wooden debris on the property that they considered a hazard. This pile of wood (see attached photo) was cleared out and burned the next day. My daughter, who had spoken to the assessing agent, said she was not told that we needed to call them back, only that it had to be taken care of within 45 days. We were all under the impression that we had done what was necessary, and had no idea that we had no coverage. ***** at Allstate in ******** was quite outspoken in his belief that this was all our fault, that they had sent a letter telling me the insurance was to be cancelled. I did not receive this letter. I would think under logical customer service standards, my "agent" would have tried to contact me concerning this matter prior to cancelling my coverage. At the very least a certified letter should have been sent so that they knew I had received it. As a consequence, I have now been without coverage for 2 months without my knowledge. When I firmly requested that they reinstate my policy immediately, I was told that they could not do that because it had been over 2 months since I had coverage, and ***** would have to get it approved by some department at Allstate. When he called me back, I was told that my payments would now be $47.57 a month, instead of the previous $34.00 a month, an increase of 29%. When I asked why it was so much more, the only explanation I received was that it was because there was a 2 month lapse in coverage. There is no reason given why it should be so much higher only 2 months later. ***** was not helpful, nor was he willing even to agree that Allstate had any wrongdoing in this matter, that it was all my fault for not contacting them. This now leaves me in a position of no homeowners' insurance, and having to now quickly try to find another insurance carrier to cover my home. I am quite upset that I was not contacted, that no one tried to email or call me, and that my home is now in jeopardy because of this. This treatment is totally unacceptable from a company that advertises you are in good hands with Allstate.

Desired Settlement: I am holding Allstate responsible for any damages done to my home until such time as the Allstate policy is reinstated at the original monthly payment of $34.00 a month. My home is brand new, just built in 2013, and is my retirement home. If I lose my home because of their incompetency, I will expect them to replace my home. They have all the paperwork showing the costs of building this home in my file. I also would like an apology for their mishandling of this, and my treatment by both ***** and **** *******. I have already sent a certified letter of complaint to ****** ******, President and CEO of Allstate at the headquarters in Northbrook IL.

Business Response: Initial Business Response /* (1000, 5, 2014/03/06) */ Thank you for forwarding Ms. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 3/6/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (3000, 7, 2014/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This letter did nothing but restate that they did nothing wrong, it was not the agent's fault, and they were just following Allstate's rules. It is the large company versus one person, and I really did not expect anything else from them. I continue to take exception to my treatment, that they would put my home in jeopardy because of their "rules" that they, of course, must follow to the T. According to the letter I received, the agents have no choice but to follow Allstate's rules. You would hope that an agent would have just a little bit more initiative than that, especially when it comes to a person's home. Also, I have spoken to several other insurance agents while waiting for Allstate's response. They all said exactly the same thing: If they had not heard back from me concerning the hazard on my property and if it had been cleaned up or not, they would have called and asked me personally, not sent a letter which could easily be lost in the mail and never received. They would never have cancelled my policy without my knowledge. I hope that by this incident being posted on the Better Business Bureau website, no one else will need to experience what I did with Allstate. I will be sure NOT to recommend Allstate to anyone in the future. If this helps even one other person decide to choose a different insurance carrier, this will have been worth my effort to confront them.

3/14/2014 Problems with Product/Service
3/11/2014 Problems with Product/Service
3/10/2014 Delivery Issues
3/10/2014 Problems with Product/Service
3/10/2014 Delivery Issues
3/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I changed insurance carriers from Allstate to ********** Allstate didn't acknowledge the change, and sent me a bill for insurance I do not need. I called to cancel this, and they continued to submit a bill. I sent them a letter to explain in writing and cancel, and they sent me a letter back stating vaguely that changes were made prior to cancellation of policy. I made no changes nor was informed of any changes. The broker, ****** ******, cannot be contacted. *************** was the name on the letter. They turned the bill over to a collection agency.

Desired Settlement: They should credit the $92.34 improperly billed, and restore my standing.

Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 2/18/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (3000, 7, 2014/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no letter from 2/18/14. The last correspondence I received was from 12/23/13, referencing my old policy number XXXXXXXXX, stating I still owed them $92.34 Final Business Response /* (4000, 9, 2014/02/21) */ Thank you for forwarding the concern from Mr. ******. Please allow 7 to 10 business to receive the response. Thank you for contacting Allstate.

3/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Allstate canceled my policy without notice and reinstated it the same day. The cancellation was reported to the DMV which immediately fined me for lapse in coverage when in fact there had not been a lapse in coverage. Allsate refunded me the $25 fine imposed by the DMV via a gift card but raised my rate by 18% over $250 dollars during renewal a month later. When I inquired about the rate increase they could refused to give me an answer. Product_Or_Service: Auto Insurance Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) Renew policy at a reasonable rate, an 18% increase in premiums is unjustified.

Business Response: Initial Business Response /* (1000, 5, 2014/02/26) */ Thank you for forwarding Mr. **** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 2/26/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

3/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My home sidewalk did have a crack, that was not an issue before I signed the policy. After a surprise inspection,on Jan. 29th, I was informed to fix the issue or I would be dropped from insurance. Jan. 29th I requested a copy of the inspection report. I did not receive it until Feb 11th. Since then I have made a good faith effort to fix my sidewalk, but I am having to do the work myself to save money for this unexpected expenditure. This basically leaves me with just weekends, but the sidewalk is removed and it is now gravel until I can lay the flagstone. A second inspector was sent out feb. 26th, and again rejected the work citing cement pieces off to the side and uneven surface. I contend that the surface is flat enough to walk on as gravel would be, and the cement pieces are in fact clear of the walking path. As far as I know they are still planning to drop my insurance "in the beginning of March", not only did I not receive a firm date, but I also have been making progress, and have pictures and my neighbors as witness to my efforts.

Desired Settlement: I would like a reasonable time frame to fix an issue that has NOT caused any issues at all in the four years I have been in my residence. Given the slow response to my previous questions I would like at LEAST until March 31st.

Business Response: Initial Business Response /* (1000, 5, 2014/02/27) */ Thank you for forwarding Mr. ******' concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 2/27/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

3/10/2014 Delivery Issues
3/10/2014 Delivery Issues
3/7/2014 Problems with Product/Service
3/4/2014 Advertising/Sales Issues
3/4/2014 Delivery Issues
3/3/2014 Problems with Product/Service
3/3/2014 Advertising/Sales Issues
3/3/2014 Advertising/Sales Issues
3/3/2014 Problems with Product/Service
3/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I went through divorce fall 2012, splitting accounts with my ex. Allstate was notified months in advance and asked to remove the checking account information from my account (Policy Number: *********** They did not and collected $215.38 for my ex's insurance. That was 19 days ago.

Desired Settlement: I want my funds back plus interest.

Business Response: Initial Business Response /* (1000, 5, 2014/02/18) */ Thank you for forwarding Mr. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 2/18/14 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

2/28/2014 Advertising/Sales Issues
2/24/2014 Delivery Issues
2/20/2014 Delivery Issues
2/19/2014 Problems with Product/Service
2/18/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I received a letter of non-renewal from allstate. their decision was based on a not at fault (10% at fault) accident on 1/4/2012, a driver side door glass claim (vehicle break in) and a not at fault accident on 12/13/2014. allstate did not lose any money from the accidents. i have been a good paying customer, never paid late and never complained before about the service i received from allstate. because of allstate's decision, i will be forced to sell a vehicle i worked hard to own. quotes i received for a new policy are more than triple of my current premium of $180 per month. i have not been denied coverage from these companies that gave me the quote. Product_Or_Service: auto insurance Account_Number: XXX XXX XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) i would like allstate to reconsider their decision to end my policy as i believe it is more about profit than risk.

Business Response: Initial Business Response /* (1000, 10, 2014/02/06) */ Thank you for contacting our office regarding Mr. ********'s concerns. Upon further review, it has been determined that the *** **** Department of Financial Services is actively investigating this same issue. The file number for this investigation is CSB-XXXXXXX. We respectfully request that Mr. ******** contact the *** **** Department of Financial Services with any questions he might still have. It is our ultimate hope that Mr. ******** finds the pending resolution reached by the state to be a satisfactory one. Allstate Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ********. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

2/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I made an early payment that should have put me a month ahead. It was not applied correctly and now I owe again for the the month that was paid. On 2/1/14 I made a payment of $98 for may auto insurance that was supposed to cover my February bill due on the 23rd. This should have put me ahead and showed my next due date as 3/23. Due to an Allstate system error, my payment was not applied as a February payment and now my bill shows that I owe another $56.77 on 2/23. I contacted my local agency owned by ******* ****** (PHONE #:Phone XXX-XXX-XXXX) and spoke with someone by the name of Kathy today 2/6/14 and I called the 24 hr line at ************ on 2/5/14 and spoke w/ a few representatives. I spoke was ******** at the ************ contact number and she was nice, however she stated that for some reason the system did not post my payment correctly and they cannot fix it. ***** from the local Allstate agency also stated that because I paid before my bill was generated, the system failed to post the payment for February. ***** also stated she spoke with 2 departments and stated they will not fix this issue. I have been with Allstate since 2011 and I have always paid early. There have been other times when I paid before my bill was generated and had no issues and now, due to a system error, I am being punished for paying early and paying more than the required amount all because of an Allstate error and everyone is refusing to correct this issue. I purposely pay early to stay ahead and now I am expected give Allstate more of my hard earned money. The company also informed me of some error they made on my account which they had to give me a credit but none of these representatives were equiped to explain what the error was or what the adjustments were on my account. I am so upset with the actions of this company I am now searching for another insurance provider. It is clear that this was an Allstate error because 2 of their representatives have admitted to this error, however they are refusing to correct the wrong. It is completely unethical to require a customer to make a double payment for the same month.

Desired Settlement: I want the $98 that I paid on 2/1/14 to be applied correctly as my February payment which should show that I am due on March 23rd instead of February 23rd.

Business Response: Final Consumer Response /* (2000, 14, 2014/02/18) */ Good morning, the issue has now been resolved. Thanks ________________________________________ From: **********@bureaudata.com To: *****@hotmail.com Subject: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) Date: Mon, 10 Feb 2014 06:05:42 -0700 Complaint ID#: XXXXXXXX Business Name: Allstate

2/17/2014 Delivery Issues
2/17/2014 Delivery Issues
2/14/2014 Billing/Collection Issues
2/13/2014 Advertising/Sales Issues
2/11/2014 Advertising/Sales Issues
2/10/2014 Problems with Product/Service
2/10/2014 Problems with Product/Service
2/10/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I contacted the ***** Insurance Agency to purchase life insurance. The agent, ***** A. ******* only wanted to do business at my home. Despite the difficultly in doing so, as Mr. ****** was only in ********* on Tues & Thurs, we made it work. I told him that we wanted our policy to start on Jan 1, 2014, when our current policies ended. He told me it would not be a problem. He took the first months payment as a deposit at that meeting.After our health screening, it was determined that my husbands policy would cost slightly more. The paperwork was finally drawn up & sent to us on Dec 18th. I signed on that date & my husband signed 12/19. We were charged for the difference in price b/w the deposit & actual policy cost with no notice or warning on 12/19.Mr. ****** wanted to meet again, but due to high workloads, we were unable to get back to ********* at a reasonable time. No addtl infor was forthcoming from Mr. ******** awoke today to find money gone from my account which I was not expecting until the end of Jan. I called the insurance company and was told the policy was effective as of Nov 28th. A payment for my husbands acct. would hit shortly as well.I wrote Mr. ****** an e-mail, expressing my anger that the policy date was incorrect and that the payments had started earlier than what I thought we had agreed on. I requested he correct them as the least he could do.His reply included the following:This confusion would have been avoided if you could have metwith me like I requested the last time we spoke. I decided that at this point, I no longer wanted to do business with him.I called the ***** office, asking to speak with a manager. I spoke with ****, telling her I wanted both policies canceled immediately, with full refunds. She couldnt cancel the policies but the general manager could and would call me.Instead, Mr. ****** proceeded to call me, attempting to bully me into keeping my policy. I don't understand why the ***** office felt this was appropriate. Product_Or_Service: Life Insurance Account_Number: ********** (****** o

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my policy canceled and all monies refunded.Initial policy down payment:11/19- $56.4411/19- $47.00December Charge to modify down payment due to increased payment amount for Colin:12/19- $9.00December Payment Charged:12/31- $56.44Current Total (as of 12/31/13): $168.88As well as any additional charges that occur during the process of canceling the policy.

