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BBB Accredited Business since

Companion Services of America, LLC

Phone: (847) 948-0860 Fax: (847) 948-9819 420 Lake Cook Rd STE 112, Deerfield, IL 60015

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Companion Services of America, LLC, is an in-home care company which provides assistance and companionship to elderly and disabled individuals. Located in Deerfield, IL, this company serves clients in Highland Park, Riverwoods, Lincolnshire, Northbrook, Highwood, Lake Forest, Lake Bluff, Wheeling, Buffalo Grove, and Northbrook. Founder Jamie Shapiro received a Masters in Clinical Social Work from University of Chicago and started her career in psychiatric social work at Northwestern University Institute of Psychiatry before becoming Director of Social Services at Belmont Community Hospital and ultimately founding her own in-home care company to serve individuals who would like to retain the independence of living at home but need more assistance than their family and friends can provide alone.

This company provides a full spectrum of services, from simple companionship by the hour to 24-hour live-in services, depending on the needs of the individual. Both long and short-term assistance is available depending on the level of and length of disability. Services available include personal care assistance (such as with bathing, grooming, and shaving), assistance with toileting, meal preparation, diet monitoring, medication reminders, ambulation assistance, transportation, exercise, light housekeeping and laundry, errands and escort services, bath visits, respite for family or other caretakers, companionship, or 'sitter' services. Companion Services of America will work with the client and their family to develop a service plan that takes into account the unique needs of the individual, and free consultations are available.

Visit the website for Companion Services of America, LLC, to learn more about the services that they provide, read the full list of services offered, and fill out a consultation form to begin developing a plan for a loved one.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Companion Services of America, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Companion Services of America, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Companion Services of America, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 24, 2012 Business started: 12/07/2007 Business started locally: 12/07/2007 Business incorporated 12/07/2007 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Jamie Shapiro, Owner Mr. Steven Shapiro, Vice President
Contact Information
Principal: Ms. Jamie Shapiro, Owner
Number of Employees


Business Category

In-Home Care Caregivers Resources Home Health Services Home Health Care Services (NAICS: 621610)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.