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BBB Business Review

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BBB Accredited Business since

Pivotal Home Solutions

View Additional Phone Numbers 1751 W. Diehl Road  Ste. 200, Naperville, IL 60563 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Pivotal Home Solutions provides home repair, maintenance and leasing plans for homeowners and businesses. Their plans cover expenses that arise from everyday repairs to appliances, lines and systems. They have been operating for more than 20 years and service several states through their various brands.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pivotal Home Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Pivotal Home Solutions include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 170 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

170 complaints closed with BBB in last 3 years | 70 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 41
Billing/Collection Issues 33
Delivery Issues 12
Guarantee/Warranty Issues 5
Problems with Product/Service 79
Total Closed Complaints 170

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Pivotal Home Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 14

Additional Information

BBB file opened: September 12, 2007 Business started: 01/01/1992 Business started locally: 01/01/1992 Business incorporated 11/04/1992 in IL
Type of Entity


Business Management
Ms. Kathryn Kiselyk, Manager, Customer Experience Mrs. Shedelle Turner, Customer Experience
Contact Information
Principal: Ms. Kathryn Kiselyk, Manager, Customer Experience
Principal: Mrs. Shedelle Turner, Customer Experience
Business Category

Home Warranty Plans Water Heaters - Repairing Heating & Air Conditioning Appliances-Major-Rent & Lease Natural Gas Distribution (NAICS: 221210)

Alternate Business Names
Chattanooga Home Solutions Columbia Home Solutions Extra Service Protection Georgia Natural Gas Home Solutions Nicor Home Solutions NIPSCO Home Solutions Service Protection Group Vectren Services Virginia Home Solutions

Customer Review Rating plus BBB Rating Summary

Pivotal Home Solutions has received 3.73 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.