Business Response: Initial Business Response /* (1000, 10, 2014/01/29) */ Contact Name and Title: ******** ******** Contact Phone: XXX-XXX-XXXX Contact Email: *****************@allstate.com Please see attached letter for your records. We have responded directly to the client for complaint resolution. Thank you

2/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My damage claim was denied by the National Catastrophe Team by Allstate. Water Main break at ********* Court Apartments in ****, **. There is water damage from the rear to the front of my place with holes in walls. HEALTH ALERT! Problem started January 8, 2014 between 1-4 pm. I'm very concerned for me and my therapy (senior) dog health issues. Water damages did lead to a bad smell throughout the apartment. The smell is in the walls and the carpet being wet underneath to the pad and the wood. The air we breathe and my lungs which could lead to other health issues. I have filed a complaint with the police and building department of ****, **. The complaints were filed today. Allstate was notified about the damages on 1/9 2014. The claim adjuster ***** came out on January 11, 2014. He said the apartment is liveable the management just needs to replace the pad, carpet and repair the drywall. I replied what about my health and the smell until then. You can speak with your doctor and submit documentation. Two days later I was contacted by ****** claims assistance. Shes said the claim was denied due to a dwelling problem and not content issue. Per ****** she said looking at the documentation I need to follow up with the management team at my complex and request for my expenses to be reimburse for lodging and food. I replied what about my health issues, ****** replied I can take this higher up but I'm sure its nothing they can do either. We need the documentation from your doctor first to proceed. I was very upset no help here either. What about my clothes in the master bedroom? ***** did take the pictures. ****** is asking me to submit pictures which they already have. All my clothes need to be cleaned in my closet from top to bottom not just the bottom rack that got wet. The smell was still in my bedroom for over a week before the the pad and carpet was replaced. I spoke with ****** yesterday I told her I will be filing a complaint concerning this matter. Product_Or_Service: Renters Insurance Account_Number: ***********

Desired Settlement: DesiredSettlementID: Refund My deductible is $250.00. I'm requesting a refund for the hotel cost of $155.72, $100 in food and dry clean all my clothes in my master bedroom closet. I can submit the pictures for my clothes on the top shelf that ***** did not take.

Business Response: Initial Business Response /* (1000, 10, 2014/02/01) */ Contact Name and Title: ****** ******** Contact Phone: XXX-XXX-XXXX Contact Email: *****@allstate.com We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We will review the situation and contact our insured directly to address their concerns. At this time, our insured's claim has been re-opened and assigned to an aduster to contact her to address the damages. Final Consumer Response /* (450, 17, 2014/02/09) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: My concerns has been addressed. Thank you BBB and Allstate for your assistance.I should receive my check within 7-10 days. Final Business Response /* (4000, 14, 2014/02/06) */ We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We will review the situation and contact our insured directly to address their concerns. On February 06, 2014, we received a voice mail message from our insured that all her concerns had been addressed an no further contact was necessary.

2/7/2014 Delivery Issues
2/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: VEHICLE NOT REPAIRED IN TIME THE SHOP SAID IT WOULD BE AND ALLSTATE WILL NOT EXTEND MY RENTAL PAST THE 20 DAY COVERAGE DATE. My car was in a vehicle accident on 11/29/13 and it took almost a week for an adjuster to come and access the damages to the vehicle. I received a rental car on 11/30/13 and was informed by my agent ******* ****** that I could not keep the rental car past Sunday December 28th due to my policy on covering for 30 days even though my car is still in the shop being repaired. I do not feel that this is right because the shop has not repaired the vehicle in the time they said they would. The shop is a reputable shop and I feel that they are doing the best job that they can. I feel that Allstate should allow me to continue in the rental until my vehicle is ready because this was no fault of my own. I can not be without a vehicle due to the type of work that I do and something needs to be done about this. Thank you ***************** My local agent is ***************************. Claim number is ********** ******* ****** is the adjustor on the case *********** ext. *******

Desired Settlement: To remain in the rental vehicle

Business Response: Initial Business Response /* (1000, 10, 2014/01/17) */ See attached document. Final Consumer Response /* (3000, 12, 2014/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that while they sent me a check for 120.00 what about the days I missed from work due to me not having a vehicle to drive. I feel I should be compensated for that as well.

2/3/2014 Delivery Issues
2/3/2014 Delivery Issues
2/3/2014 Advertising/Sales Issues
2/3/2014 Advertising/Sales Issues
1/31/2014 Delivery Issues
1/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This a complaint is about an accident that took place in a parking lot. I was about to park when the vehicle to the left lane of the parking lot was about to leave and I saw a shopping cart in the lane where I was going to park so I stop about half way to remove it but before I could go move the cart I heard are noise behind my truck and it was that same vehicle that hit me from the back of my truck. The cops could not determine who was at fault because it was in a parking lot. I made a claim on my insurance with Allstate to fix my truck. My insurance bill when up after I made the claim to fix my truck so I discontinue my insurance with Allstate. After a while I notice my bill was getting high and I went to the office and question it. The person I talk to told me that I paying money for the accident that happen in the parking a lot after I had drop the insurance I had with Allstate. This is name of the agent who took the claim ***** ********* and claim # is XXXXXXXXXXX. I have call her many times and she won't and left massages for her and she has to not return my calls.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want a refund for all the money Allstate wrongly took from me.my claim # is XXXXXXXXXX. ***** ********* is the agent. Her Phone is (XXX)XXX-XXXX or X-XXX-XXX-XXXX Ext. XXXXXXX

Business Response: Initial Business Response /* (1000, 5, 2014/01/29) */ Thank you for contacting our office regarding Mr. ******'s concerns. Upon further review, it has been determined that the ***** Department of Insurance is actively investigating this same issue. The file number for this investigation is # XXXXX. We respectfully request that Mr. ****** contact the ***** Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ****** finds the pending resolution reached by the state to be a satisfactory one. Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ******. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above. ------------------------------------------------ 1-31-14 additional info from business: Mr. ****** is concerned as his premiums increased because of an at fault accident he was involved in on June 30, 2011. This accident was reported to us on June 30, 2011 and we obtained Mr. ******'s recorded statement the same date. Mr. ****** recounted he pulled half way into a parking space when he saw a shopping cart in the space in which he was attempting to park. As soon as he put his vehicle into reverse to back up to remove the cart, he heard a noise and was hit by the other party, Mr. **** ****** We obtained Mr. ******** recorded statement on July 2, 2011. In reviewing Mr. ******** account of the loss, Mr. ***** was approximately five feet ahead when he saw Mr. ****** pull half way into the parking spot. Then all of a sudden, Mr. ****** backed up. Mr. ***** stated he braked and honked to alert Mr. ******. Unfortunately, Mr. ****** struck him. The point of impact to Mr. ******'s vehicle was the left corner of his rear bumper. Mr. ***** was struck on his left door. After a careful analysis of the evidence gathered, we accepted liability for the loss. Our records confirm our claim representative had a lengthy conversation with Mr. ****** regarding the liability decision on July 6, 2011. The documentation stated Mr. ****** appeared to understand that the evidence indicated we owed the claim. We spoke to Mr. ****** on January 30, 2014 and he does recall the conversation. We apologize if Mr. ******'s phone calls were not returned. Our file documentation indicates Mr. ******'s Allstate agent contacted us on July 13, 2012 requesting reasons why we accepted responsibility for the loss as Mr. ****** was upset because his premium increased. We explained the reasons for our liability decision. Next, Mr. ****** called our office December 30, 2013 and January 1, 2014 wanting to know why his premiums increased. Unfortunately, our office was not open on January 1, 2014. Our records indicate the assigned claim representative did leave a message for Mr. ******. We spoke to Mr. ****** on January 30, 2014 regarding his concerns. We attempted to complete a conference call with him and his Allstate agent, Mr. ****. However, Mr. ****** was driving and requested we call him back. Mr. ***** the Allstate agent, agreed to contact Mr. ****** and discuss the premium increase. Unfortunately, based on the evidence, we are unable to overturn the liability decision.

1/28/2014 Delivery Issues
1/27/2014 Delivery Issues
1/27/2014 Problems with Product/Service
1/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Claim was filed with Allstate insurance for water damage and roof repair in June of this year. I called Allstate and was told to get estimate. I got two estimates, one was for $9,000. and the other was for $11,000. Allstate rejected the estimates and came out with their claim adjuster, ******* ****** and a contractor, Mr. **** ******* who gave an estimate of $1,388.34. I was told by Mr. ****** the adjuster, that if I was unable to find someone to repair the damage for the amount of $1,388.34 to give him a call and they would contact the contractor **** ****** to do the repair work. After several phone calls to ******* ****** I was informed that they could not get anyone to repair the damage to my home for the amount they were willing to pay, not even **** ****** the contractor they brought out. According to my contractors there was extensive damage done to the roof and gutters never mind the drywall and shower ceiling that most of the roof should have been replaced. Since I did not have the funds to cover it myself I had the roof patched where the damage was the worst and and blue tarped which is still on the roof to prevent further damage. I called in July and was told a check for $888.34 ($1,388.34 minus $500.00) deductible was sent out at the end of June which I never received. I called again in July to find out where the check was and at that time I was told since the check had been over 30 days old and not cashed that Allstate would issue a 2nd check. Did not receive the 2nd check either so called again in September and again the since the supposed new check was over 30 days old they'd have to issue a 3rd check. I called again in late October and was told they didn't understand why I didn't receive the checks and would send out another the beginning of November. He repeated the address it be sent to which was correct. Today is Monday the 23rd of December and I have yet to receive any check.

Desired Settlement: I am seeking $10,000. to fully repair the damages to my home which now still has a blue tarp covering the roof or have Allstate send out a contractor to repair the damages for the amount they seem to think they can do the repairs

Business Response: Initial Business Response /* (1000, 5, 2013/12/24) */ Thank you for forwarding Mr. *************'s concern to Allstate for review and response. We are unable to respond to his concern with the information provided. Please have Mr. ************* provide the policy number and/or claim number so we can adequately research his complaint. Again, thank you for contacting Allstate. Final Consumer Response /* (3000, 7, 2014/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Claim # XXXXXXXXXX Final Business Response /* (4000, 9, 2014/01/10) */ Thank you for your recent inquiry regarding the above referenced claim. Per my review of this file, on 6/27/13, the insured *************** reported to Allstate that he had wind damages to his roof (date of loss 5/6/13) which caused resulting interior water damages to his 2nd fl front bedroom painted drywall ceiling. An inspection appointment was set for 7/5/13 and when the adjuster arrived, the insured was not home. A second appointment was set for 7/23/13, and this was cancelled by the insured. A third inspection was set for 7/24/13 and Allstate adjuster **** ****** met with Mr. *********** and an expert roofer from ******* ******* Consultants. The roof inspection showed that the insured's roof was intact except for (1) missing roof tab on the rear lower corner slope which could have been caused by wind. A minimum charge for a roof repair was afforded to repair this area. Please note, the missing roof tab did not cause water infiltration to the interior dwelling. The front roof slope did have numerous areas of vertical cracking to the shingles along the plywood roof sheathing seams. Also, there were areas of shingle delamination. This damage was not due to windstorm; rather it was due to deterioration and wear and tear. The areas of the front roof deterioration were producing water infiltration to the interior front bedroom. An estimate for covered repairs was developed by adjuster **** ****** for repairs to the painted drywall ceiling, walls and insulation in the front bedroom. Also, there was a minimum roof repair allowance for the (1) missing roof tab. The estimate total was $1,388.34 FRC less -$500.00 deductible = $888.34 net check amount. **** ****** explained the estimate for covered repairs to Mr. ************* Since 1/6/14, I have left three detailed voice mail messages for the insured at (XXX)-XXX-XXXX, requesting he contact me regarding his claim settlement. On 1/9/14, I contacted a male who identified himself as ***** at this phone and he informed me Mr. ************ was walking the dog and would call me back when he returned. As of this writing, I have not received a return call. I hope this information is sufficient to close your file. Should additional issues need to be addressed, please call me at (XXX)-XXX-XXXX. Sincerely, ******* J. *********

1/20/2014 Advertising/Sales Issues
1/20/2014 Problems with Product/Service
1/20/2014 Advertising/Sales Issues
1/20/2014 Advertising/Sales Issues
1/20/2014 Advertising/Sales Issues
1/17/2014 Problems with Product/Service
1/16/2014 Advertising/Sales Issues
1/15/2014 Billing/Collection Issues
1/15/2014 Advertising/Sales Issues
1/14/2014 Billing/Collection Issues
1/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have paid the full premium of $557.18 for one of my cars' (2000 Lexus RX300) coverage between Nov. 9, 2013 and May 9, 2014 (AllState Policy Number *****************). On December 06, 2013, I sold the car and asked my AllState agent (***********) to cancel this coverage. I was notified that AllState will credit $344.37. As it happened, the car had been covered under this policy between Nov. 9, 2013 and Dec. 6, 2013, that is less than 1 month out of 6. on December 9, 2013. I have requested an explanation how the credit was calculated because they charged me $212.81, that is 38% of the whole amount paid, for less than one month of coverage. AllState has ignored my request.

