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          Home Medical Express, Inc. has 1 locations, listed below.

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            Business ProfileHome Medical Express, Inc.

            Hospital Supplies

            Contact Information

            853 N Church Ct

            Elmhurst, IL 60126-1036

            (630) 530-9777

            Customer Reviews

            1.2/5

            Average of 21 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            853 N Church Ct, Elmhurst, IL 60126-1036
            BBB File Opened:
            5/1/2012
            Years in Business:
            17
            Business Started:
            1/1/2007
            Business Started Locally:
            1/1/2007
            Business Incorporated:
            2/15/2006
            Type of Entity:
            Corporation
            Business Management
            • Matt
            • Brittany Kneemilller, Dispute Resolution Specialist
            Contact Information

            Principal

            • Matt

            Customer Contact

            • Brittany Kneemilller, Dispute Resolution Specialist
            Additional Contact Information

            Fax Numbers

            • (630) 832-9777
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/10/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On February 1 and March 3, 2024, I have been charged $50.40 automatically every month for an item I did not receive nor authorize. On March 3, 2024, I spoke with your customer service representative, *****, to inquire about this discrepancy. She said the auto payment was for a face mask interface. I received one as part of a previous order last January, invoice number *********, for which I fully paid. However, I did not order a second one and was not authorized to be charged $50.40 monthly for a face mask interface. In addition, your customer service representative was rude and always tried to talk over me. This is an urgent matter, and I request that you disconnect this auto payment immediately. I also request a refund for the two auto monthly payments totaling $100.80 that were charged to my credit card.
            Read 30 More Complaints

            Customer Reviews

            21 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John Y

            12/20/2023

            This business sold me a bipap machine, and was supposed to work with my insurance company before billing me. They never did. They asked for my account informatIon to make withdrawals for what I thought was the co-pay. Instead they billed me full rental fees, then the cost of the bipap after I purchased it. I called them, and they said they would cease billing me and start working with the insurance company. Last week, there was a pending withdrawal from my account for about $1,400. They specifically said that they would hold off on more billing, and this $1,400 bill in particular, and start working with my insurance company to stop billing me full price. Nevertheless, the $1,400 withdrawal was pending, so I called my bank and stopped the payment, incurring a $30 stop-payment fee. Then they sent me a threatening email because they said that I owed them the $1,400 after telling me over the phone that this would not be billed to me. I'm ready to file a complaint with the *************************
            Read 20 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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