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BBB Business Review

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BBB Accredited Business since

American Freedom Insurance Co.

Phone: (847) 758-9300 Fax: (847) 258-3077 559 W Golf Rd, Arlington Heights, IL 60005 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


American Freedom is a property and casualty insurance organization specializing in automobile insurance. The company is focused on serving independent agents and their customers, in the states of Illinois, Indiana and Pennsylvania. American Freedom is a recognized provider of affordable automobile insurance coverage since 1998. The company offers the personal auto insurance protection needed to meet the minimum mandatory insurance coverage laws.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Freedom Insurance Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Freedom Insurance Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 52 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

52 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 17
Delivery Issues 7
Guarantee/Warranty Issues 1
Problems with Product/Service 26
Total Closed Complaints 52

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Freedom Insurance Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 03, 1999 Business started: 01/01/1998 Business started locally: 01/01/1998 Business incorporated 07/09/1996 in IL
Type of Entity


Business Management
Ms. Tana Romero, Claims Supervisor
Contact Information
Principal: Ms. Tana Romero, Claims Supervisor
Number of Employees


Business Category

Insurance - Auto Insurance - Liability Insurance Consultants Insurance Services Insurance Companies Direct Property and Casualty Insurance Carriers (NAICS: 524126)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.