BBB Business Review

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This business is not BBB accredited.

Centegra Health System

Phone: (815) 788-5800 Fax: (815) 788-5263 View Additional Phone Numbers 385 Millennium Drive, Crystal Lake, IL 60012

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Centegra Health System include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Centegra Health System
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 30, 1999 Business started: 03/02/1914 Business started locally: 03/02/1914
Type of Entity


Business Management
Mr. Aaron Shepley, SVP, General Counsel Jim Adamson, Director of Risk & Regulatory Matters
Contact Information
Customer Contact: Jim Adamson, Director of Risk & Regulatory Matters
Principal: Mr. Aaron Shepley, SVP, General Counsel
Number of Employees


Business Category

Hospitals Physicians & Surgeons - Medical-M.D. Rehabilitation Services Medical Imaging Services Exercise & Physical Fitness Programs Home Health Services General Medical and Surgical Hospitals (NAICS: 622110)

Alternate Business Names
Centegra Health Bridge Fitness Center - Crystal Lake Centegra Health Bridge Fitness Center - Huntley Centegra Primary Care - Crystal Lake Centegra Primary Care - Huntley Centegra Primary Care - McHenry Centegra Primary Care - Spring Grove Centegra Primary Care - Woodstock Centegra Speciality Hospital Woodstock Memorial Medical Center (dba, Centegra Hospital - Woodstock) Northern Illinois Medical Center (dba, Centegra Hospital - McHeny)

Customer Review Rating plus BBB Rating Summary

Centegra Health System has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.