Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.
If you are the owner and/or President of this company and the information regarding your company being out of business is not correct, please click this link http://app.chicago.bbb.org/updatecompany.
If you are a consumer and you have information about the company having moved to a different location, please e-mail us at email@example.com
On October 17, 2014, The Department of Insurance of the State of Illinois issued an Order to Cease and Desist operations in the State of Illinois against Certified Warranties Corporation. On March 5, 2015, the Arizona Department of Insurance entered in its own Order to Cease and Desist in the State of Arizona.
The Arizona Department cites findings that Certified Warranties Corporation did not hold, at times material, a permit with the Department as a service company. The Department asserts that the company is not exempt from the permit requirement and that although the company's website notes the company filing bankruptcy, the Department being unable to locate the company's filing.
In their investigation, the Arizona Department concluded that the company constitutes offering and issuing service contracts without a permit; that the contracts issued by the company are enforceable and valid contracts; and that the company's conduct constitutes the failure to perform the services promised under the service contract within a reasonable time and in a competent manner.
The Department therefore issued an Order to Cease and Desist, stating that the company shall immediately cease and desist from offering or soliciting warranty service contract applications...or otherwise offering or issuing service contracts to Arizona residents by any means including through an online website; that the company shall furnish a complete listing of all Arizona residents and businesses who purchased policies or service contracts sold by the company, along with reporting premiums collected; that the company shall provide a list of all current outstanding claims; that the company shall be responsible for continuing to service all active service contracts and any claims made by contract holders in Arizona; and that the company shall pay all valid claims arising out of acts covered by any and all service contracts issued to Arizona residents.
Full text for the order can be found here.