BBB Accredited Business since
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Raffaello Hotel is a luxury hotel that is located on Michigan Avenue within the Gold Coast. Located in Chicago, within the Magnificent Mile, this hotel is near the famed Navy Pier, the Museum of Contemporary Art, Water Tower, and is right off of Lake Michigan and Lake Shore Drive. This business offers full hospitality with many amenities including the award winning bar, the Drumbar, the restaurant Pelago Ristorante, a fitness center, room service, private rooftop terrace, concierge services, business center and lounges, and they offer meeting spaces for commercial businesses.
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A BBB Accredited Business since
BBB has determined that Raffaello Hotel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Raffaello Hotel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Sara Davis, General Manager
Hotels Hotels - Reservations Hotels (except Casino Hotels) and Motels (NAICS: 721110)