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BBB Accredited Business since

American Auto Insurance

Additional Locations

Phone: (800) 483-4868 Fax: (773) 632-0223 View Additional Phone Numbers 3201 North Harlem Avenue  #1 (at Belmont), Chicago, IL 60634

BBB Business Reviews may not be reproduced for sales or promotional purposes.


American Auto Insurance is an auto insurance company which sells vehicle insurance for individuals and businesses. This company serves downtown Chicago and surrounding areas, including Des Plaines, Park Ridge, Niles, Skokie, Lincolnwood, Evanston, Arlington Heights, Schaumburg, Rolling Meadows, Berwyn, Cicero, Riverside, North Riverside, La Grange, La Grange Park, Schiller Park, Melrose Park, Franklin Park, Summit, Hines, Countryside, Lemont, Lisle, Wilmette, Indian Head Park, Posen, Dixon, Alsip, Blue Island, and Northlake. Products available from this company include automotive insurance, SR-22 insurance, free quotes, and insurance consultations.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Auto Insurance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Auto Insurance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Auto Insurance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 22, 1993 Business started: 01/01/1956 Business started locally: 01/01/1956 Business incorporated 03/04/1986 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
Phone Number: (312) 814-2420

Type of Entity


Business Management
Mr. Joseph Kariotis Linda Gressick, Manager Mr. John Ross, President
Contact Information
Customer Contact: Linda Gressick, Manager
Principal: Mr. Joseph Kariotis
Number of Employees


Business Category

Insurance - Auto Insurance Services Direct Property and Casualty Insurance Carriers (NAICS: 524126)

Alternate Business Names
AAI American Auto Insurance Agency, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.