Desired Settlement: It has now been 10 days since I requested a breakdown of the questionable amount the insurance company charged (38% of the 6 months premium) for less than 1 month of coverage. The company simply ignored my request which is unacceptable. I demand a detailed breakdown of the charge.

Business Response: Initial Business Response /* (1000, 5, 2013/12/20) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 12/20/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (3000, 7, 2013/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been 18 days since I requested a breakdown of the charges from the insurance company but as of today, December 24, 2013, I have not received any response. Final Business Response /* (4000, 9, 2014/01/02) */ Thank you for forwarding Mr. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 01/02/14 in an attempt to address any issues. Please allow 7 to 10 business days for receipt of the letter. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

1/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Dec 20th, 2013 there was an ice storm in ******** that did a lot of damage to the trees in our yard. We filed a claim with our Allstate homeowners policy that would include a removal of one severly damage tree, removal of a limb and trim and remove dangerous hanging branches that cannot be reached of another damaged tree and a clean up of a massive about of tree limbs that were on the ground. This is something that we would have to hire a tree service for. Allstate denied our claim and basically I was told that insurance companies do not cover storm damage. I do not understand this comment because there was a massive ice storm where I live in April 2005 and *** told us to have tree service clean up the mess and submit the bill and *** gave us a check. I do not understand why Allstate would not cover an act of nature to our property on our homeowners insurance policy. I guess you are only in good hands with allstate as long as you do not make a claim because Allstate has no problem cashing my check every month for insurance that we pay for. I find this extremely unreasonable that Allstate would not except our claim, but like most insurance companies they allways have a million reason why they can't help you but never have a problem dropping you if your check is a day late. I feel as if I have been taken by Allstate. I had to go out and spend $300 on a chainsaw and I have to hire a tree service to come and pick up and chip the mess as soon as I have it chopped up and dragged to the road and I have no idea how much this will cost me.

Desired Settlement: I am not sure what type of settlement is acceptable. I feel I was mislead by Allstate when origanally making this claim. I was even instructed by Allstate to have the work done if I felt it was neccecary but I am glad I didn't because I would be stuck with a bill for several thousand dollars for the work that needs to be done. After the holidays we are going to be shopping around for new insurance for our vehicles and our home. The most satisfaction I would probably get is never removing the complaint and it would allways be there against Allstate scam insurance company.

Business Response: Initial Business Response /* (1000, 7, 2014/01/06) */ The response is attached. Final Consumer Response /* (3000, 9, 2014/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate did not really any offer any type of solution. Like I stated in the original complaint when we had AAA this type of damage was covered. When Allstate approached us about changing insurance we were guarunteed we had the same insurance. Apperently, not.

1/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In so doing Allstate now wants me to void my contract with the contractor and use one of their contractors who will not do a complete job and leave me with excessive bills which should have been handled by Allstate in the first place.

Desired Settlement: Settlement requested is to pay the contractor I have set up and get the job done. Seven months is too long a time to have holes in ones roof.

Business Response: Initial Business Response /* (1000, 5, 2013/12/14) */ Contact Name and Title: ****** ******** Contact Phone: XXX-XXX-XXXX XXXXXXX Contact Email: *****@allstate.com We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We will review the situation and contact our insured directly to address their concerns. On December 13, 2013, a claim manager received a voice mail from Mr. ********* stating that he missed the manager's call because he was working. He stated he would not be availble to further discuss his claim until December 17, 2013. The manager emailed Mr. ********* and advised he would contact on December 17, 2013, as requested. Final Consumer Response /* (3000, 15, 2014/01/07) */ Why is this closed? Allstate just stalled for time and sent another adjuster who did nothing. This is one of the worst companies to deal with and I may need to have this case arbitrated. They now do not want to replace damaged shingles or plywood on my carport. They want to rehang damaged siding on the house. I need to number to the Attorney Generals office as what I am seeing with allstate is gross neglect and subversion at the least. Please advise on next step as allstate is extremely bad. Final Business Response /* (4000, 17, 2014/01/08) */ Thank you for contacting our office regarding Mr. ********* concerns. Upon further review, it has been determined that the ******** Department of Insurance has completed an investigation on this same issue. The file number for this investigation is # XXXXXX. We respectfully request that Mr. ********* contact the ******** Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ********* finds the resolution reached by the state to be a satisfactory one. Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. *********. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

1/8/2014 Billing/Collection Issues
1/8/2014 Problems with Product/Service
1/7/2014 Advertising/Sales Issues
1/7/2014 Billing/Collection Issues
1/7/2014 Billing/Collection Issues
1/7/2014 Billing/Collection Issues
1/6/2014 Delivery Issues
1/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Old Home policy # XXXXXXXXX effective 11/24/2012 to 11/24/2013. Allstate send me a quote of $ 1,139.06 to renew for 1 more year but I choice to go with a different company. I send a letter to my agent on 10/04/2013 to cancel my policy on the expiration day 11/24/2013. Yesterday 12/11/2013 I received a letter from a collection company trying to collect $ 1,139.06 for Allstate Property & Casualty. "The above referenced amount is due for coverage provided under your insurance contract." I called the collection services and Allstate and inform them for the mistake, but they need money. Credit Collection Service: *** ***** Ave, ******* ** XXXXX Ph XXX-XXX-XXXX File # XX XXXX XXXXX XXXXXX XXXX-XXXXX-XXX Date 12/05/2013 Please help me to resolve the problem.

Desired Settlement: n/a

Business Response: Initial Business Response /* (1000, 5, 2013/12/23) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on December 23, 2013 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

1/3/2014 Delivery Issues
1/2/2014 Problems with Product/Service
1/2/2014 Delivery Issues
1/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Allstate is not doing business in good faith. I have wind and leak damage to my home. I have had two contractors say the roof should be torn off and fixed. Allstate has had two inspector out and they say the roof should be patched. The shingle on my roof is no longer made so they want the roof patched with a different shade of shingle. I also have vinyl siding damage, water damage to the interior of the house and Allstate wants all these repairs patched and has made a partial payment. My Contractor **** ******** (A+ rating with the BBB) has stated that from the start that the roof and siding needs replaced. **** E ******

Desired Settlement: DesiredSettlementID: Replacement Allstate need to do the right thing and pay to replace the roof, fix the siding and interior damage.

Business Response: Initial Business Response /* (1000, 11, 2013/12/23) */ Thank you for contacting our office regarding Mr. **** ******'s concerns. Upon further review, it has been determined that the **** Department of Insurance is actively investigating this same issue. The file number for this investigation is CSD-XXXXXXX. We respectfully request that Mr. ****** contact the **** Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ****** finds the pending resolution reached by the state to be a satisfactory one. Allstate Property & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ******. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above. Final Consumer Response /* (3000, 13, 2013/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate has not covered the repaired costs to fix the roof on my house properly. They are not doing business in good faith. They are requesting a patch job on various places on my roof with shingles that do not match. Final Business Response /* (4000, 15, 2014/01/02) */ Thank you for the additional information regarding Mr. ******'s concerns. If he is not satisfied with the outome of the investigation by the **** Department of Insurance (DOI), Mr. ****** will need to send a rebuttal to the DOI. Leaving the BBB complaint open will not in any way affect their investigation. The DOI has the authority to enforce insurance laws and regulations in ***** and the BBB can not change the decision reached during the DOI investigation. Again, we apologize for any frustration or inconvenience this situation might have caused Mr. ******.

1/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I got insurance with Allstate 6 month ago with no problem I was paying $63 for both of my vehicle now when it was time to talk about renewal hereto my surprise it Went up from $372 every 6 month to $420 every 6 month $70 a month mind u I have not been in no accident nor have I gotten a ticket this year when I ask why did it go up the could not give me an answer...........they advertise if I have not gotten into no accident I will get some source of check Witch they have not giving me yet and they stated that after 6 month my insurance will go down and as u can see this is not the case the should stop advertising false information all I want is for them to keep there word and honor what they told me...........

Desired Settlement: Honor your word and honor ur advertisement as well as what u told me with my insurance

Business Response: Initial Business Response /* (1000, 5, 2013/11/27) */ Thank you for forwarding Mr. *******' concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on November 27, 2013 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (4200, 17, 2013/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept ur proposal u guys have done wrong and I'm paying for it this is just rediculas I have never been so frustrated in my life with insurance let alone cause Advertisment Final Business Response /* (4000, 19, 2013/12/31) */ We have addressed all Mr. ******* questions appropriately according to our guidelines and the Rules and Rates we have file with the Ohio Department of Insurance. Thank you for contacting Allstate.

1/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After complying with Allstate and setting up a verbal agreement about the price owed to me after a car accident;***** ******* of Allstate reneged and has refused to answer my phone calls and mail. It has been months, and my bills and people that aided during my time of need must still be paid. My own suffering must also be accounted for. It would be decent if ***** ******* would be professional and treat people with respect. She has hung up on me on mutiple occasions. She is trying to take more than half of what is owed to me upon our verbal agreement. Why is there a problem with me receiving what's owed to me from the insurance company? Her mendacious attitude is unnecessary. What can I do now if no one will communicate with me?

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for what we verbally agreed on before ************* lied to me and then reneged. I will not settle for less.

Business Response: Initial Business Response /* (1000, 10, 2013/12/19) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 12/19/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (3000, 12, 2013/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have waited until Dec. 29, 2013 to see if I would receive anything from Allstate and I have not. I am tired of waiting,and I am tired of their lies. I still have bills to pay, and my own suffering has not been addressed. Final Business Response /* (4000, 14, 2013/12/31) */ Thank you for contacting our office regarding Mr. ****** concerns. Upon further review, it has been determined that the ***** ******** Department of Insurance has completed an investigation on this same issue. The file number for this investigation is #XXXX-XX-XXXXX. We respectfully request that Mr. ****** contact the ***** ******** Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ****** finds the resolution reached by the state to be a satisfactory one. Allstate Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ******. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

12/31/2013 Advertising/Sales Issues
12/30/2013 Delivery Issues
12/30/2013 Delivery Issues
12/30/2013 Problems with Product/Service
12/30/2013 Advertising/Sales Issues
12/30/2013 Billing/Collection Issues
12/30/2013 Problems with Product/Service
12/30/2013 Problems with Product/Service
12/27/2013 Delivery Issues
12/23/2013 Problems with Product/Service
12/23/2013 Billing/Collection Issues
12/17/2013 Delivery Issues
12/17/2013 Problems with Product/Service
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12/16/2013 Problems with Product/Service
12/16/2013 Billing/Collection Issues
12/16/2013 Delivery Issues
12/16/2013 Problems with Product/Service
12/13/2013 Delivery Issues
12/13/2013 Advertising/Sales Issues
12/13/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was quoted 'firmly' by phone, email and mail for home insurance 1 year at 1057.00. A day after I submitted all the signed forms (today) I receive a call from the rep saying my rate went up to 1201.00/year due to incorrect housing info from what is advertised on the web vs the inspector's findings. I think this is bad, dishonest and poissibly illegal business practice to book more insurance sales. I have both my home and auto insurance with this firm. They may be doing this with other customers as well to capture more insurance sales. If possible please investigate. Thank you. Product_Or_Service: Home insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) If possible would like a refund of the difference. Not sure if they are telling the truth or not but it seems dishonest and illegal.

Business Response: Initial Business Response /* (1000, 7, 2013/12/02) */ Thank you for forwarding Mr. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 12/2/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

12/10/2013 Problems with Product/Service
12/9/2013 Problems with Product/Service
12/9/2013 Billing/Collection Issues
12/2/2013 Delivery Issues
12/2/2013 Advertising/Sales Issues
12/2/2013 Delivery Issues
12/2/2013 Problems with Product/Service
12/2/2013 Problems with Product/Service
12/2/2013 Billing/Collection Issues
12/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I applied for insurance through Allstate.com on September 8 2013. I was approved for a rate around $150 a month. I paid for the first and last month online which was $301.44. I received no e-mail confirmation of the transaction. I contacted customer service, I was told I indeed now had car insurance through Allstate, and that I was approved for the rate that I applied for. I was then faxed my policy information. 6 weeks later, on October 19, 2013 I receive a bill from Allstate for $1595.39, with a minimum payment due of $966.87 by November 8 2013. When I e-mailed my Allstate agent asking for clarification of this billing discrepancy I did not receive a coherent response, my last e-mail request for clarification to my Allstate agent went unanswered. I was then told by an Allstate agent that I needed to provide proof of this agreement. I explained I hadn't received a confirmation of receipt from Allstate, but I promptly e-mailed her the quote I received from Allstate which prompted me to buy the insurance. I then filed a complaint online through Allstate.com. I received a e-mail from a Allstate agent which said that she was really sorry, but they'd found something on my driving record which I hadn't disclosed which caused my premium to go up. I disclosed any and all pertinent information concerning my driving record on the insurance application. Allstate approved me for a competitive insurance rate, I accepted, they then changed the terms of our agreement, they failed to make me aware of this change in the agreement, and when I complained about it, Allstate basically told me that this issue was somehow my fault. Product_Or_Service: car insurance Order_Number: September 8 2013 Account_Number: XXX XXX XXX

Desired Settlement: DesiredSettlementID: Refund I paid Allstate $301.44 for first and last month of a car insurance premium, which was debited from my bank account on September 9 2013. I then receive a bill from Allstate dated October 19 2013 for $1595.39, with a minimum payment due by November 8 2013 of $966.87. I canceled this policy on October 28 2013. I would like Allstate to apply the first and last month premium to my less than two months of insurance coverage they provided me, and refund the rest of my money.

