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Home Watch Chicago

Phone: (312) 282-7728 7637 N Greenview Ave STE 1E, Chicago, IL 60626

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Home Watch Chicago
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 21, 2013 Business started: 10/15/2009 Business started locally: 10/15/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Ms. Lilian Khattar, Owner
Contact Information
Principal: Ms. Lilian Khattar, Owner
Business Category

Home Sitting Services Snow Removal Service Real Estate Property Management All Other Personal Services (NAICS: 812990)

Additional Locations


    7637 N Greenview Ave STE 1E

    Chicago, IL 60626 (312) 282-7728


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/18/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: The realtor is holding our home keys hostage against all code of ethics claiming that we owe her $250 for cleaning fees. We did not sign any agreement with her to conduct any cleaning of our condo. She did not provide any estimates of the cleaning costs and we did not sign any agreements with her to conduct this service. We used our own contractor to conduct all the repairs and cleaning of the condo. Since she has displayed such lack of ethics, we have terminated her as our listing agent. But now she is refusing to return our keys which she has been holding hostage for more than 3 weeks. We have emailed and tried to resolve the issue amicably but she still refuses. This is highly unethical and we have also checked with the Chicago Association of Realtors and they have explained she cannot engage in such methods. We demand the return of the keys and an investigation into this business.

Desired Settlement: We demand the return of our keys and an investigation into this business and its practices

Business Response: Initial Business Response /* (1000, 5, 2013/11/07) */ Hi ****, Thank you for your time earlier to discuss our case for Home Watch Chicago We are a small business that strives to give the best possible service to our clients and it saddens us to see that these clients have gone out of their way to defer mate our business to save $250. Per our conversation I have attached an invoice for the deep clean move out fee and a word document that entails our entire correspond through email. Some of the highlights will clearly display that the clients allegations are false. If needed please contact the tenants to confirm that the $250 deep clean was discussed and deducted from their security deposit. If you have any further questions, please contact me. Thank you, ****** ******* President/CEO

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Home Watch Chicago
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)