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BBB Business Review

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BBB Accredited Business since

Molly Maid of Aurora Naperville Area

Phone: (630) 966-2566 75 Executive Dr Ste 1009, Aurora, IL 60504 View Additional Email Addresses http://www.mollymaid.com/local-house-cleaning/il/aurora-naperville-area.aspx View Additional Web Addresses



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Description

Molly Maid of Aurora Naperville Area is a house and office cleaning service. This business is located in North Aurora, IL, and serves the western Chicago suburbs including Montgomery, Naperville, Romeoville, Plainfield, Oswego, Yorkville, Plano, Helmar, Big Rock, Hinckley, Shabbona, Newark, Joliet, Crest Hill, Lockport, Plattville, Elgin, Schaumburg, Carol Stream, Wheaton, Geneva, St Charles, Aurora, Batavia, Elburn, Kaneville, Cortland, DeKalb, Sycamore, Sandwich, Downers Grove, Oak Brook, and Elmhurst. This company offers house cleaning services including flexible cleaning schedules, commercial office cleaning, special event cleaning, apartment cleaning, and move-in or move-out one time cleans.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Molly Maid of Aurora Naperville Area meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Molly Maid of Aurora Naperville Area include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Molly Maid of Aurora Naperville Area
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 28, 2007 Business started: 11/15/2003 in IL Business started locally: 11/15/2003 Business incorporated 09/04/2003 in IL
Type of Entity

Corporation

Business Management
Mr. Ray Pillar, President
Contact Information
Principal: Mr. Ray Pillar, President
Business Category

House Cleaning Maids & Butlers Service Window Cleaning Cleaning Services Cleaning Services - Commercial Office Upholstery and Rug Cleaning Upholstery & Carpet Cleaning Cleaning / Janitorial Services Blinds - Cleaning Floor Waxing, Polishing & Cleaning Janitorial Services (NAICS: 561720)

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.