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Eagle Insurance Agency, Inc.

Phone: (773) 463-7576Fax: (773) 442-66653517 N. Spaulding Ave., ChicagoIL 60618-5511 Send email to Eagle Insurance Agency, Inc.

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BBB Accreditation

A BBB Accredited Business since 02/01/2006

BBB has determined that Eagle Insurance Agency, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Eagle Insurance Agency, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
09/30/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Repair Complaint Issue

Complaint: The vehicle was claimed a total loss. Today is 08/26/2013, and the matter is not resolved. That is more than 2 months. The companies involved are not honoring the value that was listed on the policy prior to the accident, and post accident. I'm still paying insurance on a vehicle that has been deemed a total loss. Also, the matter needs to be resolved. I have talked to 4 individuals at the companies (including supervisors).to no resolve or agreement. The has been many stalls (papers sent to wrong addresses, inconsistencies, and incompetency in processing the claim). Also, the person assigned to the case in the total loss ****************** ********* hung up on my husband (who is also insured and part owner of the vehicle. Very unprofessional. The prices that we paid on the vehicle insurance was based on the worth of the vehicle. That is not what the companies are saying at this time. I have all of the papers and envelopes that I received. I was sent two papers on the same day with completely different figures. In two days it is time for me to pay insurance again. If I do not Pay it ,then the company will not continue and resolve my claim. Please help resolve this matter.

Initial Business Response
Contact Email: ****@eagleagency.com
The accident that left her vehicle a total loss happened on or about 6/19/2013. The date of loss was covered on her previous policy term that expired and was renewed on 7/28/2013. Eagle Insurance Agency is not handling the claim, the claim is being handled by the insurance company which is *** ********* Auto Company. Mrs. ******* ******* has called Eagle on numerous occassions with questions about the claim and has been told to contact the insurance company handling the claim and speak to the adjustor about her concerns and or questions. The phone number is(XXX) XXX-XXXX. Regarding her mention of mail being sent to a wrong address, Mrs. ******* ******* informed us of her new address on 7/26/2013 upon her renewal, any mail sent to her prior to her notifying us of her new address would have been sent to the address on file for the previous policy. As for her paying her premiums on her current policy, it has absolutely no bearing on the handling of her claim which was reported under the previous policy term. Her paying on her existing active policy term has nothing to do with the processing and or resolving of her claim. Mrs. ******* is free to continue paying her premiums or discontinue her current policy by submitting a written signed request at any time, either option will not affect the handling of her claim by **** Mrs. ******* must communicate with the insurance company handling her claim in order to reach a resolution.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

01/20/2012Problems with Product / Service
06/07/2012Problems with Product / Service

Industry Comparison| Chart

Insurance - Auto, Insurance Services, Insurance - Liability, Insurance - Disability, Insurance - Life, Insurance - Homeowners, Insurance - Health, Insurance - Accident & Health, Insurance Companies

Additional Information

top
BBB file opened: 02/17/1989Business started: 01/01/1960
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: March 1985, IL

Contact Information
Principal: Mr. Jerry Cherney (President)
Business Category

Insurance - Auto, Insurance Services, Insurance - Liability, Insurance - Disability, Insurance - Life, Insurance - Homeowners, Insurance - Health, Insurance - Accident & Health, Insurance Companies

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Map & Directions

Map & Directions

Address for Eagle Insurance Agency, Inc.

3517 N. Spaulding Ave.

Chicago, IL 60618-5511

To | From

LocationsX

1 Locations

  • 3517 N. Spaulding Ave. 

    Chicago, IL 60618-5511(773) 463-7576

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Eagle Insurance Agency, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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