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Consumer Complaints

BBB Accredited Business since 05/01/2010

American Chamber of Commerce Resources, LLC

Phone: (312) 960-9400Fax: (312) 960-1348

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
12/24/2013Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I got the bill for $121 for the New York Human Resources Manual & HRSimple online AccessWe did not order and received but keep getting the Past Due bill for $121.Can you please investigate this company. My friend receive the same bill too. Thank you ** ********
Order_Number: XXXXX

Initial Business Response
Outcome:
On December 3, the $121 invoice for ******** Classic Studios Inc. for a copy of the New York Human Resources Manual was voided after we left a message for Mr.************ indicating we wanted to apologize and resolve an issue with an invoice.

Desired resolution:
We want to make sure Mr. ******** is comfortable with the current resolution, and if he is not, to please let us know what we can do so he is comfortable.

Details:
On October 11, our sales representative made an outbound call to ******** Classic Studios Inc. on behalf of the Business Council of New York State, Inc., who we work with in New York, to offer our New York Human Resources Library. After speaking to Mr. ********, it was the understanding of our sales representative that Mr. ******** agreed to look at a copy of the New York Human Resources Manual on a 30-day review. Mr. ******** declined to provide his email address, which prevented us from sending a confirmation email.

On October 11 we shipped the book via UPS.

On November 14 we mailed an invoice addressed to Mr. ********.

On November 19 our representative made a follow-up call to Mr. ******** to remind him that his 30-day review was coming to an end. We reached Michael, who said he would check for the book.

On November 25 our representative made a follow-up call and spoke with Mr. ******** and told him that UPS showed that a ****** had signed for the book on October 16. Mr. ******** said he would check with ******
On November 27 we mailed a past-due notice to Accounts Payable.

On December 3, our representative called and talked to Mr. ********. He said he did not order the book, did not receive the book, and would report us to the Better Business Bureau. He told our representative that we were a scam and hung up on her. Our Director of Consumer Relations called back 5 minutes later. The man who answered asked who he was and what he wanted. We told him that he would like to speak to Mr. ******** to apologize and to resolve an invoice issue. We were put on a brief hold and then were told that he was in a meeting. We left a message asking Mr. ******** to call us back. We did not hear from Mr. ******** so we voided the order on December 3, which brought the balance due to $0.00, and placed him on our Do Not Call list.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

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Human Resources, Technical Manual Preparation

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