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BBB Accredited Business since

Suburban Home Care

Phone: (630) 964-9000 Fax: (630) 964-2911 View Additional Phone Numbers 5111 Main Street, Suite 200, Downers Grove, IL 60515 http://www.suburbanhomecare.com


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Description



Suburban Home Care is an in-home care company which provides in-home or in-facility long and short-term care and assistance with everyday living for seniors and individuals for disabilities, especially retired and disabled veterans. Located in Downers Grove, IL, this company serves the entire Chicagoland area, including Des Plaines, Schaumburg, Naperville, Carol Stream, Evanston, Skokie, Aurora, Barrington, Arlington Heights, Orland Park, Plainfield, Elk Grove Village, Mt Prospect, Palatine, Romeoville, Wheeling, Lake Zurich, Highland Park, Deerfield, Lake Forest, Crystal Lake, St Charles, Geneva, Gurnee, Wheaton, Oak Lawn, and Elmhurst.

The company has been in business since 1995 and is a Veteran and family-owned company, as well as bonded and insured and licensed through the Illinois Department of Public Health. The company does not change upfront fees or cancellation fees and offers flexible, client-oriented services designed to accommodate any living environment, whether the client is living at home or in a facility. The company's caregivers are Certified Nursing Assistants and home health aides, and are available on a respite, hourly, or 24/7 basis.

Services available include assistance with personal care such as bathing and grooming, personal security to reduce the risk of falls, transfer assistance to a bed or wheelchair, encouraging exercise and well-being, medication reminders, meal preparation and feeding assistance, companionship and mental stimulation, grocery and shopping, escorting to events and appointments, errand assistance, post-surgery assistance, and rehabilitation assistance. The company's caregivers have experience with a wide range of issues, including Alzheimer's, Parkinson's, dementia, diabetes, heart disease, and hospice concerns. All caregivers have received a tuberculosis test, submit to random drug testing, are CPR and first aid certified, and undergo multiple background tests.

Visit the website for Suburban Home Care to learn more about the company, read resources about their services, and contact the company to request a consultation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Suburban Home Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Suburban Home Care include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Suburban Home Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 23, 2009 Business started: 01/01/1995 in IL Business started locally: 01/01/1995 Business incorporated 10/07/2002 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
www.idph.state.il.us
Phone Number: (312) 814-2608

Type of Entity

Corporation

Business Management
Mr. Bill Remiyas, President
Contact Information
Principal: Mr. Bill Remiyas, President
Business Category

In-Home Care Elderly/Senior Specialty Services Senior Home Care Senior Care Information and Resources Retirement Planning Service Day Care - Adults Rehabilitation Services Senior Citizens Service Organization Home Health Care Services (NAICS: 621610)


Additional Locations

  • 5111 Main Street, Suite 200

    Downers Grove, IL 60515 (866) 558-5550 (630) 964-9000

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Suburban Home Care
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)