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BBB Accredited Business since

Urban Insurance Agency

Phone: (800) 680-0707 Fax: (312) 664-7193 View Additional Phone Numbers 800 N. Wells  2nd Floor, Chicago, IL 60610

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Urban Insurance Agency is an insurance company specializing in automotive insurance for individual and commercial drivers. This company serves downtown Chicago and surrounding areas, including Evanston, Niles, Skokie, Lincolnwood, Wilmette, Winnetka, Park Ridge, Des Plaines, Glenview, Golf, Norridge, Harwood Heights, Berwyn, Cicero, Melrose Park, Franklin Park, Schiller Park, Stone Park, Northlake, River Forest, Forest Park, Oak Park, Summit, Countryside, Lyons, Riverside, North Riverside, La Grange, La Grange Park, Stickney, Alsip, Posen, Dixmoor, Bensenville, Itasca, Medinah, Elk Grove Village, Westchester, Broadview, Hines, and Brookfield. Products available from this company include individual automotive insurance, SR-22 insurance, tow truck insurance, messenger insurance, long and short haul trucking insurance, life insurance, motorcycle insurance, homeowners insurance, and medical transportation insurance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Urban Insurance Agency meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Urban Insurance Agency include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Urban Insurance Agency
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 19, 2001 Business started: 10/10/1961 Business started locally: 10/10/1961
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Secretary of State
69 W. Washington, Room 1240, Chicago IL 60602
Phone Number: (312) 793-1010

Type of Entity

Sole Proprietorship

Business Management
Mr. Larry Lubell, President Mr. Gerald Lubell, CEO
Contact Information
Principal: Mr. Larry Lubell, President
Number of Employees


Business Category

Insurance - Auto Insurance - Life Insurance - Liability Insurance Consultants Insurance Services Insurance Services - Commercial Insurance Agents Direct Property and Casualty Insurance Carriers (NAICS: 524126)

Alternate Business Names
Gerald Lubell U.I. Payment Plan, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.