BBB Business Review

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This business is not BBB accredited.

Field Home Care, LLC

Phone: (847) 374-8400 400 Lake Cook Rd Ste 208, Deerfield, IL 60015

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Field Home Care (Right At Home) is an in-home care service company which provides seniors and the disabled with assistance for daily life tasks. Located in Deerfield, IL, this company serves the northern suburbs, including Highland Park, Highwood, Northbrook, Riverwoods, Lincolnshire, Wheeling, Buffalo Grove, Wheeling, and Vernon Hills. Founded in Nebraska in 1995, Right At Home now has over 350 locations across the United States.

This company assists seniors and families with a variety of in-home services, including grooming, cognitive stimulation, light housework, activities, transportation, movement around the home such as moving from a bed to a chair, washing and hygiene, light exercise assistance, safety supervision, and medication reminders. For members of the household who are caretakers, Right At Home can provide respite for the caretaker, taking care of things such as organizing the home and housekeeping so that the caretaker has time to attend to other matters, including his or her own mental health. The company has specialized assistance for issues such as diabetes, cancer recovery, dementia, and mental health treatment.

The patient and his or her family is allowed to select a caretaker from the available employees, and can change the level or hours of care necessary as the patient's situation changes. Itemized invoices are sent after service has been completed, and the company ensures that the services were rendered through internet-based checks and daily timesheets. No physician authorization is necessary to hire the company.

Visit the website for Field Home Care (Right At Home) to read home care profiles that demonstrate the types of services available, review the list of frequently asked questions, and schedule an appointment to hire the company for in-home health services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Field Home Care, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Field Home Care, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 30, 2012 Business started: 07/06/2012 Business started locally: 07/06/2012 Business incorporated 07/06/2012 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matt Field, President
Contact Information
Principal: Mr. Matt Field, President
Business Category

In-Home Care Elderly/Senior Specialty Services Senior Home Care Health Maintenance Organizations Health & Wellness Home Health Services Mental Health Services Cleaning Services Home Health Care Services (NAICS: 621610)

Alternate Business Names
Right at Home of North suburban Chicago

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.