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BBB Accredited Business since

Titan Builders, Inc.

Additional Locations

View Additional Phone Numbers 6160 N. Cicero Ave. Ste. 640, Chicago, IL 60646

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Windows, Siding, Roofing, Masonry & Concrete, Gutters & Trim, Kitchens & Bathrooms

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Titan Builders, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Titan Builders, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Titan Builders, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: March 07, 2006 Business started: 12/01/1998 in IL Business started locally: 12/01/1998 Business incorporated 12/10/1998 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. Michael Dreier, President Gina Henning, General Manager
Contact Information
Principal: Mr. Michael Dreier, President
Customer Contact: Gina Henning, General Manager
Business Category

Home Improvements Patio & Deck Builders Brick Pavers Roofing Contractors Siding Contractors Tuck Pointing Bathroom Remodeling Windows - Installation & Service Doors Windows Driveway Installation, Paving & Repair Kitchen Remodeling Gutters & Downspouts Residential Remodelers (NAICS: 236118)

Method(s) of Payment

Checks, Cash, All Major Credit Cards, Financing Available


Customer Review Rating plus BBB Rating Summary

Titan Builders, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 6160 N Cicero Ste.400

    Chicago, IL 60646

  • 6160 N. Cicero Ave. Ste. 640

    Chicago, IL 60646


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/4/2015 Problems with Product/Service
9/9/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I entered into a contract with Titan Builders to remodel my kitchen on 9-8-2012. After much negotiating and finding finance work began in late September 2012. The cost of the work was $13,500.00. I was financed for $10,000.00 and I had to pay out of pocket $3,500.00. As part of the remodeling Titan was to install a "ceramic floor 12" with staggered design layout." On October 11, 2012 work was completed and I gave to Titan a check for $1,750.00 with a payment plan for the balance of $1,750.00. Sometime between the completion of the work and January 2013 as you walked on the floor you would hear a cracking sound and you could see the grout surrounding the tiles cracking. Titan came out and took up some tiles and replaced the clue and put the tiles back. On February 8, 2013 as I was sending in my out of pocket payment I mentioned to them for the second time that the floor was cracking as well as the grout that Titan needed to come back out and repair them and once again Titan came out. Well, on March 25 2013 as I was sending a payment in I had to inform Titan that it happen again and again Titan came out. Well, on May 29, 2013 as I was sending my payment in I had to inform Titan that it happen again and this time Titan sent a supervisor, ****, out to access the situation. **** took pictures, walked on the floor and could see and hear what I had been hearing and seeing the last three times concerning the floor. As **** was there at my house he called one of the Owners. I spoke with him and he assured my that the matter would be taken care of. The workers came out and repaired the floor once again. And low and behold, I kid you not the flooring and the grout is cracking again. THIS WILL BE THE FIFTH TIME THAT TITAN WOULD HAVE TO REPAIR MY FLOOR! NO MORE! The account number given to me for my out of pocket payment is #XXXXX. The payment for the $10,000 that was financed goes to Citizens Community Bank at $254.00 a month until paid in full. The sales person for the remolding contract was Mark *********

Desired Settlement: I would like a refund for the cost charged me by Titan for the floor. I will say at this point in time that the remodeling of the kitchen as a whole is lovely the only problem was the floor.

Business Response: Initial Business Response /* (1000, 5, 2013/08/29) */ Contact Name and Title: **** ******* General Mngr Contact Phone: XXX-XXX-XXXX Contact Email: **** Titan Builders and Ms. *** have agreed to a refund in the amount of $1,100 for the flooring issues. Ms. *** has received a check and signed a letter of agreement accepting the $1,100 refund. Ms. *** will be using another company to repair the floor at a later date and has agreed that Titan has no further liability in this matter and no further litigation is needed. I have attached the signed letter and a copy of the refund issued to Ms. ***.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

4 Customer Reviews on Titan Builders, Inc.
Neutral Experience (0 reviews)
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