The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Eco Improvement is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
Consumers have notified the BBB of Chicago & Northern Illinois that Eco Improvement of Mokena Illinois is improperly representing itself as a BBB-Accredited Business and has been providing inaccurate information to area consumers. The company's website (www.ecoimprovement.org) contains a link in the navigation bar titled "BBB", which leads to a page that closely resembles a BBB Business Review. The page in question may be accessed here: http://www.ecoimprovement.org/bbb
This false BBB report was apparently created by the business in an effort to bolster its reputation without meeting BBB Accreditation Standards. On this page, Eco Improvement lists itself as a BBB-Accredited Business with an A+ rating. In truth, this business is not accredited and is currently rated "F". Some links on this page direct consumers to file a complaint against another business rather than Eco Improvement, while others links do not function. Eco Improvement's actual BBB Business Review may be accessed here: http://www.bbb.org/chicago/business-reviews/home-improvements/eco-improvement-in-mokena-il-88483436.
Please note that consumers should only trust BBB Business Reviews that have been obtained via our website, www.chicago.bbb.org. Additionally, consumers may call the BBB at 312.832.0500 to verify a business's rating, accreditation status, or other information.