Business Response: Initial Business Response /* (1000, 10, 2013/11/07) */ Thank you for forwarding Mr. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 11/7/13 in an attempt to address any issues. Please allow 7 to 10 business days for receipt of the letter. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (3000, 12, 2013/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate denied any wrong doing, & once again tried to justify changing my insurance rate, and not informing me of the change. I also told an Allstate agent on October 28th to cancel my policy. I also E-Mailed them on October 28th to cancel my policy. They are currently sending me e-mails to not let my policy lapse! I've had car insurance for the last 18 years. I have never once had a problem like this with any other company, besides Allstate. Final Business Response /* (4000, 14, 2013/11/21) */ Thank you for forwarding Mr. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 11/21/13 in an attempt to address any issues. Please allow 7 to 10 business days for receipt of the letter. We sincerely apologize for any inconvenience or frustration he *** have experienced in this matter.

12/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The water heater started leaking. I called ***** on Saturday and they come out Monday and fixed the water heater. The said the water heater they installed was not installed proper. The floor has been soaked and the drywall for three days. so their is mold there now. the insurance company said they are not paying for the mold and is giving me a hard way to go about paying for anything.They are very rude.

Desired Settlement: Cash so I can hire my own contractors. The contractor they sent to my house was rude. the claim adjustor was rude and the insurance agent ************. I He left me a phone message telling em to shut up. So unprofessional.

Business Response: Initial Business Response /* (1000, 5, 2013/11/07) */ Thank you for forwarding Ms. *******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 11/7/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Final Consumer Response /* (4200, 15, 2013/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sending me a letter is not paying a claim that is covered under my policy. Final Business Response /* (4000, 17, 2013/11/27) */ Thank you for the additional information regarding Ms. *******'s concerns. While Ms. ******* is not satisfied with our position on her claim, our rules, regulations and rates are filed with the State of ******* and must be followed. We have offered to have a vendor inspect her home but she has refused. This is prejudicing our position in handling her claim. Continuing to rebut this concern will not change the outcome of the response. Thank you, again, for contacting Allstate.

11/29/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: see Attached document
Click Here to Get the File
https://odrcomplaint.bbb.org/bureaus/files/complaints9799800Allstate complaint.pdf

Desired Settlement: DesiredSettlementID: Other (requires explanation) see Attached document

Business Response: Initial Business Response /* (1000, 5, 2013/11/18) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXX x XXXXXXX Contact Email: **************@allstate.com Mrs. ******* and her daughter, **** *******, were contacted on November 15, 2013,and the handling of the claim was discussed. Based on the our investigation, it was re-explained that the damages being claimed were not storm related and therefore not covered under the policy.

11/29/2013 Delivery Issues
11/27/2013 Delivery Issues
11/27/2013 Delivery Issues
11/26/2013 Delivery Issues
11/26/2013 Problems with Product/Service
11/25/2013 Delivery Issues
11/25/2013 Billing/Collection Issues
11/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: will forward signed letter to allstate who failed to act.

Desired Settlement: DesiredSettlementID: Replacement replacement of roof at ************* , repair of roof at ****************.

Business Response: Initial Business Response /* (1000, 10, 2013/11/12) */ Thank you for contacting our office regarding Mr. ****'s concerns. Upon further review, it has been determined that the Alabama Department of Insurance Department of Insurance is actively investigating this same issue. The file number for this investigation is # XXXXX. We respectfully request that Mr. **** contact the Alabama Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. **** finds the pending resolution reached by the state to be a satisfactory one. Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ****. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

11/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had a loss due to theft a value of over 31,000.00 which they decided to depreciate 90 percent. Very unfair I feel violated again. My loss was valued by Allstate claims person at a little over 31,000.00 and after they depreciate the value by 90 percent and then take away the deductible, well they only want to pay me 4,600.00 and I have had this policy for 11 years and I pay every month on time. I have 40,600.00 on my personal property. I felt so violated after the theft and now I feel violated again. The property that I lost can never be replaced, Some of these were antiques and some were family heirlooms. Some of the property was my late husbands, and I believe that Allstate claims adjuster has been very unfair.

Desired Settlement: A reasonable settlement. A settlement which does not depreciate my belongings 90 percent. This was just plain wrong.

Business Response: Initial Business Response /* (1000, 10, 2013/11/11) */ Contact Name and Title: ******* ********* FPL Contact Phone: XXX-XXX-XXXX Contact Email: ****************@allstate.com To whom it *** concern - We have been in contact with Ms. ****** after this complaint was filed and have resolved her concerns. We addressed the depreciation that was taken on her claim. After additional information was received, we were able to offer Ms. ****** a new settlement amount to her satisfaction. At this point, her concerns have been resolved. Thank you, ******* ******** Frontline Performance Leader.

11/22/2013 Billing/Collection Issues
11/20/2013 Advertising/Sales Issues
11/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called Allstate in July 2013 to cancel my policy. I had already purchased a new policy and the new policy was set to deduct from my checking account on the same day my Allstate policy usually deducted. I requested the cancellation and asked if I would be charged on the next scheduled payment date- I didn't want to be charged for the Allstate policy and the new policy! The customer service rep told me she didn't know??!! And that the only way she could guarantee I would not be charged would be to cancel the auto pay- this seemed like such a simple solution! I asked her if this would affect the policy in anyway and she said NO!! I get my final bill in the mail and there is a charge for $26.89 for a policy change- I called the local office # that was on the bill- the local office told me it was a charge for canceling the autopay!!! I couldn't believe it and asked for a refund - he said I had to call the 1800# on the bill (XXXXXXXXXXX) which doesn't work. I have tried several times. Anyways I now have a collection notice and have tried to resolve this with Allstate several times- I have asked them to review the call - they won't! I have asked for a refund of the 26.89 and they refuse. Please help

Desired Settlement: Refund of $26.89

Business Response: Initial Business Response /* (1000, 5, 2013/10/23) */ Thank you for forwarding Ms. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/23/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Final Consumer Response /* (4200, 11, 2013/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company basically said the exact same thing as before. Saying that the fee cannot be reversed because I cancelled auto pay. I did not call and ask to cancel auto pay the rep told me that was the only to guarantee I wouldn't be charged my next months fee when I already had new insurance and didn't want to be double charged. Obviously if the rep had said there is a penalty to do so and you will be charged a fee I wouldn't have done it. How can a company be allowed to charge a fee without notifying the customer??????!?? Please don't respond with the same old response.... Final Business Response /* (4000, 13, 2013/11/19) */ We have addressed all Ms. *****'s questions appropriately according to our guidelines and the Rules and Rates we have files with the Department of Insurance. No monies will be refunded. Thank you for contacting Allstate.

11/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The Allstate claims office does not respond to request in a timely manner causing repairs to be delayed. They will not pay for extra rental fees. The Allstate claims office does not respond to request in a timely manner causing repairs to be delayed. They will not pay for extra rental fees that are a result of the services being delayed because they did not return calls to authorize a low estimate from their adjuster. I agreed to pay comprehensive coverage for the rental vehicle that Allstate said I had to rent from *********** My mechanic guaranteed the repair would be done in two days but the Allstate agent did not authorize them to order the parts for two days. When I asked them about covering the additional days due to their lack of responsiveness that refused and when I called the main number they put me on hold when I tried to explain the circumstances. This is a prime example why we as consumers should not trust the insurance companies to represent our benefits and the President Obama should have went further to rain in their greediness and dishonesty.

Desired Settlement: I would like to be reimbursed for the extra days that I had to pay for comprehensive coverage of the rental vehicle. The extra days was due to the incompetence of Allstate and its claims processes. They failed to respond to the dealer in a timely manner which caused the delay in ordering the parts for repair.

Business Response: Initial Business Response /* (1000, 10, 2013/10/16) */ Please provide a claim or policy number so that we can further our investigation. Thnak you! Final Consumer Response /* (4200, 28, 2013/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate claimed they excepted liability for their customers responsibility. I took part of the responsibility as well. They sent me a $75.00 check for the 5 days I didn't accept a rental car for my inconvenience and I got a $92.00 bill for the days I had to pay for the rest of the time they took repairing my car. That is why these companies continue to be sue by lawyers. Final Business Response /* (4000, 26, 2013/11/15) */ Allstate Insurance Company Piedmont Market Claim Office ***** ***** ****** Drive 3 ******** ****** ***** *** *********, **** XXXXX November 14, 2013 ******* ****** Dispute Resolution Specialist Better Business Bureau *******@chicago.bbb.org Your Case Number: XXXXXXXX Complainant: ***** ******* Claim Number: XXXXXXXXXX IAW Allstate Insurance Company **** No.: XXX-XXXXX Dear Ms. ******* I am in receipt of your follow-up letter, dated November 8, 2013, regarding the above case number involving ***** *******. I am sorry Mr. ******* was inconvenienced by this auto accident. It is our intent to handle claims in which our customer has become legally liable. Allstate will not be making any further payments on this loss, and we also consider this matter closed. If you have further questions, please feel free to contact ******* **** at XXX-XXX-XXXX in my office. Regards, ******* ******* Market Claim Manager

11/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: offered repair using materials that did not match existing roof or wanted to use used materials Insurance company provided 2 options: remove shingles from back of roof and replace damaged singles on front of home with ones removed from the back. 2nd option was to purchase new shingles that do not match color, size or shape and modify/cut to fit into make repairs of damaged shingles. This was offered as the original shingles are no longer available. The home is 8 years old and we have purchased and paid for full replacement cost type home owners insurance.

Desired Settlement: As we purchased and paid for 8 years full replacement type insurance, if the existing shingles are no longer available to make the repairs to the damaged areas. The roof should be replaced with new shingles of similar type, and color so all the shingles match.

Business Response: Initial Business Response /* (1000, 10, 2013/11/05) */ Contact Name and Title: ****** ******** Contact Phone: XXX-XXX-XXXX wxXXXXX Contact Email: *****@allstate.com We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We will review the situation and contact our insured directly to address their concerns.

11/18/2013 Delivery Issues
11/15/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have told All State repetitively that I am not interested in their insurance and to please stop calling me. Their sales department continues to call me twice a day attempting to sell me insurance. When I called All State and complained, they said that they couldn't do anything about it.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like them to leave me alone.

Business Response: Initial Business Response /* (1000, 5, 2013/11/04) */ Thank you for forwarding Ms. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 11/4/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

11/12/2013 Advertising/Sales Issues
11/11/2013 Problems with Product/Service
11/11/2013 Advertising/Sales Issues
11/11/2013 Problems with Product/Service
11/11/2013 Advertising/Sales Issues
11/11/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I began my service and they wanted to charge 470 but they let me do two payments because i set up automatic pay the first payment was about 250 then the rest of my payment were going to be 178 but the following month they tried to take out 360 out of my account after i had went personally to pay in cash and they said that they wouldn't take it automatically. I went to speak to them as to why they were trying to take the 360 out and they all responded that they didn't know but i had to pay right then and there 240. withing a two month period i was charged about 560. and they still cant tell my why i'm being charged this amount and that by the end of october i still had to pay 360 or they would cancel my whole policy.

Desired Settlement: DesiredSettlementID: Other (requires explanation) refund what is being overcharged.

