BBB Business Review
This Business is not BBB Accredited
United States Immigration Organization
(386) 627-3972View Additional Phone Numbers10 E. Ontario St, Chicago, IL 60611-2736 Send email to United States Immigration Organizationhttp://www.usaimmigrationsupport.com! There is an alert for this business !
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BBB Accreditation
United States Immigration Organization is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered United States Immigration Organization's rating include:
- Length of time business has been operating.
- 102 complaints filed against business
- Failure to respond to 34 complaints filed against business.
- 22 complaints filed against business that were not resolved.
- Overall complaint history with BBB.
- Government action(s) against business.
A review of consumer complaints filed with the BBB of Chicago & Northern Illinois USA Immigration Support delineates a pattern of consumer allegations.
In the complaints, consumers allege that USA Immigration Support has not provided citizenship, naturalization, and passport services as offered on the company's website. According to consumers, USA Immigration Support has also not responded to requests regarding the status of paperwork filed with the company. Consumers also allege that despite fees paid to USA Immigration Support, additional payments were required by the United States government in order to process citizenship, visa, and passport requests. Additionally, consumers claim that the company has misrepresented itself as a government agency.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 28 |
| Billing / Collection Issues | 21 |
| Delivery Issues | 2 |
| Problems with Product / Service | 51 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 102 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Vytautas Lekarauskas A. ScottBusiness Category
Immigration & Naturalization Consultants, Attorneys & Lawyers - Immigration & Naturalization
Alternate Business Names
USA Immigration Support, U S Citizenship & Immigration Services, U S Immigration OrganizationMail Returned
Mail sent by the BBB to the company at 10 E. Ontario St. Chicago, IL 60611 was returned as "attempted not known."
The BBB sent a representative to 10 E. Ontario in attempt to locate the business. 10 E. Ontario is a condo building. The BBB was told that although some people do operate businesses out of the condos, they were unaware of a company named United States Immigration Organization.
Industry Tips
Know the Facts about "Green Card" LotteryLocationsX
1 Locations
10 E. Ontario St
Chicago, IL 60611-2736(866) 558-3334
(386) 627-3972Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*United States Immigration Organization is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Immigration & Naturalization Consultants
Know the Facts about "Green Card" LotteryWhat is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
There is a government action involving this business.