BBB Business Review

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This business is not BBB accredited.

Conrad Chicago

Phone: (312) 645-1500 Fax: (312) 332-7328 View Additional Phone Numbers 521 N Rush St, Chicago, IL 60611

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • Complaints against this business are handled by another BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Conrad Chicago
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 09, 2006 Business started: 01/01/1982 Business started locally: 01/01/1982 Business incorporated 09/25/2000 in DE
Type of Entity


Business Management
Mr. Damien McArdle, General Manger Christine Smith, Mktg & Communications Mgr
Contact Information
Principal: Mr. Damien McArdle, General Manger
Number of Employees


Business Category

Hotels Incentive Programs Sales Promotion Service Tourists Attractions Wedding Consultants Business Services - General Event Planners Event Planners - Corporate Hospitality Gift Certificates/Cards Beverages Food Products Gourmet Corporate Gifts Photographers - Wedding Concierge Services Business Promotions - General Food & Beverage Services Banquet Facilities Caterers Food - Sales & Delivery Party Planning Party Facilities Restaurants Wedding Supplies & Services Bed & Breakfast Conference Centers Convention Services & Facilities Food & Beverage Consultants Hotels (except Casino Hotels) and Motels (NAICS: 721110)

Alternate Business Names
Chicago Conrad Hospitality, Inc.
Products & Services

This company offers Hotel This company offers hotel services


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.