Business Response: Initial Business Response /* (1000, 6, 2013/10/30) */ Thank you for forwarding Ms. ******** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on October 30, 2013 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

11/11/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Roof leak causing water and mold damages to ceiling of living room and floor. failure to repair the lead in my roof has caused further damage. I renewed my policy with Allstate because I was told that I would be guaranteed great coverage and service. 04/28/2012Roof begins to leak after hail/rain/windstorm.I contacted my agent **** *********-XXX XXX-XXXX.I was told to go buy some seal-it and patch the roof.After repeated calls about roof still leaking, Allstate sent out property ***************** *********************** ******** told me to seal the leak and denied the claim.Due to lack of repair of the roof and weather conditions the leak got worse and I contacted Allstate for the second time on 10/04/2013.*** ******* arrived on 10/09/2013.I walked the roof with Mr. ******* and the roof covering noted by Mr. ******* appeared to him to be acceptable at the time of his inspection. I explained the roof may be intact and can appear to be in acceptable condition and still have an area that is leaking. My roof is 18years old and I pointed out two areas that have had shingles replaced. The repairs appeared acceptable and are mentioned for your information.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like Allstate to stop giving me the run around and I want Allstate to pay for the damages that has occurred which are 1.Replacement of Roof-(act of God)2.High Moisture conditions exist on the common north living room/south bedroom wall-Damaged Drywall)3.Excess Moisture conditions extend into the living room floor(Damaged) I have been a customer since 2008 and never filed a claim. I renewed my policy with Allstate because I was told that I would be guaranteed great coverage

Business Response: Initial Business Response /* (1000, 5, 2013/10/29) */ Contact Name and Title: ****** ******** Contact Phone: XXX-XXX-XXXX ******* Contact Email: *****@allstate.com We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We will review the situation and contact our insured directly to address their concerns.

11/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: we had a hot water heater burst 2 days before thanksgiving last yr. the entire living room master bedroom and kitchen got soaked and all the water drained out through the floor vents into the crawlspace. We caught the problem immediately and our insurance sent out a first response mitigation company to dry out our house take out insulation in the crawlspace, take out carpet backing. After the house was "dry" a restoration company performed repairs over the mitigation company work. They put in new carpet pads, linoleum floor and insulation in the crawl and said the ductwork drained and was fine. work was completed by christmas eve that yr. fast forward to September this yr we keep smelling mold but cant find any source until it shows itself in a small patch on the living room ceiling. We think it must be a roof leak. We call our insurance they send an inspector who determines the roof is in great shape (less than 3 yrs old). says we dont have a claim because there is no cause for mold. Since we assume we are coming out of pocket for this we begin to buy damp rids to dry out our extremely humid house. We hire a property inspector , a plumber,roofer, mold inspector, and Hvac specialist. The roof was determined fine but the crawlspace and Hvac is in terrible condition. Turns out the repairs made by the restoration company and the mitigation company were shotty. Insulation was installed upside down,displace in many areas, vapor barrier was the incorrect one needed and crawlspace was full of water just sitting inside of the barrier. The sheetrock in the house should have been cut 2-4 ft during the drying process and all our wood bookcases should have been cut at the bottoms as well to dry out but they did not do this. Restoration company comes out to look at the damages and says it appears we had large amounts of condensation from the air ducts underneath because it wasn't wrapped and was losing air due to a large hole. Additonally it wasnt encapsulated inside the vapor barrier which is something they were suppose to do with their repairs. They have currently filed a liability claim with their insurance company and have not performed corrective actions on the house. Since we saw that spot of mold on the ceiling i began investigating throughout the house and found mold hidden in all the sheet rock walls directly affected by the initial claim of water damage and even toxic mold on an adjoining wall inside a bathroom. We spent thousands of dollars discovering that both the mitigation company and the restoration company cut corners and due to their shotty work have cause mold in our house but nobody wants to except responsibility. I'm 8 1/2 months pregnant and thought the repair work would have been completed a month ago but nobody has acted. Insurance adjuster never answers the phone or emails i send. Ive requested the mitigation report 4 times and they have yet to send it to me.They called me yesterday saying they hired an environmental specialist to check the origin of mold and moisture damage to our house so we are waiting for him to call us to come to the house. Additionally Insurance says they are going to pay for the repairs upfront and back charge it to the responsible contractors.(repairs are going to be greater than our mold limit plus we need a hotel). This is based on our limited mold remediation coverage of $ 5,000.00 They offered us use of our ALE under the mold remediation limits benefits 2 days ago but then denied us a hotel that met our normal standard of living without a cause. So we have just been living in mold and high humidity for months. the house cant regulate its temperature because of the lack on insulation in the crawlspace so most of the time its 50 degrees.We cant run the heat this winter until they make repairs in the crawlspace and the house is extremely uncomfortable. I've documented everything I can but am not sure what to do at this point as the baby will be here by the 25th. What other actions should

Desired Settlement: immediate action due diligence, investigation into the claims adjuster ****************** for bad faith practice. ALE use for hotel that meets our standard of living.

Business Response: Initial Business Response /* (1000, 5, 2013/11/05) */ Contact Name and Title: **** ******* - FPL Contact Phone: XXX-XXX-XXXX Contact Email: ************@bellsouth.net We are in the process of addressing the concerns of our insured. We are aware of the current issue involving mold and at this time, it requires multiple people or vendors to be involved to resolve the matter. We met with the insured on Monday, November 4th and we have taken steps to move forward with correcting the issue. Additional inspection are needed but we are moving forward with a resolution. Final Consumer Response /* (3000, 7, 2013/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allstate needs to provide us with a copy of the original mitigation report,estimates for mitigation and payment for services as none of this information is in our public file. We have no records of how this company was even paid or where the money came from. I need all details of this claim. Additionally we still have not been put in a hotel that meets our normal standard of living. Allstate does not seem to comprehend my husband is 7 FEET TALL he and I will not fit on a queen nor should we have to. In the mean time we have still been living under the mold and constant freezing temperatures of our house. Since I do suffer from documented disabilities my doctors are aware of our current living conditions and sickness complaints not to mention the fact I'm 8 1/2 months pregnant. Our claims adjuster did finally decide to call us today and give us an update on the status of the claim however other issues that I listed above have not been addressed. Final Business Response /* (4000, 9, 2013/11/08) */ Thank you for contacting our office regarding Ms. *****'s concerns. Upon further review, it has been determined that the ******* Department of Insurance is actively investigating this same issue. The file number for this investigation is # XXXXXXXXX. We respectfully request that Ms. ***** contact the ******* Department of Insurance with any questions she might still have. It is our ultimate hope that Ms. ***** finds the pending resolution reached by the state to be a satisfactory one. Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. *****. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

11/8/2013 Delivery Issues
11/8/2013 Advertising/Sales Issues
11/8/2013 Billing/Collection Issues
11/7/2013 Problems with Product/Service
11/5/2013 Advertising/Sales Issues
11/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This agent accessed funds without proper authorization, as well as engaged in deceptive and dishonorable business practices. Specific employees: **** ***** ******** ******** **** My wife spoke with **** and got a quote for automobile insurance. My wife accepted the quote and gave instructions to **** that the insurance policy should start on October 28, 2013. **** started the automatic payments 27 days earlier than agreed. The funds were debited from our account on October 1, 2013. When confronted with the error, **** yelled at my wife calling her a liar. At that point, we demanded that the policy be cancelled. A subsequent conversation with **************** any apology for his employee's incompetence or abusive and unprofessional behavior--resulted in a promise to have the funds refunded by check "within seven days". After two weeks of waiting, a follow up call to ******** again without any form of apology on his part, I was told that the check was mailed on the 14th and should arrive within seven days. I find the actions and attitudes of ******* and his staff person, ***** to be totally reprehensible.

Desired Settlement: As long as our refund is indeed received, there is nothing more we want from this business other than to have its deplorable business practices exposed.

Business Response: Initial Business Response /* (1000, 10, 2013/10/24) */ Thank you for forwarding Mr. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/24/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

11/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: ON JULY 21ST 2013 MY VEHICLE WAS REPORTED STOLEN AT THAT TIME I WAS STAYING WITH MY PARENTS DO TO MY FATHERS HEALTH ISSUES I WHEN I RETURN HOME MY VEHICLE WAS NOT FOUND I THEN WENT TO THE POLICE TO FILE A POLICE REPORT THEN GOT INTO CONTACT WITH MY INSURANCE WHICH IS ALLSTATE I GAVE THEM THE CASE NUMBER AND ALL THE OTHER PERSONAL INFO THEY NEEDED THEN THERE WAS A LADY BY THE NAME OF ******** ** ****** FROM THE CLAIMS DEPARTMENT THAT CALLED ME TO GET ALL THE INFO THEY NEEDED THEN A FEW WEEKS LATER SOMEONE ELSE TOOK OVER BY THE NAME OF ****** ********** SHE ALSO CALLED TO GET ALL MY INFO ON THIS MATTER ONCE AGAIN I REPEAT MYSELF ALL OVER AGAIN TO HER THEY SHE TAKES SOME TIME N SHE CALLS ME BACK SAYING THAT SHE NEEDS CELL PHONE RECORDS ETC.....IM LIKE WHY DO WE NEED ALL OF THIS ALL BECAUSE MY VEHICLE GOT STOLEN MAKES NO SENSE TO ME IM THE CUSTOMER HERE I PAY THEM EVERY MONTH NEVER LATE AND THIS MATTER IS STILL GOING ON I BEEN LEAVING EMAILS VOICEMAILS NOTHING IN RETURN THEREFORE I CAME TO YOU GUYS FOR HELP BEFORE I FORGET I TOOK OUT A CAR TITLE LOAN TO GET MY HUSBAND CAR HERE FROM ** **** ***** I TOOK THIS OUT IN JANUARY OF 2013

Desired Settlement: DesiredSettlementID: Replacement All I want to know is I pay full coverage for the vehicle that was stolen I want to know what is the next step I need a vehicle I have 3 children I work I'm taking public transportion everyday just to get where I need to I'm dealing with all of this its stressing me out physically n mentally

Business Response: Initial Business Response /* (1000, 12, 2013/10/14) */ Thank you for forwarding Ms. ******* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/14/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Final Consumer Response /* (3000, 14, 2013/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept anything from them because of the fact that they are making me go through a lot of different thing I don't understand why they are telling me I have to go through something called OATH I feel that there is no need for any of this I'm stressed out to the max behind all of this. Final Business Response /* (4000, 16, 2013/10/24) */ Thank you for forwarding Ms. ******* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/24/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she *** have experienced in this matter.

11/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I set up easy pay with Allstate over 4 years ago and requested the day the insurance was setup that the money is withdrawn from my bank account ONLY on the first day of every month. Every thing went well until August of this year, when Allstate didn't draft the money on the 1st day of August. The draft came through on the 5th of the month and the money wasn't there. I contacted the company and explained to them that I received an confirmation e-mail saying that they received the money on the 1st day of August so I was thinking my bill was paid. It wasn't until the 6th of August when I went to make a purchase and realized that I didn't have any money in my account. I called my bank and was told that Allstate tried to withdraw $44.91 on the 5th and it wasn't there so I was charged an overdraft fee. I asked the bank representative to check that again, because I have that setup to come out on the 1st of every month only. She then told me that an attempt was made on the 5th not the 1st of August. I then called Allstate and was told that it was the 1st of August I explained what had happened to my bank account and was told by the Allstate rep. to send a copy of my bank statement in by fax and that and my money would be refunded to my bank account. I explained that my statements wouldn't print until that next month but told her I am able to see the charges online because I have online banking and asked her can I e-mail her a copy of that, she told me no that it would have to be faxed. On that particular day I specifically asked the Allstate rep. would they try to withdraw the money again she told me NO. On the 10th of August I logged into my account and there it was again another -$30.00 from an overdrawn fee for Allstate. I then told the Allstate rep. to stop the easy pay right now and explained to her that my bank has a bill pay option and I would let them mail the checks in every month for me. I contacted my bank again to see if they could print me a copy and explained what was going on the bank rep. told me yes I can come in and get a copy so I did. I faxed the bank statement to Allstate about a 10 days later due to transportation issues, when I didn't hear anything back from Allstate I contacted them around August the 13th-19th. to find see why the money wasn't refund yet and was told that the bank statement I faxed in was not the same account in their system after going back and forth with the rep. over the phone for an hour the young lady then told me she would send a message asking the SPL department to look at the statement again and that she was sending a message to I believe a supervisor to have the money refunded to me. A week or two went by still no refund instead I called back again and was told that the money would not be refunded to me because the tried to take the money on the 1st day of August and it wasn't there, these people have a copy of my bank state and it clearly shows that on the first a deposit was made by the ************************ department and I had well over $44.91 in my account on the 1st day of August and it is clear as day that there was no attempt to take the money on the 1st but on the 5th day of the month. I had this policy with Allstate well over 4 years and I have had this issue twice this year with them, but I would say that the first time it happened the money was refunded to me much faster and with less stress. All I ask is that Allstate correct a mistake that was made on their end. I have spoken with so many reps. from the company and some even told me that something is sent over to the bank on the first before they try to withdraw the money and then once the bank verify the funds are there that Allstate then sends over an ACH withdraw request which causes the delay. I asked the first Allstate rep. if I needed to change the day the money is withdrawn to the end of each month since they have to send over a verification first she told me no that I should change it the 3rd of the month.

Desired Settlement: I would like for my money to be refund back to me because it appears that this was a mistake on Allstate end and any over draft charges that was applied to my account with them removed. This policy wasn't due to renew until December 2013 so my balance wasn't much but Allstate has now added two charges for NSF which are $20.00 and demanding that my remaining balance is paid in full in order to keep my coverage with them.

Business Response: Initial Business Response /* (1000, 5, 2013/10/07) */ Thank you for forwarding Ms. ***** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/7/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Final Consumer Response /* (4200, 15, 2013/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received another letter from Allstate stating that on October 8, 2012 that a new process was started with the Easy Pay payments. " These changes included that customers will not see the withdrawal from their account until 1-2 days after the withdrawal date". And " 8/01/2013 was on a, Thursday so, so it may have taken until Monday, 8/05/2013. If a new process was in place the customer should have been notified of payment processing changes. The letter also, claims that the overdraft charges that was charged to my account wasn't showing due to Allstate. Which isn't true my account is showing positive until Allstate tried to withdrawn their payment not on 8/02/2013 but on 8/05/2013 and 8/08/2013. I have contacted my bank several times concerning this matter and was told that the attempt to withdraw the money on 8/05/2013 was the reason my account was charged an NSF fee and their isn't a delaying in paying an automatic debit. In the beginning when I first contacted Allstate their defense was that the money wasn't there on 8/01/2013 and it most certainly was, now they are claiming there is a 1-2 day withdrawal process after the payment date. Again a change that customers should be notified about. Final Business Response /* (4000, 17, 2013/10/22) */ We have addressed all Ms. ******* questions appropriately according to our guidelines and the Rules and Rates we have filed with the Department of Insurance.

11/1/2013 Billing/Collection Issues
10/29/2013 Advertising/Sales Issues
10/28/2013 Problems with Product/Service
10/28/2013 Problems with Product/Service
10/28/2013 Problems with Product/Service
10/28/2013 Problems with Product/Service
10/22/2013 Delivery Issues
10/22/2013 Delivery Issues | Read Complaint Details
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Complaint: I have had homeowners insurance thru ******** for 15 years and have never had a claim. I have paid my premiums timely. I filed a claim in April 2013 for hail damage to my roof.An inspector came out and after the inspection told my roofer that he would approve 100% roof replacement "in a heartbeat,"however he could not because his supervisor was with him and would not allow him to do so .They said they can approve only 80% claiming the damage was not all caused by hail. My roofer stated that the damage could have been caused by hail and there is no way to actually prove it one way or the other. I requested another inspection as I felt that 100% roof replacement was warranted.The second inspector would not allow the roofer to circle the damage on the roof and told the roofer that if he approved 100% roof replacement he would get" fired".I called my agent ***** ****** to object and discuss the situation.He NEVER returned my calls. I e mailed him as well and he NEVER responded. He forwarded the e email to a liaison. To this day I have never received a call from my supposed agent.My entire neighborhood put in claims due to the hail storm.ALL of my neighbors received 100% roof replacement. The total payments I received from ******** amounted to approx. $4800. This is not 80% as a new roof would cost $12000. It is evident that ******** is not interested in doing the right thing by their customers and is only interested in keeping my money and nickel and diming me. This is evidenced by what the agents said. I was ignored by the agent and not treated fairly by ******** . I had to pay for a new roof as I had leaks in my house. ******** professes to give personal service to their customers, but my agent has never called me or contacted me. I want ******** to approve 100% roof replacement which is only fair as my whole neighborhood received it and my whole roof was damaged by the storm. ********'s customer service, or lack thereof is appalling and I will be filing a complaint with the *** as well. Account_Number: *********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want ******** to approve 100% roof replacement.

Business Response: Initial Business Response /* (1000, 5, 2013/09/21) */ Contact Name and Title: ************* Contact Phone: ************ Contact Email: ************************** We appreciate the opportunity to review our claim handling. Customer experience is always a great concern for us. We will review the situation and contact our insured directly to address their concerns. Final Consumer Response /* (2000, 15, 2013/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the resolution, however there is one codicil to this.******** will be giving us all of the money we paid for the new roof minus the deductible,however i feel as if it should not have been necessary for me to contact the BBB to get a fair resolution.I spent alot of time and money to get this fairly resolved. It should have been resolved without all of the extra time and aggravation. I SPENT $43 TO HAVE PHOTOS OF ROOF MADE AND TO MAIL THEM PRIORITY MAIL. I spent countless hours on the phone with ******** employees until I reached someone in corporate.I feel as if I should be compensated for my time and aggravation which would have been unnecessary had ******** done the right thing initially. Final Business Response /* (4000, 13, 2013/10/15) */ Thank you for your recent inquiry. Due to formatting issues, the original submission of pictures was not received. On October 15, 2013, our office has received the pictures that were submitted by Mr. and Mrs. ****** We will contact you directly to review the pictures.

10/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Upon a advertisement given over the phone from agency for a Garrenteed rate a visit to the office was granted. The quote rate was given and confurmed. On april XX XXXX a email with quote of $996.23 for my self *****& wife ******** was given for 6months. A playment in full was given to Sales rep at office ********* the contract was signed and was effective April 20 2013. On June 17 2013 a letter from the ***** stateing that the insurence company filed mutiple cancellations on my record. after contacting the *** ******* agcy they had told me they entered the wrong data for my wife under her maiden name wich caused our policy to be cancelled and reinstated under a new policy wich caused our rate to change. Eventhough we already settled and a contract was signed, the ********** agcy sent me a bill with out a phone call to cell/home, or email concurning this 160.04 increase. I have contacted two seinor customer service reps at all state and 10plus calls all documented have been placed with no avil. I believe this was false advertising, and fraud that this company gives a quote, payment was made in full, and two months later due to a mishap on Allstes part this should be dismissed by this company and not the consumer.

Desired Settlement: DesiredSettlementID: Other (requires explanation) All state to resind the bill of $160.04 caused by a policy change after a major error by allstate rep.

Business Response: Initial Business Response /* (1000, 5, 2013/09/24) */ Thank you for forwarding Mr. ********* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/24/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (3000, 7, 2013/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) No futher phone calls were recieved from this company, nor emails reguarding this matter. I had to call again to find out that the company can do nothing for me. They will now loose a customer along with bad reviews. Costomer satisfaction should of been met. Because a policy was dropped and reinstated by the Agency, they should of been at falt and covered cost. still to this day i did not recieve a letter concerning this matter or email they said was sent on the sept 24th. Final Business Response /* (4000, 9, 2013/10/08) */ We will mail out another copy of the response letter to the customer today 10/8/13. Thank you!

10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: three weeks before sandy i paid Allstate eleven hundred dollars for insurance on a Mitsubishi which was destroyed in the flood.On August 18 2013 i purchased a new vehicle i called Allstate to get insurance for the vehicle hoping i will get a refund from the old vehicle. after insuring the new vehicle i was told i could not get any money back so i called and canceled the insurance with Allstate on 8/21/2013 and i bought a new insurance with a new company on 8/20/13. Allstate has not yet closed the insurance after repeated calls and refuse to give any refunds on the old insurance.

Desired Settlement: I need them to cancled the insurance that i was told they did but now i learned is still not closed and it will be nice if they will return a portion of money that i paid them during sandy i am tired calling with no results.

Business Response: Initial Business Response /* (1000, 5, 2013/10/08) */ Thank you for forwarding Ms. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/8/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

10/21/2013 Delivery Issues
10/21/2013 Advertising/Sales Issues
10/15/2013 Problems with Product/Service
10/14/2013 Billing/Collection Issues
10/14/2013 Problems with Product/Service
10/14/2013 Billing/Collection Issues
10/14/2013 Billing/Collection Issues
10/14/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: August 31, 2013 I called them and they gave me my rates over the phone and I signed up. I switched over my renters insurance and two cars. I paid the $153.05 for renters insurance for one year. I then got charged $6.00 more for renters insurance instead of $153.05. They will not give me back my $6.00. Then I found out I have to put a tracking device on my car. This device is called Drive Wise. They didn't tell me that either. Then I found out I had to go on-line and set up my account. They didn't tell me that either.

Desired Settlement: I don't want the tracking device on my car. I still want that discount because I wasn't told that by the salesman. They failed to tell me I had to do all this in order to get these discounts. I would of stayed with my other insurance company. I also want my $6.00 back.

Business Response: Initial Business Response /* (1000, 11, 2013/10/02) */ Thank you for forwarding Ms. ********'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/2/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

10/14/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I decided to switch insurance company's so i payed my bill and 29 days later at the end of the cycle i canceled my policy speaking with **** in the office he never stated that i owed any money everything was set nothing owed nothing due. june 10th 2013 i get a bill for 429.72 I called spoke with ****** * she said nothing was due it was an error **** had not cancelled my policy hadto email showing new coverage and whenit started ect.. all was fixed. June 15th I recieve another bill for 98.42 called again asking what is up i thought this was fixed. spoke with rob who stated i had a laps of 10 days due to my auto bill pay so i owed for 10 days 5/5 to 5/15 so i asked what the rate was a day he stated 3.56 at 10 days that is 35.60 not 98.42 so i asked for a statement showing how this is billed itemized he said he would send that right out call ended. week goes by no statement so i call talk to ********* who was rude got nowhere with her. called back got ******* who also stated a statement would be sent I also asked to file a complaint on ********** and **** due to issues of rudeness and **** at the office stating that there was no extra charges when i cancelled my policy on 5/15/13 call ended. spoke with complaints department claim # X-XXX-XXX-XXXX Now i have a clollections notice still no statement showing how i owe this money i have the right toi ask for this and be given this info if it's a true dept and instead they toss it to collections shame on you.

Desired Settlement: I want this bill dissmissed and out of collections i feel i owe nothing i was told by **** at the *********** rd office that i owed nothing and i was very smart to cancel 1 day before the policily was to be billed again ect.. now you bill me you can't show me where i owe and for what i owe considering you have no early cancellation fees yes i checked on that too. This has been a headache for me and my family now it's hurting my credit.

Business Response: Initial Business Response /* (1000, 5, 2013/09/17) */ Thank you for forwarding Ms. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/17/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Final Consumer Response /* (3000, 7, 2013/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is to late i asked several people to send that print out. Instead of sending it they sent me to collections now i have harassing calls daily and my credit is going down. I want this dissmissed so it is removed from my credit. Allstate couldn't provide me with the printout i requested in a timely mannor instead sent it to collections now they can dissmiss the charge so it is taken off my credit report. This is the only resulution i will accept i shouldn't of had to go thru all this to get what i needed now it's too late allstate sent it to collections i can't get it out unless it's dissmissed. Final Business Response /* (4000, 9, 2013/10/01) */ Thank you for forwarding Ms. ******'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/1/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

10/11/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On or around August 15th, 2013, I went to the Allstate Office located at ****** Honda in on ******** Rd., ******** *** where I bought my car and have it serviced. At that time I started a car insurance policy for myself with Allstate. The agent ***** ******** told me he could save me more money with an extra auto policy and home insurance policy for my girlfriend, ******** ****** I asked him only for quotes that I could bring to her for comparison. I also told him I was not authorized nor permitted to do business on her behalf, that she would look at his price quotes and she would get back to him if she was interested. At this point he said he wanted to give her a "free" house inspection from Allstate so that in the event she wanted a policy with Allstate it would be in place. At no time did ***** ******** speak with ******** nor did he get permission from her or me to start a policy on ********'s behalf. I expressly told him on 4 occasions, DO NOT START A POLICY UNLESS YOU WE TELL YOU TO DO IT. He acknowledged this each time and said he was just going through the motions in case we wanted a policy. So last week, much to my chagrin, in the mail I received a bill for $542.56, for a full homeowner insurance policy made out to ***** ****** and ******** ****** policy# XXX XXX XXX. I was astounded at this, and immediately called and emailed ***** ******** to rectify this situation. He was out of town so I spoke with an ***** ******* who was filling in for him. She forwarded the info to ***** who called me a few days later and told me not worry, that it was all for show in case we wanted the policy and that he billed a "fictitious account "to make it appear as if we had an account, but he assured me that there was no policy in effect and not to worry. So I took him at his word and forgot about it. Then a week later I got home to find a check in the mail from Allstate for $542.56 with an accounting of the fact that on Sept. 7th, 2012 they started a policy using my girlfriends escrow account for the same amount. In addition, It turns out he ***** ******** lied to Allstate and told them ******** and I were married, which we are not. So now, we must deposit this check in ********'s bank, wait for it to clear, then send the money back to ********'s Mortgage account escrow. This has been a great inconvenience to ******** at a time when she is trying to reorganize her mortgage. ***** ******** and Allstate's action of making an unauthorized withdrawal on her escrow account l in a negative balance, because her regular home owners account, still in effect also was deducted at the same time. I feel that ***** *********** and Allstate's actions regarding this situation were unauthorized, illegal and highly unethical. At no point did we give ***** ******** or Allstate permission or authority to start a home owners policy and we certainly didn't give them permission to access ******** ******** escrow (which by the way is listed in her ex-married name ******** ******* I feel that at the very least ***** ******** and Allstate should be penalized for their illegal activities, supposedly on our behalf. Their actions have overdrawn ********'s escrow account and also caused her hardship, penalties and loss of pricipal to the escrow account. They have cause us a lot of inconvenience and Allstate was of absolutely no help in trying to resolve this situation. Product_Or_Service: Home insurance Account_Number: XXX XXX XXX ------------------------------------------------- X-XX-XX additional info from consumer: This violation of my rights as a consumer was perpetrated by ***** ******** of ****** ****** Insurance as stated, but he was representing the Allstate Insurance Company, so this complaint is against Allstate who is to be held responsible for ***** *********** actions. My legal question to the BBB is, how can any person or company legally be allowed to charge a persons escrow account monies when they weren't given permission nor were they requested to by person? In this case that would be my girlfriend, whose rights were violated, and to whom financial damage was done by Allstate Insurance Company? ------------------------------------------------- From: ***** ****** Sent: Wednesday, September 25, XXXX X:XX AM To: Better Business Bureau Subject: Re: BBB Complaint Case#********(Ref#XX-X-XXXXXXXX-X-XXXX) Sept 25, 2013 Dear ******, I have added to my complaint that Allstate Insurance Company should be held responsible for the problems caused me and ********, and for the unethical and illegal business practices towards us by their representative, ***** ********* Please don't close this case as they should not be allowed to get away with practices they did to ******** ***** and myself. This was just wrong, they caused ********'s escrow to be overdrawn and they had no right nor permission to do so. Please let me know if there is any other information you need to go forward with this and I'll be more than happy to send it to you. Thank You, ***** ****** ________________________________________

Desired Settlement: DesiredSettlementID: Other (requires explanation) ***** *********** and Allstate's actions regarding this situation were unauthorized, illegal and highly unethical. At no point did ******** ***** or I give ***** ******** or Allstate permission or authority to start a home owners policy. We certainly didn't give them permission to access ******** ******** escrow, which they did. They caused that acct. to be overdrawn. They should be penalized. We should be paid an appropriate amount for the troubles they have caused us. They should apologize too.

Business Response: Initial Business Response /* (1000, 17, 2013/09/30) */ Thank you for contacting our office regarding Mr. ****** concerns. Upon further review, it has been determined that the ******** Department of Insurance is actively investigating this same issue. The file number for this investigation is # XXXXXXX/BWG. We respectfully request that Mr. ****** contact the Colorado Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ****** finds the pending resolution reached by the state to be a satisfactory one. Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. ******. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

10/11/2013 Advertising/Sales Issues
10/10/2013 Advertising/Sales Issues
10/8/2013 Delivery Issues
10/8/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On September 12,2013, I contacted this agency and spoke with ***** ****** She sent me an email with my quote and the amount it would be. I agreed to the amount, signed the paper work, and emailed it back to *****. On September 19,2013, I paid $599.96 for 6 months in advance over the phone with a debit card. The funds were immediately withdrawn from the account. After I made the payment, ***** emailed me that the underwriting department needed more information on 2 claims from a previous insurance company. That information was provided to them & at 4:30 I received an email that it may or may not affect my policy, but was told it most likely would increase the amount I would owe. Today, September 20,2013, I received a call from **** that it increased to $792. I am complaining that I was quoted the incorrect amount, a payment was taken by their company, and now they are requesting more money for me to be covered. **** told me it would be Monday until I knew what the new amount was, but all the sudden today they know how much more that need from me. I am furious that a business would collect funds from a customer and then mysteriously have issues with the underwriting department in which more money is needed.

Desired Settlement: DesiredSettlementID: Refund I am requesting an immediate refund. I was told it would take up to 10 business days to receive my money back, but if they immediately took the money out of my account, they can immediately return it because this is a mistake they made. My insurance is now cancelled and I need to be able to pay another company so my vehicle is covered.

Business Response: Initial Business Response /* (1000, 10, 2013/09/27) */ Thank you for forwarding Ms.******' concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on September 27, 2013 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

10/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Policy #***********. We've been with ******** in Chicago since 2008 and paid all premiums on time. After terminating our policy at the end of March we reconciled our account with ******** and paid final bills. ******** then issued us a check which we confirmed over the phone was a refund due. We are now being billed $426.95 months after our business has been completed.

Desired Settlement: ******** went through their normal reconciliation and was asked to confirm when credits were issued. Our business is concluded and we should not be paying any additional bills. Please let me know if there is more specific information I can provide. Thanks! ***

Business Response: Initial Business Response /* (1000, 5, 2013/09/25) */ Thank you for forwarding Mr. ******** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/25/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter. Final Consumer Response /* (3000, 7, 2013/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) No concession was made on ********'s response. They are still requesting the full payment - we should not be paying any additional bills. Our account was reconciled after being in good standing for years. After credits were issued ******** confirmed that the refund was due to us. The money returned has been spent on insurance payments from our next carrier. I would like to wrap this up and move on so any recommendations on how situations like this are normally resolved would be appreciated. Thanks! Final Business Response /* (4000, 9, 2013/10/08) */ We have addressed all Mr. ******* questions appropriately according to our guidelines and the Rules & Rates we have filed with the ******** Department of Insurance.

10/7/2013 Delivery Issues
10/7/2013 Advertising/Sales Issues
10/4/2013 Problems with Product/Service
10/2/2013 Delivery Issues
10/2/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern: I was involved in a car accident on July 29, 2013. I called the police officer right away and soon an officer showed up. After a thorough investigation on both parties, the officer clearly stated that it is the other driver?s fault. However, he thought the accident is minor so he didn?t write a report. The next day ******** Insurance called me to collect information about the accident. Surprisingly, after a week, ******** contacted me and said they have decided that I am the one who is liable for this accident. I?ve attached the photos for the accident and it shows evidently I?m already in the middle of the service road and the other car hit me from my rear left side. In addition, according to **********************., when two vehicles approach or enter an uncontrolled intersection at approximately the same time, the driver of the vehicle on the left shall yield the right-of-way to the vehicle on the right. I?ve contacted the police officer and asked him to contact ********. He did reply my email and called my ******** adjuster to report his findings the same day. Nevertheless, ******** still decided to stick to their decision and refused to repair my car and cover the payment for my injury. I am extremely not satisfied with their decision therefore I could not help but to report the situation to the bureau. Your help on investigating into this case is highly appreciated. Please feel free to contact me at ********************* or ************. Thank you so much, I respect your Professionalism. Account_Number: **********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my claim to be reviewed and investigated. I had been the victim of a grievous injustice the whole time, thus an equitable decision is what I am longing for. I would very much like to see that the statement from the police officer could be honored by Allstate and the fees of repairing my car and injury could be rightfully covered.

Business Response: Initial Business Response /* (1000, 5, 2013/08/30) */ Thank you for contacting our office regarding Mr. *****'s concerns. Upon further review, it has been determined that the ******** Department of Insurance has completed an investigation on this same issue. Our records indicate that we provided a formal response to the state on August 21, 2013 to clarify our position regarding his concerns. The file number for this investigation is *****. We respectfully request that Mr. ***** contact the ******* Department of Insurance at (***) ******** with any questions he might still have. It is our ultimate hope that Mr. ***** finds the resolution reached by the state to be a satisfactory one. ************************************************ strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. *****. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

10/1/2013 Problems with Product/Service
10/1/2013 Billing/Collection Issues
9/30/2013 Advertising/Sales Issues
9/30/2013 Problems with Product/Service
9/30/2013 Delivery Issues
9/30/2013 Advertising/Sales Issues
9/30/2013 Delivery Issues
9/30/2013 Advertising/Sales Issues
9/27/2013 Delivery Issues
9/26/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I had a home insurance policy with ******** from May 24, 2012 to May 24, 2013. My agent was **** ****** in ****** Agency in *********. My premium was $576.85 for whole year. According the agreement with Mr. ******, I paid full of premium at two payments:$290 in May, and $286.85 in Nov.. But ******** is continuing to bill me another $26.50. I have sent emails and made phone calls to Mr. ******. He said in his emails: he will fix the problem, just ignore the bill. But recently I got a letter from a credit collection services to collect $26.50 which is wrongly billed.This ******** agency is total irresponsible and have no credit to do business with. Product_Or_Service: home insurance policy Account_Number: ***********

Desired Settlement: DesiredSettlementID: Other (requires explanation) Correct their error, and stop the wrong billing.

Business Response: Initial Business Response /* (1000, 5, 2013/09/26) */ Thank you for contacting our office regarding Mr. *****'s concerns. Upon further review, it has been determined that the **** Department of Insurance is actively investigation this same issue. The file number for this investigation is # **********. We respectfully request that Mr. ***** contact the **** Department of Insurance with any questions he might still have. It is our ultimate hope that Mr. ***** finds the pending resolution reached by the state to be a satisfactory one. Allstate Property & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr. *****. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

9/23/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: August 30, 2013I had a serious electrical problem. I called ***** (** electric Comp). There was a problem with the cable from the city to my home. ***** came and noticed the problem. They asked me to disconnect all electronic, which I did. But when they fixed the problem, there was an electric surge. Nothing happened to the electronic, but my phone, microwave, *** security,, carbage disposal and dishwasher were ruined. I went to ******** to see if they could help. On their policy (they one they sent to me: they claim "All sorts 1000.00). The secretary of Mr.***** told me "No way., We do not cover rodents). Then I contacted personally Mr. ***** and showed that on the policy said "All sorts". He took a pamphlet from his desk (I had never seen it before) and read. "We cover no rodents." Why on the earth they write one thing on the policy that I have and in a "secret book" I never saw ""no rodents" ***** said it could have been a rodent, but we do not know.In 25 years I had ********: for my house, automobile and an apt. in ******, ****, I never placed a claim, not even during Katrina since my house was perfect. This is the first claim I had. They advertise things to their conveniences. Why on earth they wrote "all sorts 1000.00" Every year I pay more for all their clients that claim things. Last year they increased to 200.00 more and when I place a claim for small appliances, they rejected. He even said to me "We do not handle claims." Please help me. I did not buy a new dishwasher yet. It works but it does not drain. I bought telephone, microwave and disposal. They cannot do that to a client that pays

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like ******** to help me pay for some of the things I lost, such as microwave, disposal, dishwasher, phone. I all ready bought phone: 50.00, disposal 97 plus a plumber to connect it 150, dishwasher (I did not by it yet, but I am planning to buy the most inexpensive about 450 **** *****).Thanks

Business Response: Initial Business Response /* (1000, 5, 2013/09/10) */ Thank you for forwarding Ms. ******* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/10/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

9/23/2013 Delivery Issues
9/23/2013 Problems with Product/Service
9/23/2013 Billing/Collection Issues
9/19/2013 Problems with Product/Service
9/18/2013 Problems with Product/Service
9/18/2013 Delivery Issues
9/18/2013 Billing/Collection Issues
9/18/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have been with this agency for 6 months. Every month they try to cancel us and policy amounts seem to vary monthly which was not the deal I signed. They are hard to deal with and don't want to accept payments and then try to say payments were not made even though they are paid online. I want this company held accountable for their shady business practices. I want $750 from them which is equal to my 6 month policy for the hassle. I am tired of this. Product_Or_Service: Insurance Account_Number: ***********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want $750 back for the hassle with this company. I also want them to quit trying to cancel us and quit changing rates monthly and adding to our policy without our knowledge.

Business Response: Initial Business Response /* (1000, 5, 2013/09/13) */ The complainant in this matter is mistaken in his understanding of the events. Consequently, he has misrepresented the events described in his complaint to the BBB. Standard ******** procedure dictates that an inspection must be made of a homeowner's property. Complainant's policy was bound on February 21, 2013. ********'s standard procedure demands a 100% spot check on all homeowner property's. When ******** inspected complainants property for hazards, risk's, violations of code, etc., the property was not in compliance . Complainant was given two months to make the repairs that would keep his initial policy in force. In the interim, however, his home never went uninsured and he owed premium for those two months of active coverage. This was all explained to the complainant. Complainant's emails indicated that he expected our agency to make a special payment arrangement of his choosing. As an ******** agency, all payment procedures are dictated by corporate ********, which we must follow. As of September 12, 2013, complainant still has his home insured with our agency and ********. Final Consumer Response /* (3000, 7, 2013/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are absolutely lying. They inspected my home well before the insurance policy was written and then came back and tried to cancel it. They had nearly a month and a half between inspection and attempted cancellation. They have changed my rates several times and even though I had direct payment done they tried to say I did t pay. Worst insurance company ever for billing. If they would be honest it would be ok. Final Business Response /* (4000, 9, 2013/09/18) */ We have addressed all Mr. ******'s questions appropriately according to our guidelines and the Rules and Rates we have filed with the Department of Insurance.

