BBB Business Review

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This business is not BBB accredited.

American Access Casualty Company

Additional Locations

Phone: (630) 645-7750 Fax: (630) 873-5164 View Additional Phone Numbers 1S450 Summit Ave  Ste 230, Oakbrook Terrace, IL 60181 http://www.aains.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for American Access Casualty Company include:

  • 115 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business
  • 8 complaint(s) filed against business that were not resolved

Factors that raised the rating for American Access Casualty Company include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

115 complaints closed with BBB in last 3 years | 71 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 19
Delivery Issues 3
Guarantee/Warranty Issues 3
Problems with Product/Service 87
Total Closed Complaints 115

Customer Reviews Summary Read customer reviews

19 Customer Reviews on American Access Casualty Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 19

Additional Information

BBB file opened: June 01, 2004 Business started: 01/13/2000 Business started locally: 01/13/2000 Business incorporated 12/01/1999 in
Type of Entity

Corporation

Business Management
Bill Raniere, Vice President of Claims and Litigation Mr. Dan Behling, Claims Manager Mr. Daniel C. Cummings, President & CEO
Contact Information
Customer Contact: Mr. Dan Behling, Claims Manager
Principal: Bill Raniere, Vice President of Claims and Litigation
Business Category

Insurance - Auto Direct Property and Casualty Insurance Carriers (NAICS: 524126)

Alternate Business Names
American Access Casualty Company

Customer Review Rating plus BBB Rating Summary

American Access Casualty Company has received 1 out of 5 stars based on 19 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.