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BBB Business Review

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BBB Accredited Business since

Home Warranty of America

Additional Locations

Phone: (888) 495-7359 Fax: (888) 492-7360 View Additional Phone Numbers P.O. Box 850, Lincolnshire, IL 60069 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Warranty of America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Home Warranty of America include:

  • 693 complaint(s) filed against business

Factors that raised the rating for Home Warranty of America include:

  • Length of time business has been operating
  • Response to 693 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

693 complaints closed with BBB in last 3 years | 330 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 81
Delivery Issues 90
Guarantee/Warranty Issues 37
Problems with Product/Service 467
Total Closed Complaints 693

Customer Reviews Summary Read customer reviews

64 Customer Reviews on Home Warranty of America
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 61
Total Customer Reviews 64

Additional Information

BBB file opened: January 29, 1999 Business started: 09/01/1996 Business started locally: 09/01/1996 Business incorporated 08/24/2004 in IL
Type of Entity


Business Management
Mr. Carl Hewelt, Escalated Special Handling Mr. Scott Gates, Customer Service Manager
Contact Information
Principal: Mr. Carl Hewelt, Escalated Special Handling
Business Category

Home Warranty Plans Other Direct Insurance (except Life, Health, and Medical) Carriers (NAICS: 524128)

Alternate Business Names
Direct Energy Home Warranty of America, Inc. HWA
Additional Information

Before submitting a complaint, Home Warranty of America requests that consumers contact Carl Hewelt to try and resolve the issue. Carl can be contacted at or (888) 492-7359 ext. 5556340018

Products & Services

This company offers home warranties/major appliances & mechanical systems.

Customer Review Rating plus BBB Rating Summary

Home Warranty of America has received 3.06 out of 5 stars based on 64 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.