9/17/2013 Problems with Product/Service
9/16/2013 Problems with Product/Service
9/16/2013 Delivery Issues
9/16/2013 Problems with Product/Service
9/16/2013 Billing/Collection Issues
9/13/2013 Delivery Issues
9/12/2013 Delivery Issues
9/10/2013 Billing/Collection Issues
9/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: mis representation by an agent of ******** resulting in fraud My wife purchased a life insurance policy twenty years ago where she was the principal and I was a rider we were trying to make sure our children weren't faced with a hardship when we passed away.For twenty years ******** deducted $28.84 from our checking account just like clock work on the 23rd of each month.Then one day we get a letter saying that with the rising cost of insurance our policy would expire on a peticular date because the premiums they were taking no longer covered the cost of the insurance.we visited with an ******** agent and his solution was to take me off the policy and start another one at a cost of more than double what we were already paying and leave my wife on the original policy by herself but he couldn't guarantee that the $28.84 premium would be enough to keep it active.When we were sold this policy twenty years ago we were never told anything about rising costs of insurance or additional premiums.We feel like ******** just stole our premiums for twenty years and never had any intention of paying any benefits

Desired Settlement: Either refund our premiums or guarantee this policy will stay active as long as premiums are paid.

Business Response: Business' Initial Response /* (1000, 10, 2013/09/09) */ Contact Name and Title: ************* Consultant Contact Phone: ************ Contact Email: ************************* We do not have the necessary authorization on file to respond directly to your office. We will be investigating this matter and responding directly to the owner of the policy in writing. Thank you for bringing this matter to our attention. Consumer's Final Response /* (2000, 12, 2013/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/6/2013 Advertising/Sales Issues
9/6/2013 Advertising/Sales Issues
9/5/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ********* claim #********** Date of accident Jan.22,2013. ********* has refused to fix my car, or pay my medical bills and out of pocked expenses caused by this accident. I was rear-ended at a stop light by an uninsured motorist. I had a whip lash and concussion in the accident. I've required CT and x-rays and many doctor visits. I'm still in PT for the on going pain.My doctor does not want to Close this claim now, but wait till Jan. 2014. I lost wages from work all so because of this accident.

Desired Settlement: $45,000.00 Is what I need to recover my medical bills,fix my car,lost wages and other out of pocked expenses. Pain and suffering added.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/27) */ Thank you for contacting our office regarding Ms. ***** concerns. Upon further review, it has been determined that the ***************************** is actively investigating this same issue. Our records indicate that we will provide a formal response to the state by September 17, 2013 to clarify our position regarding her concerns. The file number for this investigation is *******. We respectfully request that Ms. ***** contact the ***************************** at (***) ******** with any questions she might still have. It is our ultimate hope that Ms. ***** finds the pending resolution reached by the state to be a satisfactory one. ******************************************** strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. *****. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above. Consumer's Final Response /* (3000, 7, 2013/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is just the same run around they have been giving me for 7 months. No real answers no payment of bills. My medical bills have been paid on a credit card. Are they willing to pay the interest this has incurred? 15.56% ***** ***** Business' Final Response /* (4000, 9, 2013/09/05) */ Please view the attached letter in response to this concern. If there are any questions please feel free to contact our office.

9/4/2013 Problems with Product/Service
9/3/2013 Advertising/Sales Issues
9/3/2013 Problems with Product/Service
9/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have had ******** home owners insurance for 22 years. (claim number **********) I made my first claim for wind damages to the roof of my home. ******** sent an adjuster to look at the roof, the adjuster refused to cover all but a small portion of the damage because she said the damage was due to age. Yet the shingles passed the flexibility test. I appealed the finding and they sent another adjuster. This one denied the claim because she said the shingles were improperly installed. In my opinion, they never had any intention of paying the claim, they could not even agree on the reason for the denial. I now have to replace most of the roof out of my own pocket. I cannot even change insurance companies until the repairs are made.

Desired Settlement: I want the claim I submitted fairly adjusted and payed.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/22) */ Ms. ******, We are in receipt of the BBB complaint filed by Mr. ***** and have completed our review. I contacted Mr. *****t on 08/13/2013 to discuss his concerns. During our conversation, Mr. *****t stated that he had been unable to have a contractor come out and look at his roof and give him another opinion on the damages. I asked Mr. *****t if he would be agreeable to us sending out a contractor to give us their professional opinion on his roof. On 08/15/2013 the contractor inspected the roof for Mr. *****t and provided a report to ******** on 08/21/2013. The report indicated that Mr. *****t's roof was not repairable due to the age, condition and damage by wind and hail. I contacted Mr. *****t on 08/22/2013 and discussed the contractor's findings for the replacement of the roof. We have issued an additional payment to Mr. *****t to replace his roof less his deductible. I asked Mr. *****t to contact me if he had any further questions or concerns; at this time it appears that we have resolved all of Mr. *****t's concerns. Please feel free to contact me directly at 405-323-9175 Thank you ******************* Frontline Performance Leader

8/30/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My vehicle was stolen by my sister. I reported it stolen and the vehicle was stopped in Arkansas. I received a call from the ********************* asking if I knew who was driving my vehicle and I told him no. He stated that my sister was driving it and asked if I wanted to file charges against her and I said yes. so they impounded the car in Arkansas. The next day I called the claim adjuster and told her what had happened. She stated that we might have a problem because my sister was on the policy. She later called me and said it was nothing that they could do because she was on the policy. I find it hard to believe that i you put someone on your policy that that gives you free reign to steal your vehicle. Then what are you paying insurance for. ********* is a rip off and I intend to sue them in this matter. I called and asked for them to end me an email on where this is stated in there policy and they have rejected me. What are they hiding? Now my vehicle is stuck in Arkansas accumulating charges and I cannot afford to go and get it. They say that you are in good hands but that's just for you to pay. Product_Or_Service: Business Auto Insurance Account_Number: **********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like ********* to show me where that this is stated in there policy. When they cannot I expect to retrieve my vehicle and return it to me and to repair what is damaged and to refund me my entire pay for this policy.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/14) */ Contact Name and Title: *************, FPL Contact Phone: ************ Contact Email: ************************** Dear Ms. *******, I am in receipt of your BBB complaint in regards to your auto theft claim. You submitted this claim as a theft, but the person who took your vehicle was your sister, who is listed as a driver on your policy. For the theft coverage to apply, there must have been a theft. Having your sister listed as a driver on your policy indicates she had permission to drive the vehicle. The sole purpose for listing someone as a driver on your policy is so they can have the same insurance coverage as you when they drive the vehicle. If you give someone permission to drive your vehicle, it is not a theft. If she used the vehicle outside the normal boundaries you have set, that may be considered conversion. You may have legal recourse against your sister, but you would have to pursue this as a civil matter through the court system. Our understanding is there is no damage to the vehicle. If there is damage, there may be coverage to pay for the repairs. However, we would not owe to bring your vehicle back to California. If you have further questions or you have further information you would like us to consider, please contact me. Thank you very much for your business and I am sorry this did not turn out as you would like. Consumer's Final Response /* (3000, 7, 2013/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is why I don't except there response. First of all, she was not given permission to take the truck. Why would I give permission for to take the truck out of state when that is my only vehicle. I have 3 small children. Why would I allow my only vehicle to be token out of state and leave myself stranded. Do you think I am really that ill responsible. This policy is a commercial insurance policy. this truck is also for my business. No matter how you look at it, it is called theft. No one in there right mind would strand there children or there business. How come there was no registration in the car and no proof of insurance. you are in fault for denial of coverage because you cant determine my word against hers. YOU ARE NOT A JUDGE. Lastly, how com you do not have a copy of her id on file. That nullifies her coverage to begin with. you cant jut add someone to a coverage with checking. Business' Final Response /* (4000, 9, 2013/08/26) */ Your sister has had permission to drive your vehicle in the past and she was listed on your policy. The sole purpose for listing her on your policy is so she can drive the vehicle with the same insurance coverage as you. Based on this, she had implied permission to drive the vehicle. You do not need to give her permission to drive the vehicle every time she drives it. We are not denying coverage for any damage caused by her driving the vehicle, but it would not be considered a theft. If for example she was in an accident or someone vandalized the car, there would be coverage for the repairs. From what we understand at this point is there is no damage to the car and the car is sitting in an impound yard waiting for you to pick it up. We did advised you that every day the storage costs increase, so it is in your best interest to pick up the car as soon as possible. If you have any further information you would like to provide or you have further questions, please contact us.

8/30/2013 Delivery Issues
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8/22/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8/9/2013, I emailed and called ******** agent **************** to cancel the car and home insurance. And, that I wanted to stay with my current provider. I stated I wanted the ******** policy canceled and to stop automatic withdrawal on august 15. August 15 is the original day I authorized the money to be withdrawn. Mr. *********** stated the policy had already been sent to the underwriter and that he would take care of it the next day. On August 13, 88.79 was debited from my account to pay ******** (59.79 for the premium and 29.00 non sufficient fund from my bank)I am very upset about this and I want ******** to refund the 88.79 to me ASAP and send me a letter that the policy has been canceled.Policy number ********* and xxx-xx-xxxx

Desired Settlement: DesiredSettlementID: Refund Refund of 88.79.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/21) */ Thank you for forwarding Ms. ******** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 8/21/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter. Consumer's Final Response /* (2000, 7, 2013/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/20/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I had rental insurance once with this company. They are contiually running a credit report on me (privacy violation)to offer me car insurance. I cancelled my rental insurance, I contacted ********** national office and asked them to refrain from running these reports, I contacted the local office and asked them to stop running these reports, and they continue. I was told they would remove me from this "proactive" sales stuff since I have not asked this ******** office to provide a quote for car insurance; and canceled all insurance through ******** due to this privacy violation.I receive a report from a company called ************************* telling me to contact them regarding my recent insurance coverage request.I feel like this is harrassement and the hit on my credit is not authorized.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my name removed from any further inquiry by this company and for them to stop this predative practice.

Business Response: Business' Initial Response /* (1000, 10, 2013/08/09) */ Thank you for forwarding Ms. ******* concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 8/9/13 in an attempt to address any issues. Please allow 7 to 10 business days for receipt of the letter. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

8/19/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I didn't get my auto insurance renewal bill for two vehicles in April. I didn't realize I didn't have auto insurance until MVD sent me a warning in July that my two registered vehicles were not insured in their database. My agent never called, even though I have multiple policies with them, which I have never failed to pay in the last 5+ years. I never received a cancellation notice from ******** letting me know I was no longer insured. When I called to correct the issue I found out that because I have a lapse in coverage my auto insurance now increases by approximately 50%. The smallest modicum of customer service could have saved me hundreds of dollars a year. Product_Or_Service: Insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like my rates changed back to what they were before the lapse in coverage or I would like all of my ****************** policies transferred to a different agent, one that provides customer service.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/07) */ Thank you for forwarding Mr. *****'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 8/7/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.

8/19/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My husband was in a motorcycle accident on April 17, 2013. As of the filing of this complaint our claim has yet to be paid. We have contacted teh agency on numerous occasions and we continue to get the run around. Our bike remains at the repair shop unable to be worked on because the claim has not been paid. We are at our wits end as to where to go for help in this matter. Product_Or_Service: Motorcycle Insurance

Desired Settlement: DesiredSettlementID: Other (requires explanation) We would like the repair shop to immediately receive a check to cover the repairs needed on our motorcycle.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/06) */ Thank you for forwarding Ms. *******s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 8/6/13 in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.

8/19/2013 Problems with Product/Service
8/16/2013 Advertising/Sales Issues
8/13/2013 Delivery Issues
8/12/2013 Delivery Issues
8/12/2013 Problems with Product/Service
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8/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Date of accident February 21, 2013, Person handling the case *********** Her super visor ***************, phone number 1********** extension *******. claim number **********

Desired Settlement: to have my vehicle fixed or replaced which ever is found to be needed by ********

Business Response: Business' Initial Response /* (1000, 5, 2013/08/09) */ Thank you for contacting our office regarding Ms. ********** concerns. Upon further review, it has been determined that the ********* has completed an investigation on this same issue. Our records indicate that we provided a formal response to the state on August 6, 2013 to clarify our position regarding her concerns. The file number for this investigation is ******. We respectfully request that Ms. ******** contact the ********* *********************** with any questions she might still have. It is our ultimate hope that Ms. ******** finds the resolution reached by the state to be a satisfactory one. ************************** strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms. ********. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.

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Customer Review(s)

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Customer Reviews Summary

38 Customer Reviews on Allstate Insurance
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