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BBB Accredited Business since

Flexible Benefit Service Corporation (Flex)

Phone: (888) 353-9178 Fax: (847) 699-6906 View Additional Phone Numbers 10275 W Higgins Rd STE 500, Rosemont, IL 60018 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Flexible Benefit Service Corporation (Flex) is an insurance agency which provides insurance coverage to individuals and businesses, including health insurance, life insurance, and flexible spending accounts. Located in Rosemont, IL, this company serves a national customer base as well as clients throughout the greater Chicagoland area, such as in Roselle, Schaumburg, Mt Prospect, Palatine, Des Plaines, Prospect Heights, Joliet, Romeoville, Bolingbrook, Arlington Heights, Rolling Meadows, Crystal Lake, Great Lakes, Lake Forest, Highland Park, Chicago, Mundelein, Gurnee, Downers Grove, Morton Grove, Rockford, Evanston, Skokie, Waukegan, McHenry, McCook, Carpentersville, Bensenville, Lincolnwood, Park Ridge, Blue Island, Alsip, Dixen, Posen, Robbins, Palos Heights, and Fox River Grove.

The company has been in business since 1988 and is a member of the National Association of Health Underwriters, the Illinois Chamber of Commerce, the Chicagoland Chamber of Commerce, Independent Insurance Agents of Illinois, and the National Association of Insurance and Financial Advisors.

This company provides a variety of different insurance plans for companies and individuals. Plans and products available include health insurance, Medicare plans, life insurance, health savings accounts, private insurance exchange plans, flexible spending accounts, transit and parking reimbursement accounts, federal COBRA insurance, health reimbursement arrangements, non-discrimination testing, and ancillary/voluntary plans. Many plans are available for individual, group, or employer use. Individuals and companies can shop by carrier or can receive a quote online for added convenience.

Visit the website for Flexible Benefit Service Corporation (Flex) to learn more about the company, view the different products and services available, and contact the company to receive a quote on insurance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Flexible Benefit Service Corporation (Flex) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Flexible Benefit Service Corporation (Flex) include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Flexible Benefit Service Corporation (Flex)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 1997 Business started: 09/01/1988 Business started locally: 09/01/1988 Business incorporated 06/22/1988 in IL
Type of Entity


Business Management
Mr. John Divito, President Ms. Victoria DeBella Mr. Nick Severino, Director of Marketin
Contact Information
Principal: Mr. John Divito, President
Customer Contact: Mr. Nick Severino, Director of Marketin
Business Category

Insurance Agents Insurance - Accident & Health Insurance - Health Insurance - Medicare Services Insurance - Life Insurance - Senior Products Insurance - Workers Compensation Insurance Claim Processing Services Insurance Consultants Insurance Services Insurance - Employee Benefits Health & Wellness Management Consultants Health & Medical - General Health Care Management Insurance Companies Insurance-Group Insurance Agencies and Brokerages (NAICS: 524210)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.