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          Power Equipment Direct, Inc. has 1 locations, listed below.

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            Business ProfileforPower Equipment Direct, Inc.

            Industrial Supply
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.54/5stars

            Average of 57 Customer Reviews

            Customer Complaints

            87 complaints closed in last 3 years

            18 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2003

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            Electric Generators, Lawn Mowers, Snow Blowers, Pressure Washers, Log Splitters, Leaf Blowers, String Trimmers, Water Pumps, Sump Pumps, Air Compressors, Furnaces, Mini Splits, Boilers, Water Heaters

            Business Details

            BBB File Opened:
            8/29/2003
            Years in Business:
            21
            Business Started:
            11/1/2002
            Business Started Locally:
            11/1/2002
            Business Incorporated:
            10/19/2009
            Accredited Since:
            11/1/2003
            Type of Entity:
            Corporation
            Alternate Business Name
            • ACWholesalers.com
            • AC Wholesalers
            • Pressure Washers Direct
            • Electric Generators Direct
            • Air Compressors Direct
            • Water Pumps Direct
            • Snow Blowers Direct
            • Chain Saws Direct
            • Log Splitters Direct
            • Mowers Direct
            • Tillers Direct
            • Chippers Direct
            • Leaf Blowers Direct
            • String Trimmers Direct
            • Sump Pumps Direct
            • eComfort
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 3:00 PM
            Su:
            Closed
            Business Management
            • Mr. Anthony Weir, President and COO
            • Ms. Lisa Miller, Director of Sales
            Contact Information

            Principal

            • Ms. Lisa Miller, Director of Sales

            Customer Contact

            • Ms. Lisa Miller, Director of Sales
            Additional Contact Information

            Fax Numbers

            • (630) 679-1846
              Primary Fax

            Phone Numbers

            Customer Complaints

            87 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/13/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On 11/21/23 I purchased online a ******* system pump assembly from power equipment direct. Order number is EI593517 I was unable to get plumber out here until just now and when he looked at the unit he said the part had been used, had glue on the outlet pipe and was cut off where someone had apparently glued pipe to it and then cut it off. From this this, in addition to being used equipment sold as new, it will not be suitable for use and I contacted the company and was told they only offer refunds within 30 days. I explained the part being used and it did not seem to matter. I have original packaging and just want a refund.
            Read More

            Customer Reviews

            57 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Igor Z

            01/18/2024

            I got ** mini-split system. It was easy to reach the company for the first time and is easy now to continue with Customer support. All personnel are knowledgeable and supportive and maintain a swift line of communication, both by phone and via email.Their engineer worked with me on the best design and composition of the system for my location in ********** and the location of the units in the house. The price was fair and discounted as promised.The delivery was swift, with the delivery status updates emailed regularly and accessible via the web.All hardware works. One glass piece was cracked. We discovered it while unpacking the pallet two months after the delivery. The company accepted our explanation of the delay compared with the standard 30-day period upon delivery and how we discovered the damage and promptly sent us a whole new unit, without any extra charge.The Company stands behind its promises, reasonable, understanding, and reliable.

            Power Equipment Direct, Inc. Response

            01/19/2024

            Thank you for taking the time to leave us this great feedback, ****! Our team works very hard to provide a seamless experience from before the order is placed, as well as post-sale support. We appreciate you for acknowledging the effort. We are glad that everything has been resolved and hope to have the opportunity to earn your business again in the future.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

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