Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Warranty Group is a warranty policy company that provides warranty solutions for individuals as well as commercial businesses. This company is located in Chicago, IL, and serves the entire United States. This business offers individuals warranty plans for electronics, vehicles, and appliances, while providing integration, underwriting, and administration services for businesses who require warranty plans for their products as well as their own equipment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Warranty Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

142 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 21
Guarantee/Warranty Issues 17
Problems with Product/Service 100
Total Closed Complaints 142

Customer Reviews Summary Read customer reviews

12 Customer Reviews on The Warranty Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: February 01, 1988 Business started: 08/01/1964 Business started locally: 08/01/1964 Business incorporated 09/28/2006 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
Phone Number: (312) 814-2420

Type of Entity


Business Management
Mr. Thomas W Warsop, III, President and CEO
Contact Information
Customer Contact: The Warranty Group, Business Officer
Business Category

Home Warranty Plans Auto Warranty Processing Service Auto Warranty Service Auto Warranty Plans Extended Warranty Contract Service Companies Other Direct Insurance (except Life, Health, and Medical) Carriers (NAICS: 524128)

Alternate Business Names
Alabama Warranty Services, Inc. Automotive Insurance Purchasing Group Automotive Warranty Services of Florida Inc. Automotive Warranty Services, Inc Consumer Program Administrators, Inc. CPA/Consumer Program Administrators, Inc. Dealer Performance, Inc. First Extended Service Corp. First Extended Service Corporation First Extended Service Corporation of Florida Member's Choice Auto Care Motor Warranty Services of North America, Inc. National Product Care Co. National Product Care Company NPCC/National Product Care Company Protection Place Resource Autmotive, Inc. Service Plan of Florida Service Plan of Florida, Inc Service Plan, Inc. Service Plans of Florida, Inc. Service Saver Incorporated Service Saver, Inc. Texas National Product Care Company The Administrators of Consumer Programs TWG Holdings, Inc. TWG Home Warranty Services, Inc. TWG Innovative Solutions, Inc. Virginia Surety Company, Inc. Vizio Extended Service Plans West Virginia Warranty Services, Inc.
Products & Services

Provider of extended service plans, product warranties.

Customer Review Rating plus BBB Rating Summary

The Warranty Group has received 3.68 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.