This business is not BBB accredited.
Phone: (312) 787-6000 Fax: (312) 787-6133 166 E. Superior, Chicago, IL 60611
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Mile North Hotel include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for Mile North Hotel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Steven Ellingson, GM Mr. Brooke Barrett, Co-CEO Mr. Patrick Denihan, Co-CEO
Hotels Tours - Operators & Promoters Hotels (except Casino Hotels) and Motels (NAICS: 721110)
THIS LOCATION IS NOT BBB ACCREDITED
166 E. Superior
Chicago, IL 60611 (312) 787-6000 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I recently stayed at the Mile North Hotel on the night of April 26th, 2016. Later, on review of my credit card statement, I noticed an additional charge of $150 from the hotel had been made. When I called to inquire about the additional charge I was told that they needed to look into the matter and would call me back. When they called back they said the charge was for damages to the room because the bathtub had been left running and that the drain in the tub had been closed or otherwise blocked, causing the tub to overflow. I was told that the bathroom floor spilling out into the room was covered in bubble bath. I don't remember the room number I was in but was told it was room 802. I absolutely did not leave the bathtub running when I left the morning of April 27th and I certainly did not plug the tub in any way that would cause it to overflow. No baths had been taken during my stay. Due to what appears to be the intentional nature of the damage, I feel that it must have been another room than the one that I had stayed in that night. I've had several email communications with the hotel but haven't come to a resolution and have stopped receiving responses.
Desired Settlement: I would like the $150 of damages credited back to my ******** card because I did not cause the damages in question.
Read Complaint Details
Complaint: On March 19, 2014, we made a pre-paid reservation at MileNorth Hotel for the period of April 25-29, 2014 (Friday night to Tuesday morning). When we arrived at the hotel on Friday, April 25th, to check in, we were told by the hotel staff that they had overbooked, and did not have a room for us for the first two nights. They told us that we had to stay in another hotel that was a block away for two nights (that is, Friday and Saturday), and then we had to check out of that hotel on Sunday, and come back to their hotel for the remaining two nights. I told them that it would be inconvenient for us to check out and check in again in the middle of a short vacation, particularly, since we had to attend a family function at noon on Sunday. Hence, I asked them to let us just stay in the other hotel for the entire four nights; they refused. (Ironically, the room rates for both hotels were almost identical.) They told us that they would make our multiple check in's and check out's as easy as possible, and would have a room ready for us on Sunday morning as soon as we check out from the hotel and come to their hotel. On Sunday, April 27th, we came back to MileNorth Hotel to check in. They told us that the room was not available, and we had to come back later that evening. I told them that I needed the room to put my laptop computer, which contained sensitive personal and work-related information, in the safe of my own room instead of carrying it all they long. They offered to keep my laptop. I told them that due to the nature of my work and the type of data that were in my laptop, it is unlawful for me to leave the laptop with them or even inside the trunk of a car; the laptop has/had to be with me or in a lock that only I could control. Moreover, they had already violated our trust twice, and I could not trust them with anything valuable/critical. As a result, I had to carry my laptop that weighs over 9 pounds with me until we came back to the hotel to check in around 8 PM. After I woke up the next day, I felt pain in my lower back and numbness on the surface of my left thigh. After coming back home, I saw my doctor to check these symptoms. He told me that carrying the laptop for many hours was the source of my pain and numbness. He told me that the numbness might gradually go away; however, the pain could stay and get worse in time.
Desired Settlement: I ask our payment of $537.9 to be fully refunded. Moreover, the hotel should pay $10,000 for the physical injury that I have suffered.