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A BBB Accredited Business since
BBB has determined that FM Home Maintenance and Remodeling, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for FM Home Maintenance and Remodeling, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608
Type of Entity
Business ManagementMr. Fabio Mendes, Owner
Home Improvements Painting Contractors Plumbing Drains & Sewer Cleaning Roof Structures Basement - Remodeling Windows - Installation & Service Handyman Services Contractors - Flooring Contractors-Sandblasting/Power Washing Electricians – Residential Residential Remodelers (NAICS: 236118)
Products & Services
This business offers: Specializes in Home Improvements, Remodeling, Painting, Flooring, Windows, and Doors, Plastering, Carpentry, Electrical, Plumbing, Drains, Roofing, Handyman Services, Finished Basements, Power Washing, Etc.
89 Autumnwood Dr
Rockton, IL 61072 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (815) 914-3968(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I hired Mr ******, to do some remodeling, we thought he was trustworthy and honest, but sad to say he took advantage of us. I had talk to Mr ****** about putting in a new water heater. We agreed upon a GE,for $349.00 with a 6 year warranty from home depot. We trusted that, that's what he put in. It had a overflow valve on it why we did not know, just thought it was the way it was with the new models. But the overflow kept leaking, so I would call him and he said it was under warranty and he would fix it. So he come and fixed it we thought but the very next day water was all over. I called, he called me back and said it needed another piece to make it run properly. Only cost us $280.00 more dollars. So I did some calling to home depot and Mr ******, put in a cheaper water heater $275.00, this is not what was to be put in. He also threw all the information and booklet to the water heater away. I didn't not receive a lot of the warranties for the services he did, he said I did not need them, because he guaranteed all his work.
Desired Settlement: DesiredSettlementID: Replacement I would like for him to put the right water heater in. GE with 6 year warranty, I can not afford to pay $600.00 or more for a 40 gal water heater. I just want the one we agreed upon, GE, 6 year warranty and it was $349.00
Business Response: Initial Business Response /* (1000, 7, 2014/01/21) */ Thank you for the chance to submit my side of the story. First off, we never discussed a brand of hotwater heater but for the record I installed a GE Hotpoint brand. I repaired and or replaced many items for this client, when finished, she informed me she was very satisfied with my work and paid me, I deposited her check and soon found out she made a stop payment, I called her to discuss why and found out she was unhappy with one of my charges, we came to an agreement and she wrote me another check, which I was able to cash. Shortly afterwards she called complaining about a leak with the hotwater heater, I replaced the pressure valve, thinking that was the problem but that didn't correct the leak. I called the manufacture and because I replaced some of the basement water piping the manufacture informed me I would need to add a small pressure reserve tank to allow for the increased water pressure. I informed the client of this and that there would be an additional cost involved, she declined and we discussed the situtation,she informed me she was going to let me know her plans. Now attorneys are involved. I would love to get this behind us and make everyone happy. I hope you are able to help. Thank you for your help, ***** ******