BBB Business Review

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This business is not BBB accredited.

Hyatt Hotels Corp.

Additional Locations

Phone: (312) 750-1234 View Additional Phone Numbers 71 S Wacker Dr # 1000, Chicago, IL 60606 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hyatt Hotels Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 165 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

165 complaints closed with BBB in last 3 years | 87 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 20
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 118
Total Closed Complaints 165

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Hyatt Hotels Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 24, 1994 Business started: 09/27/1957 Business started locally: 09/27/1957
Type of Entity


Business Management
Mr. Chris Hale, Corporate Vice President Mr. Beth Ashley, Director of Sales Kelly Barnicle, Specialist, Digital Strategy - eDistribution Rachel Burrows, Director of Sales Norm Canfield, General Manager Mr. Gabe Castrillon, President Mr. Andrew Eck, General Mgr Jim Edgar, Director of Sales and Marketing Bruce Flyer, Manager Tanya Gawel, Director of Sales Mr. Sal Gsalioto, Controler Mr. Roger Hartman, Assistant General Manager Mr. Craig Harvey, Marketing Manager Mr. Keith Hess, General Mgr Liz Jaquez, Marketing Manager Dana McCarter, General Manager Mr. Rusty Middleton, General Manager Scott Miller, -President Mr. John E. Orr, Regional Vice President Mr. Tom Pagels, General Manager Mr. Tom Pagles, General Mgr Michael Panko, Sales & Mrktng Manager Mr. Thomas J Pritzker, President Mark Schalla, General Manager Ms. Gretchen Spear, General Mgr Ms. Heather Wehling
Contact Information
Principal: Mr. Chris Hale, Corporate Vice President
Business Category

Hotels Hotels - Reservations Resorts Swimming Pools - Private Wedding Consultants Services - General Day Spas Banquet Facilities Caterers Restaurants Wedding Supplies & Services Conference Centers Golf Courses - Private Fitness Centers Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Alternate Business Names
AP Aim Deerfield Tenant LLC CPX WARRENVILLE ES OPAG LLC Hyatt Hyatt Centric the Loop Chicago Hyatt Chicago Magnificent Mile Hyatt Corporation Hyatt Deerfield Hyatt Hotels Hyatt Hotels & Resorts Hyatt House Chicago/Naperville/Warrenville Hyatt House Chicago/Schaumburg Hyatt International Corporation Hyatt Lisle Hyatt Place Hyatt Place Chicago-South/University Medical Center Hyatt Place Chicago/Downtown-The Loop Hyatt Place Chicago/Hoffman Estates Hyatt Place Chicago/Itasca Hyatt Place Chicago/Midway Airport Hyatt Place Chicago/Naperville/Warrenville Hyatt Place Chicago/River North Hyatt Regency Hyatt Regency Chicago Hyatt Regency McCormick Place Hyatt Regency O'Hare Hyatt Regency Suites on Michigan Avenue Hyatt Regency-Woodfield Hyatt Residential Group Hyatt Rosemont The Hyatt Lodge

Customer Review Rating plus BBB Rating Summary

Hyatt Hotels Corp. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.