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          Find a Location

          Proven Business Systems, LLC has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforProven Business Systems, LLC

            Information Technology Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/1/2014

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Proven Business Systems, LLC, sells multifunction office printers and provides document management, managed print services, and information technology services for businesses. They are partnered with Canon, Xerox, Toshiba, Laserfiche, HP, Kyocera and PaperCut. They sell multifunctional devices and copiers as well as printers for businesses, with a variety of different options. Services include a document management system and managed print services. They also have information technology services, which include network design, data backup and disaster recovery, and server maintenance and deployment. The company can create custom solutions for each customer, which take into account the individual needs of the company, including what the company does on a daily basis, what their products and functions are, and what processes they need in order to function at their optimal level.

            Products & Services

            Office Technology, Document Management & Workflow, Voice & Data, Print Management, Managed Network Services

            Business Details

            This is a multi-location business.

            Find a Location

            Proven Business Systems, LLC has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/2/2011
              Years in Business:
              21
              Business Started:
              3/4/2003
              Business Started Locally:
              3/4/2003
              Business Incorporated:
              3/4/2003
              Accredited Since:
              9/1/2014
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              260
              Alternate Business Name
              • Proven Business Systems, LLC dba Proven IT
              Business Management
              • Ms. Jacki Endre, HR Manager
              • Mr. John Cosich, CEO
              • Mr. Dave Schaeflein, General Service Manager
              • Mr. Tory Cosich, Director of Sales
              Contact Information

              Principal

              • Mr. Tory Cosich, Director of Sales
              Additional Contact Information

              Fax Numbers

              • (708) 614-4790
                Primary Fax

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/23/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We agreed to work with Proven IT for managed printer services. The arrangement was:1. Proven IT sold us leases for printers (for which they receive a financial incentive from the leasing company).2. Proven IT would manage (deliver, install, monitor, maintain and provide supplies) the printers for a service fee.Proven IT failed to deliver on the promised services. They were months delayed delivering and installing our printers, the installations were chaotic with techs sent out without proper instructions on what they were supposed to be doing. They structured the printer leases improperly and failed to correct this issue when requested (despite literally months of follow up). The printer monitoring software they use did not work with our Mac devices so they could not monitor or provide supplies without manual meter readings. Their communication has been extremely poor. After months (and god knows how many hours of time) invested in trying to make this relationship work, I decided to end my relationship with Proven IT. The printer leasing company agreed to an early buyout of the leases, and I requested that Proven IT buy the printers back from me at this cost given their failure to deliver on their promise and the fact that they sold us the leases with a financial incentive. ***************** at Proven IT has refused this reasonable settlement, taking the position that "with regard to the hardware, they met their obligation to us". While I understand that the leases are technically separate from my relationship with Proven IT, I have these printers only because of the promises they made with regard to helping us to manage them. Proven IT got paid for selling them to me and then failed to make good on the service side of the deal.I would like Proven IT to reconsider allowing me to separate from Proven IT with a clean break by buying back these printers from me at the lease buyout rate.

              Customer Reviews

              0 Customer Reviews

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              BBB of Chicago & Northern Illinois

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