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BBB Business Review

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BBB Accredited Business since

Unique Insurance

Additional Locations

Phone: (773) 299-7500 Fax: (773) 299-7501 View Additional Phone Numbers 7400 N Caldwell Ave, Niles, IL 60714 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Unique Insurance provides affordable personal automobile insurance to customers in Illinois, Indiana, New Mexico, Tennessee, Mississippi and Georgia. The company maintains a network of independent agents dedicated to the highest level of customer service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Unique Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

330 complaints closed with BBB in last 3 years | 203 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 51
Delivery Issues 17
Guarantee/Warranty Issues 11
Problems with Product/Service 249
Total Closed Complaints 330

Customer Reviews Summary Read customer reviews

58 Customer Reviews on Unique Insurance
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 56
Total Customer Reviews 58

Additional Information

BBB file opened: May 01, 1998 Business started: 04/01/1996 Business started locally: 04/01/1996 Business incorporated 07/08/1992 in IL
Type of Entity


Business Management
Mr. Matthew Dutkanych, President Ms. Erica Cwan, Vice President of Claims Mr. Nick Dorado, Marketing Communication Specialist
Contact Information
Customer Contact: Mr. Nick Dorado, Marketing Communication Specialist
Principal: Mr. Matthew Dutkanych, President
Business Category

Insurance - Auto Insurance Consultants Insurance Services Insurance Companies Insurance Agents Direct Property and Casualty Insurance Carriers (NAICS: 524126)

Customer Review Rating plus BBB Rating Summary

Unique Insurance has received 3.5 out of 5 stars based on 58 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.