BBB Business Review

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This business is not BBB accredited.

Courtyard by Marriott: West Dundee

Phone: (847) 429-0300 Fax: (847) 429-0400 2175 Marriott Dr, Dundee, IL 60118 http://www.marriott.com/chidn


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Description

Book your next getaway at Courtyard Chicago Elgin/West Dundee. Just northwest of Chicago, our hotel in Elgin, IL is close to the Grand Victoria Casino, Huntley Outlet Center, Illinois Railway Museum and the Sears Centre. After a long day of work or play, make yourself at home in our spacious guest rooms and suites while enjoying free Wi-Fi, ergonomic workspaces, luxurious bedding and plenty of space to spread out. For breakfast and dinner, choose from a variety of healthy and delicious menu options at The Bistro – Eat. Drink. Connect., or sip on a specialty Starbucks beverage or evening cocktail. During downtime, get your heart racing in our state-of-the-art fitness center, then cool down with a relaxing dip in our sparkling indoor pool. When it's time to get to work, prepare for meetings in our on-site business center, then host a successful gathering in one of our two event rooms. Make sure to ask about our high-tech AV equipment and catering menus! Whatever the occasion, reserve your upcoming stay now.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business is not currently rated. BBB does not have sufficient information to issue a rating for this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Courtyard by Marriott: West Dundee
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 09, 2007 Business started: 01/01/2000 Business started locally: 01/01/2000
Type of Entity

Corporation

Business Management
Kathy Dwyer, General Manager
Contact Information
Principal: Kathy Dwyer, General Manager
Business Category

Hotels Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Method(s) of Payment
Credit Card
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.