BBB Accredited Business since
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Pivotal Home Solutions provides home repair, maintenance and leasing plans for homeowners and businesses. Their plans cover expenses that arise from everyday repairs to appliances, lines and systems. They have been operating for more than 20 years and service several states through their various brands.
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A BBB Accredited Business since
BBB has determined that Pivotal Home Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pivotal Home Solutions include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 165 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||75|
|Total Closed Complaints||165|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
Business ManagementMs. Kathryn Kiselyk, Manager, Customer Experience Mrs. Shedelle Turner, Customer Experience
Home Warranty Plans Water Heaters - Repairing Heating & Air Conditioning Appliances-Major-Rent & Lease Natural Gas Distribution (NAICS: 221210)
Alternate Business NamesChattanooga Home Solutions Columbia Home Solutions Extra Service Protection Georgia Natural Gas Home Solutions Nicor Home Solutions NIPSCO Home Solutions Service Protection Group Vectren Services Virginia Home Solutions
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview