Business ProfileforSterling Builders Inc.

Aug 2022: Our master bathroom shower was leaking down into the apartment below ours.Sept 2022: The shower was opened up and the walls and wood framing were cleaned by ********************. Parkside referred us to Sterling Builders, who we then hired to rebuild the shower and have it in good working order, as well as redoing the carpet in the master bedroom, and to repaint the master bedroom.Dec 2022 - Apr 2023: After receiving all payments from home insurance, we were told all repairs would be finished in 2 weeks, but Sterling Builders continuously made mistakes leading to multiple leaks; the shower was torn up multiple times and redone between December 2022 and April 2023, when the shower was finally not leaking into the walls.The following issues still remain after April 2023:First, the shower floor and bench are not level, so water is pooling and causing mold. This fix is estimated to cost $5867 according to a third party assessment.Second, the glass shower door/walls are not installed correctly, leading to water leaking out onto the bathroom floor outside of the shower. Third, the bed's headboard has been loose since the bed was moved around for carpet installation, and we found part of the bedframe is broken and was unsuccessfully patched. We believe the carpet guys tried to move the bed by pulling on the headboard forcefully enough to break it. This bed frame costs $1600 to fully replace.We do not want Sterling Builders handling the repairs on these issues/damages, however, and we only request the account and contract be closed and the cost of shower repairs be refunded, so we may hire another contractor to properly fix our shower.I've attached the final repair estimate received from Sterling Builders(FINAL_DRAFT_CON.pdf) and the shower repair estimate from a third party, Mr ********************* The refund we have requested is the third party estimate to fix the shower $5,867.00 - the remainder we owe Sterling Builders $4,089.09 = $1,777.91.