BBB Business Review

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This business is not BBB accredited.

Skymaids

Phone: (773) 747-2475 View Additional Phone Numbers   View Additional Email Addresses http://www.skymaidservice.com


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Description

SKYMAIDS is in the business of industry-leading, professional cleaning services.
We exist to provide you with quality in every cleaning service you could want. Our staff are rigorously trained for professionalism, safety, and results.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Skymaids include:

  • 9 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Skymaids include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Skymaids
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 22, 2010 Business started: 01/01/1999 Business started locally: 01/01/1999 Business incorporated 06/23/2009 in IL
Type of Entity

Corporation

Business Management
Anatoliy Garayda, Owner
Contact Information
Principal: Anatoliy Garayda, Owner
Business Category

House Cleaning Cleaning / Janitorial Services Janitorial Services (NAICS: 561720)

Refund and Exchange Policy
We request a minimum of 24 hours cancellation or reschedule notice. If for any reason, you have to cancel or reschedule your cleaning appointment, please call us immediately. We are very strict about our 24 hour cancellation policy. Less than 24 hours notice will be charged a cancellation fee of $46.

A $46 cancellation fee is charged if:

1.) If you, the customer, call our office after business hours, after 7:00 p.m., and leave a message to cancel the appointment;

2.) If our staff show up at your doorsteps and is not able to clean your home for any reason. (Example: a locked door, the construction crew is not finished and you, the customer, have to turn them away)

If you are not happy with the cleaning, we offer a re-cleaning if reported within 48 hours of first visit.

Please read our service agreement before booking appointment.
Service Area
Chicago and suburbs within 25 miles
Alternate Business Names
Sky Maid Chicago Cleaning Service
Products & Services

This company offers commercial and residential cleaning services in Chicago.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.