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A BBB Accredited Business since
BBB has determined that Maid Brigade of Chicago meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Charles Willes, Owner Ms. Tammy Dunbar, Office Manager
House Cleaning Maids & Butlers Service Cleaning / Janitorial Services Floor Waxing, Polishing & Cleaning Janitorial Services (NAICS: 561720)
Alternate Business NamesMaid Bridgade- Lake County Maid Brigade-Northwest Suburbs
Products & Services
This business offers: House Cleaning, Cleaning / Janitorial Services, Floor Waxing, Polishing & Cleaning, Maids & Butlers Service.
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Additional Phone Numbers
- (847) 970-9300(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I called 1/27 to have cleaning done on 1/29. Was given an estimate based on the size of my house. $205-$305. Final cost was to be determined based on actual condition of the home, at a cost of $38 per maid per hour. I told******* on the phone that I had no worries about the condition, I had just done the floors, washed and painted the baseboards and have it clean because it is on the market. I just need dusting and basement shower concentrated on. OUr house is on the market and is in very good shape. Upon maids arrival they were unable to tell me how much I would be charged. Field supervisor also unable to tell me how much I will be charged. I didn't understand, since it was based on the condition of my home, and they were in my home at the time! They were vacuuming for a long time, my upstairs is not large. Two days later I was charged the maximum amount. After maids left I found a paper ("field report") they dropped on the ground, printed the day before the visit. It shows the details of my house and that I was to be charged $305. How is that possible if they are only charging based on the time spent in my house the the condition it's in? And why did they not tell me how much it would cost if they had this paper with them??? I still have this paper. I was unable to resolve this issue with**** over the phone. She said the initial visit is always a deep clean, even though I did not ask for this, nor is it stated in the contract which I signed. She did offer to have the crew come back the next day to fix the poor quality issues I had pointed out. I told her that I believe the crew wasted time to charge the full amount and she said no. She said they only charge afterwards for the time they spent in the house I suppose it was just a coincidence that they spent exactly 2.68 hours in the house to come to the maximum of the estimate? And why couldn't they tell me how much I would be charged. I had to call the office to find out the next day.
Desired Settlement: I'd like the refund of $100
Business Response: Initial Business Response /* (1000, 5, 2015/02/17) */ We have attempted to reach Ms******* twice and we have been unable to reach her as of this date and we have not received any return phone call from her. If I can summarize Ms*******'s complaint its as follows: 1) She booked a one time cleaning and was quoted a dollar range for the service and it was based on a per hour rate times the time spent in the home cleaning. 2) The range quoted was $205 - $305 for the cleaning and was told that actual price would depend on the condition of the home and the time it took to clean it. 3) She felt her home was in great condition and probably didn't need the full amount of time allocated for the cleaning. 4) Ms******* felt the field supervisor should have been able to give her a final price at the beginning of the cleaning. 5) Ms******* found a field report left from the maids and the field report had a price of $305 on it and the final bill was $304. She felt that price was preset at the $305 number and she should have been told this ahead of time. Our response: We can understand Ms*******'s frustration and we certainly would want as close of a final price as possible before the cleaning before we had the cleaning crew start and we generally are able to accommodate the customer. The price range we quote is based on the cleaning tasks the customers request and the time it is estimated to perform those tasks. The actual time may vary but for 95% of our cleanings, the range estimate is accurate. The price on the field sheet is related to the time we allocate for a particular cleaning. It is difficult predicting how much time is needed for a one time cleaning and when we schedule multiple customers in the day, if we under estimate the time required to clean, the next customer is then angry because their cleaning crew is late. So for scheduling purposes we always allocate the maximum amount of estimated cleaning time. That is $305 number of the field report. This is not the price we charge the customer unless the cleaning time is at the maximum amount as it was in this case. Because we believe our field supervisor should have been able to giver her a more accurate cleaning time at the home, we are willing to give Ms******* a partial refund. We have contacted her to discuss this matter and we are waiting for a return phone call.
Read Complaint Details
Complaint: ************* refused to negotiate an equitable solution, cited her own documentation as proff (it was never verified by me or provided too me)threatened and yelled at me
Desired Settlement: reduce charges but dispute has been filed through ****
Business Response: Initial Business Response /* (1000, 5, 2014/04/28) */ Mr. ******* called into our office on April 11, 2104 and received a quote to clean his home. He was quoted a range of $229 to $343. Mr. ******* booked the service at that time. Maid Brigade sent a confirmation of the booking which included the pricing via email to his email account *********************** A copy of the documentation is included herein. The final bill was within the range initially quote to Mr. *******. On April 22, Mr ******* called in and stated that he wanted his bill reduced to $200 or he was going to file a complaint with the BBB and write a nasty review on yelp. Ms.******* brought out the same documentation here and stated that the final price was within the range quoted and approved by Mr. ******* prior to the cleaning and that if he had any issues with the cleaning itself, we would have been happy to correct any cleaning issue. There is no reason to reduce the cost of our cleaning to $200 simply because Mr. ******* has threatened us with a BBB complaint or a bad online review. We performed the duties as specified in the written documentation given to Mr. ******* prior to the cleaning and our price was with the amount quoted on the phone and followed up in writing.