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BBB Business Review

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BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Power Equipment Direct, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Power Equipment Direct, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 45 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

45 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 13
Problems with Product/Service 29
Total Closed Complaints 45

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Power Equipment Direct, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: August 29, 2003 Business started: 11/01/2002 Business started locally: 11/01/2002 Business incorporated 10/19/2009 in DE
Type of Entity

Corporation

Business Management
Ms. Sherry Gruennert, Customer Operations Mr. Anthony Weir, President and COO
Contact Information
Principal: Ms. Sherry Gruennert, Customer Operations
Business Category

Industrial Equipment & Supplies Furnace Sales & Service Sump Pump Contractors Heating & Air Conditioning Radiant Heating Dehumidifying Equipment Heating & Air Conditioning - Filters Thermostats Alternators & Generators - Retail Lawn Mowers Water Heaters - Dealers Pressure Washing Air Conditioning Supplies & Parts Boilers - New & Used Boilers - Sales & Service Humidifying Apparatus Industrial Machinery and Equipment Merchant Wholesalers (NAICS: 423830)

Alternate Business Names
Air Compressors Direct Chain Saws Direct Chippers Direct eComfort Electric Generators Direct Leaf Blowers Direct Log Splitters Direct Mowers Direct Pressure Washers Direct Snow Blowers Direct String Trimmers Direct Sump Pumps Direct Tillers Direct Water Pumps Direct

Customer Review Rating plus BBB Rating Summary

Power Equipment Direct, Inc. has received 3.81 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.