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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Home Warranty of America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Home Warranty of America include:
- 682 complaint(s) filed against business
Factors that raised the rating for Home Warranty of America include:
- Length of time business has been operating
- Response to 682 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||462|
|Total Closed Complaints||682|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||58|
Type of Entity
Business ManagementMr. Carl Hewelt, Escalated Special Handling Mr. Scott Gates, Customer Service Manager
Home Warranty Plans Other Direct Insurance (except Life, Health, and Medical) Carriers (NAICS: 524128)
Alternate Business NamesDirect Energy Home Warranty of America, Inc. HWA
Before submitting a complaint, Home Warranty of America requests that consumers contact Carl Hewelt to try and resolve the issue. Carl can be contacted at firstname.lastname@example.org or (888) 492-7359 ext. 5556340018
Products & Services
This company offers home warranties/major appliances & mechanical systems.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview