This Business is not BBB Accredited
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Allstate Insurance is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Allstate Insurance's rating include:
- Length of time business has taken to resolve complaint(s).
Factors that raised Allstate Insurance's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1515 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||76|
|Billing / Collection Issues||330|
|Guarantee / Warranty Issues||20|
|Problems with Product / Service||1084|
|Total Closed Complaints||1515|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Allstate Insurance
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact InformationPrincipal: Shayna Schulz (VP Customer Contact Center Operations)Customer Contact: Whitney Higgins (Manager)Mr. Tom Wilson (Chairman/CEO)
Insurance Companies, Insurance - Property, Insurance - Auto, Insurance - Life, Insurance Services, Financial Services
Alternate Business NamesAllstate Financial Svc, Allstate Property and Casualty Insurance, Unlimited Insurance Services Inc., Allstate Fire and Casualty Insurance Company, Allstate Idemnity Company, Allstate Life Insurance Company, Allstate Insurance - Chris Lewis
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview